Trabajos luxury brands en Reino Unido

Showroom Director - Luxury RetailLocation: Central London (W1) | Salary: £90,000-£115,000 + benefitsWe are looking for an exceptional Showroom Director to lead a major, high-value retail operation and take it to the next level.This is not simply a role for someone who has spent years operating within luxury retail. We are looking for a commercial, ambitious and highly credible retail leader who knows how to build a business, develop people and create genuine, long-term client relationships.The successful Showroom Director will lead through a team of managers and high-performing sales professionals, creating a culture where people are accountable, ambitious and continually developing.You could come from luxury, premium or another high-end retail environment. The industry background matters less than your commercial capability, leadership experience and, importantly, your understanding of what exceptional luxury retail and service actually looks like.The OpportunityAs Showroom Director, you will take ownership of a significant and complex retail operation, leading senior managers and high-performing teams while driving performance across sales, client experience and operations.This is a hands-on leadership role. You will need to be equally comfortable discussing strategy and analysing performance as you are walking the floor, coaching your team, challenging standards and getting into the operational detail.You will be responsible for:Driving sales, profitability and overall business performance.Leading through managers and creating a high-performance culture across large teams.Developing, coaching and retaining exceptional people while identifying and progressing future talent.Driving sophisticated clientelling, networking and events to develop high-value client relationships and generate new business.Using data, KPIs and management information to identify opportunities and make commercially sound decisions.Working closely with luxury and premium brand partners to maximise opportunities.Ensuring operational standards consistently support an exceptional client experience.Creating a culture where commercial performance and outstanding service go hand in hand.What We're Looking ForWe are deliberately open on background.You might currently be a Store Director, Area Manager, senior retail leader or an experienced Showroom Director looking for a significant step forward.You may have built your career within luxury jewellery, watches or fashion. Equally, you could come from premium retail, hospitality, automotive or another environment where the client experience genuinely matters.What matters is substance.You will be:Commercially astute, with a proven track record of delivering strong business performance.Experienced in leading through managers and developing high-performing sales teams.A genuine people leader who knows how to challenge, coach and progress talent.Highly client-focused, with a sophisticated understanding of clientelling, networking and relationship development.Someone who understands the difference between good customer service and genuinely exceptional luxury service.Able to recognise what great luxury retail looks like and set those standards consistently.Comfortable working with brands and representing their values to both clients and colleagues.Operationally strong, with the ability to move between strategic thinking and operational detail.Numerate and confident using data and KPIs to drive decisions.Ambitious and forward-thinking, with a clear desire to continue progressing your own career.Luxury Experience?Luxury experience would be advantageous, but it isn't essential.What is essential is that you understand luxury.A successful Showroom Director will know what outstanding looks like. Luxury service is about far more than product knowledge, presentation or simply being polished. It is about anticipating client needs, creating memorable experiences, building trust and relationships over time, understanding the importance of every detail and ensuring your team consistently delivers at an exceptional level.If you come from outside the luxury sector, we want to understand what you have learned from operating in environments where the client experience genuinely matters - and whether you can translate those standards into a luxury retail environment.Equally, if you have spent your career in luxury, we want to see commercial and operational substance behind the brand names on your CV.This is an opportunity for a Showroom Director who is going somewhere, not simply looking for another title.We are looking for a leader with ambition, energy and substance - someone who can combine commercial performance, operational rigour, exceptional client experience and genuine team leadership.If that sounds like you, we'd like to hear from you.BH37059TPBN1_UKTJ

Opportunity for a Commercial Real Estate Solicitor to join a highly regarded, Legal 500-ranked Commercial Property team in London at Associate level. \n The Firm \n Our client is a collaborative, entrepreneurial law firm with a first-class client base and a strongly regarded Commercial Real Estate team, recognised in the Legal 500 for both Commercial Real Estate and their work in the Hospitality and Leisure industry. \n The firm is known for combining technically excellent lawyers with a genuinely supportive, growth-focused culture. \n The Opportunity \n This is an excellent opportunity for an ambitious Commercial Real Estate Solicitor to join a growing team, advising a diverse and impressive client base including high-net-worth individuals, property investors, developers, luxury retail brands and corporate clients. \n The role covers a broad and high-value caseload, including commercial acquisitions and disposals, landlord and tenant matters, property finance transactions, commercial property support on corporate acquisitions, disposals and restructurings, and general asset management work. \n There is significant client contact from the outset, with the opportunity to work closely alongside Partners on a varied, high-quality caseload while managing your own experience-appropriate matters and client relationships, backed by Partner support. \n The Ideal Candidate \n\n • UK qualified Commercial Real Estate Solicitor with 4 PQE+\n, • Experience gained at a respected City, West End or highly regarded regional firm\n, • Strong technical grounding across acquisitions and disposals, landlord and tenant work, property finance and corporate support transactions\n, • Exposure to HNWIs, investors, developers, luxury retail brands or similar commercial clients advantageous\n, • A collaborative, team-led approach and genuine enthusiasm for business development\n, • A proactive, commercial mindset with the ambition to help grow both the department and your own practice\n\n What's on Offer \n\n • Competitive salary and benefits\n, • Hybrid working\n, • High-quality, high-value work for a first-class client base\n, • Genuine autonomy alongside strong Partner support\n, • A collaborative, entrepreneurial culture that actively supports career progression\n, • Real opportunity to shape and grow your own practice within an established, Legal 500-ranked team\n\n To apply, contact Lauren Steff at Birchrose Associates for a confidential discussion. \n \n Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. \n We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. \n PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Director of FP&A | 6-month contract (immediate start) | £130,000 - £145,000 per annum \n Altum Consulting is seeking a highly experienced Director of Financial Planning & Analysis (FP&A) to join a global luxury travel group on an interim basis. \n Reporting directly to the Group CFO, this is a senior leadership role responsible for driving financial planning, performance management and strategic analysis across a complex international business. The role will provide clear visibility on performance, strengthen financial discipline and support executive decision-making across multiple brands and geographies. Key Responsibilities\n\n • \n Lead annual budgeting, long-range planning and rolling forecasting across the Group. \n • \n Develop financial models and scenario analysis to support strategic and commercial decision-making. \n • \n Oversee monthly and quarterly performance reporting, identifying key drivers, risks and opportunities. \n • \n Track commercial KPIs including revenue, margin, occupancy, yield, pricing and profitability. \n • \n Prepare high-quality Board, shareholder and lender reporting, translating complex financial data into clear commercial insight. \n • \n Enhance FP&A reporting, dashboards and automation using Power BI or equivalent tools. \n • \n Consolidate and analyse data from multiple systems, improving data quality, consistency and accessibility. \n • \n Lead and develop the FP&A team while strengthening processes, tools and business partnering across the Group. \nCandidate Profile\n The successful candidate will have significant senior-level FP&A experience within a complex, international organisation, ideally within travel, hospitality or transportation. \n You will ideally have: \n\n • \n 10+ years' experience across FP&A, financial planning, performance management and managerial control. \n • \n Proven experience leading budgeting, forecasting and long-range planning processes. \n • \n Strong financial modelling and analytical capabilities. \n • \n Experience working across multiple businesses, geographies and data sources. \n • \n Strong data analytics capability, including Power BI or equivalent tools. \n • \n A track record of improving reporting, processes and FP&A capability. \n • \n Excellent stakeholder management and communication skills, with the credibility to operate at CFO, executive and Board level. \n\n If this is something of interest, please get in contact with Anya Keinzley on the attached details.

Senior Legal Counsel, Tech & Digital \n \n This leading luxury brand now has an opportunity for a Digital & AI Lawyer to join the international legal team, based in Central London. \n \n The Opportunity \n \n The position is an exceptional opportunity to be the lead lawyer for this incredible brand and provide dedicated legal support to matters relating to tech, digital and AI. You will lead on matters ranging from outsourcing and licensing to digital marketing and the development of new software (apps, etc.) The brand engages in truly digital fashion with its international customer base and as a result, the business needs a strong tech lawyer in this regard. \n \n The work will be varied and as part of an international legal team, you will work directly with lots of areas of the business; you will have the opportunity to establish strong relationships and truly partner with the business, supporting this amazing brand in its growth of market share in highly competitive environment. \n \n The brand is growing globally along with the legal team and as a result, this is truly a key role for the business. \n \n About You \n \n The role will best suit a Commercial / Technology lawyer or a TMT / Digital lawyer who enjoys variety as well as working with brands. AI experience and a willingness to embrace AI and take the business on its AI journey is also key. Knowledge of data privacy in relation to tech and data science would also be useful. \n \n The ability to work with a global brand is also key, along with the ability to establish relationships with both internal and external stakeholders across a global business. \n \n This is a unique opportunity to join a highly creative brand in a key role for the business!

Senior Legal Counsel \n \n This leading fashion has experienced exponential growth in recent years and is now looking to appoint a Senior Legal Counsel and first lawyer for its European operations. \n \n The Opportunity \n \n The business now has a need for a commercial lawyer to join the business and take responsibility for a wide range of matters including general commercial law, company law, corporate matters (including establishing the business in new territories) along with day to day support on IP, marketing, e-commerce and data privacy matters. \n \n The work will be varied and as part of an international legal team, you will work directly with lots of areas of the business; you will have the opportunity to establish strong relationships and truly partner with the business, supporting this brand in its growth of market share in highly competitive environment. \n \n The brand is growing globally along with the legal team and as a result, this is truly a key role for the business. \n \n About You \n \n The role will best suit a commercial lawyer who enjoys variety as well as working with brands. Experience with commercial and company law is key, along with an understanding of e-commerce and digital marketing, company law and experience working with a multi-jurisdictional business. \n \n Demonstrated experience in the fashion, retail or luxury space is essential. \n \n The demonstrated ability to work with a brand growing at scale is also key. \n \n The role is based in Central London with a 3-4 day a week hybrid working arrangement. \n \n This is a rare and unique opportunity to join a retail fashion brand in a newly created position with the opportunity to work closely with the business as it continues to scale.

Intellectual Property Solicitor \n \n London | 2-4 PQE | Leading US Law Firm | £175k - £200k + Bonus \n \n We are working with a highly regarded US City law firm seeking a talented IP / Intellectual Property Lawyer ( 2 – 4PQE) to join this market-leading London US firm. \n \n This is an outstanding opportunity to join one of the City’s preeminent specialist IP practices. \n \n The Opportunity \n \n You'll become part of a collaborative international team advising on market-leading work across a broad range of sectors including technology, AI, luxury brands, consumer products, sport, media and hospitality. \n \n The role offers exposure to: \n \n\n • Complex technology and commercial transactions.\n, • Intellectual property licensing and commercialisation.\n, • AI governance, regulation and emerging technologies.\n, • Digital Services legislation and evolving regulatory frameworks.\n, • UK GDPR, data protection and data commercialisation.\n, • Technology aspects of cross-border M&A.\n, • Software development and licensing agreements.\n, • High-profile international commercial projects.\n\n \n You'll also have the opportunity to work closely with colleagues across the UK, Europe and the US on genuinely cross-border matters while taking an active role in business development and mentoring junior lawyers. \n \n About You \n \n We're keen to speak with Associates who have: \n \n\n • 2–4 years' PQE within a leading City, Magic Circle, Silver Circle, US or specialist IP/Technology practice.\n, • Strong experience advising on IP, technology and commercial transactions.\n, • Commercial contracts and licensing expertise.\n, • Experience advising on AI, emerging technologies or digital regulation.\n, • Solid knowledge of UK GDPR and data protection matters.\n, • Excellent academics and technical ability.\n, • Strong communication and client relationship skills.\n, • A commercial mindset with the ambition to develop into a leadership role.\n\n \n Why This Opportunity? \n \n This is far more than a traditional IP & Technology position. \n \n You'll work on some of the most innovative legal issues currently shaping the global market, advising clients at the forefront of artificial intelligence, digital transformation and emerging technologies. \n \n The firm offers: \n \n\n • A genuinely international platform.\n, • High-quality, complex cross-border work.\n, • Early client exposure and responsibility.\n, • Excellent career progression.\n, • A collaborative and supportive culture.\n, • Exposure to some of the world's best-known brands and technology businesses.\n\n \n This is a superb opportunity to join a top-tier team offering genuine responsibility, high-quality work and excellent long-term career prospects in the London market. \n \n For a confidential discussion, please apply with your CV or for a confidential discussion then please do contact Craig Heywood Director at CapeClarke - 07990068183

Senior Legal Counsel, TMT \n \n This leading luxury brand now has an opportunity for a Digital & AI Lawyer to join the international legal team, based in Central London. \n \n The Opportunity \n \n The position is an exceptional opportunity to be the lead lawyer for this incredible brand and provide dedicated legal support to matters relating to tech, digital and AI. You will lead on matters ranging from outsourcing and licensing to digital marketing and the development of new software (apps, etc.) The brand engages in truly digital fashion with its international customer base and as a result, the business needs a strong tech lawyer in this regard. \n \n The work will be varied and as part of an international legal team, you will work directly with lots of areas of the business; you will have the opportunity to establish strong relationships and truly partner with the business, supporting this amazing brand in its growth of market share in highly competitive environment. \n \n The brand is growing globally along with the legal team and as a result, this is truly a key role for the business. \n \n About You \n \n The role will best suit a TMT or technology lawyer who enjoys variety as well as working with brands. AI experience and a willingness to embrace AI and take the business on its AI journey is also key. Knowledge of data privacy in relation to tech and data science would also be useful. \n \n The ability to work with a global brand is also key, along with the ability to establish relationships with both internal and external stakeholders across a global business. \n \n This is a unique opportunity to join a highly creative brand in a key role for the business!

About us \n \n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n \n About the Hotel \n \n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n \n About The Job \n \n An opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team in Jumeirah Carlton Tower. \n \n The main duties and responsibilities of this role are: \n \n\n • Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.\n, • Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination.\n, • Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.\n, • Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.\n, • Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.\n, • Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.\n\n \n The ideal candidate for this position will have the following experience and qualifications: \n \n\n • Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds.\n, • Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.\n, • Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).\n, • Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism.\n, • Adaptable and flexible, capable of working evenings, weekends, and holidays as needed.\n, • Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.\n\n \n About the Benefits: \n \n Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. \n \n Benefits include - \n \n\n • Supportive and inclusive work environment\n, • Access to Learning & Development programmes and clear career pathways\n, • Opportunities for internal mobility within our global network\n, • Colleague discounts on food, beverage, and hotel stays worldwide\n, • Health care and insurance benefits\n, • Competitive salary + excellent service charge\n, • Extra holiday for significant Birthdays (21.30.40. etc.)\n, • Jumeirah perks website access – discount\n, • Dry cleaning of uniform or Business attire\n, • Meals on duty!\n\n \n Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Senior FF&E Designer \n Salary: £45,000 – £60,000 (depending on experience) \n Location: London \n \n About the Company \n \n A leading luxury interior design studio is seeking an exceptional Senior FF&E Designer to join its expanding team. The studio delivers outstanding residential, hospitality and commercial interiors for discerning private clients, developers and brands across the UK and internationally. \n This is a senior-level opportunity for a highly creative, commercially aware designer who thrives in a fast-paced environment and has the confidence to lead prestigious projects from concept through to completion. \n \n The successful candidate will have an exceptional eye for detail, a strong understanding of luxury interiors and the ability to translate creative concepts into beautifully executed spaces. They will be confident managing complex FF&E packages, building strong relationships with clients and suppliers, and supporting the development of more junior members of the design team. \n \n The Role \n \n As a Senior FF&E Designer, you will take responsibility for the successful delivery of multiple high-end projects, overseeing FF&E design, sourcing, specifications, procurement and installation. \n Working closely with the senior leadership team, Project Leads and wider design department, you will play a key role in developing creative concepts, refining design direction and ensuring projects are delivered to the highest standards. \n \n This role requires an outstanding communicator who is comfortable presenting to clients, leading meetings, managing supplier relationships and making confident decisions throughout the design process. You will also provide guidance and support to Junior and Mid-Weight Designers, helping to maintain exceptional creative and technical standards across the studio. \n International travel may be required depending on project demands. \n \n Key Responsibilities \n \n\n • Lead the FF&E delivery of multiple prestigious residential, hospitality and commercial projects from concept through to completion.\n, • Work closely with senior leadership and project teams to develop and deliver exceptional interior design concepts.\n, • Create and refine bespoke FF&E schemes, mood boards, sketches and high-quality presentation materials.\n, • Develop compelling visual presentations and CGI concepts to communicate design intent to clients.\n, • Manage all aspects of FF&E delivery including sourcing, specifications, scheduling, procurement, budgeting, deliveries and installations.\n, • Lead client presentations, design meetings, supplier meetings and site visits.\n, • Build and maintain strong relationships with clients, consultants, contractors, suppliers and specialist manufacturers.\n, • Manage multiple complex projects simultaneously, ensuring deadlines, budgets and quality standards are achieved.\n, • Mentor and support Junior and Mid-Weight Designers, delegating tasks effectively and providing creative guidance.\n, • Encourage a collaborative studio environment with strong communication across project teams.\n, • Review and oversee project documentation, FF&E schedules, specifications and sample libraries.\n, • Demonstrate strong commercial awareness, identifying solutions and supporting successful project delivery.\n, • Contribute ideas, design expertise and improvements to studio processes.\n, • Travel internationally when required to support project delivery, client meetings and installations.\n\n \n Required Skills & Experience \n \n\n • 4–7+ years’ experience within a luxury interior design studio or similarly demanding design environment.\n, • Proven experience leading high-end residential projects and managing complex FF&E packages.\n, • Ability to oversee projects from concept design through to completion.\n, • Exceptional creative ability with experience developing luxury FF&E schemes, design concepts, mood boards and presentations.\n, • Strong visual presentation skills, including experience creating high-quality CGI presentations.\n, • Extensive knowledge of luxury furniture, lighting, fabrics, finishes, bespoke joinery, decorative accessories and specialist manufacturing.\n, • Proven experience across sourcing, specification, procurement, budgeting and installation.\n, • Excellent client-facing skills with confidence presenting design concepts and leading meetings.\n, • Strong leadership skills with experience mentoring and supporting junior team members.\n, • Excellent organisation and project management skills, with the ability to manage multiple priorities in a fast-paced environment.\n, • Proactive, adaptable and solutions-focused approach with the confidence to take ownership and make decisions.\n, • Strong commercial awareness and exceptional attention to detail.\n, • Advanced proficiency in Photoshop, InDesign, AutoCAD, SketchUp and Microsoft Office.\n, • Willingness to travel internationally when required.\n\n \n Salary & Benefits \n \n\n • Salary of £45,000 – £60,000 depending on experience.\n, • Pension scheme.\n, • Annual leave plus bank holidays and Christmas closure.\n, • Opportunity to work on prestigious international residential, hospitality and commercial projects.\n, • Potential opportunities for international travel.\n, • Collaborative, creative and high-performing studio environment.\n, • Excellent career progression and professional development opportunities.\n\n \n This is an outstanding opportunity for a Senior FF&E Designer to join a highly regarded luxury interiors studio, take ownership of exceptional projects and play a key role in shaping world-class residential and hospitality environments. \n \n Please get in touch with me if this position sounds of interest. I am a consultant at mustard with a specialist approach to creative recruitment. \n \n For more info on this role or to chat about other options call mustard on 0117 2840076 or email me directly phil@mustardjobs.co.uk \n \n More roles can be found at www.mustardjobs.co.uk/jobs and other snippets at www.mustardjobs.co.uk don't forget we are a recruitment agency and not the end hirer. \n \n About Us? \n \n mustard is a creative recruitment consultancy and is committed to fostering an inclusive and diverse workplace. We encourage individuals of all backgrounds, experiences, and perspectives to apply. Our recruitment process is free from discrimination and bias and we welcome the opportunity to work with you. If you require any accommodations during the application process, please let us know. We appreciate the unique skills and experiences each candidate brings, and we are dedicated to creating an environment where everyone feels valued and respected. \n \n At mustard, we don’t just recruit we connect people with careers that matter. As a certified B Corp, we’re committed to doing business the right way: balancing profit with purpose, and always putting people and the planet first. That means treating candidates with respect, being upfront about roles, and never wasting your time. \n \n With deep roots in the architecture and design sectors, we know what makes a practice tick and more importantly, what makes a role right for you. You’ll get honest advice, behind the scenes insight, and full support throughout the process. No fluff. No false promises. Just solid recruitment with a conscience.

