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Reservations Manager \n Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. \n In this role, you will en... \n \n ZIPC1_UKCT

Practice Team Assistant \n Leading City law firm is seeking a Practice Team Assistant to join their London office Real Estate team. This is a fantastic opportunity for a bright, hardworking, and reliable junior who is driven to pursue a career as a Legal PA at one of London’s most prestigious firms. \n What’s On Offer: \n\n • Salary to £29,500\n, • Office based (Monday-Friday)\n, • 09:30-17:30 working hours\n, • Gym membership contribution, and many more amazing employee benefits\n, • Liverpool Street / City location\n\n In this role, you’ll be providing administrative support to Legal PAs, lawyers, and other business services teams, gaining hands-on experience and exposure to a variety of work to further build on your skillset. \n Practice Team Assistant – What You’ll Be Doing: \n\n • Help with organising events or meeting logistics such as booking conference rooms, arranging refreshments, equipment, arranging dial-in details and VC set-up and making restaurant reservations for client lunches or dinners.\n, • Assist with travel bookings which may include single/return train/flight tickets, hotel and taxi bookings\n, • Assist with quick turnaround document work that cannot be sent to the firm’s Document Production team.\n, • Print, photocopy and scan relevant documents as and when required.\n, • Assist with the preparation of Court/Counsel bundles, Deeds and fee earner working papers.\n, • File relevant documents in electronic or hard copy files.\n, • Assist with fee earner expense claims, cheque requisitions, and other banking related admin in a timely manner.\n, • Manage the entry of timesheets for partners (where relevant).\n, • Assist with the billing administration process.\n\n Practice Team Assistant – What We’re Looking For: \n\n • School / College leaver with 5 GCSEs graded 9-4 (A*-C), including Maths & English.\n, • CILEX qualification is desirable but not essential.\n, • Good knowledge of the Microsoft suite (Outlook, Word, Excel, and PowerPoint)\n, • Good written and verbal communication skills and a demonstrated ability to build effective working relationships.\n

CTI (Cisalpina Tours International) with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector. \n It is part of MSC Group, global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide. \n In alignment with our ambitious international expansion, we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success. \n \n THE ROLE \n As a Business Travel Consultant at CTI, you will be responsible for: \n\n • Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.\n, • Issuing tickets, handling possible changes, cancellations, and refunds.\n, • Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.\n, • Exploring and researching everything from low-cost options through to round the world itineraries.\n, • Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.\n, • Responding to emails and calls within the client's SLA (Service Level Agreement).\n, • Managing travel projects, ranging from individual reservations to large groups.\n, • Providing alternative options to clients within their travel policy.\n\n \n WHAT WE ARE LOOKING FOR IN YOU \n Our ideal candidate possesses: \n\n • Practical, hands-on experience specifically with at least one of the following major Global Distribution Systems (GDS): AMADEUS, GALILEO, or SABRE.\n, • Confident and clear spoken and written English. Additional language skills are considered a plus.\n, • Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs.\n, • Outstanding geographical and product knowledge of destinations and airlines.\n, • Strong organizational skills and excellent customer service and communication abilities.\n, • A passion for travel and a commitment to delivering service excellence.\n\n \n THE OFFER \n We provide: \n\n • Competitive salary based on your professional profile and experience, together with company benefits.\n, • Permanent contract, subject to an initial probationary period.\n, • Full-time position: Monday to Friday, 37.5 hours per week.\n, • Hybrid working model: flexibility to work from home 2 days per week and from our office 3 days per week.\n\n Where? This opportunity is available at either of our two office locations: \n 📍 Stockley Park, Uxbridge \n 📍 Woking \n Please make sure to select the office location you are applying for when answering the pre-screening questions. \n \n ➡️ Can you picture yourself in this role and see that you match what we’re looking for? Apply now and let’s get to know each other!

An exceptional opportunity has arisen for a passionate and experienced Front Office Manager to join the team at Criterion Hospitality. \n \n Salary:£33000k \n \n As Front Office Manager, you will take full ownership of the day-to-day Front Office operation, ensuring an exceptional guest experience from arrival through to departure. You will lead from the front, creating a welcoming, professional and high-performing environment while developing and motivating the team to consistently deliver excellent service. \n Key Responsibilities \n\n • Take full responsibility for the smooth day-to-day operation of the Front Office department\n, • Lead, train, motivate and develop the Reception and Front Office team\n, • Ensure seamless check-in and check-out procedures and consistently high standards of guest service\n, • Manage team rotas, staffing levels, holidays and departmental coverage\n, • Handle guest feedback, complaints and escalations professionally and efficiently\n, • Monitor guest satisfaction and identify opportunities to continuously improve the guest journey\n, • Ensure the lobby, reception and Front Office areas are always well presented and proactively managed\n, • Conduct team briefings, one-to-ones, performance reviews and ongoing training\n, • Manage departmental procedures, administration and reporting\n, • Monitor Front Office performance and ensure operational standards and KPIs are achieved\n, • Work closely with Housekeeping, Reservations, Maintenance and other departments to ensure seamless hotel operations\n, • Ensure compliance with company procedures, health & safety, data protection and security requirements\n, • Support recruitment, onboarding and development of Front Office team members\n, • Lead by example and create a positive, professional and guest-focused culture within the department\n\n \n About Us \n \n Criterion Hospitality is a vibrant and forward-thinking company bringing innovation to real estate, hotels and beyond. With four hotels located in London’s dynamic West End, we are passionate about delivering exceptional guest experiences and pushing creative boundaries in everything we do. \n \n What We’re Looking For \n\n • Previous experience as a Front Office Manager, Assistant Front Office Manager or experienced Reception Manager within a hotel environment\n, • Strong knowledge of Front Office operations, systems and procedures\n, • Proven experience leading, motivating and developing a Front Office team\n, • A hands-on leadership style with a strong presence on the hotel floor\n, • Excellent guest service and problem-solving skills\n, • Strong communication, organisational and people-management skills\n, • Confidence managing difficult situations and guest complaints\n, • Ability to work effectively in a fast-paced hotel environment\n, • Commercial awareness and an understanding of departmental performance\n, • Calm under pressure, solution-focused and proactive, with a positive can-do attitude\n\n

