Bolton
Join the Team Behind the Action! File Opener Looking for a fast-paced role where no two days are the same? Join Keoghs' largest support team and play a vital role in helping legal cases get off to the best possible start. As a File Opener, you'll be at the heart of the business, opening and processing around 4,000 new instructions every month across a wide range of claims including Motor, Commercial Litigation, EL/PL, and more, supporting over 40 major clients. What you'll be doing: ? Liaising with clients, courts and claimant solicitors to gather key information ? Opening new files accurately and within strict client deadlines ? Identifying urgent instructions and ensuring they are prioritised correctly ? Allocating cases to the appropriate teams using client-specific guidance ? Supporting fee earners by preparing files for immediate action Why join us? ? Be part of a busy, supportive and high-performing team ? Gain exposure to multiple areas of the business and a wide variety of claims ? Develop valuable legal, technical and client management skills ? Clear progression pathway with three competency-based pay bands ? Excellent career development opportunities within a growing organisation If you're organised, enjoy working under pressure, have great attention to detail and thrive in a team environment, this could be the perfect opportunity to kick-start or develop your career with Keoghs. Ready to make an impact from day one? We'd love to hear from you. Key Accountabilities • Ensuring that they always act in line with the Data Protection Act, SRA Standards and Regulations, and the Lexcel Manual, • Working together to process new instructions daily within SLA's, • Ensure that they achieve their objectives, • Receiving all new instructions from the post room, and conducting an initial review to identify level of criticality, division and accident type, • Making calls where required, to clarify information or team allocation, • Inputting case details to system, ensuring accuracy and speed of allocation to fee earning team, • Prioritising own workload throughout the day depending upon criticality and time received, • Ensure a full traceability record of all files through the use of delivery spreadsheets, • Promptly and professionally dealing with queries received internally within Keoghs, or externally from clients, • May also be required to assist other functions within the Business Support Unit, with any of the following tasks:, • Administrative support, • Closing files on the case management system, • Sorting & distributing post, which may include transporting files between our Bolton offices, • Assisting Reception Responsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role. Working Hours: this is a full-time role working Monday to Friday 9am to 5pm. Working 1 day in the Bolton office and 4 days from home. Experience, Skills and Qualifications • 5 or more GCSE Grade A-C including Maths & English, • Competent IT user, • Excellent organisation skills, • Ability to work under pressure to targets, • Excellent attention to detail, • Confident telephone manner, • Self-Motivated, • Ability to adapt to ever changing processes and grasp new work easily, • A great eye for detail & accuracy, • Confident in problem solving and able to work on their own initiative, • Must be able to demonstrate high standards in numeracy and literacy., • Ability to work as part of a team, • Excellent communication skills Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours Communication - ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues Planning & Organisation - ability to structure, manage and prioritise workload accordingly Adaptability - ability to adapt to different situations and tasks, whilst maintaining quality and service Quality of Service - to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division Desirable: • Data input experience, • Telephone experience, • Customer service experience Benefits • Davies Incentive Plan, • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days), • Simply Health Care Cash Plan, • WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing, • Death In Service - after 1 years' service, • Pension Contribution based 5% Employee / 3% Employer, • Employee Resource Groups, • Employee Volunteering Programme, • Cycle to Work Scheme, • Tech Scheme, • Season Ticket Loan, • Gym Flex, • Access to Online Discount Sites, • Discounted Gourmet Society Membership, • Discounted Tickets for Merlin Attractions nationwide, • Discounts at local retail outlets after successfully completing probation