Would you like to join a globally recognised luxury brand where you'll have the opportunity to shape media strategy? \n \n As the Senior Media Manager, you'll oversee media governance, optimise performance across the full marketing funnel, and build strong partnerships with internal teams, agency partners and major media platforms. This is an FTC contract until April 2027. \n \n The Role: \n\n • Own and develop the annual media strategy across multiple brands.\n, • Lead end-to-end media planning, investment and budget management.\n, • Partner with a leading media agency to deliver best-in-class planning, activation and optimisation.\n, • Act as the internal media expert, educating and influencing marketing teams on media strategy and effectiveness.\n, • Develop audience strategies and drive data-led decision making through marketing mix modelling and performance insights.\n, • Build strong relationships with key media partners, including Meta and Google.\n, • Oversee campaign governance, media processes and asset management.\n, • Deliver integrated full-funnel media campaigns across brand and performance channels.\n, • Partner with senior stakeholders including Marketing Directors, the General Manager and cross-functional teams.\n, • Identify new opportunities to improve media effectiveness and continuously evolve ways of working.\n\n \n About You: \n\n • Proven experience developing cross-channel full-funnel media strategies.\n, • Strong understanding of both brand-building and performance marketing across the full funnel.\n, • Experience within FMCG, retail or luxury consumer brands.\n, • Background gained either agency-side (ideally within a large network agency) or client-side.\n, • Strong understanding of the UK media landscape.\n, • Excellent stakeholder management skills with the ability to influence senior leaders.\n, • Commercially minded with experience managing significant media budgets.\n, • Confident balancing strategic thinking with hands-on delivery.\n, • Passionate about using data and insights to optimise media performance.\n, • Comfortable challenging the status quo and bringing fresh ideas to the business.\n\n \n If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! \n \n Find out more about our available opportunities or how we can help you further your career – contact us today. \n \n Email: Shelley.burnand@advocate-group.co.uk \n Phone: 07537163606 \n \n We look forward to your application for this exciting opportunity. \n \n The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy. \n

\n \n The Role \n \n As a Senior Strategist, your role will be to service the day-to-day briefs that exist across the agency and identify the opportunities where strategy can be a vehicle to grow new business. You will be a right hand to both the Business Director and the Senior Creatives, supporting across live client work, senior strategic counsel and high-profile new business opportunities. You will bring clarity to complex tasks and work to push the potential of our outputs, making the work smarter, more effective, reputationally robust and ultimately, more famous in the real world. \n \n Behind you, you will be supported by the unparalleled connectivity and expertise of the Freuds Group, with people and resources at your disposal to strengthen your insights, be a soundboard for your instincts, and grow your knowledge of everything from media to sustainability to technology & AI. \n \n With a culture-first mindset, you will use your cultural know-how to be an energising and creative force in the business, keeping us to trend and rooted in reality, whilst proactively bringing reference and inspiration to the agency to highlight the power of great strategy to deliver behavioural change and creative excellence. \n \n You will be especially valuable where brands need to navigate reputation, relevance and influence at once: helping to shape narratives, map stakeholders, identify reputational risks and opportunities, and translate complexity into confident, credible communications strategies. Experience working with premium, luxury brands would be highly advantageous, particularly where cultural credibility, craft, provenance, desirability or trust are central to the brief. \n \n The successful candidate will be… \n \n\n • A strong presenter who develops impactful presentations through simple and creative storytelling.\n, • Be highly experienced in insight generation and able to quickly find the hook into a strategic idea or territory – in your own work and others.\n, • Be an empowering leader and mentor for junior strategists and creatives.\n, • Be well-versed in reviewing creative work and providing constructive feedback to improve and inspire its development.\n, • Have a good awareness and understanding of the media landscape and its influence on the success of our campaigns and creative output.\n, • Have experience developing brand reputation strategies, including narrative development, stakeholder mapping, issues awareness and the ability to identify reputational risks, tensions and opportunities.\n, • Have senior client experience, with the ability to grow strong and influential relationships with everyone from the brand manager to the CMO.\n, • Have a good understanding of the commercial and reputational business context and how our work intersects with key metrics, e.g. sales, reputation, innovation, stakeholder engagement, trust, cultural relevance and long-term brand value.\n, • Have a good understanding of both marketing and communications theory, and the role communications plays in our clients’ broader marketing mix.\n, • Be comfortable leading end-to-end projects and have a proactive mentality towards finding solutions to the challenges that arise.\n, • Be confident contributing to new business pitches, from quickly decoding a brief and shaping the strategic argument to developing clear, compelling presentation narratives.\n, • Have an unwavering curiosity and willingness to learn, with an ability to work flexibly, collaboratively, and with agility, to get the best job done.\n\n \n \n We are a growing team of strategists, working with some of the world’s biggest brands and most exciting start-ups to build strategies that sit at the intersection of insight, culture, and purpose. \n \n Whilst we won’t sit across every brief in the business, our team works across the entire Freuds Group – developing creative communications campaigns, building social impact strategies, strengthening brand and corporate reputations, and shaping culturally relevant narratives for global consumer, luxury, lifestyle and purpose-led brands. Much like our briefs, our team experience is diverse, with talent from a mix of PR, advertising, insight, purpose consultancy, and start-ups. Together, we use this combined experience to learn from one another, play to our passions, and stretch our thinking. \n \n This role is to ideally start ASAP or as near to, for the right person. \n \n \n The Company \n Love & Work are our cornerstones. We believe they should be entwined with one another. To achieve this blend, we not only choose to work with clients who want to do things differently, but we build teams that are passionate about working on initiatives that they truly believe in. \n \n Our employees are given the opportunity to develop industry firsts whether that be in the form of a documentary, an activation or the launch of a new concept or partnership. Our alumni have gone on to run their own top 150 agencies and to lead the communications and marketing for well-known global brands. Securing a role with us is a smart and strategic career move. \n \n We look for problem solvers, for creative minds and for individuals who want to change society, influence culture, challenge conformity and push boundaries. \n \n We know that without our employees, we wouldn’t be able to achieve what we do. As our many awards and certifications confirm, we are committed to offering an inclusive environment where individuals from all backgrounds are rewarded on merit, have the opportunity to experience integrated communications in its truest form and work on opportunities that due to our connectivity are unique to Freuds. Our culture ensures a sense of belonging for all and we thrive off our ability to support and utilise a diverse range of thoughts and perspectives. \n \n Freuds Group is an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you

At Assembly, our mission is to find the change that fuels growth. We apply this principle to the work we do with our clients and to how we engage with our people. We’re a modern global agency bringing together media, data, technology and talent to make brands perform. \n \n Our business is purpose driven. In March 2022, we were named Ad Age’s first ever Purpose-Led Agency of the Year, recognised for our mission to leave the world better than we found it. This year we became B Corp certified, the result of a two-year journey. We’re proud to have created a culture where diversity of thought, experience, and background are valued, within an environment that fosters continuous learning, adaptability, and a shared passion for meaningful impact. \n When you join Assembly, you become part of an award-winning global community of digitally led experts, home to 1,500 talented people across 25 offices globally. Together we create unique data, technology and media solutions that enable faster and smarter problem solving within an inspired, collaborative workplace. \n \n Assembly is poised for its next chapter of growth. We’re a meritocratic, high-performance business with a progressive outlook and a growth mindset in all that we do. To realise our potential we need some new skills and thinking. \n \n The core DNA of Assembly lies in digital performance marketing. New and existing clients are asking us to extend this expertise across all media, connecting traditional channels with digital methods of execution, measurement and automation. We were born the right way to do this – we’re building out from a leading digital and technology capability and adding the rest, rather than trying to reverse engineer a legacy business into a more modern version of itself. At Assembly we ask our people to embody three core values: \n \n Show Up: actively contribute to a space of personal and collective growth \n Make Change: embrace obstacles as opportunities, taking intentional steps to drive positive change \n Win Well: approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. \n \n We look forward to meeting you and to discussing how we can grow together. \n \n Required Skills \n\n • 3-5 years' experience in SEO, with minimum 2 years within an agency environment\n, • Natural curiosity and someone who loves solving an SEO puzzle\n, • Experience with complex, large-scale international sites\n, • Experience managing and supporting a direct report\n, • Proven experience developing high performing content strategies for ecommerce brands\n, • Solid understanding of SEO tools (e.g. Google Search Console, SEMrush, Ahrefs, Buzzstream, Sitebulb, Screaming Frog etc) and experience with uncovering insights and creating a helpful strategy for clients\n, • Experience in accurately reporting and measuring\n, • SEO in a way that clients can understand and report back to their senior leadership\n, • Comfortable managing multiple projects and deadlines across different clients\n, • A keen interest in fashion, travel, and the luxury lifestyle space\n, • Excellent communication and presenting skills, including written & spoken English\n\n Nice to have \n\n • Further languages in addition to English and German would be a nice bonus\n, • Experience working with Shopify, Salesforce, and other ecommerce CMS’s\n, • Someone who writes freelance or builds their own websites/blog for enjoyment on the side\n, • Experience in the luxury ecommerce space\n\n \n Equal Opportunities \n Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. \n \n

Technical Eyewear Designer \n Location: London – Hybrid \n Department: Design & Creative \n Reporting to: Head of Design & Creative \n \n About Linda Farrow \n Linda Farrow is a globally recognised luxury eyewear brand renowned for innovation, craftsmanship and exceptional design. We are seeking a highly creative and technically accomplished Technical Eyewear Designer to join our Design team. \n Working closely with the Head of Design, Creative Team & Production, you will help shape the future of our seasonal collections across both the Linda Farrow mainline brand and our portfolio of licensed luxury fashion brands. \n This is an exciting opportunity for a designer who combines creative vision with technical expertise and has a passion for developing innovative luxury products. \n \n The Role \n You will be responsible for taking concepts from idea through to production, creating technically robust, commercially successful sunglasses and optical collections. You will work collaboratively across Design, Product Development and Production to ensure every product reflects Linda Farrow's commitment to innovation, quality and craftsmanship. \n \n Key Responsibilities \n\n • Design and develop luxury sunglasses and optical collections for Linda Farrow and licensed brands.\n, • Produce detailed technical drawings, CAD files, 3D models and manufacturing specifications.\n, • Develop seasonal mood boards, trend research, material stories and concept presentations.\n, • Create innovative solutions in materials, construction, functionality and product engineering.\n, • Research and introduce new manufacturing techniques, finishes and sustainable materials.\n, • Design premium packaging, eyewear cases, accessories and point-of-sale materials that support the overall brand experience.\n, • Work closely with the Head of Design, Creative Team, Product Development and international manufacturing partners throughout the development process.\n, • Review prototypes and samples, ensuring design intent, fit, quality and functionality are maintained through to production.\n\n \n About You \n\n • Degree in Product Design, Industrial Design, Accessories Design, Engineering or a related discipline.\n, • Proven experience in technical product design within luxury eyewear or another premium product category.\n, • We welcome candidates from adjacent industries—including luxury accessories, watches, jewellery, furniture, consumer electronics or industrial design—who can bring fresh thinking, innovative approaches and technical expertise to luxury eyewear.\n, • Strong understanding of product development, engineering, materials and manufacturing processes.\n, • Excellent knowledge of premium materials including acetate, titanium, stainless steel and advanced composites.\n, • Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop and InDesign).\n, • Strong 3D CAD modelling and visualisation skills using software such as Rhino, SolidWorks, KeyShot or equivalent.\n, • Ability to produce production-ready technical drawings and specifications.\n, • Excellent communication, organisation and presentation skills.\n, • Passion for innovation, craftsmanship and luxury product design.\n\n \n What We're Looking For \n We're looking for a curious, forward-thinking designer who enjoys challenging convention and exploring new ideas. You'll combine creative flair with technical precision, bringing fresh perspectives, material innovation and exceptional product development skills to one of the world's leading luxury eyewear brands. \n If you're passionate about creating beautifully engineered products that push the boundaries of luxury design, we'd love to hear from you. \n

\n About the Company \n \n \n Yibi Group is a premium OEM/ODM manufacturer and strategic partner for global luxury brands, specialising in luxury leather goods hardware and precision metal components. With advanced manufacturing capabilities in China, including precision machining, MIM and surface finishing technologies, Yibi supports luxury brands from product development and sampling to high-quality production. We are seeking an experienced industry expert to support our UK market expansion and strengthen partnerships with luxury leather goods brands. \n \n \n About the Role \n \n \n Based in London, this part-time/remote role is designed for a senior professional with deep expertise in luxury leather goods hardware development, sourcing and supplier management. You will act as a strategic advisor and business development partner, helping Yibi identify new opportunities, build relationships with luxury brands and provide professional insights into product development and manufacturing. \n \n \n Responsibilities \n \n \n\n • Identify and develop new business opportunities within the UK luxury leather goods market.\n, • Build relationships with luxury brands, designers, product teams and sourcing professionals.\n, • Support client communication on hardware development, sourcing and manufacturing feasibility.\n, • Provide industry insights on leather goods trends, product requirements and supply chain expectations.\n, • Participate in client meetings, presentations and business development activities.\n, • Bridge communication between European clients and Yibi’s China-based manufacturing teams.\n\n \n \n Qualifications \n \n \n\n • 10+ years of experience in luxury leather goods hardware, product development, sourcing or supplier management.\n, • Experience working with leading luxury brands is highly preferred.\n, • Strong knowledge of leather goods hardware development, metal materials, manufacturing processes and supply chains.\n, • Established network within the UK luxury fashion or leather goods industry.\n, • Strong business development, communication and negotiation skills.\n, • Fluent in English; French or Italian is a plus.\n, • Based in the UK (London preferred).\n\n \n \n Required Skills \n \n \n\n • Luxury Leather Goods Hardware Expertise\n, • Business Development & Client Relationship Management\n, • Product Development & Manufacturing Knowledge\n, • Luxury Supply Chain Understanding\n, • Cross-cultural Communication\n\n \n

Major Players is building a pool of copywriters across the luxury and premium lifestyle space for clients hiring in the coming months. \n \n We're looking for copywriters with a background in luxury, premium fashion or lifestyle brands, with experience across brand, campaign, product and CRM/email. \n \n Required Skills \n\n • Strong copywriting experience gained in luxury, premium fashion or lifestyle brands\n, • A portfolio showing range: campaign, product and email/CRM copy\n, • Strong command of tone of voice and brand storytelling\n, • Comfortable working at pace, including fast revisions\n\n \n Ideal Experience \n\n • Previous copywriting role at a luxury or premium lifestyle brand\n, • Comfortable in smaller teams and working with senior stakeholders\n, • Confident turning around revisions same day when needed\n\n \n TO APPLY: send your CV with your portfolio link clearly labelled. Applications without a portfolio won't be considered.