Position: Guest Relations & Guest Experience Manager \n Reports to: General Manager \n Hours: Full-time, 48 hours per week. Evenings, weekends and bank holidays as required. \n Visa Sponsorship: Visa sponsorship may be available for eligible candidates who are currently residing in the UK, subject to meeting UK Skilled Worker visa and immigration requirements. \n \n What will I be doing? \n The Guest Relations & Guest Experience Manager own the guest experience at ...At Sloane from first enquiry to post-stay: engage with guests and build relationships that turn visitors into regulars, hold the line on presentation and service in every guest-facing area, and help raise the hotel’s profile alongside Sales, Marketing and PR. Reports to the General Manager, works alongside all Heads of Department, and steps up as the most senior person on site whenever the General Manager is away. \n \n Key Responsibilities \n Guest engagement & relationships \n\n • Engage with guests before, during and after their stay, building a genuine relationship with each one.\n, • Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t.\n, • Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival.\n, • Personally manage VIP arrivals, welcome cards and bespoke amenities.\n, • Own the response to complaints and service failures, resolving them during the stay wherever possible.\n, • Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it.\n\n \n Visibility & profile \n\n • Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR.\n, • Turn guest relationships and insight into coverage, referrals and word of mouth.\n, • Host press and VIP visits, representing the hotel as its lead ambassador.\n, • Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele.\n\n \n Standards & feedback \n\n • Walk every guest-facing area each morning — rooms, restaurant, bar, public spaces — and log presentation or service defects with the responsible Head of Department.\n, • Conduct and train VIP room inspections.\n, • Track feedback across review platforms and in-stay and post-stay channels; report trends and agreed actions to the General Manager weekly.\n\n \n Curation & events \n\n • Curate guest lists for gatherings and vet group bookings and large F&B reservations against brand and atmosphere criteria.\n, • Plan and run a calendar of intimate guest events.\n, • Review guest-facing copy for tone and accuracy.\n\n \n Team & front of house \n\n • Brief and train front-of-house teams on service and grooming standards, and input into the recruitment of guest-facing roles.\n, • Represent the guest experience in daily operations meetings and agree follow-up actions with Heads of Department.\n, • Take charge of the hotel and its day-to-day operation in the General Manager’s absence.\n\n \n What are we looking for? \n\n • Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage.\n, • Emotionally intelligent — quick to read people and adapt your approach to each guest.\n, • A natural relationship-builder, equally at ease with regulars, VIPs and press.\n, • Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile.\n, • A sharp eye for detail and the judgement to fix issues before a guest ever notices.\n, • Clear, confident writing for guest correspondence, copy and team briefings.\n, • Working knowledge of UK Health & Safety, GDPR and data protection.\n, • Available to work evenings, weekends and bank holidays.\n, • Francophile\n\n \n What will I get? \n\n • Competitive salary based on experience.\n, • Service charge (£9,000–£10,000 per annum, subject to business levels).\n, • Discretionary bonus of up to 20% against KPIs.\n, • Enhanced pension scheme.*\n, • Enhanced annual leave.\n, • Enhanced maternity and paternity pay.\n, • Complimentary meals while on duty.\n, • Private Bupa Health Plan.*\n, • Social events and engagement programmes.\n, • Access to CODE App hospitality benefits.*\n\n *Upon successful completion of the probation period \n \n Who are we? \n We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. \n Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. \n Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

Location: Mayfair, London (office/site based) \n Contract type: Full-time \n \n Help build an exceptional lifestyle by executing with excellence. \n We are looking for a highly organised, reliable and diligent Executive Lifestyle Assistant to support a fast-moving entrepreneur. \n This is a hands-on, execution-focused role combining executive assistance with personal concierge support. \n The successful candidate will create a friction-free environment by managing administration, logistics and practical day-to-day needs, allowing the principal to focus on strategy, technology, investment and long-term planning. \n \n Responsibilities \n\n • Calendar management\n, • Travel booking and coordination\n, • Packing and unpacking\n, • Carrying and managing luggage\n, • Restaurant and hotel reservations\n, • Personal shopping and errands\n, • Purchasing, returns and deliveries\n, • Expense management\n, • Administrative support\n, • Document organisation\n, • Supplier and contractor coordination\n, • Supplier quality control\n, • Wardrobe and dry-cleaning coordination\n, • Household and property logistics\n, • Appointment and event bookings\n, • Lifestyle and concierge support\n\n \n We are looking for someone who is \n\n • Exceptionally organised\n, • Highly reliable\n, • Calm under pressure\n, • Detail-oriented\n, • Proactive and practical\n, • Honest, discreet and trustworthy\n, • Willing to help with hands-on tasks\n, • Able to follow systems accurately\n, • Comfortable using AI tools and modern software\n, • Flexible when plans change\n\n \n Not required \n \n This role does not require you to be a strategist or make major business decisions. \n \n It is not a purely desk-based role. You should be equally comfortable organising a calendar, carrying luggage or checking supplier deliverables. \n Clear thinking, discipline and excellent execution are valued more than strong opinions. \n \n Our philosophy \n We believe exceptional execution creates exceptional freedom. \n The role exists to reduce friction, improve organisation and support a high-quality lifestyle.

About us \n \n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n \n About the Hotel \n \n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n \n About The Job \n \n An opportunity has arisen for a Guest Relations Executive to join the Guest Relations Team in Jumeirah Carlton Tower. \n \n The main duties and responsibilities of this role are: \n \n\n • Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.\n, • Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination.\n, • Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.\n, • Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.\n, • Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.\n, • Welcome VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.\n\n \n The ideal candidate for this position will have the following experience and qualifications: \n \n\n • Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds.\n, • Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.\n, • Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).\n, • Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism.\n, • Adaptable and flexible, capable of working evenings, weekends, and holidays as needed.\n, • Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.\n\n \n About the Benefits: \n \n Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. \n \n Benefits include - \n \n\n • Supportive and inclusive work environment\n, • Access to Learning & Development programmes and clear career pathways\n, • Opportunities for internal mobility within our global network\n, • Colleague discounts on food, beverage, and hotel stays worldwide\n, • Health care and insurance benefits\n, • Competitive salary + excellent service charge\n, • Extra holiday for significant Birthdays (21.30.40. etc.)\n, • Jumeirah perks website access – discount\n, • Dry cleaning of uniform or Business attire\n, • Meals on duty!\n\n \n Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

