Telesales Representative
22 days ago
Westbury
Location: WestburyCompany: Oakhouse Foods (Part of Pilgrim's Europe)Contract: PermanentHours: 40 hours per week, Monday to FridayAbout UsAt Oakhouse Foods, we're passionate about helping customers enjoy delicious, high-quality meals delivered directly to their doorstep. With over 350 recipes and more than 30 years of experience, we've built a reputation for providing great food and exceptional service to customers across the UK.As part of Pilgrim's Europe, one of Europe's leading food businesses, we combine the personal touch of a trusted household brand with the opportunities, stability, and support that come from being part of a large and successful organisation.About the RoleWe're looking for enthusiastic and customer-focused individuals to join our Telesales in Westbury.This is a varied role where you'll speak with both new and existing customers, handling enquiries, processing orders, and identifying opportunities to recommend products and services that suit their needs.Many of our customers are older people, so you'll need to be an excellent communicator who can provide a friendly, patient, and professional service at all times.You'll also support operational activities, including preparing customer orders for delivery when required, making this an ideal role for someone who enjoys variety and being part of a close-knit team.What You'll Be DoingHandling inbound and outbound customer callsDelivering exceptional customer service and supportProcessing customer orders accurately and efficientlyPromoting products and services through proactive sales conversationsResolving customer queries and complaints professionallyMaintaining accurate customer records and data entrySupporting online customer enquiriesAssisting with the preparation of customer orders for delivery when requiredWhat We're Looking ForExcellent communication and telephone skillsA passion for customer service and helping peopleConfidence in building rapport and identifying sales opportunitiesStrong attention to detail and accuracyGood IT skills, including Microsoft Word and ExcelA positive attitude and a willingness to learnAbility to work both independently and as part of a teamDesirable:Previous customer service, telesales, retail, or contact centre experienceExperience using SAP or similar systemsWhy Join Us?Join a business that genuinely makes a difference to customers and local communitiesBecome part of Pilgrim's Europe, one of the UK's leading food manufacturersEnjoy the stability and career opportunities that come with a large, successful organisationAccess to learning and development opportunities to support your career growthSupportive team environment with full training providedStaff discounts on productsFree on-site parkingBe part of a business that values Ownership, Determination, and SimplicityOpportunity to build a long-term career within Oakhouse Foods and the wider Pilgrim's Europe groupReady to Apply?If you're passionate about customer service, enjoy speaking with people, and want to be part of a business that combines a community-focused approach with the backing of a major food manufacturer, we'd love to hear from you.Apply today and join Oakhouse Foods, part of Pilgrim's Europe, helping customers enjoy great food and great service every day.TPBN1_UKTJ