We are a fast-growing agency looking for a superstar Project Manager with proven e-commerce experience and an appetite to build best-in-class websites. \n \n Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity. \n \n We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit. \n \n Location \n The Tom&Co nerve centre is located at our brand new, trendy office near Tower Bridge. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop. We have openly embraced the flexibility of working from home and days in the office, with two compulsory office days. \n \n Summary of responsibilities \n As a project manager you will have full control of one of the “Pods” within the company. Each pod will consist of a multi-disciplinary, fully autonomous team, consisting of a designer, business analyst, FE & BE developers, QA testers, and a technical analyst, that will be geared towards looking after a subset of T&C’s clients. \n \n Below is a list of expected responsibilities: \n \n\n • Taking ownership and leading the pod in the delivery of all work \n, • Leading various agile ceremonies within the pod, eg. daily standup, refinement, kanban prioritisation and scheduling\n, • Keeping track of priorities and managing work accordingly\n, • Updating clients on scheduled work and any unexpected changes\n, • Joining the client for project weekly calls to provide updates, and maintaining excellent relationships\n, • Plans midterm resource vs holidays and escalates if risk of insufficient resource\n, • Ensures actions and decisions from retrospectives are carried forward\n, • Proactively analysing delivery statistics and looking for opportunities to optimise or increase delivery/efficiency\n, • Oversees Service Desk delivery and escalates urgent or slow-moving issues\n, • Project managing “retainer projects” within the pod\n, • Creating and maintaining project timelines and responding to and communicating changes\n, • Managing project budgets and identifying areas of risk\n, • Working with the Account Strategist to secure additional budget if required\n, • Ensuring any referrals to our partners are communicated to the AS team to introduce and ensure commission is received\n, • Weekly call with Head of Project Management to provide status update on pod delivery & project progress; proactive participation in improving the team efficiency and processes is expected\n, • Using Jira for managing all internal work\n, • Using ClickUp for client and project management, ensuring it’s utilised, maintained and remains organised\n\n \n Skills and experience \n\n • +3 years of project management experience\n, • Experience working with Magento2 preferable\n, • A clear communicator to internal teams and clients\n, • Effective client stakeholder management experience\n, • Good technical website understanding\n, • Understanding of PM methodologies, particularly Scrum\n, • Use of project management systems, particularly Jira\n, • Bright, ambitious, and looking to progress in a fast-paced, challenging work environment\n, • Well organised and a logical thinker\n, • Passionate about e-commerce and all things digital\n, • Excellent English communication skills\n, • Naturally well-organised, reliable, and enjoys working in a methodical way\n\n \n What's in it for you \n You will be part of an ambitious agency, experiencing rapid growth. This is a great opportunity where you can progress alongside the company, working closely with the directors, whilst being surrounded by people who are always willing to help each other. \n \n We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We work hard through the week but never shy away from a wind down on a Friday. \n \n You will be joining a welcoming, friendly team, with a good sense of humour. You will have 24 days holiday, bank holidays on top, and we even give you your birthday off to celebrate in style. To top it all off – you’ll work on a shiny new MacBook Air, which you can take home, naturally. \n \n We believe in paying people what they feel they deserve, so you tell us what that is and we will tell you if our pockets are deep enough. \n \n Oh and one last thing... \n \n We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM. \n \n We look forward to hearing from you. \n

LUXURY JEWELLERY & WATCHES \n CLIENT ADVISOR - HEATHROW AIRPORT, LONDON \n £30,000 – £33,000 + Commission \n \n 360 Talent London is partnering with an iconic luxury jewellery maison to build a strong team within their London Heathrow Location. Renowned for its heritage, craftsmanship, and timeless creations, the brand offers an exceptional and highly personalised client experience. \n We are seeking Client Advisors who are passionate about luxury jewellery, with a strong sales mindset and a natural ability to create meaningful, lasting relationships with clients. \n This is an exciting opportunity to join a prestigious environment where storytelling, emotion, and attention to detail are at the heart of every client interaction. \n \n What we are looking for: \n\n • Strong sales background with a proven ability to exceed targets\n, • Experience within luxury retail in Accessories or Jewellery & Watches\n, • Exceptional clienteling and relationship-building skills\n, • A refined, polished communication style and presentation\n, • A genuine passion for luxury craftsmanship and heritage\n, • No employment gap within the 5 years\n\n \n What’s on offer: \n\n • Salary £30,000 – £33,000\n, • Competitive commission structure:\n, • 1% - 4% commission\n, • Team and individual commission with excellent earning potential\n, • Excellent Company Training & Benefits\n\n \n This role is ideal for candidates who are target-driven and motivated to perform within a prestigious, high-performing boutique environment, with the opportunity to maximise their earnings. \n \n Applicants must speak fluent English and have the right to work in the UK. \n 360 Talent is a high-end retail recruitment firm connecting premium and luxury brands with top talent across global markets. Discover more opportunities via our website and follow us on LinkedIn, Instagram, and TikTok

Junior Sampling Coordinator \n London, UK (NW) \n \n About Jenny Packham: \n \n One of the UK’s most successful and independent luxury fashion brands with global recognition, Jenny Packham has become the design house of choice for the world's most discerning women. The eponymous label comprises ready-to-wear and bridal collections, with a 40-year track record of success. The brand is renowned for its glamorous aesthetic and is positioned in the world's leading stores. Jenny Packham is regularly showcased on Hollywood's red carpets and worn by the most iconic, talented and influential women of our generation. \n \n The role/Purpose \n \n We are seeking a Junior Sampling Coordinator to join our team. This is an administration role that will demand strong organisational skills. You will be working across the Design, Technical and Production teams, helping maintain the flow of information between all departments. \n \n What you will be doing: \n \n\n • To assist Sampling Coordinator with the smooth running of the Sampling process, from Design through to Production.\n, • Work closely with Sampling Coordinator and Production teams on the process of each Collection.\n, • Help maintain the Critical Path across all Collections from Design handover to Production handover.\n, • Maintain colour standards across all suppliers to make sure continuity is met.\n, • Liaise with factories based in the Far East, India and Europe daily.\n, • Liaise with factories, monitoring progress of each Collection on a weekly basis.\n, • Purchasing of Raw materials for In-house samples, special projects etc...\n, • Liaise with Sample Room Assistant on purchasing of any Sample Room stock required (toiling materials etc…).\n, • Maintenance of PLM system to keep the flow of information moving across from Sampling to Production department from PLM to ERP.\n, • Maintenance of Sampling Intranet system to keep the flow of information moving across all Departments.\n, • Help monitor invoicing of all Sampling spend, from fabrics & trims too samples.\n\n \n What we need from you: \n \n\n • A practical mindset, good at problem solving with a ‘can-do’ positive attitude.\n, • Good organisational skills are a must.\n, • Ability to work in a fast-paced environment under pressure.\n, • Methodical and well organised with a good eye for detail.\n, • Computer literate, with confidence in using MS Office suite (Word, Excel etc) and\n\n Adobe creative suite is a must, any PLM system experience is preferred but not a must. \n\n • Strong communication and people skills, good at building inter-departmental relationships.\n, • A collaborative and flexible approach to work alone but also as part of the wider team.\n\n \n This is what you get in return… \n \n\n • 23 days holiday plus bank holidays (inclusive of Christmas Shutdown)\n, • Early Friday finish during summer months\n, • Medicash – Healthcare cash plan including retail, travel and gym discounts\n, • Pension scheme – 3% employer and 5% employee contribution\n, • Work life balance with a 35-hour working week\n

Title: Senior Production Manager \n Location: Central London \n Type: Full-time, Permanent \n Salary: £60,000 - £80,000 DOE \n Job Ref: 40635 \n \n About \n Founded in London in 2006, my client creates bold, immersive experiences that transform spaces and captivate audiences. Their multidisciplinary team blends design, architecture, engineering, and technical innovation to deliver standout projects for global luxury brands, cultural organisations, retail destinations, and private clients. \n \n The Role \n They are looking for an experienced Senior Production Manager to lead the technical delivery of ambitious experiential, installation, and live projects. \n \n You’ll work closely with creative and project teams from concept through to installation, turning big ideas into practical, high-quality realities. This role is ideal for someone who thrives on problem-solving, managing complex builds, and leading teams and suppliers with confidence. \n \n What You’ll Do \n\n • Oversee multiple projects from planning to installation\n, • Manage timelines, budgets, suppliers, and production teams\n, • Ensure technical feasibility, quality control, and health & safety compliance\n, • Build strong relationships with clients, contractors, and fabricators\n, • Support and mentor junior team members\n\n \n What They Are Looking For \n\n • Strong experience in experiential, live, or installation production\n, • Confident managing large-scale budgets and complex builds\n, • Technical knowledge across scenic, AV, lighting, rigging, and infrastructure\n, • Skilled in AutoCAD, SketchUp, Vectorworks, or similar tools\n, • Excellent communication and leadership skills\n, • Calm under pressure, organised, and solutions-focused\n, • Curious about new materials, methods, and technologies\n\n \n What They Offer \n\n • 22 days holiday plus UK bank holidays\n, • Christmas & New Year office closure\n, • Pension scheme\n, • Cycle to Work scheme & season ticket loan\n, • Gym membership\n, • Cultural outings and team events\n, • Ongoing training and professional development\n\n \n If you enjoy working on varied projects and seeing your ideas come to life, this role offers the chance to make a real impact on high-profile events and experiences. \n \n Please get in touch with me, Summer Bolitho summer.bolitho@mustardjobs.co.uk if this position sounds of interest. I am a consultant at mustard with a specialist approach to creative recruitment. \n \n For more info on this role or to chat about other options call 07441 347 431. More roles can be found at www.mustardjobs.co.uk/jobs and other snippets at www.mustardjobs.co.uk don't forget we are a recruitment agency and not the end hirer.

About Woods Bagot – Architecture for Worlds Ahead \n We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity’s highest potential. With a global design culture devoted to creativity, resilience, and purpose – we ensure every project contributes to our client’s vision, inspiring future generations. \n \n Woods Bagot is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides "Total Place Design," a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. \n \n The Role \n Woods Bagot (part of the 7C Network) is seeking an experienced and visionary Lifestyle Interior Design Leader to drive excellence and innovation within our lifestyle (residential and hotels) sector. This is a unique opportunity to join a global design studio renowned for its people-focused culture, research-driven approach, and award-winning projects that shape the way people live, work, and connect. \n \n As the lifestyle interior design leader, you will be responsible for guiding the creative direction, strategy, and delivery of residential and hotel projects across the UK. You’ll lead multidisciplinary teams across all project phases - championing design quality, fostering collaboration, and cultivating strong client relationships. Your leadership will play a key role in shaping progressive, human-centered places that reflect our clients’ brand, culture, and future ambitions. \n \n Key Areas of Responsibility: \n Practice Leadership and Management: \n\n • Be responsible for the successful delivery of projects from inception to completion, including leading a design team from briefing, space planning, concept, detail design, documentation, tendering, site and close-out process.\n, • Collaborate with clients, consultants, and internal teams to deliver integrated, high-performance design solutions.\n, • Establish and foster relationships with existing and new clients, afford new project opportunities, and collaborate with the Business Development / Marketing / PR + Comms (BDMC) Team to prepare proposals to pursue new projects.\n, • Establish a culture of design excellence in interior projects.\n, • Foster a commitment to exceptional client service.\n, • Provide mentorship to others within the practice.\n, • Develop and review fee proposals, budgets, and financial projections.\n, • Utilise and encourage best uses of technology for design, presentation, and production.\n, • Manage design presentations, documentation, and quality control across all project phases.\n, • Manage the design solution by:\n\n -Ensuring the execution of necessary research to provide a thorough understanding of client needs, leading to responsive design solutions. \n -Communicating design intent to clients in a clear, compelling way. \n -Incorporating design requirements and goals to demonstrate creative and unique design solutions. \n -Overseeing the preparation and delivery of design presentations to the clients and coordinating with consultants to achieve design goals on schedule and within budget. \n -Ensuring that graphic representations and construction documents clearly and accurately convey design intent. \n \n Business development and Marketing: \n\n • Establish and maintain close relationships with clients to win business.\n, • Collaborate with other Woods Bagot offices to increase opportunities and revenue from Global Corporate clients.\n, • Work closely with the studio residential and hotel sector leader(s) to prepare fee proposals and write and/or edit appropriate sections of proposals.\n, • Mentor, coach, and motivate teams and individuals within the practice.\n, • Create opportunities for continuing education and professional development, including site visits, lectures, “Lunch and Learns,” etc.\n, • Encourage staff exploration for continued innovation and design excellence.\n, • Develop a clear and recognised profile in the UK market to maintain Woods Bagot’s market position as a leader in the interior design of hotel and residential projects.\n, • Plan and drive the growth of the lifestyle interiors portfolio in the studio alongside the studio lifestyle sector lead(s).\n\n \n Staff Development: \n\n • Mentor, coach, and motivate teams and individuals within the practice.\n, • Create opportunities for continuing education and professional development, including site visits, lectures, “Lunch and Learns,” etc.\n, • Encourage staff exploration for continued innovation and design excellence.\n\n \n About You \n As a successful candidate, you are a highly motivated, creative, and resourceful leader with a strong collaborative spirit. You are committed to delivering business value for clients by applying bespoke solutions grounded in Woods Bagot’s research, design expertise, and industry experience. \n You excel at conceptualizing and translating ideas into exceptional design outcomes, combining strong space planning abilities with a keen eye for detail and aesthetics. A natural collaborator and clear communicator, you bring a positive, professional presence to every interaction and presentation. \n \n Required Experience and Skills: \n\n • Degree in Interior Design, Architecture, or a closely related field (or the international equivalent).\n, • At least 5 years’ experience working in the Interior Design field.\n, • Demonstrated experience successfully leading and managing projects and a team.\n, • Demonstrated success in identifying and securing new business opportunities.\n\n \n Benefits we offer \n In addition to working for a world-class design Studio, you will enjoy benefits such as: \n\n • A balance between Studio and home working\n, • Access to global resources to enhance your learning and development\n, • Private healthcare and dental cover\n, • Annual discretionary bonus\n, • Company pension scheme\n\n \n How to Apply \n Please send your resume via this LinkedIn job post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. \n \n Mandatory Requirement: It is an essential requirement that applicants must have the legal right to work in the UK when applying for this position. \n \n Due to the high volume of applications, we kindly ask that you refrain from following up on your CV submission, as this may slow down the process. We truly appreciate your interest in joining Woods Bagot, and should your application progress, we will be in touch directly. Thank you for your understanding. \n \n All personal data collected by the Company will be kept confidential and only be used for recruitment purposes. \n \n 7C - Total Place Design Network \n 7C is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. At 7C, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.