About Jumeirah \n \n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n \n About Jumeirah Carlton Tower \n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. \n The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n \n About the Job \n \n An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. \n \n The main duties and responsibilities of this role are - \n \n\n • Supervise and manage the Reservations team, offering guidance, support, and training.\n, • Conduct regular training sessions to ensure team knowledge of hotel policies and systems.\n, • Monitor team performance and provide constructive feedback.\n, • Schedule and coordinate team shifts to ensure adequate coverage.\n, • Assist in recruitment and onboarding of new team members.\n, • Process telephone and email reservations using Opera, ensuring accuracy.\n\n \n Candidate Profile \n \n\n • Previous supervisory or management experience preferred.\n, • Excellent English communication skills.\n, • Proficient in Microsoft Word, Excel, and PowerPoint.\n, • Strong knowledge of Opera reservation system.\n, • Ability to communicate effectively at all levels.\n\n \n About the Benefits \n \n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. \n Benefits include: \n \n\n • Supportive and inclusive work environment\n, • Access to Learning & Development programmes and clear career pathways\n, • Opportunities for internal mobility within our global network\n, • Colleague discounts on food, beverage, and hotel stays worldwide\n, • Health care and insurance benefits\n, • Competitive salary + excellent service charge\n, • Extra holiday for significant Birthdays (21.30.40. etc.)\n, • Jumeirah perks website access – discount\n, • Dry cleaning of uniform or Business attire\n, • Meals on duty!\n\n \n Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.

Director of Front Office – Stunning Caribbean Location \n \n Location: Caribbean \n \n Package: Competitive base salary + gratuities + accommodation allowance + relocation \n \n Frontier Recruitment is partnering with a luxury five-star resort in the Caribbean to recruit an experienced Director of Front Office. \n \n This is an opportunity for a passionate hospitality leader who thrives on delivering exceptional guest experiences while leading and developing high-performing teams. You'll oversee all Front Office operations, ensuring every guest journey is seamless from arrival through to departure. \n \n What you'll be doing: \n\n • Leading all Front Office operations, including Front Desk, Concierge, Bell Services, Guest Experience and Butler operations\n, • Driving luxury service standards and creating memorable guest experiences\n, • Coaching, mentoring and developing a large, multicultural team\n, • Working closely with Housekeeping, Reservations and other operational departments\n, • Managing staffing, scheduling, service delivery and operational performance\n, • Monitoring guest feedback and implementing continuous improvements\n, • Supporting revenue opportunities through upselling and operational excellence\n\n \n What we're looking for: \n\n • Previous experience as a Director of Front Office, Assistant Director of Front Office or similar senior leadership role\n, • Luxury resort or five-star hotel experience\n, • Strong leadership and people development skills\n, • Experience working within multicultural teams\n, • Knowledge of Opera Cloud or a similar PMS\n, • Resort or island experience would be highly advantageous\n\n \n If you're ready for your next international leadership opportunity with a luxury hospitality brand, we'd love to hear from you. \n \n To apply, please submit your resume in confidence. \n \n We appreciate every application; however, only shortlisted candidates will be contacted.

Corporate Receptionist \n Hotel Receptionists Welcome To Apply! \n London \n £35k to £42k salary (dep exp) \n \n Corporate Receptionist Vacancy in London. An opportunity has arisen at large global Finance Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration \n ESSENTIAL EXPERIENCE: Reception, Hotel Reception PREFERABLY \n Using your 5* reception skills you would be their ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. \n \n This firm offers an excellent benefits package, including a generous bonus, gym membership, season ticket loan, private dental insurance, life insurance, private healthcare and more. \n \n Important: Previous front-of-house reception experience within a corporate company or four- or five-star hotel is essential. Applications are also welcomed from candidates with previous cabin crew experience. \n \n Reception Duties \n \n Meeting and greeting clients, staff and visitors in a warm and friendly manner \n Managing the meeting room calendar and room-booking software \n Setting up conference calls \n Overseeing the catering team when setting up and clearing meeting rooms \n Ensuring meeting rooms and reception areas remain tidy and presentable \n Booking lunches and liaising with the hospitality team regarding food and drinks for guests \n Monitoring office supplies and placing orders when necessary \n Providing general administrative support, including photocopying, scanning and document preparation \n Booking travel and accommodation \n \n Requirements \n Previous corporate front-of-house, reception, four- or five-star hotel, or cabin crew experience \n Able to work the 1:00pm to 9:00pm shift \n Excellent communication and administration skills \n Confident communicating with people at all levels \n Strong organisational skills and attention to detail \n Able to prioritise effectively within a busy and challenging environment \n Excellent telephone manner \n Polished, professional and courteous presentation \n A supportive team player \n Good working knowledge of Microsoft Office \n \n Search “Receptionist Needed” for more information about our current vacancies.

About Us \n One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do. \n \n Join One Aldwych as a Senior Concierge, where you will support the Head Concierge in leading the team to deliver exceptional guest service and uphold the highest luxury standards. \n With your extensive local knowledge and passion for hospitality, you will help create personalised and memorable experiences for our guests while ensuring every interaction reflects the excellence of our Hotel. \n \n Your responsibilities \n\n • Support the Head Concierge in the day-to-day operation of the Concierge department.\n, • Deliver exceptional, personalised service while anticipating and exceeding guest expectations.\n, • Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.\n, • Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.\n, • Supervise and support the Concierge team, maintaining the highest luxury service standards.\n, • Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.\n\n \n What you will bring \n\n • Previous Concierge experience in a luxury 5-star hotel.\n, • Exceptional customer service and guest engagement skills.\n, • Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.\n, • Current Les Clefs d'Or (The Golden Keys) membership.\n, • Excellent written and spoken English.\n, • Full, clean UK driving licence held for 5+ years.\n\n \n Rewards you deserve \n At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow. That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work. \n \n\n • Competitive salary and service charge\n, • Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service\n, • Food & Beverage Discounts: Receive 50% discount across our restaurants and bars\n, • Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels\n, • Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter\n, • Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend\n, • Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service\n, • Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms\n, • Learning & Development: Access training and development opportunities, career conversations and ongoing support\n, • Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions\n, • Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments\n\n \n \n At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. \n We pride ourselves on having a safe space for people to visit and work.

