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Salary \n £61,923 \n \n Location \n Swansea, Wales, SA7 9FQ \n \n Job summary \n The Customer Services Performance Delivery lead is a key senior leadership role within Customer Services Group (CSG), responsible for leading and developing CSG's central performance, insight, services and Project control functions. The postholder will work across the whole of Service Delivery to translate insight into action, improving customer outcomes, operational performance, organisational resilience and delivery of strategic priorities. \n \n Passionate about people and public service excellence, the individual will be accountable for establishing a high-performing operational function that brings together workforce planning and resource modelling, business intelligence and analytics, benchmarking, quality and complaints insight, risk integration and project coordination. This role directly supports the HMLR 2026+ Strategy of improving the experience for our customers through embedding a customer resolution focus and improving the quality of all services we provide. \n \n The post holder will provide visible and inclusive leadership across a national team and through the effective use of data, customer insight and operational intelligence, will help ensure CSG delivers consistent, efficient and customer-focused services that support organisational priorities and service standards. \n \n The successful candidate will champion evidence-based decision making, enabling leaders to manage using live performance data rather than hindsight, removing complexity and maximising the use of technology. They will foster a culture of accountability, continuous improvement and operational excellence, ensuring that customer needs, a dedication to a high service quality, customer accessibility and business outcomes remain at the centre of decision making. \n \n Job description \n \n Main duties include; \n\n • Lead and bring together key individuals across Customer Services service line, setting a clear vision, building collective capability and fostering an inclusive, high-performing culture that reflects HMLR's values, leadership expectations and commitment to outstanding customer service.\n, • Lead workforce planning, resource modelling and forecasting activity across CSG, ensuring leaders have the insight required to make effective decisions on deployment, resilience, skills and future service demand.\n, • Build and maintain effective partnerships with the Service Delivery Resource & Planning team, working collaboratively to align planned activities with operational priorities and deliver improved service outcomes.\n, • Lead monitoring and reporting against key performance indicators, critical success factors, business benefits and improvement commitments, ensuring clear ownership, accountability and delivery against agreed outcomes for CSG aligned with Service Delivery Performance Leads reporting requirements.\n, • Work collaboratively with Heads of Service Delivery, senior leaders and corporate partners to translate organisational objectives into measurable performance outcomes, ensuring decisions are informed by evidence, customer insight and operational intelligence to achieve Service Delivery plan objectives.\n, • Develop and embed a single source of truth for CSG performance, bringing together operational, customer, quality, complaints, workforce and risk information to support evidence-based decision making and informed leadership action.\n, • Please see attached job description for full information.\n\n \n Person specification \n \n To be successful in this role you will have: \n\n • The ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders.\n, • Experience of leading performance reporting, business intelligence, workforce planning, forecasting or operational control functions in a large and complex operational environment, using data and developing dashboards/systems to improve service, customer experience and organisational outcomes.\n, • Experience of analysing operational, Voice of the Customer insight, quality, complaints and workforce data to identify trends, risks, root causes and opportunities, and using insight to inform practical recommendations and service improvement.\n, • Knowledge of quality assurance, complaints insight, root cause analysis and operational risk management, and the ability to integrate these into a coherent performance and assurance framework.\n, • Experience of supporting, influencing and constructively challenging senior leadership teams, building confidence, transparency and accountability in how performance is managed and reported.\n, • Strong organisational and delivery skills, with the resilience to manage competing priorities, complex operational challenges and improvement activity at pace.\n, • Demonstrable people leadership skills, including building capability, coaching others, leading change and influencing beyond direct line management to create a high-performing, evidence-led culture.\n\n \n Technical skills \n \n We'll assess you against these technical skills during the selection process: \n\n • Ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders\n\n \n Selection process details \n \n This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. \n \n How to apply; \n Please complete the short application and upload your CV to clearly demonstrate; \n\n • Leadership of performance, business intelligence, workforce planning, forecasting or operational control functions.\n, • Experience operating within large, complex operational environments.\n, • Delivery of service improvement through the use of data, insight and performance reporting.\n, • Experience supporting and influencing senior leaders.\n, • People leadership, including leading teams, coaching colleagues and driving change.\n, • Delivery of operational improvement, transformation or organisational change.\n\n \n Complete the essential technical question which will test (in no more than 250 words), \n\n • Your ability to develop and maintain executive-level dashboards and performance, Head of Service, operational and governance reporting that provide a single source of truth and support effective decision-making by operational and senior leaders\n\n \n Complete the Personal Statement section (in no more than 750 words), describing how you have: \n\n • Led performance reporting, business intelligence, workforce planning, forecasting or operational control activity.\n, • Used operational, customer, quality or workforce insight to identify trends, risks and opportunities.\n, • Integrated performance, assurance, quality, complaints or risk information to support service improvement and informed decision making.\n\n \n Please focus on specific examples, your personal contribution and measurable outcomes. \n In the event of a high number of applications, we may sift on the CV alone as the lead criteria. \n The sift will take place shortly after the closing date. \n \n Interviews are expected to take place in person in the Swansea Office, w/c 14 September 2026. The interview may include a pre-prepared presentation or task, and questions around the key criteria relating to the role. \n \n Feedback will only be provided if you attend an interview or assessment. \n \n Contact point for applicants \n Job contact : \n\n • Name :Gary Elsey\n, • Email :Gary.elsey@landregistry.gov.uk\n\n Recruitment team \n\n • Email :hrresourcingteam2@landregistry.gov.uk\n