The Role \n A client in the luxury fashion and retail industry is seeking a Customer Experience & Voice of the Customer Manager to join the team for a 12 month fixed-term contract. \n You will support the successful delivery and continuous improvement of a global Voice of the Customer (VoC) programme, helping to translate customer feedback into actionable insights across multiple brands, regions, and channels. Reporting to the Senior Manager, Global CX Strategy, you will manage day-to-day programme operations, supplier relationships, and stakeholder engagement to drive customer-centric improvements across the business. \n \n Responsibilities \n • Support the day-to-day management and optimisation of a global Voice of the Customer programme across multiple customer journeys and markets \n • Manage external VoC platform partners, ensuring deliverables, programme enhancements, and roadmap initiatives are delivered effectively \n • Analyse customer feedback, NPS, CSAT, verbatims, and dashboard data to identify key themes, trends, and opportunities for improvement \n • Collaborate with cross-functional stakeholders including Customer Experience, Insights, Data Science, Retail, Ecommerce, and Customer Service teams to drive actionable outcomes \n \n Requirements \n • Experience supporting or managing Voice of the Customer, Customer Experience, Customer Insights, Research, or Analytics programmes \n • Hands-on experience with Medallia or a similar VoC, CX, survey, analytics, or reporting platform \n • Strong stakeholder and supplier management skills, with experience working across multiple teams and priorities \n • Excellent analytical, organisational, and communication skills, with the ability to turn customer feedback into practical business recommendations \n \n Details \n • Start Date: ASAP \n • Duration: 12 month FTC \n • Salary: £45,000 - £55,000 DOE \n • Location: Central London \n • Hybrid: 2 days per week in office

V&C Associates are excited to be working on newly created position. \n Our client is one of the UK's most established FMCG businesses — a heritage brand that has held royal warrants for the past century, with a loyal customer base and a growing membership proposition at the heart of its strategy. \n This is a newly created role with real ownership. You'll shape and deliver the brand's content strategy — building a distinctive editorial programme that brings its heritage, expertise and network to life across every channel, and drives engagement, acquisition and retention. \n The Role \n\n • Own the content strategy and annual editorial calendar, from concept through to delivery\n, • Create compelling themes, narratives and storytelling that bring the brand's heritage and expertise to life across food and drink, dining, travel, culture and luxury lifestyle\n, • Develop differentiated content aligned to customer tiers, commercial objectives and a premium brand positioning\n, • Produce and commission content across formats — editorial, film, social, email and events storytelling\n, • Work hand in hand with the Membership and Events teams to amplify experiences before, during and after each moment\n, • Collaborate with external brands, cultural institutions, chefs, producers and creators on co-created content and partnerships\n, • Leverage the client's unique producer and supplier network to unlock exclusive stories, access and collaborations\n, • Partner with Marketing, Buying, Private Clients and Hospitality teams to align content with business priorities\n, • Set clear objectives, budgets and success measures; use engagement, audience and commercial data to evolve the programme\n, • Stay ahead of emerging trends across luxury, food and drink, travel, culture and membership businesses\n\n About You \n\n • Proven experience leading content, editorial or brand storytelling for a premium or luxury brand\n, • Creative and commercially minded — you develop distinctive content that delivers measurable value\n, • Strong project management skills, comfortable running multiple projects with exceptional attention to detail\n, • A skilled relationship builder with partners, creators, brands and stakeholders at every level\n, • Data-literate: you use audience insight and performance metrics to shape content decisions\n, • Excellent writer and communicator, with impeccable editorial judgement and taste\n, • Naturally curious, with a genuine passion for luxury, food and drink, travel, culture and craftsmanship\n, • Entrepreneurial and self-directed — you thrive with autonomy in a newly created role\n, • Flexible on hours, including evening and occasional weekend events\n\n The Benefits \n An incredible package, including: \n\n • Private medical cover\n, • Generous holiday allowance, with extra days\n, • Life insurance\n, • Bonus structure\n, • And much more\n\n

Materials Planner \n Permanent | Rainham | Supply Chain | 40 Hours Per Week \n \n Keep materials moving. Support production. Help us deliver for our customers. \n \n We currently have an exciting opportunity to join Fortune Brands Innovations as a Materials Planner within our Supply Chain team based at our Rainham site. \n This is a key role within the business, responsible for planning and procuring goods, materials, components and services to support continuity of supply. You’ll work closely with suppliers and internal teams to ensure materials are available in line with cost, quality, stock and delivery requirements, while supporting production, customer order fulfilment and continuous improvement activity. \n \n What You Will Be Responsible For \n\n • Planning and procuring materials and services to ensure continuity of supply, while achieving agreed cost, quality and delivery objectives.\n, • Managing inventory and material planning activity to maintain effective stock levels through ERP planning parameters, including lead times, safety stock, reorder points, minimum order quantities and supplier schedules.\n, • Raising, managing and monitoring purchase orders and supplier schedules to ensure material requirements are executed accurately and on time.\n, • Monitoring supplier performance and maintaining strong supplier relationships, working collaboratively to resolve delivery, quality, pricing and invoice-related issues.\n, • Acting as a key link between suppliers and internal stakeholders, providing timely updates on material availability, supply risks, shortages, delays and recovery plans.\n, • Identifying, assessing and escalating supply chain risks and opportunities, taking action to minimise disruption and improve service levels.\n, • Preparing, analysing and communicating material planning, inventory and supplier performance data to provide meaningful insight and recommendations.\n, • Collaborating closely with Sourcing, Operations, Production and Finance teams to support business objectives, sourcing initiatives and continuous improvement projects.\n, • Driving inventory optimisation and process improvements to reduce costs, improve supplier performance, reduce lead times and enhance planning efficiency.\n, • Ensuring compliance with company procedures, internal controls and Health, Safety, Environmental and Quality requirements.\n\n \n For This Role We Would Need You To Demonstrate: \n\n • Experience in material planning, purchasing, procurement or supply chain.\n, • Experience within a manufacturing or engineering environment.\n, • Strong analytical, problem-solving and Excel skills.\n, • Good communication, negotiation and stakeholder management skills.\n, • The ability to manage priorities, meet deadlines and work effectively under pressure.\n, • Strong commercial awareness and an understanding of how supply chain activity impacts operations and customer fulfilment.\n, • Experience working with suppliers and business systems or ERP platforms.\n, • A collaborative, proactive and adaptable approach, with high levels of integrity and attention to detail.\n\n It would also be beneficial if you have: \n\n • A CIPS qualification, or are currently studying towards one.\n, • Experience of inventory optimisation, cost reduction or continuous improvement initiatives.\n, • Experience contributing to supplier performance management and business improvement projects.\n\n \n What Your Colleagues Say About You: \n\n • You’re highly organised and able to keep things moving, even when priorities change.\n, • You build strong relationships with suppliers and internal teams.\n, • You use data and insight to make clear, practical decisions.\n, • You stay calm under pressure and take ownership of supply challenges.\n, • You are proactive, commercially aware and always looking for ways to improve.\n, • You communicate clearly and help others understand risks, actions and next steps.\n\n \n How You Work Matters – Our Blueprint Behaviours \n Think Big, Learn Fast \n\n • You stay curious and look for better ways to plan, manage and improve material availability.\n, • You use data, insight and supplier feedback to support continuous improvement.\n, • You build your own capability and are open to learning from others.\n\n Work It Together \n\n • You collaborate with Supply Chain, Sourcing, Operations, Production and Finance to support shared business goals.\n, • You build trusted relationships with suppliers and internal stakeholders.\n, • You communicate clearly so that risks, shortages and recovery plans are understood.\n\n Make The Hard Call \n\n • You assess supply chain risks and take timely action to minimise disruption.\n, • You balance cost, quality, stock and delivery requirements when making decisions.\n, • You escalate issues appropriately and help the business make informed choices.\n\n \n Why Work With Us? \n At Fortune Brands Innovations, our people are at the heart of everything we build. Our benefits are designed to support your wellbeing, work-life balance and career growth, because when our people thrive, so do our brands. \n Health, Wellbeing & Financial Security \n\n • Health & Wellbeing Programme, including a Health Cash Plan to help with everyday healthcare costs.\n, • Life Assurance & Pension Plan to support you and your loved ones.\n, • Annual Incentive Plan bonus structure, so you share in our success.\n, • Employee Assistance Programme, offering confidential support when you need it.\n, • Eye Care Support for frequent screen users.\n\n Work-Life Balance \n\n • 33 days holiday, inclusive of Bank Holidays, including summer and Christmas shutdowns.\n, • Flexible Working Model, giving you more control over how and when you work.\n\n Career Development & Recognition \n\n • Career Development: Build your future here, with opportunities to grow your supply chain, planning and commercial capability.\n, • Employee Recognition Programme, celebrating the people who make a difference.\n, • Refer a Friend Programme, rewarding you for helping us grow our team.\n\n Lifestyle & Everyday Perks \n\n • High Street Reward Scheme, with a wide range of discounts and savings.\n, • Cycle2Work scheme, restrictions apply.\n, • Free parking on site.\n\n \n Our Hiring Process: \n\n • You’ll be contacted by our resourcing team for an initial conversation.\n, • You’ll be invited to our site for an engaging 1 or 2-stage interview process.\n, • We’ll give you full clarity on what to expect, so you can truly shine.\n, • If successful, we’ll confirm your start date and welcome you to your Fortune Brands journey.\n, • If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.\n\n \n Note for Recruitment Agencies \n We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List. Speculative CVs from agencies not on our Preferred Supplier List will not be considered, and no introduction fee will apply. \n \n About Us: \n Fortune Brands Innovations is a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. \n Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we employ over 650 people dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton, generating exciting new opportunities across the business as we continue to grow.

This just in - An incredibly exciting opportunity to be part of the Lisa Eldridge team in Liberty! \n \n \n Join a fast paced, and fast-growing, founder-led beauty brand which places value in stellar customer service, high product performance and integrity, artistic pleasure and of course, Lisa's un-dupable colours. \n \n Lisa has a sincere and deep interest in her customer’s desires and needs. Our philosophy is centred around providing the tools and education to help our community feel their ultimate best in every moment and during every occasion of life. If you aspire to be part of this and are passionate about our values of elevating everyday artistry, we are waiting to welcome you! \n \n If you are ambitious and have a passion for make-up, looking for a progressive career within the retail beauty industry, then this is the perfect role for you. \n \n Key Requirements and Responsibilities \n \n\n • Deliver amazing customer service; understand customer needs and ensure a high level of satisfaction.\n, • Deliver thoughtful and bespoke artistry services to our customers.\n, • Attend all brand product and artistry training.\n, • Drive and deliver on sales targets.\n, • Act as an outstanding brand ambassador.\n, • Ensure all customers leave knowing about the Lisa Eldridge story, values and products.\n, • Follow the brand’s grooming standards.\n, • Ensure you are a supportive team player.\n\n \n You will thrive in this role if you are: \n \n\n • Warm, professional, and approachable with a can-do attitude.\n, • Motivated, have high energy and are passionate about colour and product artistry.\n, • You are committed to creating a haven for anyone with a desire to experiment with beauty in an approachable and inclusive space.\n, • A responsible, passionate brand ambassador.\n, • Excited to work in a fast paced, fast-growing brand with a close-knit team.\n, • Confident in speaking to customers and understanding their needs.\n, • A lover of all things beauty!\n\n \n Skills required for this role: \n \n\n • Previous retail experience\n, • Makeup artistry qualification is a bonus\n, • Proof of right to live and work in the UK\n, • Flexible with your working hours and days per week\n\n \n Benefits \n \n\n • Commission scheme\n, • Exclusive staff discounts and gratis products\n, • Training & development\n\n \n About Lisa… \n \n Lisa Eldridge is one of the world’s most celebrated make-up artists. Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty. An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance. \n \n In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand. Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the Seamless Skin Foundation: ’As close to a perfect foundation as you’re ever going to get’. A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty. \n

General Manager – Luxury Health Club \n West London \n £55,000 + Performance Bonus + Excellent Benefits \n \n Are you an inspiring leader with a passion for premium health and fitness? Do you thrive in a fast-paced, people-focused environment where exceptional member experience is at the heart of everything you do? \n Love Recruitment is delighted to be partnering with our client, a prestigious luxury health club located in the heart of West London, to recruit an exceptional General Manager. \n This independent boutique club offers its members an outstanding fitness and wellness experience, combining industry-leading personal trainers and fitness professionals with state-of-the-art gym, swimming pool and spa facilities, all within a welcoming and sophisticated environment. \n Reporting directly to the Managing Director, you'll lead the club's management team and take full ownership of the club's commercial and operational performance. You'll be responsible for driving strategy across Fitness, Group Exercise and Member Experience, whilst overseeing Sales and Marketing to ensure continued growth, member satisfaction and team success. \n The Opportunity \n As General Manager, you'll inspire your team to deliver exceptional standards across every area of the business. You'll combine commercial acumen with outstanding leadership, ensuring the club continues to exceed expectations for both members and employees. \n Key Responsibilities \n\n • Lead, coach and inspire the club's management team, including the Sales & Membership Manager, Fitness Manager, Group Exercise Manager and Operations Manager.\n, • Develop and execute strategies that improve commercial and operational KPIs.\n, • Deliver an exceptional member journey and consistently outstanding customer experience.\n, • Analyse business performance, manage budgets and make data-driven decisions.\n, • Drive revenue growth while achieving sales, retention and operational targets.\n, • Support and develop the Fitness team to deliver an industry-leading training environment.\n, • Conduct performance reviews and support the ongoing development of department heads.\n, • Oversee the day-to-day operation of the club, ensuring departments work collaboratively.\n, • Maintain exceptional standards throughout the club at all times.\n, • Ensure Health & Safety policies and procedures are fully implemented and adhered to.\n, • Build and maintain strong relationships with on-site partners and key stakeholders.\n\n About You \n We're looking for an experienced leader who combines commercial awareness with a genuine passion for people and service. \n You'll ideally have: \n\n • Previous General Manager or senior multi-department management experience within the health, fitness, hospitality or leisure sector - ideally in a high end environment.\n, • A natural ability to inspire, motivate and develop high-performing teams.\n, • Excellent communication and relationship-building skills.\n, • Strong analytical and problem-solving abilities with experience managing KPIs and budgets.\n, • Proven commercial awareness with experience driving business performance and revenue growth.\n, • A proactive mindset with the ability to embrace change and continuously improve systems and processes.\n, • Outstanding customer service standards and a passion for delivering exceptional member experiences.\n, • Confidence communicating with stakeholders at every level of the business.\n\n If you're an ambitious leader looking to take ownership of a premium health club and make a genuine impact on both the business and its members, we'd love to hear from you. \n \n Apply now or contact the team at Love Recruitment for a confidential discussion. \n Love Recruitment are a specialist fitness and leisure recruitment agency, supporting some of the UK's leading health, fitness and wellbeing brands. We recruit across management, sales, operations and executive appointments throughout the UK and internationally.

Head Studio Chef – Luxury British Food & Hospitality Brand \n \n Salary: £50,000 - £60,000 + Excellent Benefits (45 hour week) \n Location: London \n \n Smyth & Co are delighted to be partnering with one of the UK's most iconic luxury food and hospitality brands to recruit an exceptional Head Studio Chef. \n \n This is a rare opportunity for a highly creative and organised culinary professional to lead a prestigious Culinary Studio at the heart of a globally recognised luxury brand. Blending culinary excellence with innovation, the Head Studio Chef will oversee the creation of beautifully presented food for photography, videography, marketing campaigns, product launches, VIP events and brand collaborations, while supporting the continued development of the brand's exceptional food offering. \n \n The Role \n \n\n • Lead the day-to-day operation of the Culinary Studio, ensuring the highest standards of food quality, creativity and presentation.\n, • Prepare and present exceptional dishes for photography, videography, advertising campaigns, social media content and editorial features.\n, • Drive recipe development, product innovation and seasonal culinary concepts across the brand's food and beverage offering.\n, • Collaborate closely with Culinary, Marketing, Buying and Creative teams to deliver engaging campaigns, launches and commercial projects.\n, • Produce food for press events, VIP experiences, media activations and internal showcases.\n, • Develop, document and refine recipes, ensuring consistency and accuracy across all studio projects.\n, • Manage studio planning, ingredient sourcing, ordering, stock control and food cost management.\n, • Ensure the studio operates efficiently, maintaining impeccable food safety, hygiene and health & safety standards.\n, • Research emerging food trends, ingredients and techniques to continually inspire innovation and creativity.\n, • Lead, mentor and develop the Studio team, fostering a collaborative, organised and high-performing working environment.\n\n \n About You \n \n\n • Proven experience as a Head Chef, Head Studio Chef, Development Chef or Senior Sous Chef within a luxury hospitality, premium retail or fine dining environment.\n, • Exceptional culinary ability with an outstanding eye for presentation, detail and food aesthetics.\n, • Experience in recipe development, product innovation, food styling or culinary content creation is highly desirable.\n, • Strong understanding of premium ingredients, seasonal produce and contemporary culinary trends.\n, • Excellent organisational skills with the ability to manage multiple projects and work to changing deadlines.\n, • A collaborative leader with outstanding communication skills and experience working across multiple departments.\n, • Passionate about innovation, creativity and delivering culinary excellence beyond the traditional restaurant environment.\n\n \n Package \n \n\n • £50,000 - £60,000 salary\n, • Comprehensive company benefits\n, • Opportunity to join one of the UK's most prestigious luxury food and hospitality brands\n, • Creative, collaborative and innovative working environment\n, • Excellent opportunities for professional development and career progression\n, • Permanent, full-time position\n\n \n If you're a creative culinary professional looking to lead a unique studio environment where innovation, craftsmanship and exceptional presentation are at the forefront of everything you do, we'd love to hear from you. \n \n Smyth & Co – Extraordinary Opportunities for Extraordinary Talent

