Keys jobs in BootleCreate job alerts

Transport & Service Delivery Coordinator Location: Foster Street, Bootle, Liverpool Job Type: Full Time | Permanent About Gaskells Waste Established in 1991, Gaskells Waste Services is one of the North West's leading independent waste management companies. As our business continues to grow, we're looking for an organised, proactive and customer-focused Transport & Service Delivery Coordinator to join our busy Operations Team. This is a fast-paced role where you'll be responsible for coordinating daily waste collection services, supporting drivers, communicating with customers and ensuring our operations run efficiently. Every day is different, and you'll play a key role in delivering the high level of service our customers expect. The Role As a Transport & Service Delivery Coordinator, you'll be responsible for ensuring our daily collection services are delivered safely, efficiently and on time. You'll act as the main point of contact between our drivers, customers and internal departments, resolving issues as they arise and ensuring excellent communication throughout the day. You'll be expected to think on your feet, make decisions quickly and maintain a calm, professional approach in a busy operational environment. What You'll Be Doing Coordinate the day-to-day delivery of commercial waste collection services. Brief drivers each afternoon on the following day's workload, ensuring they have everything required to complete their rounds, including vehicle allocations, customer information, keys, fobs and fuel cards. Debrief drivers at the end of each shift, reviewing completed work, resolving issues and ensuring all operational records are completed accurately. Monitor vehicle movements and service delivery throughout the day using transport systems. Take ownership of operational data quality by investigating discrepancies, identifying the root cause of errors and working with drivers to improve data accuracy and prevent repeat issues. Respond quickly to operational issues including missed collections, access problems, damaged containers, overweight bins and vehicle issues. Keep customers informed of delays or service issues before they need to contact us. Reallocate work where required to minimise missed collections and maximise productivity. Liaise with Sales, Customer Services, Workshop and Operations teams to ensure seamless service delivery. Investigate customer enquiries and invoice queries relating to service delivery. Ensure driver records, mileage, vehicle checks and collection data are accurate and compliant. Support compliance with Operator Licence requirements, Driver Hours Regulations, Health & Safety legislation and company procedures. Build strong working relationships with customers, drivers and colleagues to deliver an exceptional service. About You You'll be someone who enjoys solving problems, thrives in a fast-moving environment and takes pride in delivering excellent customer service. Essential Skills Excellent communication and interpersonal skills. Strong organisational and time management skills. Ability to remain calm under pressure and make decisions quickly. Excellent attention to detail. Confident using Microsoft Office and IT systems. Strong administration skills. Ability to prioritise multiple tasks. Positive, flexible and proactive approach. Excellent customer service skills. Desirable Experience Experience working within transport, logistics or fleet operations. Waste management industry experience. Experience using transport planning or vehicle tracking software. Experience supervising drivers or coordinating field-based teams. What We Offer Competitive salary (depending on experience) Company pension On-site parking Full training and ongoing development Supportive management team Opportunities for career progression Stable employment within a well-established and growing business

Lifeguard Holiday Inn London Kensington High Street are looking for a Lifeguard. As a Lifeguard, you will be responsible for ensuring the safety and wellbeing of all guests using the hotel's swimming pool and leisure facilities. You will maintain a safe, clean, and welcoming environment by supervising pool activities, enforcing health and safety regulations, and responding promptly to emergencies. You will also provide excellent customer service, ensuring guests enjoy a safe and enjoyable leisure experience. Key Information: Role: Lifeguard Salary: £12.71/hr + Benefits Working hours: Casual Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To monitors and supervises aquatic activities, including overseeing swimmer safety, rescue operations and staying alert to changing water conditions To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place; To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Supervising and assisting in cleaning equipment and facilities. Opening and closing the pool each day, depending on schedule and hours. Instructing or assisting classes in fundamentals of swimming Resolving scheduling conflicts to make sure the pool environment is safe. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling NPLQ qualification TPBN1_UKCT