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.Front of House (FOH) SupervisorThe role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach th at anticipates our HSBC colleagues & customer's needs in line with the CX vision "enabling opportunities for everyo ne to flourish ".Working hours/patternMonday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.Key responsibilitiesCustomer FocusTo ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journeyTo collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolutionTo ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hostsLiaising with PA/EA teams, clients & visitors and providing excellent customer service - encouraging the team to deliver "wow" moments when the opportunity arisesMonitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with VgreetProactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolutionEnsure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARsLeadership AccountabilityTo lead the team's awareness of business and team activity with regular and ad-hoc communicationStrategically rota the team according to VIP events and transfer floor meetingsProvide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queriesEnsure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM processEnsure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniformOrganise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet , guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanlinessSupport a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the "trained trainer"Proactive Guest Services Operation and CommunicationAdaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriatelyCommunicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationshipsEscalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordinglyOrganise the training of new Guest Services team members including induction plans and reviewsTo support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the clientPerson Specification/RequirementsAt least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated service leader committed to driving service excellencePossesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skillsOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailProfessional and high standard of overall communicationShould have an excellent and positive "can do attitude" and a great team player and leaderAble to work in a busy and pressurised environmentproviding a discreet and personalised service.From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operationLocation:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Reservations Agent - London | Weekly pay & weekday office hours We're looking for an experienced Reservations Agent to join a busy hotel in a prime London location. This is a great opportunity for someone with strong hotel reservations experience who is confident using Opera Cloud and enjoys delivering excellent guest service. Why apply for this Reservations Agent role? You'll enjoy: From £14.50 per hour, depending on experience Paid for every hour you work Weekly pay every Friday, directly to your account Monday to Friday, 9am to 5.30pm A minimum two-week opportunity with an immediate start Key Responsibilities You'll support the reservations operation, handling bookings and guest enquiries across multiple channels. Process phone, email and online bookings using Opera Cloud Respond warmly and professionally to guest enquiries Accurately record bookings and update availability Manage GDS updates and reservation data Confirm bookings and process cancellations or amendments What we're looking for You'll need previous hotel reservations experience and strong attention to detail. Previous Reservations experience within a medium to large operation Opera Cloud experience is essential Excellent communication and guest service skills Available to start this week or from Monday 17th August 2026 No prior commitments, including holidays or notice periods Eligible to work in the UKIf you'r...

Due to growth, now seeking an experienced Inbound Travel Reservations Executive , full or part time, hybrid working. This highly respected travel company has an outstanding reputation within the industry, where employees enjoy long-term careers and excellent opportunities for growth. Our client is passionate about creating unforgettable journeys while fostering a supportive, collaborative and rewarding working environment. If you are from an inbound wholesale or groups travel company with experience in booking group travel along with negotiation of rates seeking career progression we would love to hear from you. Inbound Travel Reservations Executive Duties: No two days are the same in this exciting and varied role. As an Inbound Travel Quotation Executive, you will play a key role in creating competitive and tailored group travel proposals while building strong relationships with suppliers across the UK and Europe. Key Responsibilities: Prepare accurate, competitive and bespoke quotations for inbound group travel across the UK and Europe. Source, negotiate and secure the best rates for hotels, accommodation and other travel services to maximise value for clients. Build and maintain excellent relationships with hotels, suppliers and industry partners, ensuring the highest levels of service and competitive pricing. Handle group travel bookings from enquiry through to confirmation, ensuring every detail is managed efficiently and accurately. Liaise with clients and suppliers to tailor itineraries and meet specific group requirements. Negotiate contracts, availability and rates with suppliers to achieve the best commercial outcomes. Ensure all quotations are delivered within agreed deadlines while maintaining exceptional attention to detail. Keep up to date with hotel products, destinations and travel trends across the UK and Europe to provide expert recommendations. Deliver outstanding customer service, building long-term relationships with clients and suppliers alike. Inbound Travel Quotation Executive Benefits: Varied job role Pension Employee Assistance programme Full or part time with M-F office and flexible hours working hybrid Parking Travel perks Supportive team Career growth Plus many more benefits. Locations Cambridge, St Ives, St Neots, Huntingdon, Godmanchester, Brampton, Peterborough and surrounding areas. TPBN1_UKTJ

GUEST RELATIONS & EVENTS MANAGER ABINGDON UP TO £35,000 + EXCELLENT BENEFITS + EVENTS + LONG-TERM CAREER THE OPPORTUNITY: Are you a Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or Duty Manager looking to transfer your hospitality experience into a unique clie

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!What We Do…We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.About the Sales Executive (French Speaking) role...You will be working with hotel owners across a number of territories in Europe and the UK, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.What you'll do:Client acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organisations. Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. What we need from you:Minimum 12 months of Software-as-a-Service (SaaS) sales experienceFluent in French and English (written and spoken)A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coachingOur Perks & Benefits…Equity packages for you to be a part of the SiteMinder journey Hybrid working model (3 days per week at our London Hammersmith office)Mental health and well-being initiativesGenerous parental (including secondary) leave policyPaid birthday, study and volunteering leave every yearSponsored social clubs, team events, and celebrationsEmployee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentGTM - Sales

Firmdale Hotels’ Charlotte Street Hotel in London is seeking a Reservations Manager to lead our reservations team and ensure seamless guest experiences.

The Cumberland, a Clermont Hotel Group property in London, is seeking a Groups Administrator to manage group reservations from contract to delivery across our hotels.

The Imperial Exmouth Hotel is looking for a Reservation & Guest Experience Specialist based in Selsdon, Croydon.This full-time position invites individuals passionate about hospitality to help create memorable guest experiences from first contact.Key responsibilities include managing reservations, p

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL. Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience. Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.

As a Hotel Receptionist / Front of House Team Member you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Hotel Receptionist / Front of House Team Member you will support communication across depart

As Group, Conference, and Events (GCE) Planning Manager, you will manage the planning of large programmes. Groups, Conference and Events (GCE) Planning Manager. Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisu

Henrietta Hotel, a luxury boutique property in Covent Garden, London, is seeking an experienced Hotel Manager on a maternity cover basis (6 to 9 months). Based in Covent Garden, you will oversee Front Desk, Housekeeping, Reservations and Maintenance, work with Revenue, Sales, and HR teams, and repre

This is a fantastic opportunity for someone with working Amadeus skills and previous business travel experience to take the next step in their career. Arrange flights, car hire, rail, and hotel reservations in line with client travel policies. Offer the most cost‑effective and convenient travel so

Handle guest enquiries, providing accurate information about the hotel, local area, and services. Manage reservations, process payments, and maintain guest records using the hotel's booking system. Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.