Regional Head – Intellectual Property & Brand ProtectionApplylocations: Croydontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 21, 2026 (10 days left to apply)job requisition id: JOBREQ00114900The CHANEL Brand is one of the most important assets of our House. Protecting our Intellectual Property is fundamental to preserving the brand’s equity, exclusivity, desirability and long-term competitive advantage. In the context of technological innovation, complex new digital platforms, AI and macro-economic changes which continue to transform business models, effective IP protection requires a combination of strategic vision, legal expertise, transformational leadership and critical innovative skills.Chanel is deeply committed to protecting its intellectual property and combating counterfeits and infringements. The fight against counterfeiting goes beyond the mere protection of our brand image: it is also a matter of protecting consumers from products that may be a health hazard and who, in most cases, are deceived about their quality and authenticity.## Your role @ CHANELThe UK Regional Head of Intellectual Property is responsible for developing and implementing the company’s Global intellectual property strategy within their region (including UK, Canada, Australia, South Africa), including the protection, enforcement, and commercialisation of its IP assets. This encompasses balancing strategic planning with practical execution, budget management, advocacy and representation, business support, team management and leadership, and overseeing the implementation of AI and other new technology and innovation. The role also carries primary responsibility for liaison with and escalation to the UK Region General Counsel on UK Region IP and Brand Protection activity.This role requires a strategic and forward-looking leader managing strong and decisive brand protection, and anti-counterfeiting activities. The successful candidate will bring a business-critical perspective to IP, ensuring that intellectual property protection supports and enables the House’s long-term growth, brand equity, and competitive advantage.This role will require a leader who can balance the demands of strengthening, maintaining and enforcing a world-class IP portfolio while ensuring effective resource allocation and sound budget management. The successful candidate will leverage technology, data and innovative AI tools to enhance the effectiveness and impact of the IP function, enabling the team to focus on higher-value activities and future challenges.This role will also require maximising and protecting the House’s brand equity, identifying opportunities to streamline processes, improve ways of working and drive AI innovation across the function. It will also contribute to elevating and developing the capabilities of the regional and global IP community, fostering a collaborative, high-performing and forward-looking team equipped to meet the evolving needs of the business.The successful candidate will be a strong, transformational and inspiring leader, with high emotional intelligence, excellent communication and stakeholder management skills, comfortable with driving change, engaging and influencing senior business leaders, translating complex IP matters into clear, actionable insights, and providing regular updates and strategic recommendation to UK leadership. This will include expertise in the rapidly evolving intersection of AI and IP, with the ability to assess emerging legal, regulatory and litigation risks and providing strategic advice on the protection, enforcement and exploitation of IP rights in an AI-driven environment.The Regional Head of IP will be a solicitor, barrister, trade mark attorney or equivalent and have 10+ years of experience and will work closely across divisions and functions and with the Global and other IP regional teams. As a member of the IP Steerco, the role holder will regularly input into Global IP strategies to align with the legal team’s wider collective priorities in establishing decisive brand leadership.They will work as one team with the other members of the IP Steerco, keeping the Steerco abreast of all progress, adaptations, challenges and successes in the region to ensure the region’s IP portfolio is consistent with and supports the Global and regional business objectives.## What impact can you create at CHANEL### IP Strategy and Management Develop, implement and deliver a comprehensive IP strategy aligned with the company’s business goals. Manage and oversee the company’s regional IP portfolio, including trade marks, copyrights, trade secrets, trade dress and domain names. Identify and protect new intellectual property opportunities, including non-traditional forms of protection. Coordinate regional and global IP protection strategies in partnership with global IP leadership. Drive policy, process, initiatives and efficiencies that support best practice. Manage IP and anti-counterfeiting budgets with full accountability.### Legal Compliance and Enforcement Ensure compliance with all relevant IP laws and regulations. Oversee and act as the point of escalation for any contentious IP matters including: + Cease-and-desist actions + Trade mark oppositions and cancellations + Online and offline enforcement + Investigations Take direct responsibility for high-profile and strategic IP disputes and litigation, leading enforcement efforts from initial assessment through to resolution. Anticipate disputes, execute risk mitigation, and manage effective strategic litigation where necessary. Drive the IP related advocacy efforts in collaboration with the Public Affairs team.### Brand Protection Build, manage and expand portfolios that provide value and protect innovation. Develop innovative solutions to mitigate brand protection risks. Coordinate with global anti-counterfeiting, anti-diversion and enforcement teams. Create and execute regional enforcement priorities. Engage with industry groups, regulators, law enforcement, customs authorities and external organisations on strategic IP issues.### Team Leadership and Development Lead, mentor, and develop a team of trade mark attorneys and paralegals. Foster a culture of AI adoption, innovation and continuous improvement within the IP team. Contribute to and maintain positive working relationships, fostering a cohesive, committed team environment which drives effective partnerships across all divisions and functions.### Education and Advocacy Report on IP activity and strategy to the UK General Counsel, UK Region Leadership and Global IP team. Educate internal stakeholders on IP matters and the importance of IP protection. Advance the company’s IP interests by partnering with our Public Affairs team to influence policy developments, coordinate consultation responses and represent the business in industry groups and external forums.## Current Strategic Focus AreasThe Global IP Priorities are currently focused on: Anti-counterfeiting enforcement Online and offline infringement actions Anti-diversion and grey-market controls Expansion of non-conventional trade mark, copyright, patent and trade dress protection Use of new technologies and enforcement tools Cross-border and platform-based enforcement strategies## ## You are energised by: Leading a high-performing team, driving continuous improvement and change through process optimisation, innovation and tech as well as the effective development and adoption of AI. Thinking out of the box, proposing innovative and creative solutions. Taking a proactive and self-motivated approach with a strong sense of integrity. Detail-orientation and highly organised. The ability to manage multiple priorities in a fast-paced environment. Using your strong interpersonal skills with the ability to counsel and influence on IP risks and other IP matters across all levels of the organisation. Working collaboratively across regions and with cross-functional teams. Contributing to the on-going and company-wide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working and we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: + Restoring Nature and Climate + Investing in Circularity + Advancing dignity and prosperity + Promoting the autonomy of women## What you will bring to the team Minimum of 10 years of experience in intellectual property law, with significant in-house experience. Additional commercial law experience is strongly preferred. An English qualified solicitor, barrister or trade mark attorney or equivalent in the UK with a specialisation in IP law. Experienced user of IP portfolio management tech and a strong and experienced advocate of AI adoption. Proven track record in developing and executing IP strategies. Experience in managing global IP portfolios and leading IP litigation. Strong analytical and strategic thinking skills. Excellent leadership towards internal and external stakeholders and team management abilities. Strong business acumen and understanding of the commercial aspects of IP. Exceptional communication and negotiation skills. Able to advise on emerging IP issues to ensure innovative and cutting-edge approaches.## What you can gain from this experience The opportunity to play a pivotal role in protecting and strengthening one of the world’s most distinctive luxury brands, contributing to CHANEL’s long-term brand equity and reputation. A highly collaborative, international environment, working closely with regional and global legal, IP, brand protection and business teams. Meaningful leadership responsibility, with the opportunity to shape regional IP strategy, develop a high-performing team and influence global priorities. A culture that supports personal growth, learning and career development, encouraging you to be at your best and to create impact through your expertise. An inclusive working environment that values different perspectives, experiences and strengths, and recognises the uniqueness each person brings to CHANEL. The UK Region plays a pivotal role in delivering CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and the planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.Benefits at CHANELOur employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: private medical insurance covering pre-existing medical conditions and ability to add family members, online GP App with 24/7 appointments available within 24 hours and cycle scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: pension, life assurance and retail discounts across multiple retailers including supermarkets, gyms, days out and 100’s more Mental Wellbeing: Employee Assistance Programmes and other support lines Platforms: multiple platforms to support across Wellbeing Lifestyle: Arts & Culture ticket discounts across major London attractions, CHANEL product discounts and employee only sales Employee Recognition: Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones An allowance of 3 wellbeing days per annum in addition to your holiday allowance*Benefits are eligibility dependent and subject to change at any time*At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. #J-18808-Ljbffr

Please note this is a contract role and you must be registered as an independent contractor \n \n Freelance Social Media Content Creator \n \n Role: Social Media Content Creator & Videographer \n Term: 3–6 Month Contract (1–2 days per week) \n Location: On-site - London \n Start Date: Immediate (Ahead of late-October launch) \n \n About Us \n \n We are a founder-led wellness podcast expanding into the premium health space with the launch of a high-end, luxury cellular longevity supplement this October. With major press coverage, international PR, and strategic product placements lined up for November, our brand is positioned for a high-impact debut. \n \n The Role \n \n We are looking for a visionary Social Media Content Creator to craft our brand’s visual narrative. Working directly on-site with our founder 1–2 times a week, you will be responsible for shooting and editing impeccable Reels and static posts. Our social feed needs to be flawless, acting as the visual anchor for our launch and ongoing brand story arc. \n \n Key Responsibilities \n \n\n • On-Site Production: Join the founder on-site 1–2 days a week to film and photograph premium, social-first content.\n, • Post-Production: Edit dynamic Reels and curate stunning static imagery that elevates the brand.\n, • Visual Storytelling: Design and maintain an aspirational, cohesive social feed that matches our "high-lux" positioning and aligns seamlessly with our upcoming international PR campaign.\n\n \n The Ideal Candidate \n\n • Proven experience shooting and editing content for luxury, wellness, or high-end lifestyle brands.\n, • An exceptional eye for premium aesthetics, sophisticated lighting, and engaging pacing.\n, • Reliable, highly creative, and comfortable working collaboratively with a founder to bring their vision to life.\n\n \n How to Apply \n Please send your portfolio (focusing on luxury/wellness Reels and social feeds) and a brief introduction to [Insert Email/Contact Info].

Project Manager – Product Development Integration & Launch \n \n Rainham ¦ Global Product Development ¦ Manufacturing & Engineering ¦ Permanent ¦ Full Time \n \n Bring products to life. Bridge design and manufacturing. \n \n We’re looking for an experienced and driven Project Manager to join our Global Product Development team, leading the successful integration and launch of new products within our Rainham manufacturing facility. \n \n This is a critical hands-on role, you will be acting as the bridge between Industrial Design and Manufacturing, ensuring new products move seamlessly from concept through to full-scale production. You’ll lead end-to-end project delivery, coordinating cross-functional teams, managing timelines, and ensuring products are launched on time, within budget, and to the highest quality standards. \n If you enjoy working at the intersection of engineering, manufacturing, and project delivery — and thrive in a fast-paced, hands-on environment — this role offers real impact and visibility. \n \n What You Will Be Responsible For \n You’ll lead the coordination and delivery of new product introduction (NPI), ensuring alignment across design, engineering, and manufacturing. \n \n Project Delivery & New Product Introduction \n\n • Leading and managing multiple new product projects across the full lifecycle\n, • Planning, directing, and coordinating activities to ensure projects are delivered on time and within budget\n, • Providing project management and manufacturing input throughout all stages of product development\n\n Cross-Functional Collaboration & Integration \n\n • Acting as the key liaison between Manufacturing and Product Development teams\n, • Leading cross-functional activities including Quality, Manufacturing Engineering, Tooling, and Operations\n, • Supporting plant operations to ensure successful product integration and launch\n\n Manufacturing, Engineering & Cost Analysis \n\n • Applying manufacturing and statistical methods to assess requirements, capability, and cost\n, • Analysing production times, staffing requirements, and manufacturing capabilities to support decision-making\n, • Working with suppliers and vendors to define product specifications and ensure quality standards are met\n\n Continuous Improvement & Engineering Excellence \n\n • Leading DFM, DFA, and related engineering activities with plant personnel\n, • Identifying opportunities to improve product design, reduce waste, and optimise workflows\n, • Driving quality improvements and cost reduction initiatives across existing products\n\n \n For This Role We Would Need You To Demonstrate \n You’ll be technically strong, commercially aware, and confident managing complex, cross-functional projects in a manufacturing environment. \n \n You’ll bring: \n\n • A degree in Engineering or Business (Mechanical Engineering preferred)\n, • Experience within an engineering or manufacturing environment with strong production exposure\n, • Knowledge of manufacturing processes such as assembly, casting, injection moulding, machining, or finishing\n, • Experience in product development, programme, or project management within a cross-functional setting\n, • Working knowledge of BOMs, engineering drawings, and production routings\n, • Familiarity with engineering methodologies such as DFM, DFA, DOE, and PFMEA\n, • Strong communication skills with the ability to engage stakeholders at all levels\n, • Experience using tools such as Microsoft Office and ERP systems (EFACS advantageous)\n, • A proactive, problem-solving mindset with the ability to manage multiple priorities\n, • Understanding of lean manufacturing and change management principles (advantageous)\n, • Flexibility to travel occasionally to support project needs across locations\n\n \n What Your Colleagues Say About You \n\n • Technically credible and manufacturing-focused\n, • Strong project leader with a structured approach\n, • Confident working across functions and influencing stakeholders\n, • Proactive, solutions-oriented, and resilient under pressure\n, • Collaborative and committed to delivering results\n\n \n Core Competencies \n\n • Cultivates Innovation – Curious, practical, and focused on continuous improvement\n, • Active Learner – Builds engineering and manufacturing capability\n, • Collaborates – Works effectively across design, engineering, and operations\n, • Plans and Aligns – Drives delivery through structured planning and execution\n\n \n Our Purpose, Values & Behaviours \n We empower people to Make a Difference: \n We: \n\n • Think Big, Learn Fast\n, • Work It Together\n, • Make The Hard Call\n\n \n \n Why Join Us? \n You’ll play a key role in bringing new products to life, working at the core of product development and manufacturing integration. This role offers strong visibility, cross-functional exposure, and the opportunity to shape how products are successfully launched within a global organisation. \n \n Our Hiring Process \n\n • Initial discussion with our Resourcing Team\n, • Interview process (1–2 stages depending on role)\n, • Successful candidates notified and start dates confirmed\n\n If you haven’t heard from us within 4 weeks, please consider your application unsuccessful. \n \n Note for Recruitment Agencies \n We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. \n \n Who we are \n Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. \n In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. \n Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. \n With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 650 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton, generating exciting new opportunities across the business as we continue to grow. \n

Design Lead \n At Sorores, we create brands, destinations and experiences for some of the world's most ambitious luxury real estate and hospitality projects. \n \n We're looking for an exceptional Design Lead to join our growing creative team, someone who is equally passionate about big ideas and flawless execution. This is a leadership role for a highly conceptual designer who can translate strategy into compelling visual experiences, inspire others to produce their best work, and own the creative direction of projects from concept through to delivery. \n \n This isn't a project management role. It's a creative leadership role. \n \n You'll work alongside our Head of Marketing & Creative to define the visual vision for brands, campaigns and experiences, while leading a talented team of designers to bring that vision to life across every touchpoint. \n \n About the Role \n As Design Lead, you'll be the creative owner of your projects. \n \n You'll establish the creative direction, develop distinctive visual concepts, and ensure every piece of work reflects the highest creative standards. From luxury hospitality brands and residential developments to marketing campaigns, digital experiences and printed collateral, you'll oversee the creative process from the first idea to final production. \n \n You'll remain hands-on where it matters most, developing concepts, refining key deliverables and art directing creative output while mentoring the wider design team and raising the quality of work across the studio. \n \n This role is ideal for someone who enjoys leading creatively without stepping away from design. \n \n What You'll Do: \n Creative Leadership \n\n • Define the creative vision and visual direction for multiple projects.\n, • Translate brand strategy into distinctive creative concepts and visual systems.\n, • Develop creative territories, moodboards and visual narratives.\n, • Ensure consistency and excellence across every project touchpoint.\n, • Champion outstanding creative thinking throughout the studio.\n\n \n Art Direction \n\n • Lead the creative direction of photography, film, CGI and digital content.\n, • Guide visual storytelling, styling, composition and image selection.\n, • Collaborate closely with strategists and copywriters to create integrated brand experiences.\n, • Review and elevate creative work to ensure it meets the highest standards.\n, • Understanding of brand\n, • Extensive experience working with brands, not just designing assets, but developing and applying visual identity systems. You understand how brands are built, how design decisions reinforce positioning, and how to maintain consistency across every touchpoint while allowing brands to evolve.\n\n \n Design & Production \n\n • Stay actively involved in concept development and key design stages.\n, • Oversee creative production across print, digital, websites, presentations, campaigns, sales collateral and environmental graphics.\n, • Work with external partners including photographers, filmmakers, developers, printers and specialist suppliers.\n, • Ensure creative quality is maintained throughout production without compromising commercial objectives.\n, • Motion principles\n\n \n Team Leadership \n\n • Lead, mentor and inspire a multidisciplinary design team.\n, • Provide clear creative direction, feedback and coaching.\n, • Support resource planning alongside project managers.\n, • Foster a collaborative, ambitious and creatively curious studio culture.\n, • Help shape and elevate the agency's overall creative output.\n\n \n Client Leadership \n\n • Present creative concepts and rationale with confidence.\n, • Lead creative workshops and design presentations.\n, • Build trusted relationships with clients through strategic thinking and creative expertise.\n, • Represent the Sorores creative standard at every stage of a project.\n\n \n Skills & Knowledge: \n Creative Leadership \n\n • Exceptional conceptual thinking.\n, • Ability to develop original creative ideas from strategic briefs.\n, • Strong visual storytelling and narrative development.\n, • Excellent creative judgement and decision-making.\n, • Ability to define and communicate a compelling creative vision.\n\n \n Art Direction \n\n • Photography direction.\n, • Film and video direction.\n, • Styling and composition.\n, • Typography systems.\n, • Colour theory and palette development.\n, • Layout systems and visual hierarchy.\n, • Image selection and visual curation.\n\n \n Technical Expertise \n\n • Expert-level proficiency in Adobe Creative Suite and Figma.\n, • Advanced understanding of print production and fabrication.\n, • Strong knowledge of website design and digital user experience principles.\n, • Experience managing multi-disciplinary creative production.\n\n \n Leadership Skills \n\n • Creative mentoring and coaching.\n, • Team leadership.\n, • Resource awareness.\n, • Decision-making.\n, • Problem solving.\n, • Constructive feedback.\n, • Cross-functional collaboration.\n\n \n Professional Skills \n\n • Outstanding communication and presentation skills.\n, • Strong commercial awareness.\n, • Excellent organisation and project management.\n, • Supplier and stakeholder management.\n, • Ability to balance creativity with budgets, timelines and commercial objectives.\n\n \n What We're Looking For \n\n • A minimum of 9 years' professional experience in branding and design for luxury hospitality and/or real estate. Preferably in a creative agency environment.\n, • A portfolio demonstrating exceptional brand identity, campaign and editorial work.\n, • Outstanding conceptual thinking and the ability to develop original creative ideas from strategic briefs.\n, • Strong art direction experience across photography, film and digital content.\n, • Strong understanding of print production, digital design and multi-channel creative delivery.\n, • Experience leading designers, mentoring teams and providing creative direction.\n, • Excellent presentation and communication skills.\n, • Commercial awareness and confidence balancing creative ambition with project objectives.\n, • A genuine passion for craft, storytelling and creating world-class work.\n\n \n Please send your CV and a portfolio to careers@sorores.co.uk

