Stowmarket
Job summaryDispenser - Debenham Group Practice (part of Suffolk Primary Care)Hours: Up to full time (37.5 hours per week) Base: Working across our three sites Debenham, Otley and GrundisburghWe are looking for an experienced Dispenser to join our warm and supportive team.Our dispensary team plays a key part in looking after our patients making sure their medicines are prepared safely, accurately and on time, while offering friendly advice and support along the way.You will be part of a close-knit, welcoming group of colleagues who work together across all three of our village surgeries. We help each other out and take pride in providing an excellent service to our patients and colleagues.Why join us?A genuinely friendly and supportive teamOpportunities for further training and developmentBeing part of Suffolk Primary Care, an at-scale group of practices sharing ideas and best practiceBeautiful rural locations and loyal patient communitiesIf you would like to be part of a team that looks out for one another and takes pride in patient care, we'd love to hear from you.Main duties of the jobWhat the role involvesDispensing and checking medication in line with legal and practice standardsHelping patients with prescription queries and collecting chargesProcessing repeats and keeping accurate electronic recordsSupporting stock control, ordering, and rotationMaintaining a safe, tidy dispensary and following SOPsWorking closely with GPs, nurses, and reception teamsAbout youYou will need to:Hold an NVQ Level 2 in Pharmacy Services (or equivalent)Be organised, accurate and reliableEnjoy working as part of a team and communicating with patientsHave a caring and professional approach, even on the busy daysExperience in a GP dispensary or community pharmacy would be great.About usSuffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.We are committed to equal employment opportunities and encourage applications from all qualified individuals.Benefits of Working with SPCNHS Pension Scheme:Defined benefits schemeLife insuranceFamily benefits, including adult dependents & children's pensionsIll health benefits23.7% employer contributionAdditional Benefits:Eye care vouchersHealth service discounts, including a complimentary Blue Light Card for new startersMinimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long serviceEnhanced maternity & paternity termsHigh street discounts via our online portalSalary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym membershipsAt SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.DetailsDate posted18 August 2026Pay schemeOtherSalary 26,084 to 28,118 a year Full time equivalent ContractPermanentWorking pattern Full-time, Part-time Reference numberA0520-26-0008Job locations20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomDoctors SurgeryChapel RoadOtleyIPSWICHIP6 9NTUnited KingdomThe Surgery20 Charles AvenueGrundisburghWOODBRIDGESuffolkIP13 6THUnited KingdomJob descriptionJob responsibilitiesJob SummaryThe Dispenser is responsible for the safe, efficient, and accurate preparation and dispensing of medications in line with legal and clinical standards. Working as part of the dispensary team, you will ensure high standards of service to patients whilst contributing to the smooth day-to-day operation of the dispensary, including stock management, prescription processing, and administrative duties. The role requires strict attention to detail, confidentiality, and adherence to Standard Operating Procedures (SOPs) at all times.ResponsibilitiesDispensing & Patient Services Dispense and issue medications in accordance with legal requirements and SOPs. Hand out prescriptions to patients, checking exemptions and collecting appropriate charges (NHS and private). Provide dosette boxes and support patients with medication queries or concerns. Liaise with GPs or review patient records where prescription appropriateness is in question. Process repeat prescriptions in line with protocols.Administrative Duties Maintain accurate electronic records, including CD (Controlled Drugs) registers. Sort, endorse, and submit prescriptions for reimbursement via NHS Prescription Services (NHSBSA). Action prescription-related messages, tasks, and emails (e.g. AskmyGP or SystmOne notifications). Support audits, including DSQS patient reviews and internal compliance checks.Stock & Inventory Management Order, receive, and check deliveries; process discrepancies and credit claims. Rotate stock, remove expired medications, and ensure safe storage of drugs, including refrigerated items. Carry out regular stock checks and maintain appropriate stock levels to avoid wastage. Manage and safely dispose of pharmaceutical waste and returned medications, including controlled drugs.Compliance & Quality Assurance Ensure dispensing practices meet all legal and ethical standards. Participate in the implementation and review of SOPs following legislative or procedural changes. Action MHRA drug alerts and recalls appropriately. Maintain cleanliness and safety of dispensary workspaces and equipment.Team Support & Professional Development Provide support and cover for team members during absences. Attend and contribute to dispensary meetings. Remain up to date with developments in dispensing practice, policies, and systems. Assist in training or mentoring junior staff where appropriate.Training and Qualifications NVQ Level 2 in Pharmacy Services (or equivalent) is essential. Commitment to continued professional development and refresher training. Understanding of data protection and patient confidentiality obligations. Job description Job responsibilitiesJob SummaryThe Dispenser is responsible for the safe, efficient, and accurate preparation and dispensing of medications in line with legal and clinical standards. Working as part of the dispensary team, you will ensure high standards of service to patients whilst contributing to the smooth day-to-day operation of the dispensary, including stock management, prescription processing, and administrative duties. The role requires strict attention to detail, confidentiality, and adherence to Standard Operating Procedures (SOPs) at all times.ResponsibilitiesDispensing & Patient Services Dispense and issue medications in accordance with legal requirements and SOPs. Hand out prescriptions to patients, checking exemptions and collecting appropriate charges (NHS and private). Provide dosette boxes and support patients with medication queries or concerns. Liaise with GPs or review patient records where prescription appropriateness is in question. Process repeat prescriptions in line with protocols.Administrative Duties Maintain accurate electronic records, including CD (Controlled Drugs) registers. Sort, endorse, and submit prescriptions for reimbursement via NHS Prescription Services (NHSBSA). Action prescription-related messages, tasks, and emails (e.g. AskmyGP or SystmOne notifications). Support audits, including DSQS patient reviews and internal compliance checks.Stock & Inventory Management Order, receive, and check deliveries; process discrepancies and credit claims. Rotate stock, remove expired medications, and ensure safe storage of drugs, including refrigerated items. Carry out regular stock checks and maintain appropriate stock levels to avoid wastage. Manage and safely dispose of pharmaceutical waste and returned medications, including controlled drugs.Compliance & Quality Assurance Ensure dispensing practices meet all legal and ethical standards. Participate in the implementation and review of SOPs following legislative or procedural changes. Action MHRA drug alerts and recalls appropriately. Maintain cleanliness and safety of dispensary workspaces and equipment.Team Support & Professional Development Provide support and cover for team members during absences. Attend and contribute to dispensary meetings. Remain up to date with developments in dispensing practice, policies, and systems. Assist in training or mentoring junior staff where appropriate.Training and Qualifications NVQ Level 2 in Pharmacy Services (or equivalent) is essential. Commitment to continued professional development and refresher training. Understanding of data protection and patient confidentiality obligations.Person Specification Experience EssentialExperience working in a dispensary or pharmacy environmentDesirableExperience working in a GP practice or NHS primary care setting Qualifications EssentialNVQ Level 2 in Pharmacy Services (or equivalent recognised qualification)GCSE grade A to C in English and MathsDesirableNVQ Level 3 or additional pharmacy/medicines training Person Specification Experience EssentialExperience working in a dispensary or pharmacy environmentDesirableExperience working in a GP practice or NHS primary care setting Qualifications EssentialNVQ Level 2 in Pharmacy Services (or equivalent recognised qualification)GCSE grade A to C in English and MathsDesirableNVQ Level 3 or additional pharmacy/medicines trainingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDebenham Group PracticeAddress20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomEmployer's websiteEmployer detailsEmployer nameDebenham Group PracticeAddress20 Low RoadDebenhamStowmarketSuffolkIP14 6QUUnited KingdomEmployer's website