The Reservations & Leisure Sales Manager is responsible for leading the Reservations Department while driving leisure sales performance to maximise hotel revenue and profitability. Reporting to the Commercial Office Manager, the role oversees the day-to‑day operation of the reservations function,

You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservations systems, and guest service standards. You are an experienced and highly organised Front Office professional with a strong background in the

Brown's Hotel, a Rocco Forte Hotel, invites a dedicated Maitre D' to join Charlie's Restaurant in London.You will welcome guests with elegance, manage reservations and seating, and coordinate exceptional dining experiences from arrival to departure.As the first point of contact, you will handle enqu

Previous hotel front-of-house exposure is valued. Locke Hotels in London is seeking a Front of House Assistant to welcome guests and deliver outstanding service from check-in to check-out. You’ll help guests with reservations, provide local tips, and ensure a seamless stay in a fast-paced, team-or

The Head of Revenue, Reservations and Distribution is a senior member of the Montcalm Collection Executive Leadership Team and is responsible for leading the commercial strategy across Revenue Management, Reservations and Distribution for the entire hotel portfolio. Technology & Digital Distribution

PPHE Hotel Group is seeking a Distribution Support Executive to be the first line of tech-savvy support for our Revenue and Reservations teams, resolving connectivity hiccups and optimizing CRS and Siteminder workflows. You will audit distribution systems, configure rate plans, onboard new propertie

A luxury hotel in London is seeking an entry-level Receptionist to join their fine dining restaurant team.Responsibilities include greeting guests, managing reservations, and ensuring a high standard of service.Candidates should have experience in a similar setting and excellent communication skills

As a Business Travel Consultant at CTI, you will be responsible for:. Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations. Providing alternative options to clients within their travel policy.

As a Business Travel Consultant at CTI, you will be responsible for:. Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations. A passion for travel and a commitment to delivering service excellence.

Hotel Receptionists please apply !!. Corporate Receptionist opportunity has arisen at large global Law Firm - Reservations of Meetings & Executive Events and generally providing 5* customer service and liaising with VIPs and UHNW individuals, also providing team support administration. IMPORTANT: Pr

Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherds Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments, it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception & Membership Manager , you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship-building expertise, and a genuine passion for wellbeing. What's Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing. As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here's what you can look forward to as our Spa Reception & Membership Manager: Annual Salary: £38,000 Commission structure Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties IHG Employee rate across 6000 hotels globally Complimentary stay after passing probation Extensive discounts on our benefits platform Access to a Healthcare Cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing Career development programmes and training opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure. Operational leadership in the absence of the Director of Spa & Wellbeing. Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building, Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency. Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together. Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement. Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results. Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver. Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate. Assist with scheduling team rotas, managing timesheets, and overseeing booking systems. What's Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring: Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role Proven experience driving membership sales, retention, and guest loyalty programmes Strong commercial awareness with the ability to achieve revenue and membership targets Exceptional interpersonal, communication, and organisational skills Experience leading, developing, and motivating guest-facing teams Confidence handling VIP guests, member relationships, and service recovery situations Experience using spa booking, membership, or CRM systems A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences Fitness knowledge is an advantage Pre-opening experience a bonus! As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK. TPBN1_UKCT

The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. With our collection of boutique hotels, townhouses, and parlours nestled in Londons most characterful neighbourhoods, we offer more than a stay we curate experiences brimming with thoughtful details, curated charm, and stories layered into every corner. Our food and drink are an extension of this ethos carefully crafted menus, perfectly poured cocktails, and service that feels warm, attentive, and never scripted. We believe that dining and drinking at The Zetter should be as memorable as sleeping under our roofs. Just moments away from the British Museum, our Bloomsbury townhouse is a design-led hideaway full of characterful rooms and suites, a gym, and tranquil gardenplus a parlour and terrace made for long, leisurely cocktails. Role Overview As Chef de Partie, you are responsible for running your section to a consistently high standard, supporting the Sous Chef and Head Chef with service delivery, preparation, quality control, and kitchen organisation. You will take ownership of mise en place, ensuring your section is always service-ready, and youll support the training and development of junior team members. This is a hands-on role requiring strong technical ability, pace, and pride in standards, with a focus on consistency, organisation, hygiene, and teamwork. Key Responsibilities Section Leadership & Service Run your section during service, ensuring dishes are delivered on time and to specification. Prepare, cook, and present dishes to the highest standards of flavour, freshness, and presentation. Maintain consistent seasoning, portioning, and plating standards across every service. Adapt quickly to last-minute changes, reservations, dietary needs, and event demands. Preparation & Kitchen Organisation Complete mise en place in line with forecasted covers, events, and in-house business. Prepare sauces, soups, garnishes, and components as required for your section. Ensure correct storage, labelling, rotation, and positioning of food in line with HACCP. Order and manage supplies for your section, minimising waste and maintaining stock control. Teamwork & Training Supervise and support Demi Chefs, Commis Chefs, and Kitchen Porters during your shift. Support training and coaching of junior staff, leading by example and reinforcing standards. Carry out clear handovers at the end of each shift to support continuity and readiness. Compliance, Hygiene & Sustainability Follow food safety, hygiene, and sanitation procedures, applying HACCP principles at all times. Maintain a clean and organised section, ensuring equipment and work areas are safe and presentable. Support The Zetter Groups sustainability approach by reducing waste and handling recycling correctly. What Awaits You at The Zetter: Discounted Food & Drink in all Zetter Parlours Friends & Family Hotel Rates 50% off for your favourite people A paid day off on your birthday A culture that values individuality, celebrates effort, and supports growth We are an equal opportunity employer, and all applications will receive consideration for employment without regard to any protected characteristics by law. TPBN1_UKCT

