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Purpose of role • The planning, execution and communication of risk-based audit reviews of, operational,commercial compliance and reputational risk from a projects Health and Safety aspect, • The provision of cost-effective recommendations to mitigate risk and control weaknesses identified during the review process., • Maintaining registers of agreed upon actions and following up with local management to ensurethat agreed steps are taken to address risks identified. Benefits • 25 days holiday, plus 8 bank holidays, • Company events, • 5% Employer pension contribution, • Enhanced paternity & maternity leave, • Life assurance, • Private medical insurance, • Health & wellbeing programme, • Referral programme, • Competitive salary, • Car allowance, • Occupational sick payMain responsibilities, • Undertake Health and Safety auditing and inspections of Beck and Pollitzer working site (whether as Principal Contractor or contractor) client designated projects., • Identify health and safety risk and hazards and help put in place corrective actions as needed., • Report into the Health and Safety Management all findings and corrective actions to enable trends to be identified and development of campaigns for improvements to be implemented., • Play an effective role as part of the site-based Health & Safety team., • The site audits and inspections shall involve or lead to:, • Regular reporting on site Health, Safety and Environmental standards., • The checking of compliance to policies, procedures and site rules and that they are being properly implemented., • Undertaking or assisting with accident, incident & near miss investigations, root cause analysis and close out., • Helping with the development of key performance indicators and trend analysis., • The undertaking of the RAMS review process., • Checking on contractor / pre-start & kick off meetings / documentation prior to them attending site and when on site activities are being carried out., • Helping with the forward planning of resource requirements., • Implementation of the Health and Safety Policy and the Health and Safety Management system., • Lead daily site auditing process and ensure compliance with auditing standards., • Document that the site managers weekly site audit and issue report detailing findings and countermeasures etc., • Help with regular updates to the UK manager on weekly & Monthly reports which include statistical and trend analysis., • Keeping up to date with new legislation and maintaining a working knowledge of all the Health and Safety Executive (HSE) applicable legislation., • Be part of the advisory link with UK Health & Safety Manager, UK H&S Team, site CDM Managers and Project Managers and all other employees on matters relating to Health and Safety., • Assist with & implement a range of site-based Health & Safety events to promote good working practices and engagement where applicable., • Assist the UK divisions with compliance to the ISO 45001, • Carry out internal audits in accordance with our ISO 45001 Standard management system. From time to time your manager may ask you to undertake reasonable tasks not stated within this role profile but commensurate with your position. The Company also reserves the right to review and update this profile to reflect the changing needs of the job. However, any significant changes will be discussed in consultation with you. Experience, knowledge and qualifications required • NVQ level 5 Diploma in Occupational Health and Safety (desirable but not a must), • Qualified in occupational Health and Safety to at least NEBOSH Certificate or equivalent., • Ideally a min of 2-3 years of relevant experience with a view to learn more and develop, • A good practical knowledge of Health and Safety., • A good working knowledge of site-based activities, hazards & risks, • A good working knowledge of CDM regulations, • Able to use Microsoft Office to a good level including Excel, Power Point & Word, • Knowledge of UK Legislation is a must, • Must have either a mechanical or electrical backgroundPersonal characteristics required, • Excellent written and verbal skills at technical and professional levels, • Solution oriented., • Able to work at a consistent level under pressure and demanding deadlines, • Able to work with others in various team environments and to be confident and assertive with people at all levels;, • Excellent time management skills, and able to prioritise multiple tasks, • A proactive and practical attitude to Health and Safety. JBRP1_UKTJ

The standards you set today will protect people, strengthen quality and help shape the future of our business. As our QHSE Manager, you'll play a pivotal role in driving safety, compliance and continual improvement across Shaw Pipeline Services, ensuring our teams continue to deliver industry-leading Non-Destructive Testing services with confidence. At Shaw Pipeline Services, safety, quality and operational excellence are at the heart of everything we do. Reporting to our Global HSE Manager, you'll take ownership of our Quality, Health, Safety and Environmental management systems across the Eastern Hemisphere. Based from our Great Yarmouth office with hybrid working available, you'll also travel to our Inverness office on a quarterly basis to support our wider operations. What's in it for you? • Competitive salary of £50,000£55,000 depending on experience, • Hybrid working with a minimum of three days per week in our Great Yarmouth office, • Enhanced pension scheme, discretionary bonus and income protection, • Private medical and dental insurance, • Employee Assistance Programme, payroll giving, cycle to work and technology purchase schemes, • The opportunity to influence business-wide standards and support future growth across an established international organisation Your responsibilities as QHSE Manager, • Maintain and continually improve our ISO 9001 and ISO 45001 management systems, • Provide expert advice and guidance on quality, health, safety and environmental matters across the business, • Lead audits, inspections, compliance reviews, incident investigations and risk assessments, • Monitor performance, analyse KPIs and implement corrective and preventative improvement actions, • Support future accreditation programmes while ensuring compliance with legal, regulatory and client requirements, • Promote a positive safety culture through effective engagement with managers and operational teams What we're looking for in a QHSE Manager, • Strong knowledge of ISO 9001 and ISO 45001 management systems, • NEBOSH qualification and Internal Auditor certification, • Proven ability to implement, maintain and improve integrated management systems, • Experience carrying out audits, investigations, compliance reviews and risk assessments, • Background within engineering, industrial services, manufacturing, energy or another operational environment would be advantageous Working Hours Full-time, Monday to Friday. Hybrid working is available with a minimum of three days per week based in our Great Yarmouth office. Quarterly travel to our Inverness office will be required. If you're ready to make a lasting impact on safety, quality and operational excellence, we'd love to hear from you about our QHSE Manager opportunity before the closing date of 31st August 2026. JBRP1_UKTJ

We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails. The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts: Monday - Friday 12:00pm-8:00pm Saturday - Sunday - 8:00am-6:00pm What you will be doing for us: Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team Carry out general administrative duties such as scanning in documents and uploading files to internal platforms What we are looking for: Essential: Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience) Excellent attention to detail with a high level of accuracy in record-keeping Strong written and verbal communication skills with the ability to engage effectively across all levels Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems What you will receive: Competitive hourly rate of £13.64 per hour 20 days holiday Additional day off for your birthday each year Top Tier Package with Perkbox, our Reward, and Recognition Platform Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life Life assurance cover scheme with Canada Life Group Pension scheme Free parking Continuous development environment Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027) Living Wage Foundation Member Benefits: Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance

Job Title: 1st Line Support Technician Contract Type: Permanent Full-Time Salary: Up to £28,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift patter between 0800 and 1745 What to wear: Smart casual The Role You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department Answering telephone calls from customers with technical problems and queries Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures Creating, administrating, and disabling active directory objects Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes Performing software updates and installations on end users' workstations and servers Raising cases from emails received by the department and from the proactive monitoring system Escalating incidents to senior support team members or external suppliers when required Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Skills, Knowledge & Experience Proven experience working within a customer service based role Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers Organisation and time management skills To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: Video call over MS Teams with the Team Leader Second interview: Onsite interview with the Team Leader and Hiring Manager About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGEGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team