Corporate Solicitor \n Restructuring and Tax \n 2-5 PQE \n Remote \n \n An excellent opportunity has arisen with a boutique law firm who specialise in structuring companies to ensure their global entities are tax efficient and meet all the regulatory requirements in each jurisdiction. \n \n The Firm \n The firm is led by an entrepreneurial lawyer who has exceptional client relationships and really cares about the wellbeing of her team. \n \n The firm have been quickly growing, not least due to a very well known company (not a client of theirs!) receiving a 2 Billion Dollar fine for not having the correct infrastructure, and work with an excellent client base of international household names across luxury brands, technology, food & drink, finance and leisure. \n \n The Role \n There is a team of lawyers who design the architecture of the company, and this role is to support them with the technical legal side behind that. The role will therefore include: \n \n\n • Drafting and reviewing commercial agreements and related legal documentation\n, • Drafting inter-company agreements\n, • Preparing board minutes, shareholder resolutions, written resolutions, and other corporate governance documents\n, • Supporting corporate simplification projects and strategic reorganisations\n, • Assisting with M&A transactions, legal due diligence exercises, and transaction implementation\n\n \n In time, the role will evolve into you you also analysing the current corporate structures and designing the new company structure. Full training will be provided on this side. \n \n The Requirements \n\n • Experience at a Magic Circle, Silver Circle or US firm\n, • Experience advising multinational companies\n, • Experience with restructuring, M&A or tax\n, • Can demonstrate proactivity, self motivation and working autonomously\n\n \n The Details \n\n • This is a fully remote role and you can be based anywhere in the UK\n, • Team meet ups happen every quarter in London (expenses will be paid)\n, • You will report into the head of legal and be supported by a talented paralegal\n\n \n This is a fantastic opportunity and is expected to be very popular so apply today to find out more! \n \n Lunaria Partners are advertising this corporate lawyer / corporate solicitor role on behalf of our client. We strive to respond to all applications but due to the volume received, this isn't always possible. If you have not heard from us in 7 days your application has been unsuccessful on this occasion.

Senior Designer or Associate Creative Director \n London based brand & packaging agency (hybrid, 3 days in the studio) \n Salary: Depends on experience \n \n We're looking for an exceptional Senior Designer or Associate Creative Director to join a leading creative agency specialising in branding and packaging for premium drinks brands. \n \n Exciting opportunity for a talented creative with a strong foundation in the drinks industry, spanning both luxury and FMCG brands. You'll be a hands-on thinker and maker, capable of delivering everything from compelling brand worlds to standout key visuals, while helping to lead and inspire creative excellence across the studio. \n \n Working closely with the Design Director, you'll play a key role in leading projects, developing creative concepts and delivering world-class design solutions. This role is ideal for someone who can hit the ground running, take ownership of projects, and confidently engage with clients. \n \n Key Responsibilities \n • Develop distinctive brand identities, packaging and campaigns \n • Leading projects from concept through to final production \n • Collaborate with clients and internal teams to bring creative ideas to life \n • Providing strategic and creative input across multiple accounts \n • Support and mentor junior creatives where appropriate \n \n You will have... \n • Proven experience at Senior Designer or Associate Creative Director level \n • Strong portfolio across the drinks sector, including luxury and FMCG brands \n • Hands on expertise in branding, packaging and visual identity systems \n • Skills across illustration, animation and motion are highly desirable \n • Strong understanding of production processes and execution \n • Comfortable presenting to and building relationships with clients \n • A collaborative team player \n \n Please send your CV and portfolio to: evie@creativerecruitment.co.uk if keen to explore further. \n \n #brand #packaging #seniordesigner #associatecreativedirector #agencylife #drinks #FMCG #luxury #design

Who We Are \n ERA-co is a new global Experience Agency made up of data scientists, strategists and experience designers who lead transformative strategy to shape cities, neighborhoods and destinations to positively impact the lives of people and the places they inhabit. With offices in New York, San Francisco, Melbourne, Sydney, London and Dubai, our global ambitions have only just begun. \n \n Our clients and projects range from branding single residential buildings to positioning and leading experiences of major urban masterplans, mixed-use developments, to globally famous civic places. While the work is diverse, they all start from a singular belief; that transformative placemaking has the power to advance humanity. \n \n Our collective operates in the rare space between creativity and consulting. We are assembled into three distinct verticals; Brand Experience, User Strategy (UX) and Urban Strategy & Planning (USP). Working as one group we are always on the lookout for people who can flex between these disciplines, who are aligned with our brand and passionate about the creating sustainable places. \n \n ERA-co is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides “Total Place Design,” a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. \n \n So, Who Are You? \n This role is ideal for mid-career professionals with approximately 7–10 years of post-graduate experience. The User Strategy team has been engaged for a major long-term workplace strategy project with a global company; this role will focus on supporting this specific project for a period of 6 months. \n \n Whilst the User Strategy studio is a relatively small unit, we work with the wider ERA-co team and often partner with the Woods Bagot global network. We work flexibly, but regular time in the office will be required. We are looking for people with a growth mindset who are comfortable with in the presence of ambiguity and take initiative to gain clarity and create a path forward. \n \n Key Requirements: \n\n • Work with the global client project team, the User Strategy and ERA-co team in London and Australia and globally undertaking consulting\n, • Implementing projects and supporting the overall project lead: Ensuring a high level of innovation and best practice project delivery with client centric mindset, managing business risk, supporting opportunities for downstream work\n, • Work with the geographically dispersed client team\n, • Facilitation skills: such as workshop facilitation, interviewing, presentation, team briefings, town hall presentations and forums\n, • Growing Knowledge: writing internal reports, developing workplace or amenity strategies, summaries of research etc\n, • Strategic Foresight: Identifying future trends, visioning, benchmark studies and understanding of the path to change\n, • Data analysis: Existing building condition analysis, space demand modelling, growth projections analysis\n, • Data Translation: Ability to translate complex datasets into clear and tangible insights\n, • Develop long-term relationships with clients. Have articulate, high level conversations with clients to manage life of project and grow business organically.\n, • Local and international travel from time to time\n, • Sharing knowledge and liaising with the local and global team, weekly catch-up meetings and regular project meetings\n, • Desktop research and thought leadership\n, • Preparation of Excel spreadsheets, InDesign, PowerPoint presentations and Word documents\n\n \n Your Experience: \n\n • 7-10 years post graduate experience\n, • Strong strategy, workplace or amenity experience and passionate about the future of spaces and workplace\n, • Academically qualified in a relevant field (architecture, design, business etc.)\n\n \n How to Apply \n Applicants are required to submit an up-to-date resume via our ERA-co Senior Strategist LinkedIn job post. Applications will be treated in the strictest confidence. \n We do not accept unsolicited resumes or names from agencies. All personal data collected by the Company will be kept confidential and only used for recruitment purposes. \n \n Mandatory requirements: It is an essential requirement that at the time of applying for this position, applicants must have the legal right to work in the United Kingdom. \n \n Alignment with ERA-co Values \n We’re a small team with big ambitions. We are committed to building a culture dedicated to personal growth and individual expression. Certain attitudes define how we work and are important in what we seek for our culture: \n //HUMAN FIRST – Champion the End User \n We communicate with clarity, free from jargon, to stay in line with real people. We do not get bogged down in the rhetoric. We uphold placemaking as a deeply human endeavor that belongs as much on the street, as it does in the boardroom. \n //PROTAGONISTS – Ask Beautiful Questions \n We champion those with a point-of-view, rather than judging, ridiculing, or side-stepping those who speak up. We encourage every colleague to ask the hard questions, bring the provocative perspective, and dig for the truth. \n //COLLABORATIVE – The Best Ideas are Co-Authored \n We are high on talent and low on ego. With such diversity of experience and talent, we know the work is sharper and more resolved the more people we invite into the process. \n //CURIOUS – Broaden Perspectives \n Place innovation requires an insatiable hunger to stay ahead of culture. We keep a constant global radar to push through complexity and discover new solutions to the world’s most urgent challenges. \n //GRITTY – Preserve for the Sake of Transformative Placemaking \n We roll up our sleeves and dive right in, driving every problem with passion and gritty determination. It is not about being the smartest in the room, but rather staying the course, fighting for ideas, and seeing the long game through.

THE BRAND \n This AEO/GEO Lead opportunity sits within one of the UK’s most ambitious retail groups, home to some of the biggest names across sports, premium, luxury and lifestyle. The business is investing heavily in digital innovation and is focused on building a world-leading brand ecosystem, making this an incredible opportunity for an AEO/GEO Lead to shape how millions of customers discover and shop its brands in an AI-first world. \n \n THE ROLE \n As AEO/GEO Lead, you’ll take ownership of the strategy for how the group’s brands appear, rank and get recommended across the next generation of AI-powered discovery. From ChatGPT and Google AI Overviews to Gemini and Perplexity, you’ll build the roadmap for AEO and GEO, driving visibility, traffic and revenue as customer behaviour moves beyond traditional search. Sitting at the intersection of SEO, AI, data, content and product, the AEO/GEO Lead will have the opportunity to genuinely define what AI-driven retail discovery looks like at huge scale. \n \n THE PERSON \n The ideal AEO/GEO Lead will come from a strong SEO background, with expertise across technical SEO, content strategy, entity optimisation and large-scale ecommerce. You’ll be highly analytical, commercially minded and excited by the rapidly evolving world of AI search, with knowledge of areas such as structured data, LLMs, AI visibility, product feeds and experimentation. For an AEO/GEO Lead who wants to be right at the forefront of where search and ecommerce are heading next, this is a seriously exciting opportunity.

Are you a commercially minded and data-driven digital professional looking for an opportunity to influence online performance and customer experience? If so, this could be the perfect role for you. \n \n As a Digital Trader for our non-fashion categories, you will play a key role in driving online sales, optimising the customer journey and delivering commercial growth through effective trading, merchandising and promotional strategies across Fenwick's digital channels. \n \n We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. \n \n When you join Fenwick, you’ll receive: \n \n\n • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.\n, • Your birthday off as an additional day annual leave – this can be taken any day within your birth month.\n, • Up to 25% discount in all Fenwick stores and fenwick.co.uk.\n, • WeCare -24/7 GP, wellbeing advice & support service.\n, • Hybrid Working (Typically every Thursday and Friday working from home).\n\n \n About the Role \n \n As a Digital Trader, you will be instrumental in driving online sales and profitability by combining commercial insight with data-driven decision making. Owning the trading performance of your categories, you will use customer behaviour, web analytics and trading data to identify opportunities, optimise the online customer journey and deliver against key commercial KPIs including revenue, conversion, average order value and sell-through. \n \n Working closely with Buying, Merchandising, Marketing, Site Optimisation and Analytics teams, you will ensure the right products are showcased to the right customers at the right time. From managing the trading calendar and supporting key launches to optimising onsite merchandising, search and promotional activity, you will help create a compelling digital shopping experience that drives engagement and commercial performance. \n \n This is a highly collaborative and fast-paced role, requiring strong analytical skills and commercial awareness. You will monitor category performance, make recommendations to improve trading outcomes, build relationships with brand partners and support the delivery of marketing activity through data-led insights. In addition, you will contribute to ongoing site improvements, product enrichment and testing initiatives, helping to enhance the customer experience while supporting Fenwick's wider digital growth strategy. \n \n What we are looking for in a candidate... \n \n\n • Strong eCommerce trading and optimisation experience\n, • Strong numerical and analytical background\n, • Proficient in Microsoft Excel required\n, • Experience of eCommerce merchandising software and analytics tools\n, • Shopify experience ideal but not required\n, • Agility PIM experience ideal but not required\n, • Experience of working with both own bought products and concession brands advantageous\n, • Commercially aware with strong trading focus\n, • Excellent communication, interpersonal and team working skills\n, • The ability to perform under pressure and work in a fast-paced environment\n, • The ability to prioritise workload effectively and meet deadlines\n\n \n About Fenwick \n \n Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. \n \n Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. \n \n In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

About Woods Bagot – Architecture for Worlds Ahead \n We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity’s highest potential. With a global design culture devoted to creativity, resilience, and purpose – we ensure every project contributes to our client’s vision, inspiring future generations. \n \n Woods Bagot is part of the 7C Network. The 7C Network is an integrated network of design and architecture companies that provides "Total Place Design," a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. \n \n About the Role \n Woods Bagot is seeking an accomplished, commercially driven, and highly respected Transport Sector Leader to lead the growth, delivery, and market positioning of our transport and mobility portfolio across the Middle East and Europe. This senior leader role is responsible for driving business growth, strengthening strategic client relationships, leading multidisciplinary teams, and overseeing the successful delivery of complex transport infrastructure projects. The successful candidate will be a recognized market leader with extensive transport sector experience, a strong industry profile, and a proven track record of growing business, winning major commissions, and delivering exceptional project outcomes. The role requires a balance of strategic business leadership and hands-on project expertise, with the ability to step into critical projects when required to help structure, guide, and enable successful delivery. \n \n Key Responsibilities: \n Business Growth & Market Leadership: \n\n • Develop and execute the regional Transport Sector growth strategy aligned with Woods Bagot's business objectives and long-term vision.\n, • Drive sustainable revenue growth through the acquisition of new projects and expansion of strategic client accounts.\n, • Identify emerging opportunities across aviation, rail, metro, transit-oriented developments (TODs), mobility hubs, stations, ports, and broader transport infrastructure sectors.\n, • Lead major pursuits, bids, and strategic opportunities, converting market relationships into profitable business outcomes.\n, • Establish Woods Bagot as a leading design partner within the transport and mobility sector across the Europe and Middle East region.\n, • Build and maintain a strong market profile through industry engagement, thought leadership, conference participation, and professional networks.\n, • Contribute to annual business planning, forecasting, and achievement of agreed growth and profitability targets.\n\n \n Client Relationship Management: \n\n • Develop and maintain executive-level relationships with transport authorities, government agencies, developers, operators, and key private-sector clients.\n, • Act as a trusted advisor to clients, providing strategic guidance throughout project development and delivery.\n, • Lead client engagement activities, key presentations, negotiations, and contract discussions.\n, • Identify opportunities for repeat business and long-term partnerships.\n, • Ensure exceptional client satisfaction and strengthen Woods Bagot's reputation for excellence in transport design and delivery.\n\n \n Project Leadership & Delivery Excellence: \n\n • Provide executive oversight and leadership across major transport and infrastructure projects, ensuring excellence in design, delivery, commercial performance, and client outcomes.\n, • Actively support the structuring of projects from inception, establishing appropriate governance, delivery strategies, resourcing plans, risk frameworks, and stakeholder engagement approaches.\n, • Act as an executive advisor to project teams, helping shape project delivery models that support successful outcomes.\n, • Engage directly in key projects when required, providing leadership to resolve complex challenges, strengthen delivery performance, and maintain client confidence.\n, • Ensure projects are set up with the right commercial, operational, and design leadership to meet programme, budget, quality, and client expectations.\n, • Support Project Directors and Design Leaders in managing risks, commercial performance, stakeholder relationships, procurement strategies, and project controls.\n, • Champion innovation, sustainability, and best practice in transport infrastructure design and delivery.\n, • Provide leadership during critical project phases, including pursuits, project mobilization, design management, stakeholder engagement, project recovery, and delivery optimisation.\n, • Leverage lessons learned and industry best practices to continuously improve project performance and client outcomes.\n\n \n Team Leadership & Capability Building: \n\n • Lead, mentor, and inspire a high-performing transport sector team across the region.\n, • Build and develop sector capability through recruitment, mentoring, succession planning, and professional development.\n, • Foster a collaborative culture that promotes design excellence, innovation, accountability, and knowledge sharing.\n, • Support cross-sector and cross-discipline collaboration to deliver integrated solutions for clients.\n, • Create an environment that attracts, develops, and retains leading industry talent.\n\n \n About You \n The ideal candidate is a highly respected transport industry leader who combines strong business development capability, deep transport project expertise, and proven leadership experience. They are well connected in the market, trusted by clients, capable of driving significant growth, and able to step into critical projects to provide the leadership and structure necessary to deliver successful outcomes. They are equally comfortable in the boardroom, with clients, leading teams, winning work, and guiding major projects through complex delivery challenges. \n \n You will be able to Demonstrate: \n Experience: \n\n • 15-20+ years of experience in the design, delivery, and leadership of major transport and infrastructure projects.\n, • Extensive experience delivering complex transport projects, including airports, metro systems, rail stations, transit hubs, and large-scale mobility infrastructure.\n, • Proven track record of winning work, growing business, and developing long-term client relationships within the transport sector.\n, • Demonstrated experience leading multidisciplinary teams across multiple projects and geographies.\n, • Strong understanding of transport procurement, project delivery methodologies, stakeholder management, and commercial drivers.\n, • Significant experience within the Middle East market, with a thorough understanding of regional opportunities and challenges.\n\n \n Market Profile: \n\n • Well-known and highly regarded within the transport and infrastructure sector.\n, • Established network of relationships with transport authorities, government entities, infrastructure operators, developers, and strategic partners.\n, • Recognized industry leader with experience speaking at conferences, participating in industry bodies, and contributing to thought leadership initiatives.\n, • Strong professional credibility and reputation for delivering successful project and business outcomes.\n\n \n Leadership & Commercial Skills: \n\n • Demonstrated ability to develop and execute growth strategies that achieve revenue, profitability, and market share objectives.\n, • Strong commercial acumen and experience managing business performance against growth targets.\n, • Exceptional leadership, communication, negotiation, and stakeholder management capabilities.\n, • Ability to translate market opportunities into successful pursuits and project wins.\n, • Proven capability to structure, mobilize, and lead major complex projects, ensuring projects are established for successful execution from the outset.\n\n \n How to Apply \n Please submit your up-to-date resume including a link to your portfolio via our LinkedIn post. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies. Mandatory requirement: It is an essential requirement that at the time of applying for this position applicants must have the legal right to work in the United Kingdom. \n \n 7C - Total Place Design Network \n 7C is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. At 7C, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.