Assistant Club Manager Holiday Inn London Kensington High Street are looking for a Assistant Club Manager. As an Assistant Health Club Manager, you will support the daily operation and management of the hotels Health Club, ensuring an exceptional experience for members and hotel guests. You will assist in leading the team, maintaining high service standards, and ensuring the smooth running of all leisure, fitness, and wellness facilities. The role requires a proactive, customer-focused approach with strong operational and leadership skills. Key Information: Role: Assistant Club Manager Salary: £42,500 P.A + Benefits Working hours: 40 hrs weekly Address: Wrights Lane, London, W8 5SP In return we offer: Social Events, Wellbeing and Team Activities Training and development Complimentary meals prepared for you by our chefs Discount on Accommodation worldwide and 50% Food and Beverage Outlets Recommend a Friend Scheme And many more Purpose of the role To assist the Health Club Manager in retaining and increasing club membership t hr ough the operation of a profitable, clean and safe facility To assist in every aspect of managing the club with a hands-on attitude, fully deputising for the Manager in his or her absence. Duties and responsibilities Maintain regular communication with the Health Club Manager in order to ensure the overall upkeep and cleanliness of the club. In the absence of the Manager, complete an audit and walk t hr ough of the facility at least once a day and be completely up to date with all operational issues Handle any member complaints before they escalate in an order to maintain member satisfaction and retention, passing them on to the Manager where necessary Participate in or hold meetings with all levels of club staff, in order to ensure key activities are carried out effectively Screen all users of the club using an approved lifestyle questionnaire and assess their physical condition Prescribe individual based exercise programmes, monitoring and reviewing as required Maintain member portfolio records Assist in the reviewing of all club level management reports in order to effectively monitor club performance, Company budgets or Company averages and relate necessary information to the Manager and club staff t hr ough ongoing meetings and training sessions. The primary focus includes, but is not limited to, the following: staffing budgets, club audit reports, membership retention and development, revenue results, refund reports, overall sales figures Assist in the maintenance of an accurate current and potential client base for the purpose of communicating future offers and facilities Ensure the privacy of clients by ensuring that information is not divulged to any other than the relevant parties, as per the Data Protection Act 1988 Maintain all necessary records and documents legibly and neatly Prepare accurate and timely reports as required Ensure personal presentation and quality of work is of the highest standards at all times Ensure product knowledge on hotel products and services is up-to-date at all times Work on a shift basis as required in order to ensure effective management during opening hours Undertake any other duties as may reasonably be requested by the Health Club Manager Sales and Revenue Assist the Manager in activities to locate potential new business t hr ough the appropriate media Ensure all opportunities are taken to promote products to customers and to increase the membership base Assist in analysing club statistics and competitor analysis in-line with both the club and the hotel business plan on a daily, weekly and monthly basis Ensure monthly direct debit payments are monitored and uploaded t hr ough the BACS system in accordance with the sales process.Administratively this requires rejections to be chased and memberships put on hold until payment has been received Monitor membership renewals, suspensions and cancellations and take action as appropriate Health & Safety, Human Resources & Training Hold, or be working towards, relevant fitness and lifeguard qualifications Assist the manager in undertaking and reviewing risk assessments, method statements and safe working practices as required, usually at six monthly intervals Have an understanding of the Health & Safety implications and legislation involved in the clubs operation, particularly in relation to COSHH and the specific chemicals used in the club Implement and maintain effective emergency procedures in all relevant areas, ensuring that all staff are trained and competent in dealing with an emergency situation Clearly understand the qualifications required for each role within the club and the legislative implications Liaise with Human Resources in order to recruit, hire, train and develop new staff members, who will contribute to the future growth of the Company. Team development is a key management function, which requires constant attention. This includes utilising regular training and appraisal systems and other tools prepared by the Human Resources team Provide support and coaching to new team members Attend training sessions and networking events and in order to maintain and improve personal professional capabilities in all areas of club management Assist in the administration and implementation of all Company policies, procedures and philosophies in conjunction with the Human Resources team and relevant employment legislation Maintain effective administrative procedures in these areas including wage forecasts, timesheets and training records Working Relationships Maintain at all times a good liaison and working relationship with colleagues and clients To support the Health Club and Spa Manager in the effective running of the Health Club To ensure the Health Club is clean at all times and all records updated To implement all Health and Safety procedures and ensure all staff are following them To implement all cleaning rotas as per normal operating practices To lifeguard the pool as and when required To carry out the Duty Manager role and shift patterns as per role To train all staff regarding in house induction Ensure COSHH is kept up to date and relevant training is performed for Health Club and Spa To cover Reception duties To perform tours and promote the Health Club facilities when required To work closely with the hotel Maintenance team for any maintenance / repair requirements To understand the Health Club and Spa system and assist on membership administration. To carry out and oversee pool and plant tests as required. To monitor and interact with all gym and Health Club users To write relevant programmes for gym users To assist with the organisation and running of exercise classes Supervising swimming activities at the aquatic centre and making sure that safety procedures, guidelines and policies are followed. Warning of unsafe activities and enforcing water safety policies and pool regulations. Providing first aid in the event of injury, rescuing swimmers in danger or distress and administering Cardiopulmonary Resuscitation (CPR) or artificial respiration, if necessary. Assessing conditions for safety and coming up with an action plan for aquatics emergency. Inspecting pool equipment, facilities and water to make sure they are usable and safe. Instructing or assisting classes To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotels Policy To ensure that maintenance issues are communicated to a Hotel Manager To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Senior Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Senior Manager To ensure that all accidents are reported to a Security Officer/Manager. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Key performance indicators Product knowledge Maintenance and improvement of hotel procedures Quality of training given to employees Customer retention and development Staff retention and development Quality of audit and administrative procedures TPBN1_UKCT