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hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. \n Job Description: \n Location: Farnborough, Hampshire, UK \n Employment Type: Permanent, Full-Time \n Security Clearance: Developed Vetting (DV) - Essential \n DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high-profile client environment. \n This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. \n At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. \n Job Description \n Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. \n Reporting Line \n Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director \n Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts \n Key Responsibilities \n Service Delivery & SLA Management \n\n • Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded\n, • Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes\n, • Manage incident escalation processes to minimise business impact and ensure timely resolution\n, • Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans\n, • Ensure accurate and timely production of daily, weekly, and monthly operational reports\n, • Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities\n, • Oversee vendor and third-party supplier relationships relevant to Service Desk tooling and services\n, • Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function\n\n ITIL Best Practice \n\n • Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management\n, • Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles\n, • Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery\n, • Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents\n, • Ensure effective Change Enablement awareness within the team to minimise change-related incidents\n, • Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs\n, • Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR)\n\n Customer Experience \n\n • Champion a customer-first culture across the Service Desk team, embedding customer experience into every interaction\n, • Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights\n, • Ensure professional, empathetic, and efficient communication at all customer touchpoints — phone, email, chat, portal, and walk-up\n, • Build and maintain strong relationships with key business stakeholders through regular engagement\n, • Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes\n, • Design and implement customer journey mapping to identify pain points and optimise the support experience\n, • Develop and maintain a communication strategy for planned outages, service changes, and major incidents\n, • Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback\n\n Continual Service Improvement (CSI) \n\n • Identify, propose, and implement service improvements through data-driven analysis and trend identification\n, • Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits\n, • Leverage automation, AI, and self-service opportunities to improve efficiency and user experience\n, • Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions\n, • Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks)\n, • Lead regular improvement workshops with the team to generate ideas and foster innovation\n, • Implement shift-left strategies to empower Level 1 resolution and reduce unnecessary escalations\n, • Track and report on improvement initiative ROI and business value delivered\n\n People Management & Development \n\n • Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically 15-50+ staff)\n, • Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations\n, • Conduct regular 1:1s, performance reviews, and personal development planning\n, • Foster a positive, high-performance team culture with clear accountability and recognition\n, • Identify training needs and ensure the team maintains relevant technical and ITIL certifications\n, • Manage recruitment, onboarding, and retention strategies to minimise attrition\n, • Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes\n, • Promote diversity, inclusion, and wellbeing within the team\n, • Manage absence, performance issues, and disciplinary matters in line with HR policies\n\n Technology & Tooling \n\n • Oversee the effective use and configuration of ITSM platforms\n, • Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies\n, • Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)\n, • Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting\n, • Collaborate with IT teams on tool enhancements, integrations, and upgrades\n, • Evaluate emerging technologies and make recommendations for adoption\n\n At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. \n Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

The position would suit someone with experience in IT asset management, inventory control, configuration management or technical logistics who is looking to develop further into forecasting, technology road mapping and project management. From there, you will take responsibility for the ongoing cont

The role suits someone with IT asset management, inventory control or configuration management experience and a drive to develop forecasting, road mapping and project management skills.

Quality Manager Farnborough | Permanent | Manufacturing | Quality Leadership Are you an experienced Quality Manager looking for an opportunity to take ownership of quality across multiple manufacturing sites? We're working with an established manufacturing business operating across two UK sites, looking for a Quality Manager to lead their QHSE function. This is a hands-on leadership role where you'll be responsible for quality management, supplier quality, QMS/EMS, health & safety and customer quality, while leading a team of Quality Engineers and supporting the business in driving continuous improvement. The Role Lead and manage the Quality function across both sites Maintain and develop the ISO 9001 QMS across both locations Oversee ISO 14001 compliance and environmental management Ensure consistent workmanship standards across areas including painting, plating, welding, IPC-A-610 and IPC/WHMA-A-620 Drive reductions in rework, rejects and internal and external failure costs Develop and standardise quality processes, training and SOPs across both sites Manage internal audits, management reviews and external certification audits Lead supplier quality activities in partnership with Procurement Monitor supplier performance and drive improvement initiatives to reduce supplier-related failures Manage customer complaints from initial response through investigation, resolution and closure Act as the lead QHSE contact during customer visits and communications Provide quality documentation including Certificates of Conformity, Device History Records and as-built documentation Support customer bids and tender responses with QHSE input Lead, mentor and develop Quality Engineers and supporting team members Oversee health & safety responsibilities, risk assessments, accident investigations and training across both sites Ensure compliance with relevant environmental and health & safety legislation Drive a culture of continuous quality improvement across the business What We're Looking For Strong experience maintaining and managing an ISO 9001:2015 QMS Experience as an internal auditor for ISO 9001 Proven experience improving manufacturing quality, reducing rejects and driving process improvement Experience managing or leading Quality Engineers and Inspectors Strong practical problem-solving and root cause analysis skills Ability to interpret engineering drawings Excellent written and verbal communication skills Strong knowledge of manufacturing quality processes and continuous improvement Desirable experience includes: Background in sheet metal fabrication and/or machining Electronics box-build manufacturing experience Aerospace and Defence experience ISO 14001 experience Health & Safety management Knowledge of Defence Standards Experience with FMEA, Cost of Quality, Value Stream Mapping and the 8 Wastes Quality Management qualification, CQI membership or Lead Auditor qualification NEBOSH General Certificate What's On Offer? Responsibility across two UK manufacturing sites Opportunity to lead and develop an established Quality team Broad remit covering Quality, Environmental and Health & Safety Significant involvement in continuous improvement and process standardisation Opportunity to work closely with Operations, Engineering, Production, Procurement and customers A key leadership position within an established SME manufacturing environment If you're an experienced Quality Manager looking for a role where you can make a genuine impact across multiple manufacturing sites and lead the development of quality standards and processes, I'd be keen to hear from you. Lewis Phillips (phone number removed) (url removed)

The Environment Agency is seeking a Mapping and Analytics Officer to deliver practical spatial analysis, mapping and data products across a varied portfolio. You will prepare, review and present spatial data outputs to support national flood risk mapping and evidence-based decisions.

You'll conduct market mapping, build long candidate lists, and keep clients updated with results.

Square One Resources is recruiting a ServiceNow Service Mapping Specialist for a major enterprise programme in Coventry.

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Bench IT require a ServiceNow Service Mapping specialist to support the mapping of application services within ServiceNow ITOM. Support testing and remediation of Service Mapping issues. Strong ServiceNow ITOM and Service Mapping experience.

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Bench IT Limited in Coventry, UK, is seeking a ServiceNow Service Mapping specialist for a 6-month initial contract. Responsibilities include designing and building Service Maps, mapping dependencies, and validating relationships across Business Services, Applications and CIs using ServiceNow ITOM a

ServiceNow Service Mapping Specialist. We are currently looking for an experienced ServiceNow Service Mapping Specialists to join a major enterprise programme at CBS. Configure and customise Service Mapping patterns where required.

Design, configure and develop ServiceNow solutions across CMDB, Discovery, Service Mapping and Event Management. Design and implement Service Mapping to provide end-to-end visibility of critical business services and application dependencies. Experience implementing Discovery and Service Mapping acr

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JOIN EVRI PREMIUM, A NETWORK OF DHL E-COMMERCE THIS SUMMER.Evri Premium, a network of DHL E-Commerce is building a next-generation delivery network and we’re looking for motivated drivers.Whether you already have a suitable van or not, make the most of the brighter, longer summer days ahead wi

Configure and maintain web mapping applications and spatial data services.

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