\n Shape the leaders, performance and culture that power hotel success\n At IHG Hotels & Resorts, our hotels bring our brands to life. They are where leadership choices become colleague experience, guest experience and owner value. We are looking for an exceptional global talent leader to make those connections stronger, faster and more consistent across our managed and franchised hotel estate. \n This role will set the global Hotels agenda for talent, performance and culture. It will build the leadership capability and succession strength needed for growth; create a compelling proposition for General Managers and other critical hotel talent; and turn IHG’s high-performance ambition into practical, simple and scalable ways of working. Why this role, why now\n IHG’s refreshed Global HR Plan supports Elevate the IHG Business Strategy through three connected priorities: creating a high-performance culture that enables sustainable profitable growth; driving owner value and employee experience; and building a digital-first, AI-powered HR function. \n For Hotels, that means strengthening the quality and diversity of GM and critical-role pipelines; accelerating readiness for new hotel openings and conversions; building deeper leadership strength, including in Luxury & Lifestyle; modernising performance and talent practices; and ensuring that global solutions work in the reality of different regions, markets, ownership models and hotel operations. \n The Head of Talent, Performance and Culture – IHG Hotels will bring those priorities together into a clear strategy, an executable roadmap and a disciplined operating rhythm. Your mandate\n You will create a coherent, evidence-led talent ecosystem for Hotels: from future capability and success profiles, through assessment, succession, development and deployment, to performance, reward, learning and culture. You will align with IHG’s enterprise frameworks while ensuring that the distinctive needs of managed and franchised hotels, owners, General Managers and frontline colleagues shape the design. \n You will be a trusted adviser to senior business and HR leaders, a constructive challenger when decisions need sharpening, and a practical partner who converts strategy into adoption and measurable impact. What you will make happen\n \n • Set and deliver a global Hotels talent, performance and culture strategy that is visibly connected to growth, service, loyalty, productivity, retention and owner economics.\n, • Strengthen diverse, ready-now pipelines for General Managers and other critical hotel leadership roles, with clear readiness standards, rigorous talent reviews, purposeful development and external benchmarking.\n, • Build a compelling GM and hotel-leadership proposition that helps IHG attract, develop, deploy and retain exceptional leaders in priority markets and segments.\n, • Translate IHG’s high-performance principles into straightforward, light-touch practices: clear priorities, leadership accountability, continuous feedback, honest performance conversations, intelligent resource choices and recognition of impact rather than effort alone.\n, • Use data, technology and AI to improve talent decisions, personalise development, simplify the colleague and owner experience, and demonstrate the return on talent investment.\n, • Mobilise a complex global matrix—business leaders, owners, regional HR, Talent Acquisition, Learning, Reward, Inclusion, HR technology and external partners—around shared choices, governance and outcomes.\n What you will bring\n \n, • Senior talent leadership experience in a large, global and highly matrixed organisation, with accountable ownership of strategies that moved beyond design into sustained adoption and measurable business outcomes.\n, • Deep expertise across talent management, succession, leadership development, performance, culture and organisational effectiveness.\n, • Strong commercial judgement and the ability to connect people choices to hotel, owner, guest and colleague outcomes.\n, • Experience designing robust, inclusive assessment and talent methodologies using multiple sources of evidence—not relying on psychometrics alone—and translating insight into real talent decisions.\n, • A track record of leading complex transformation with clear priorities, decision rights, milestones, governance, adoption measures and corrective action.\n, • Credibility with executives and the courage to challenge, combined with empathy, cultural intelligence and the political judgement to preserve trust and build a coalition for delivery.\n, • Practical fluency in workforce analytics, talent technology and AI-enabled solutions, including responsible use, data quality and human oversight.\n, • Experience in hospitality is valuable. We also welcome leaders from global, customer-led, multi-site sectors such as retail, travel, leisure and consumer services.\n Professional background\n A relevant degree or professional qualification may be helpful, but demonstrated expertise and impact matter more. Where assessment tools are used, the role will ensure appropriate accreditation, governance, validity, inclusion and expert support. A deep track record of translating customer requirements into practical, actionable products, tools and services is a must. The leadership style that will thrive here\n You will combine enterprise ambition with low ego; pace with control; candour with empathy; and global standards with respect for local insight. You will be curious, commercially grounded and comfortable in ambiguity, while bringing the discipline to sequence work, follow through and make change stick. Above all, you will create clarity and energy around a small number of outcomes that matter. Why join IHG\n This is an opportunity to influence leadership quality and hotel performance at truly global scale. Your work will help strengthen careers, hotel teams and owner confidence, while shaping how IHG develops and deploys talent in an AI-enabled world. \n If you are energised by the intersection of talent, performance, culture and commercial value—and want to build something that can travel globally and work locally,we would like to hear from you. \n Windsor, Berkshire | Hybrid: three days in the office, two days from home |Reporting to VP, Talent Solutions \n Closing Date for applications: 25th August 2026 \n #J-18808-Ljbffr

About Customs Bureau \n Customs Bureau is part of the 7C network. The 7C network is an integrated network of design and architecture companies that provides "Total Place Design," a holistic approach to creating transformative environments. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. \n \n Customs Bureau is looking for an exceptional Senior Interior Designer to join our London studio. \n We are a design-led interiors studio creating distinctive hospitality and lifestyle experiences around the world. Our work is conceptually driven and rooted in narrative, place and brand, with a particular focus on atmosphere, materiality, custom furniture and the details that shape how a space feels. \n Led by Founder and Creative Director Shida Salehi, Customs Bureau works as a close-knit studio where ideas are developed collaboratively and senior designers remain deeply involved from the first sketch through to delivery. \n \n We are looking for someone with a strong design point of view, a sophisticated understanding of luxury hospitality and the technical ability to turn an idea into a beautifully resolved space. \n \n The Role \n You will play a key role across projects from concept through construction, working closely with Shida and the wider design team. \n You should be equally comfortable developing a concept, interrogating a plan, building and developing a design in 3D, selecting materials and furniture, designing bespoke elements and resolving the technical details required to deliver the design. \n \n Key Responsibilities \n • Develop compelling concepts, narratives and spatial experiences \n • Lead space planning, material and FF&E development \n • Design bespoke furniture, millwork and architectural details \n • Produce and oversee high-quality drawing and documentation packages \n • Develop and communicate design ideas confidently through SketchUp and 3D \n • Coordinate with lighting, architecture, MEP, kitchen, signage and other specialist consultants \n • Review samples, finishes, shop drawings and prototypes with a critical design eye \n • Participate in client and operator presentations \n • Support projects through construction, installation and completion \n • Mentor junior designers while remaining hands-on in the work \n \n We Are Looking For Someone Who Has \n • 6+ years of professional interior design experience postgraduate \n • Professional degree in interior design, and or architecture \n • A portfolio demonstrating exceptional luxury hospitality, high-end F&B or residential work \n • Strong conceptual and spatial design ability \n • Excellent material, furniture and detailing sensibility \n • Advanced SketchUp and AutoCAD skills \n • Strong Adobe Creative Suite skills \n • Experience producing and reviewing detailed design documentation \n • Rhino, Revit, Enscape or additional visualisation skills are an advantage \n • Confidence communicating design ideas visually and verbally \n • The ability to work independently and take ownership within a small, fast-moving studio \n Above all, we are interested in designers with curiosity, judgement and taste who care equally about the strength of the big idea and the resolution of the smallest detail. \n \n Life at Customs Bureau \n Customs Bureau combines the intimacy and creative involvement of a boutique design studio with access to the resources and global reach of the wider 7C network. \n Our team works closely together, and designers are given genuine exposure to clients, collaborators and projects across international hospitality and lifestyle markets. \n Benefits include private healthcare and dental cover, pension, discretionary bonus, professional development and flexible working options. \n \n How to Apply \n Please submit your CV and portfolio through LinkedIn. \n A portfolio is essential and will be a key part of our selection process. We are particularly interested in understanding your individual contribution to projects and seeing evidence of concept development, planning, sketches, 3D work, materiality and technical resolution. \n \n We do not accept unsolicited resumes or names from agencies. \n \n Mandatory requirement: It is an essential requirement that at the time of applying for this position applicants must have the legal right to work in the United Kingdom. \n \n Due to the high volume of applications, we kindly ask that you refrain from following up on your CV submission, as this may slow down the process. We truly appreciate your interest in joining Customs Bureau, and should your application progress, we will be in touch directly. Thank you for your understanding. \n \n 7C - Total Place Design Network \n Customs Bureau is part of the 7C Total Place Design Network: A wholly owned network of leading place brands including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau. \n 7C is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. At 7C, we are committed to creating an environment where difference is celebrated, valued and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation to creativity and innovative design – it is only by working together that we can realise the potential of our people, clients and communities around us. Through our inclusive leadership and our truly global studio network, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.

🚨 Creative Director opportunity 🚨 \n \n We’re partnering with a brilliant independent creative agency looking for a Creative Director (Art Director) to join its London team. \n \n 💰 £100k to £110k \n \n 📍 London \n \n 🏢 4 days in the studio, 1 day from home \n \n \n We’re looking for someone with: \n \n • Experience in a CD role within a leading Creative Agency \n \n • Strong experience across luxury and premium brands \n \n • A leading advertising agency background \n \n • Art Director / Campaign Creative \n \n • A deep understanding of digital and social creative \n \n • Confidence using and embracing AI tools \n \n • The ability to oversee and elevate high level design and creative output \n \n You don’t need to be a hands on designer, but you must have an exceptional eye and know what outstanding creative looks like. \n \n Interested? Send your CV and portfolio to dan@creativecrowd.london \n \n #CreativeDirector #CreativeJobs #AdvertisingJobs #LondonJobs #LuxuryBrands #DigitalCreative

Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of Vanity Group – proudly part of La Bottega Collective. \n \n La Bottega Collective is a global, multidisciplinary collective of guest experience curators, uniting La Bottega, Palatino, Beltrami, White Privé, Colosseo, and Vanity Group to deliver beauty, textiles, OS&E, and design solutions that shape the future of luxury hospitality. Guided by Italian heritage and built for the future of hospitality, we partner with the world’s most visionary hoteliers, developers, and designers to shape the next era of luxury guest experiences. \n \n Within this powerful collective, Vanity Group brings its signature obsession with beauty and innovation to the hotel landscape – elevating amenities from bathroom shelf staples to experiences that rival even the sweetest suite. Step into our house of beauty, where the world's most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands come together with a signature dose of playful flair. \n \n Ready to join the Vanity Group beauty parade? We can't wait to meet you. \n \n \n WHO'S VANITY GROUP? \n We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry. \n \n We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves, Karl Lagerfeld, Hunter Lab, KEVIN.MURPHY, and Antipodes Nature to name a few. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, Vanity Group has offices in London, Sydney, Dubai, Shanghai, and recently opened Singapore. \n \n POSITION SUMMARY \n Reporting to the Operations Manager, the Customer Service Specialist will be responsible for the overall customer service for Vanity Group and La Bottega, both forming part of the La Bottega Collective's hotel clients. \n \n This role will be focused on a successful end-to-end management program of all orders, queries and ensuring customers’ expectations are met. \n \n RESPONSIBILITIES \n 📝 CUSTOMER SUCCESS \n\n • Working closely with the sales team, manage the customer success of all hotel clients in the UK/EU/Americas region\n, • UK/EU/Americas customer order entries, integration with 3PL providers\n, • Management of all 3PL relationships\n, • Responsible for handling all customer calls and email enquiries within agreed SLAs\n, • Responsible for placing all customer orders to 3PL warehouse through SAP and CSV files\n, • Responsible for managing returns process with clients and 3PL warehouse\n, • Providing quality and professional track and trace services to clients\n, • Resolving service issues, complaints and claims within agreed SLAs\n, • Assisting territory managers with adhoc orders ensuring that nothing is missed with processing or delivery\n, • Obtaining eta’s with out of stock items and provide regular updates to related inquiries about these eta’s.\n, • Assisting Finance team with order tracing and pod’s.\n, • Management of customs documentation ensuring quality and government regulation compliance for EU/US clients.\n, • Provide freight costs and delivery timelines to potential and existing clients and accurately track order status and shipments.\n\n \n 🎯 STAKEHOLDER MANAGEMENT \n\n • Maintain a high level of professionalism and motivational spirit with stakeholders\n, • Working and collaborating with cross-functional teams to achieve outcomes and meet deadlines\n, • Manage upwards, articulating delays/roadblocks to senior management with a solution-focused approach\n\n \n ⭐ ABOUT YOU \n\n • Bachelor’s degree or relevant tertiary qualifications\n, • Minimum 2 years’ experience in a customer service role\n, • Ability to build strong relationships with clients\n, • Demonstrable ERP system experience preferably SAP\n, • Experience with B2B operations\n, • Intermediate Excel skills\n, • Strong communication with external and internal stakeholders\n, • Accurate data entry skills\n, • Hands-on person with a can-do attitude\n, • Able to work autonomously with less supervision\n, • Ability to communicate any issues, discrepancies, or red flags that may arise\n, • Be well organised and structured on daily duties\n, • Able to prioritise and manage multiple deadlines simultaneously\n, • Be able to handle face paced working environment\n\n \n 🎁 PERKS \n\n • Hybrid office/home workplace\n, • Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers\n, • Twenty free personal care products per year\n, • Birthday Leave to celebrate your special day\n, • Discounts with partner hotels locally and internationally\n, • 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products\n, • Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle\n, • Generous discounts from additional partner skincare, haircare, and fragrance brands\n

Customer Analytics Manager | Luxury Retail | Central London/Hybrid | Competitive Salary \n \n We are working on a great opportunity with a leading global luxury brand, who are hiring for a Customer Analytics Manager to join their growing team. \n \n The Company \n \n Founded over 50 years ago, they have become one of the most recognisable brands on the planet. With over 150 stores worldwide and a turnover of more than £5bn a year, they have become one of the leading companies within the luxury retail space. \n \n The Role \n \n This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world's most iconic luxury brands, playing a critical role in driving customer-centric focus and strategic business growth. \n \n Working under the Senior Manager, you will lead BAU reporting and proactive analysis of customer performance across all direct-to-consumer channels. You'll act as a Customer Insights leader within the team and with external partners, with genuine scope to shape processes, influence senior stakeholders, and support the development of the wider team. \n \n The Candidate \n \n Key attributes of the suitable Customer Analytics Manager include: \n\n • Experience: Degree in a numerate subject, with 6+ years' experience in Customer Insights within Marketing and CRM, ideally within luxury/retail\n, • Stakeholder Influence: Proven ability to influence and present to senior stakeholders, turning complex analysis into clear, actionable recommendations\n, • Leadership: Strong leadership and coaching skills, with experience managing and developing a team\n, • Technical Skills: Skilled across Excel, SQL, and Tableau, with an interest in automation and emerging AI tools (e.g., Copilot)\n\n

A London based luxury skincare brand is looking for a Head of Global Education. \n \n The role \n This is a rare opportunity to define and lead the global education vision for one of the world’s most respected luxury skincare brands. \n \n You will lead the global education function, creating innovative learning programmes that equip retail, spa, clinic, distributor and direct-to-consumer teams to deliver exceptional customer experiences and commercial results. This is education as a strategic growth driver, not a support function. \n \n Key responsibilities: \n\n • Develop and execute a global education strategy aligned with business growth objectives, with clear KPIs to measure impact and return on investment\n, • Lead, mentor and develop a high-performing global education team, partnering with regional leaders and distributors to balance global consistency with local market needs\n, • Oversee education programmes, certification pathways, treatment protocols and digital learning content that communicate brand science, efficacy and luxury positioning\n, • Partner with Commercial, Retail and Spa teams to drive retail performance, treatment bookings, customer engagement and brand loyalty\n, • Use performance data to evaluate effectiveness, spot opportunities and continually improve business outcomes\n\n \n Sound like you? \n You bring 8 to 10+ years in luxury skincare, aesthetics or wellness, with significant leadership experience and a proven record of building global education strategies that deliver measurable commercial impact. You combine strategic thinking with operational excellence, influence stakeholders at every level and thrive in fast-paced, entrepreneurial environments. \n \n Your knowledge of skincare science, ingredients, treatments and consumer trends is matched by exceptional communication and presentation skills. You have led international teams, managed budgets and large-scale initiatives, and you are ready to travel internationally as the role requires. Above all, you are passionate about developing people and raising standards wherever you go.