Head of Revenue, Reservations & Distribution London | £80,000 + 10% Bonus + £2,006 Travel Allowance Are you a commercially driven Revenue leader with experience across Revenue Management, Reservations and Distribution within the luxury hospitality sector? We're recruiting for an exceptional opportunity to join one of London's leading luxury hotel groups in a newly created Head of Revenue, Reservations & Distribution position. This Executive Leadership role will lead the commercial strategy across a portfolio of luxury hotels, driving revenue, profitability and market share while shaping the future commercial direction of the business. If you have a passion for data, pricing strategy, commercial performance and leading high-performing teams, we'd love to hear from you. The Role Reporting into the Head of Hotels, you'll take ownership of Revenue Management, Reservations and Distribution across a portfolio of more than thirteen hotels. Working closely with Sales, Marketing, Finance, Operations and General Managers, you'll develop and implement commercial strategies that maximise profitability, optimise distribution channels and deliver sustainable revenue growth. Key Responsibilities Lead the overall Revenue, Reservations and Distribution strategy across the hotel portfolio. Develop pricing strategies that maximise occupancy, ADR, RevPAR and profitability. Oversee forecasting, budgeting and commercial planning. Lead the Reservations function, ensuring exceptional service, conversion and upselling performance. Manage all distribution channels including OTAs, GDS, wholesale partners and direct booking platforms. Optimise channel mix to maximise revenue while reducing acquisition costs. Produce commercial reporting, forecasting and performance analysis for Executive Leadership. Work collaboratively with Sales, Marketing and Operations to maximise demand generation. Oversee Revenue Management Systems, PMS, CRS and Channel Management platforms. Lead commercial transformation projects, system enhancements and new initiatives. Build, coach and develop a high-performing commercial team. About You You'll be a strategic commercial leader with a strong analytical mindset and a proven track record of delivering revenue growth within a multi-property hospitality environment. You'll ideally have: Significant senior experience in Revenue Management, Reservations and Distribution. Experience within luxury or upper-upscale hotels. Multi-property or portfolio management experience. Strong commercial and financial acumen. Experience using Revenue Management Systems such as IDeaS, Duetto or similar. Advanced knowledge of Opera PMS, CRS platforms and Channel Managers. Experience managing OTAs, GDS connectivity and distribution strategies. Excellent forecasting, budgeting and analytical skills. Proven ability to influence senior stakeholders and Executive Leadership. Outstanding leadership, communication and presentation skills. Experience leading commercial change and business transformation projects. Package £80,000 basic salary 10% annual bonus £2,006 travel allowance Executive Leadership position Hybrid working London Head Office location Excellent career progression within a prestigious luxury hospitality group

MULTIPLE PERMANENT IT ROLES – LONDON, UK London – Hybrid (2–3 days onsite per week) Permanent Opportunities Target Start: 3rd Week of September 2026 We are hiring multiple technology professionals for major Airline/Aviation and Hospitality technology programmes. OPEN POSITIONS Junior Java Developer – Airline Domain2–3 years' experience Java / Spring / Spring Boot Microservices & REST APIs Cloud (AWS / Azure / GCP) CI/CD Airline/Aviation experience required Mid-Level Java Developer – Airline / Hospitality 3–5 years' experience Java / Spring Boot Microservices & REST APIs SQL / RDBMS – Oracle preferred AWS / Azure / GCP CI/CD Airline or Hospitality domain experience required Senior Java Developer – Airline / Hospitality • 5–8 years' experience, • Java / Spring Boot, • Microservices & REST APIs, • Cloud & CI/CD, • Kafka / Azure Event Hub advantageous, • Airline or Hospitality domain experience required Senior C++ Developer – Airline Operations 5–8 years' experience C++ / STL / OOP / Design Patterns Multithreading & Python Linux / Unix REST APIs & SQL Git / Jenkins / CI/CD Airline Operations Platform / Airline experience required Senior Angular Developer – Airline Operations 5–8 years' experience Angular 16+ TypeScript / JavaScript RxJS / NgRx / Angular Material REST API integration Git / Jenkins / CI/CD Airline Operations Platform (AOP) experience required Power BI Developer – Airline Operations 5–8 years' experience Power BI Desktop & Service DAX & Power Query SQL & Data Modelling ETL / API integrations Airline Operations Platform / Airline experience required Senior QA Engineer / SDET – Airline & Payments Strong QA / SDET experience Test Automation API Testing CI/CD Airline + Payment industry experience required ✈️ RELEVANT AIRLINE EXPERIENCE Airline Operations | Flight Operations | Airport Operations | Reservations | GDS / NDC | PSS | OCC | Crew Management | Flight Planning | Disruption Management | Airline Payments RELEVANT HOSPITALITY EXPERIENCE Central Reservation Systems (CRS) | Property Management Systems (PMS) | Hotel Reservations | Booking Platforms | Payment Systems / Payment Gateways ⚠️ IMPORTANT REQUIREMENTS ✅ Relevant Airline/Aviation or Hospitality domain experience is mandatory, depending on the position. ✅ Must be able to work 2–3 days per week onsite in London. ✅ Must already have the right to work in the UK. ❌ No visa sponsorship available. ❌ Candidates with 2–3 month notice periods cannot be considered. ✅ Candidates should be available to start from the 3rd week of September 2026. Salaries depend on role and experience, with some flexibility available for particularly strong candidates with relevant Airline or Hospitality domain expertise. To apply, please send your latest CV together with: • Current location • Notice period / earliest start date • Salary expectations • UK right-to-work status • Relevant Airline/Aviation or Hospitality domain experience Referrals are very welcome

Company Description At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality. Job Description SCOPE OF POSITION As the Night Manager at Sofitel, you will oversee all hotel operations during your shift, ensuring seamless service that aligns with our brand standards and exceeds guest expectations. Your leadership will ensure the night audit processes are completed meticulously, fulfilling all legal and audit requirements while maintaining an atmosphere of safety and refined luxury. Key Responsibilities Lead and oversee all hotel operations during the night shift, ensuring exceptional guest service and brand standards are maintained. Supervise and support the Night Team, ensuring accurate completion of the Night Audit and all daily operational checks. Manage guest requests, complaints, emergencies, and overbooking situations with professionalism and efficiency. Maintain the safety and security of guests, employees, and hotel premises in partnership with the Security team. Ensure hotel cleanliness, maintenance issues, and service standards are consistently upheld throughout the property. Monitor financial controls, revenue opportunities, guest billing accuracy, and loyalty programme enrolments. Coordinate effectively with Front Office, Housekeeping, Reservations, and Finance teams to ensure smooth hotel operations. Prepare detailed shift handovers, maintain accurate records, and ensure compliance with company procedures and brand standards. Promote Accor and Sofitel values, support an inclusive workplace culture, and assist with team administration, including rota management. Qualifications Qualifications Minimum 2 years experience in a Night Manager, Assistant Night Manager, or Front Office supervisory role within a luxury hotel environment. Strong knowledge of hotel operations, including Front Office, Night Audit processes, guest services, and revenue management. Proven leadership skills with the ability to motivate, develop, and manage teams during overnight operations. Excellent communication and problem-solving abilities, with confidence in handling guest concerns, emergencies, and operational challenges. Good financial acumen, with experience in auditing, cash handling, billing controls, and revenue optimisation. Flexible and adaptable, with the ability to work night shifts, manage multiple priorities, and maintain high standards under pressure. Additional Information Discover a world of unparalleled perks tailored just for you: Competitive compensation package, including departmental incentives andannual bonus of £1.300,00 per year. Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones. Employee Benefit Card Discounted rates at Accor properties worldwide. Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast. Complimentary Meals While on Duty. Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices. Be Part of the Largest Hospitality Group in Europe. Exceptional Training and Development Opportunities through Apprenticeship Program. Global Growth Opportunities. Employee Assistance Program with 24/7 GP Access Your well-being is our priority. Social Events and Activities. Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team. Let your passion shine, visitcareers.accor.com TPBN1_UKCT