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Teaching Assistant | Swansea Supply Team are seeking talented, reliable and enthusiastic Teaching Assistants to work within Nursery, Primary and Secondary School settings in Swansea. In preperation for the new academic year in September, our Schools in Swansea require Teaching Assistants across all age groups, who are able to provide one-to-one support as well as being involved with small groups. No qualifications needed, these roles require you to have gained experience in a similar environment; whether that be within Education, Social Care, Youth Leadership, Sports Coaching – or something similar – you will have all the transferable skills required to undertake the duties of a Teaching Assistant. We have full-time, part-time and ad-hoc positions available, so whatever your circumstances, we will have a role that works for you. What you can expect in the role of a Teaching Assistant: To work under the guidance of the class teacher in supporting the pupils; Assisting with the preparation of the classroom before each lesson, as well as tidying/collecting workbooks etc at the end; Helping with reading groups; Working on a one-to-one basis where required; Attendance of school trips; Being aware of child protection and safeguarding protocols; Accompanying pupils whilst out of class; Carry out general administrative duties, as directed; Help and organise wall displays If you have a passion for working with children and would like a flexible solution to fit around your circumstances, then this is the perfect opportunity. These Teaching Assistant positions, along with all other vacancies currently on offer at Supply Team, have excellent benefits including: The very best rates of pay, with flexible payment options to suit your circumstances; Access to free training and professional development; Regular and varied work specific to your needs; Hands-on support from our dedicated team; Referral Scheme for recommendations; * Advice on CV writing, interview techniques and career progression etc. If you are interested in this position, we look forward to receiving your application - simply hit the ‘Apply Now’ button below. Thank you! Supply Team Education Ltd is committed to the safeguarding of children and as such, require all individuals applying for positions to undergo or be in possession of a valid and enhanced disclosure via the Disclosure and Barring Service (DBS), along with the relevant Education Workforce Council (EWC) registration

You will: Support people to stay independent in their own homes Provide personal care with dignity and respect Offer companionship and reassurance Assist with medication, mobility, and mealtimes Be a trusted part of a close-knit, local team Qualifications What were looking for? No experience? No pr

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If you're a caring and dedicated Senior Care Assistant looking for flexibility and excellent rewards in your work, this is your chance to make a real difference, apply now. Must be eligible to work in the UK we do not offer sponsorship.

Contract type: Ongoing (Agency role) Shift: 14:00 - 22:00, Monday to Friday, with on-call rota for weekends and rotational bank holiday working About the Company Our client is a leading railway infrastructure company dedicated to delivering excellence within the rail industry.They are seeking commit

Warehouse Operative/FLT Driver £33,150 per annum Hours of Work: Mon to Weds: 07:30 to 17:00, Thurs & Fri: (Alternating Shift) 07:30 to 17:00 / 08:00 to 17:30 Great working environment Personal development Free parking We are currently recruiting on behalf of our client for an experienced FLT/Wa

If you're a caring and dedicated Health Care Assistant looking for flexibility and excellent rewards in your work, this is your chance to make a real difference, apply now. Must be eligible to work in the UK we do not offer sponsorship.

They get to know every resident their likes, dislikes and their life stories and then create a personalised care plan that enables your loved one to maintain their independence and continue doing the things they love. Our high quality, innovative training and coaching will support the development of

What We Are Looking For A positive and reliable approach Good attention to detail and organisation Ability to work independently and as part of a team Good communication skills Understanding of hygiene and infection control is beneficial Previous experience is welcomed but not essential About us Ard

C) Make sure your deliveries are perfectly stacked and secure Ideally, previous experience working night shifts 30-35 days’ annual holiday (pro rata)~10% in-store discount ~ Enhanced family leave ~ Contributory pension scheme ~ Ongoing training ~ Thinking of using AI to help with your application?

They get to know every resident their likes, dislikes and their life stories and then create a personalised care plan that enables your loved one to maintain their independence and continue doing the things they love.

Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your emp

We are looking for a reliable, hard-working Warehouse Operative / Forklift Driver to join our team in Charlton, southeast London.This is a hands-on, physically demanding role suited to someone who is switched on, dependable, and prepared for heavy manual handling throughout the day.You’ll be movin

C) Make sure your deliveries are perfectly stacked and secure Ideally, previous experience working night shifts 30-35 days’ annual holiday (pro rata)~10% in-store discount ~ Enhanced family leave ~ Contributory pension scheme ~ Ongoing training ~ Thinking of using AI to help with your application?

We are recruiting for a Warehouse Operative in Rugby, CV21 with immediate start.Shift Pattern: Monday to Friday, 6am-2pm or 2pm-10pm.Moving lightweight materials into waste and scrap areas.Use of PPT when required to move stock, if needed.Carrying out quality checks on finished and in-process produc

Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your emp

Opportunity to gain a permanent contractWeekly pay with overtime opportunitiesSupportive management teamAPPLY NOWIf you have the skills required and you are genuinely looking for to join a growing company and enjoy a busy role please get in touch. You will receive full training for the role but we a

C) Make sure your deliveries are perfectly stacked and secure Ideally, previous experience working night shifts 30-35 days’ annual holiday (pro rata)~10% in-store discount ~ Enhanced family leave ~ Contributory pension scheme ~ Ongoing training ~ Thinking of using AI to help with your application?

Warehouse Operative needed to manage stock, pack goods, and assist with warehouse tasks in Leamington Spa.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. C) Make sure your deliveries are perfectly stacked and secure 30-35 days holiday (pro rata)~10% in-store discount ~ P

What You’ll Get in ReturnWeekly pay & opportunities for overtimeOn-the-job training and developmentOpportunities to progress into permanent rolesStaff discounts & reward schemes (where applicable)A friendly, inclusive team that celebrates diversitySafe and supportive working environmentExcellent r

C) Make sure your deliveries are perfectly stacked and secure Ideally, previous experience working night shifts 30-35 days’ annual holiday (pro rata)~10% in-store discount ~ Enhanced family leave ~ Contributory pension scheme ~ Ongoing training ~ Thinking of using AI to help with your application?

Warehouse Operative needed for order picking, packing, and stock management.Requires experience with RF Scanners and PPT license.

Full Time - Immediate Start – Apply Now!\ NNexus People are looking forWarehouse Operatives in Stafford to work with our client, who area well known distribution & logistics company working in partnership with a retailer of trade tools, accessories and hardware products. N \nWorking Hours:\ NOur c

General warehouse duties, will involve picking packing and some MHE work so experience is desirable.If you are interested please call 01788225890.The Best Connection is acting as an Employment Business in relation to this vacancy.

Type: Permanent, Full TimeSalary: £31,000kProject Partners are now recruiting for an experienced Warehouse Technician to come and join a 2 man team owning the warehouse on a big site in Rugby, Warwickshire to support the plant in the spare parts warehouse. Verify the received goods & equipment comp

Benefits:Free Onsite ParkingGood public transport linksNo Weekend WorkingStarbucks Vending Machines - free of charge Modern, Welcoming and Positive Working EnvironmentOngoing OpportunitiesFull training provided – “buddy system” with an experienced Warehouse Operative and full induction trainin

For this Warehouse Operative position you will be:Testing and refurbishing electrical itemsWork to daily/weekly targetsKeep safety and quality standards highUse different techniques and methods to fix itemsManuel Handling up to 20kg at times For this Warehouse Operative position we're looking for:At

Seeking a Warehouse Operative in Daventry with FLT Counterbalance and Reach licenses, and a clean UK driving license to handle loading/unloading.

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:.

Staffline is recruiting for Warehouse Operatives based in Crick, Northampton. Experience in a similar role is desirable, but not essential as full training is provided. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to c

Therefore, candidates should not rely on AI-generated responses during the interview process. At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process, but we encourage the candidates to use them to enhance their application and not replac

Location: Park Farm Industrial Estate, WellingboroughType: Ongoing work with potential for long-term opportunitiesOvertime: May be required after 5:00 PM and on weekends (paid accordingly)Key Responsibilities:General warehouse duties including picking, packing, and loading/unloading goodsManual hand

Seeking a Warehouse Operative in Daventry with FLT Counterbalance and Reach licenses, and a clean UK driving license to handle loading/unloading.

Seeking a skilled warehouse operative to handle steel stock, operate machinery (forklift, cranes, bandsaws), load/unload deliveries, pick orders, and maintain a safe environment.Must be reliable and able to work independently or in a team.

Our approach is straight-forward and no-nonsense. This is a Backshift / Afternoons vacancy*. At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

General warehouse operative duties include but not limited to – pallet pick, unloading and loading containers, stacking, staging and wrapping pallets, hygiene duties. Any 5 out of 7 days rota - Rota given for remainder of the year so no need to worry!.

Warehouse Operatives needed for picking, packing, and loading/unloading stock.