V&C Associates are are proud to be working with this unique organisation. \n Our client, one of the UK's most reputable and known heritage brand that has held royal warrants for the past century, has a newly created position within their Events team. This time -honoured business has a loyal customer base and a growing membership proposition at the heart of its strategy. \n Known for their in house events and FMCG line has a newly created role for Membership Lead within the Membership Department with real ownership reporting to Head of Events and Experiences. You'll shape and deliver the annual membership programme — a distinctive calendar of events, experiences and cultural partnerships that drives engagement, acquisition and retention, and brings the brand's heritage and expertise to life. \n The Role \n\n • Own the annual membership events and cultural calendar, from concept through to delivery\n, • Curate a differentiated programme aligned to customer tiers, commercial objectives and a premium brand positioning\n, • Create compelling themes and narratives spanning food and drink, dining, travel, culture and luxury lifestyle\n, • Develop residencies, guest collaborations and co-created programmes that deliver genuine customer value\n, • Design the full customer journey — every touchpoint before, during and after each experience\n, • Build and activate strategic partnerships with brands, cultural institutions, chefs, producers and venues, working alongside the Partnerships Manager\n, • Leverage the client's unique producer and supplier network to unlock exclusive access and experiences\n, • Collaborate across Membership, Private Clients, Buying, Marketing and Hospitality teams\n, • Set clear objectives, budgets and success measures; use attendance, engagement and commercial data to evolve the programme\n, • Host customers at key events and stay ahead of trends across luxury hospitality, food and drink, travel and culture\n\n About You \n\n • Proven experience delivering premium customer experiences, luxury hospitality programmes, cultural programming or membership initiatives\n, • Creative and commercially minded — you develop distinctive experiences that deliver measurable value\n, • Strong project management skills, comfortable running multiple projects with exceptional attention to detail\n, • A skilled relationship builder with partners, brands and stakeholders at every level\n, • Data-literate: you use customer insight and performance metrics to shape programming decisions\n, • Excellent communicator, verbally, in writing and in the room\n, • Naturally curious, with a genuine passion for hospitality, food and drink, travel, culture and craftsmanship\n, • Entrepreneurial and self-directed — you thrive with autonomy in a newly created role\n, • Flexible on hours, including evening and occasional weekend events\n\n

Assistant Merchandiser- External Brands \n \n Kurt Geiger | About Us \n \n We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style. Beyond managing our own brands and stand-alone stores, our retail partners include some of the world's most famous department stores. This Assistant Merchandiser role sits within our External Brands team, managing products from amazing brands and sold within the shoe departments of our Luxury partner stores. \n \n Responsibilities: \n \n\n • Identify trading actions from analysis of stock and sales data\n, • Own forward forecast for continuity lines proposing re-orders and stock management actions where required\n, • Establish and maintain strong supplier relationships, through regular meetings and contact\n, • Work closely with brands to place in season repeats and to address slower turning stock\n, • Manage flow of intake into the warehouse liaising with Buying, Distribution and Brand contacts. Likewise, manage returns of slow moving stock back to our warehouse and ultimately to Brand partners\n, • Identify, model and propose promotional activity to the Merchandiser for approval.\n, • Own mid-season trading review, presenting key learnings by Brand/Price-point/Category/Location to inform Buying strategy for future season.\n, • Produce ad-hoc analysis for Buying and Merchandising colleagues, often working to tight deadlines\n, • Manage workload, coaching and development of one Merchandise Admin Assistant\n, • Undertake regular Store visits to understand feedback from Retail colleagues, see product in situ, and to highlight key trading opportunities and stock risks\n\n \n \n Requirements: \n The Person: \n\n • Passionate about Merchandising in a fashion environment\n, • Previous experience as an Assistant Merchandiser\n, • Enjoys working with numbers and a strong team player\n\n \n Benefits \n\n • Competitive basic salary\n, • Pension and life assurance (insurance?)\n, • Enviable discounts\n, • Gym Discounts\n, • Summer Hours - 3pm Friday finish\n, • Half Day, Pay Day Friday (once per month)\n, • RetailTrust support\n, • And so much more!\n\n \n Our Culture \n We’re an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community. \n \n Our Stores \n The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores. \n \n We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism \n

LUXURY CLIENT ADVISOR – FINE WATCHES & JEWELLERY \n CENTRAL LONDON \n £32K - £35K+ 1% -5% COMM \n \n We are looking for experienced Luxury Senior / Sales Consultants with 2+yrs experience selling PREMIUM / LUXURY watches & jewellery or fashion. \n This is a very exciting time for our client who is expanding their stores and creating a number of Client Advisor roles. \n \n The ability to clientele, build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces. \n \n Role: \n\n • Reporting to the Boutique Manager, and Assistant Manager, you will be part of a team of 8-15 Sales Associates\n, • Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business.\n, • Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them.\n, • Establish yourself as the ‘go-to’ person in your area of expertise.\n, • Be driven to exceed targets, both in personal and team sales figures\n, • Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate.\n, • Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times.\n, • Responsible for your work, behaviour, and performance at all times.\n, • Be an effective team member.\n, • Based in Fine Jewellery and can cross sell Fine Watches.\n\n \n Ideal Candidate: \n\n • Must be articulate with excellent communication skills.\n, • Senior / Sales Consultant must have a minimum of 2yrs experience selling fine watches / jewellery or luxury fashion\n, • Experience in clientelling and service delivery within a luxury / premium retail environment.\n, • Be passionate about fine Jewellery and the opportunity to learn about fine watches\n, • A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service.\n, • Sales and service driven aiming to exceed targets set.\n, • A passion to learn and self-develop knowledge on all products.\n, • Flexible and confident to attend evening events to network, enhance sales and relationship build with clients.\n, • Have excellent English both verbal and written – additional language skills would be an advantage.\n, • Smart and well-groomed in appearance.\n\n \n Additional to the basic salary: 1%-5% Commission , 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits \n \n Please email CV’s to cv@otbrecruitment.com or call direct on 07815939515 \n Only successful candidates will be contacted. \n Please only apply if you have ‘The Right to Work’ in the UK

Mid-weight Comms/Integrated Strategist – Elite Independent Agency \n \n Location: London (Victoria area – 3 days hybrid: Tue, Wed, Thu) \n Salary: £45,000 - £55,000 + Performance Bonus + Premium Benefits Package \n \n Are you a sharp, fast-thinking Comms Planner who loves the craft of agency strategy but wants to escape corporate red tape and endless network bureaucracy? We are a thriving, 15-person independent integrated agency experiencing rapid international growth. We are searching for a confident, client-facing Strategist to take the tactical reins on our flagship account—a world-renowned global financial services and luxury card brand. If you thrive in a nimble, close-knit environment and love turning fast-paced briefs into high-performing customer communication frameworks, this is your home base. \n \n What’s in it for you? \n\n • Financial Reward: £45,000 - £55,000 base salary plus an agency bonus scheme.\n, • Work-Life Balance: 25 days holiday + 3 days at Christmas + your Birthday off.\n, • Health & Wellness: Private health insurance and a monthly gym membership contribution.\n, • Culture: A collaborative, “grown-up” environment based out of a premium workspace in Victoria, offering the perfect blend of hard work and team socialisation.\n, • Growth: Direct mentorship from the Strategy Director with a clear, fast-tracked progression path toward agency leadership.\n\n \n What You’ll Be Doing \n\n • Deconstruct & Distil: Ingest high-frequency, tactical briefs from our anchor financial services client across luxury consumer, small business, and corporate merchant tiers.\n, • Craft the Proposition: Define the exact strategy, messaging framework, and single-minded proposition (SMP) that guides our creative copywriters and designers.\n, • Own the Channel Architecture: Focus heavily on high-impact customer communications—building intelligent strategies optimised for email ecosystems, mobile apps, and social channels.\n, • Command the Room: Act as a trusted strategic advisor to senior clients. You will regularly present strategies, defend your ideas live, and confidently demonstrate your expertise.\n\n \n What You’ll Bring \n\n • Agency Experience: Proven experience as a Strategist or Planner within a fast-paced UK creative, digital, or integrated marketing agency.\n, • Tactical Chops: Strong experience in comms planning, messaging frameworks, and lifecycle/CRM strategies (email and app-led thinking over traditional TV/OOH). (Note: This is not a Brand Identity, UI/UX, or Content Creation role).\n, • Sector Familiarity: Prior experience working with financial services, fintech, travel, or premium B2C brands is highly desirable.\n, • Mindset: A resilient, proactive, “get stuck in” attitude. You are a self-starter who handles fast-paced environments and tight deadlines with confidence.\n, • Exceptional Communication: Natural confidence when presenting to clients, with the resilience to navigate constructive debate and pushback.\n, • Education: Bachelor’s degree or equivalent practical industry experience.\n\n \n Client Description \n Our client is an independent, integrated communications agency based in London. Established in 1995, the agency focuses on digital marketing, brand strategy, and content creation, with notable clients spanning the travel, retail, and financial services sectors. \n \n Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

\n Head of Product & Technology\n Our client is one of the world's fastest-growing luxury real estate brands, redefining how Ultra High Net Worth Individuals buy, sell and invest in property through technology, innovation and exceptional client experience. \n Operating internationally across luxury residential markets, the business has built a market-leading reputation through its digital-first approach and is now entering an exciting new phase of growth. \n They are seeking an experienced Head of Product & Technology to lead technology strategy, product delivery and engineering across the business. Reporting directly to the CEO and COO, you'll play a pivotal role in shaping the future of the organisation by delivering a proprietary technology platform that will become the operating system of the business. \n This is a rare opportunity to join a founder-led company where technology sits at the heart of commercial growth and innovation. Role Overview\n \n • Lead the Product & Technology function across multiple business-critical platforms, driving strategy, delivery and continuous innovation.\n, • Own the successful delivery of a new proprietary CRM platform, replacing legacy systems and establishing the core operating platform for the business.\n, • Define and execute the technology roadmap, balancing business priorities across product development, customer experience, automation and internal systems.\n, • Lead and develop cross-functional Product, Engineering and Design teams, including distributed international resources and external technology partners.\n, • Work closely with the CEO, COO and senior leadership team to translate commercial objectives into scalable technology solutions.\n, • Drive rapid product development through agile delivery, MVP thinking and continuous user feedback, enabling the business to innovate at pace.\n, • Evaluate current technology architecture, integrations and operating models, making strategic decisions around future platforms, build versus buy, and long-term scalability.\n, • Champion the practical adoption of Artificial Intelligence and Large Language Models (LLMs), identifying opportunities to improve products, business processes and operational efficiency.\n, • Establish strong governance around platform security, data protection, access management and technology risk across all business systems.\n, • Provide clear executive reporting, roadmap visibility and delivery updates to senior stakeholders while fostering a culture of accountability, collaboration and continuous improvement.\n Requirements\n \n, • Significant experience leading Product, Technology or Digital Transformation functions within a fast-paced commercial environment.\n, • Proven track record delivering complex CRM, SaaS or enterprise platform implementations from concept through to successful deployment.\n, • Experience leading cross-functional Product, Engineering and Design teams across multiple concurrent initiatives.\n, • Strong understanding of product strategy, roadmap ownership, agile delivery methodologies and prioritisation.\n, • Experience working closely with senior executives, founders or board-level stakeholders, providing strategic guidance and influencing technology direction.\n, • Demonstrable experience delivering business transformation, digital innovation and operational improvements through technology.\n, • Strong understanding of platform architecture, integrations, cloud technologies, data governance and security best practice.\n, • Practical experience applying Artificial Intelligence, automation or Large Language Models (LLMs) within products or business operations.\n, • Excellent commercial awareness with the ability to balance technology investment against business outcomes.\n, • Previous experience within Real Estate, Property Technology, Professional Services or another customer-centric technology environment would be highly advantageous.\n \n #J-18808-Ljbffr

Expect the best. Experience Better. \n \n For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. \n \n Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. \n \n As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. \n \n Our Mission: \n We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail. \n \n Our Personality: \n Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully. \n \n Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications. \n \n Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact. \n \n Our Values: \n \n Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible. \n \n Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard. \n \n Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond. \n \n Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition. \n \n Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness. \n \n Job Summary: \n \n Relationship Management: \n\n • To cultivate a strong personal relationship with each individual Member\n, • To manage each Member’s Elite experience, ensuring high individual engagement, satisfaction, loyalty, retention and perception of value\n, • To ensure the Member receives a warm and highly-personalised introduction to Quintessentially Lifestyle\n, • To ensure that each individual Member’s unique and changing lifestyle, needs and preferences are thoroughly understood\n, • To regularly communicate with the Member, both in person at face-to-face meetings and by phone\n, • To choreograph the Member’s 12-month experience in order to maximise their satisfaction and likelihood of renewing\n, • To act as the Member’s key contact within Quintessentially Lifestyle, ensuring maximum personal availability during working hours\n\n \n Request Handling: \n\n • To ensure that all Member requests are fulfilled in a timely manner and to the highest levels of personalisation and quality\n, • To ensure that recommendations and options presented to the Member offer the best possible value at all times\n, • To ensure that the Member is assured of the progress in fulfilling their requests by setting expectation, agreeing response timeframes, and delivering regular updates\n, • To ensure that any problems are resolved professionally and to the Members full satisfaction\n\n \n Usage: \n\n • To encourage the Member to use the service regularly by ensuring they are aware of all new and upcoming events and benefits that they may value\n, • To choreograph and enhance each Member request by recommending additional relevant services, benefits and access\n\n \n Data capture: \n\n • To ensure that a detailed, accurate and up to date CRM profile is held for each individual Member\n, • To ensure that all Member activity, behaviour and spend data is captured in detail in the CRM system\n\n \n Leadership: \n\n • Where assigned a Lifestyle Executive- Elite, to ensure that they fully understand their responsibilities and required tasks, and are equipped and motivated to fulfil their role and business goals\n, • To support the development of Lifestyle Executive- Elite by inputting to their individual personal development plan and by delivering and supporting training that they receive\n\n \n Renewals: \n\n • To maximise the likelihood of each Member renewing their Membership by ensuring high satisfaction, loyalty and perception of continued value\n, • To open a discussion on renewal with each Member with enough time to be able to overcome any reasons for non-renewal\n, • To understand and report any reason for non-renewal by a Member\n\n \n Referrals: \n\n • To encourage Members to refer potential new Members\n, • To report referrals and work with the Membership team to maximise conversion into new Memberships\n\n \n Skills & Knowledge Sought: \n\n • Excellent communicator\n, • Fluent in English. Other languages are advantageous\n, • Understands HNW lifestyles, expectations, needs and preferences\n, • Able to anticipate client needs and deliver intuitive and highly personalised solutions\n, • Able to effectively manage requests from initiation to completion\n, • Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure\n, • Able to react and adapt quickly to new requirements and processes\n, • Strong networker and relationship builder\n, • Creative problem solver\n, • Strong organisational skills\n, • Meticulous attention to detail\n, • Strong IT & CRM systems skills\n, • Solid business acumen\n, • Experienced in dealing with confidential information using discretion and sensitivity at all times\n, • Strong management skills\n\n \n Requirements: \n\n • Warm, friendly, calm, confident and courteous at all times\n, • Passionate about delivering exceptional service\n, • Pro-active, energetic and positive attitude\n, • Excellent team player; displays compassion towards and enjoys helping fellow colleagues\n, • Mature, reliable approach, dedicated and committed with a strong drive, independent\n, • Values privacy and confidentiality\n, • Passionate about travel, culture, and unique global experiences\n, • Views failure as an opportunity to learn\n\n \n Hours of work: \n Monday - Friday 9:00am - 5:30pm. \n However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary. \n Requirement to be on call outside working hours in case of service-related emergency.