Join the Legacy of Taj Hotels in London Step into the world of luxury and unparalleled hospitality with Taj Hotels in London, encompassing two iconic properties St. James Court, A Taj Hotel , and Taj 51 Buckingham Gate Suites & Residences . Nestled in the heart of the city, just moments from Buckingham Palace, these historic properties combine British charm with Tajs legendary service, offering a unique blend of tradition and modernity. The unmatched experience of working with us. At Taj, we don't just craft world-class experienceswe cultivate a community of excellence and warmth. By joining our team, youll bring "Tajness"a sense of trust, care, and intuitive hospitalityto life. With 329 rooms and suites at St. James Court, A Taj Hotel and 86 luxurious residences at Taj 51 Buckingham Gate , six distinguished restaurants, and two inviting bars, youll thrive in a setting where innovation and tradition come together seamlessly. Your role in shaping experiences Two Distinct Experiences : St. James Court, A Taj Hotel, offers classic British sophistication with modern comforts, while Taj 51 Buckingham Gate redefines opulence with its exclusive suites and residences. Exquisite Dining : Collaborate with culinary visionaries at Michelin-starred Quilon (Indian) or curate remarkable dining experiences at House of Ming (Chinese), TH51 (Multi Cuisine), Kona (European and Afternoon Tea), The Hamptons Bar (Finger Food), and Bombay Brasserie (Indian). Timeless Elegance : Be part of our serene Victorian courtyard, where every detail reflects the seamless hospitality Taj is known for. From impeccably designed rooms to grand suites, youll contribute to creating meaningful stays for our guests. Wellness Reimagined : Support rejuvenation and relaxation at J Wellness Circle Spa, offering a blend of traditional Indian therapies and Mediterranean-inspired treatments. Role Description: Restaurant Manager role: As a Restaurant Manager your role will consist of: Leading and managing food & beverage operations to ensure exceptional service and quality. Overseeing all aspects of revenue generation, including efficient management of reservations and table turns. Conducting financial reviews and analyses to drive financial performance, growth, and revenue protection. Engaging and motivating staff through effective training and development programs, fostering a culture of excellence and accountability. Measuring and enhancing guest engagement and satisfaction, with a focus on improving NPS, guest satisfaction metrics on Trust You, TripAdvisor ratings, and other online rankings. Handling a multitude of guest requests and inquiries to ensure exceptional experiences. Driving the hotels KPI initiatives and cultivating a warm, genuine care ethos throughout the team. Restaurant Manager requirements: The ideal candidate will have the following skills, knowledge & experience: Proven experience in a Restaurant Manager role, with a strong track record in revenue generation and financial management. Exposure to managing fast paced and discerning guest led operations. Exceptional communication skills and an engaging personality to connect with guests and team members. Previous experience in managing a large, diverse team with a focus on staff engagement and development. Passion for training and nurturing talent, with a keen eye for detail and quality. A results-oriented mindset, with the ability to drive guest satisfaction and loyalty through effective leadership. What awaits you at Taj? Joining Taj means becoming part of a legacy that prioritises growth, recognition, and purpose. Heres what you can look forward to: Wellbeing at Work : Relish unlimited mealsbreakfast, lunch, and dinnerprepared by our talented in-house chefs. Effortless Elegance : We provide and maintain your uniform, ensuring its always fresh and ready with complimentary dry cleaning. Pension Contribution : Plan for your future with our 4% pension scheme, helping you secure tomorrow while enjoying today. Career Development : Unlock opportunities with industry-leading training programs and the chance to explore roles across Tajs global network. Whether youre mastering new skills or advancing your career, were here to support you. Exclusive Discounts : Enjoy reduced rates at over 200 Taj locations worldwide, complete with complimentary breakfastperfect for creating your own unforgettable moments. Culinary Experiences : Savor 50% discounts on Food & Beverage at our properties and enjoy 25% off treatments at our Jiva Spa. Employee Assistance Programme : Access confidential support for personal or professional challenges, ensuring you always have someone to turn to. Community Spirit : Be part of a team that celebrates achievements, milestones, and connections through social events and activities. Refer a Friend Scheme : Earn £500 for every successful referral, helping us grow our team with exceptional talent. Become part of something extraordinary When you join Taj, youre not just starting a jobyoure stepping into a culture that values warmth, trust, and excellence. Here, every role is a chance to grow, to create, and to make a lasting impact. Picture yourself in a setting where your contributions are celebrated, your aspirations are nurtured, and each day is an opportunity to excel. If this sounds like your next chapter, we invite you to apply and begin your journey at Taj Hotels in London. TPBN1_UKCT

We have an exciting opportunity with Dorsett Shepherds London and our aparthotel Dao by Dorsett West London for a Groups, Meetings & Events Sales Manager. The Groups, Meetings & Events Sales Manager is responsible for developing, managing and maximising group, meetings, conference and event business for the hotel. The role will drive revenue through proactive sales activity, account management and business development across corporate, association, agency, group and MICE markets. The position will manage the sales process from initial enquiry through to confirmation and handover, ensuring commercial opportunities are maximised while delivering a high standard of client service. The role will work closely with Revenue, Events, Reservations and operational departments to achieve agreed revenue, occupancy and profitability objectives. Group & Meetings Sales Develop and implement proactive sales strategies to increase group, meetings and events revenue. Proactively identify and pursue new business opportunities within corporate, agency, association and MICE markets. Manage enquiries for meetings, conferences, residential groups, incentives, social events and other group business. Prepare and present proposals, quotations and contracts in line with hotel commercial strategy. Conduct client meetings, sales calls, presentations, hotel tours and site inspections. Negotiate rates, packages, terms and conditions within agreed commercial guidelines. Maintain a strong and active sales pipeline. Identify opportunities to increase room nights, meeting space, food and beverage and ancillary revenue. Account Management Develop and maintain strong relationships with key corporate, agency, association and MICE accounts. Create and implement account plans for key clients. Conduct regular account reviews and identify opportunities for increased business. Maintain accurate client information and sales activity within the CRM. Manage client feedback and resolve commercial issues promptly and professionally. Commercial & Revenue Management Take responsibility for achieving agreed group and meeting sales targets. Monitor market demand, competitor activity and local business trends. Provide accurate sales forecasts, pipeline updates and revenue projections. Identify need periods and develop targeted sales activity to support occupancy and revenue. Ensure business accepted is commercially viable and aligned with hotel strategy. Review lost business and conversion performance to identify opportunities for improvement. Event & Operational Coordination Work closely with the Events, Reservations, Revenue, Front Office and Food & Beverage teams. Ensure all confirmed group and meeting business is accurately handed over to the relevant operational departments. Communicate client requirements, special arrangements and commercial commitments clearly and accurately. Support the Events team in maintaining a seamless client journey from enquiry through to event delivery. Attend relevant pre-conference meetings and operational briefings where required. Business Development & Networking Generate new business through proactive sales calls, appointments, networking and industry engagement. Attend relevant trade shows, exhibitions, workshops and industry events. Organise and host client events, familiarisation trips and site inspections. Develop relationships with event agencies, PCOs, DMCs, corporate bookers and other business partners. Research new markets, sectors and accounts to identify growth opportunities. Represent the hotel professionally at external events and client meetings. In return, you will receive: 28 Days Holidays Meals on Duty Associate discounted rates with our hotels Training and Development Opportunities Auto-enrolment Pension Dry Cleaning Free Eye test for VDU users Free Dry Cleaning Social Events Join our passionate ESG committee to promote sustainability A bit about us Dorsett Shepherds Bush is a listed building with 317 rooms, 3 meeting rooms and Dao by Dorsett West London with 74 apartments. The hotels doors opened in June 2014 and over the last few years gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms. The aparthotel opened its doors in April 2022. Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Thank you for taking the time to apply for an opportunity with Dorsett Shepherds Bush London. If you do not hear from us within 14 days, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future. TPBN1_UKCT

Waldorf Astoria London - Admiralty Arch is seeking a Concierge to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worlds most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 days holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. Here's what you'll do during a typical day: A Concierge serves as a trusted ambassador and primary point of contact for Guests and VIPs throughout their stay, delivering personalised assistance and curated local insight with discretion and professionalism. As a Concierge, you will shape the first and lasting impressions of the hotel experience. You will engage with Guests and VIPs throughout their stay, providing expert guidance on hotel services and the local destination, while upholding the highest standards of luxury hospitality. Your responsibilities will include: Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail Providing tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements Accurately processing, handling, and delivering Guest messages and correspondence Coordinating the delivery, collection, and secure storage of Guest luggage with care and discretion Remaining fully informed of hotel services, daily VIP arrivals, special requests, and notable events Ensuring the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times Supporting Management as required, including responding calmly and effectively in emergency situations Consistently presenting a polished, professional image that reflects exceptional hospitality and Guest service Maintaining a clean, safe, and well-organised working environment Adhering to all policies and procedures when operating front-of-house equipment and property management systems What are we looking for? A Concierge representing a Hilton luxury brand acts at all times in the best interest of Guests while working collaboratively with fellow Team Members. To succeed in this role, you will demonstrate the following attributes: A positive, poised attitude with strong verbal and interpersonal communication skills A genuine commitment to delivering exceptional, personalised service Impeccable grooming and presentation standards Flexibility and composure when responding to varied and unexpected situations The ability to work independently with confidence, as well as collaboratively within a team Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience working in a Concierge role within a hotel or luxury hospitality environment What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. TPBN1_UKCT

Company Description Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capitals most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life. For more information: auberge.com/cambridgehouse/ Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge Job Description As Entertainment & Luxury Sales Manager, you will be the ambassador for Cambridge House across these specialty markets, driving revenue through leisure, corporate, and group segments. A key member of the sales team, you will help Cambridge House establish itself as a beacon of upscale entertainment, refined partnerships, and unforgettable experiences in Mayfair. Working closely with the Director of Sales, you will be responsible for developing, managing, and growing revenue opportunities within the Entertainment industry and the Luxury sector. As part of the pre-opening team, the Entertainment & Luxury Sales Manager will play a critical role in building awareness and securing key accounts. Key Responsibilities: Drive measurable growth in revenue, market share, and account penetration across Entertainment, & Luxury segments, contributing to the commercial success of Cambridge House. Develop, manage, and grow a portfolio of Entertainment & Luxury accounts, building long-term relationships and generating repeat business. Identify, qualify, and convert new business opportunities through proactive sales calls, networking, client meetings, site inspections, and market prospecting. Conduct regular client engagement, domestic and international sales travel, and market visits to strengthen partnerships and secure new business opportunities. Prepare tailored proposals, negotiate contracts, and manage opportunities from initial enquiry through to conversion, ensuring commercial objectives are achieved. Collaborate with Marketing, Revenue Management, Events, Food & Beverage, Reservations, and Operations to deliver seamless client experiences and maximise revenue opportunities. Monitor competitor activity, market trends, and developments across the luxury, entertainment, corporate, and leisure sectors, sharing insights to support commercial strategy. Represent Cambridge House at trade shows, familiarisation trips, networking events, client functions, and industry showcases to strengthen brand awareness and develop new business relationships. Maintain accurate CRM records, sales activity, pipeline reporting, account plans, and forecasts to support effective business planning. Deliver exceptional client service throughout the sales process, ensuring long-term loyalty, repeat business, and strong account growth. Qualifications 3+ years of experience in entertainment sales, luxury sales, or related roles within high-end hotels or luxury travel environments. Established international relationships within entertainment, luxury, and premium sectors. Proven record of creating, selling, and executing transient and group business within these specialty markets. Strong commercial acumen. Confident presenter, storyteller, and communicator. Comfortable working in a fast-paced, high expectation environment. Strong understanding of the London luxury market, especially the kind of entertainment, luxury, and brand collaboration expected in Mayfair. Flexibility to travel internationally as required. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok,Facebook, andLinkedIn @Auberge and #AlwaysAuberge TPBN1_UKCT

Hilton Grand Vacations is looking for a Hotel Reservations Specialist to join Diamond Resorts in Lancaster. This role involves managing inbound and outbound calls, providing customer service, and processing reservations. Benefits include hotel discounts, career progression opportunities, and an open

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