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  • Health Care Assistant (HCA)
    Health Care Assistant (HCA)
    19 days ago
    £13–£14.5 hourly
    Part-time
    London

    Join our dedicated healthcare team as a Health Care Assistant and make a meaningful difference in the lives of those you support! In this vital role, you will provide compassionate, person-centered care to individuals in care homes and home care settings. Your enthusiasm and proactive approach will help promote independence, comfort, and well-being for clients of all ages. Whether assisting with daily activities or supporting health plans, your efforts will ensure a safe, respectful, and engaging environment for everyone. Duties • Support clients with daily living activities such as bathing, dressing, eating, and mobility to enhance their quality of life, • Assist in implementing and reviewing personalized care plans tailored to each individual’s needs and preferences, • Provide companionship and emotional support to foster positive relationships and reduce feelings of loneliness, • Maintain accurate documentation of care provided using IT systems and ensure compliance with health and safety standards, • Communicate effectively with clients, families, and multidisciplinary teams to coordinate care and address concerns promptly, • Support transportation needs by driving clients safely to appointments or activities when required, • Contribute to a clean, safe environment by following infection control procedures and reporting any hazards Skills • Valid driving license with the ability to drive safely and responsibly in various settings, • Experience working in care homes or providing home care services is highly desirable, • Ability to read, understand, and follow detailed care plans accurately, • Proficiency in using IT systems for documentation and communication purposes, • Excellent communication skills in English to connect effectively with clients, families, and colleagues, • Strong interpersonal skills with the ability to demonstrate empathy, patience, and professionalism, • Good organizational skills to manage multiple tasks efficiently while maintaining attention to detail This role offers a rewarding opportunity to develop your career within a supportive environment that values your dedication. We are committed to providing paid positions that recognize your vital contribution to healthcare. If you are passionate about making a positive impact through compassionate care, we want to hear from you! Work Location: In person

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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    23 days ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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  • Community Care Assistant
    Community Care Assistant
    24 days ago
    £13.15–£17.1 hourly
    Full-time
    London

    Company: Verity Healthcare Limited Location: Nationwide Branches - We will signpost you to your nearest branch Job type: Full-time and part-time positions available Salary: From £13.50 per hour, with enhanced weekend rates Start date: Immediate start, subject to satisfactory recruitment checks Sponsorship: Sponsorship is not available for this position About the role Verity Healthcare Limited is recruiting compassionate, reliable and motivated Community Care Workers to support people within their own homes. The role involves delivering safe, person-centred care that promotes independence, dignity, choice and wellbeing. You will travel between service users’ homes and provide support in accordance with individual care plans, risk assessments and agreed outcomes. Main duties and responsibilities • Support service users with personal care, including washing, bathing, dressing, oral care and continence needs., • Administer or support with medication in accordance with care plans, MAR records, policies and competency requirements., • Assist with meal preparation, nutrition and hydration., • Support safe mobility, transfers and the use of prescribed equipment., • Encourage independence and enable people to complete tasks for themselves wherever possible., • Support service users with shopping, appointments and community activities where required., • Observe and report changes in a person’s physical health, emotional wellbeing, behaviour or circumstances., • Maintain accurate, respectful and contemporaneous electronic care records., • Report safeguarding concerns, incidents, medication errors, missed visits and other risks immediately., • Follow infection prevention and control procedures, including appropriate PPE and hand hygiene., • Maintain people’s privacy, dignity, confidentiality and human rights., • Work collaboratively with families, representatives, healthcare professionals and colleagues., • Attend training, supervision, team meetings, spot checks and competency assessments., • Follow lone-working, health and safety, emergency and on-call procedures., • Complete all scheduled visits punctually and remain for the commissioned duration., • Notify the office immediately of delays, absences or any risk of a visit being missed. Essential requirements Applicants must: • Have at least six months’ previous care experience., • Be compassionate, patient, reliable and respectful., • Communicate effectively in spoken and written English., • Be able to produce clear and accurate care records., • Be willing to work alternate weekends., • Be able to work independently and as part of a wider care team., • Understand professional boundaries and confidentiality., • Be willing to complete mandatory training and competency assessments., • Be eligible to work in the United Kingdom., • Complete an enhanced DBS and appropriate safer-recruitment checks., • Be a driver with access to a reliable vehicle where travel between service users is required., • Hold valid business-use motor insurance before undertaking work-related journeys. Desirable requirements • Level 2 or Level 3 qualification in Health and Social Care., • Previous domiciliary or community-care experience., • Experience supporting people living with dementia, learning disabilities, physical disabilities or long-term health conditions., • Medication-administration experience., • Knowledge of safeguarding, the Mental Capacity Act and person-centred care. Working hours The role may include: • Morning, lunchtime, evening and bedtime visits., • Weekday and weekend work., • Alternate weekends., • Bank holidays., • Additional hours depending on service requirements and availability. Applicants must provide clear and accurate availability during recruitment. Training and development Verity Healthcare Limited provides: • Comprehensive induction and mandatory training., • Shadowing and supervised practice., • Medication and role-specific competency assessments., • Ongoing supervision, spot checks and professional development., • Funded Health and Social Care qualifications where available., • Opportunities for progression into senior, team leader and care coordination roles. Pre-employment requirements An immediate start can only take place once all role-applicable checks have been completed satisfactorily, including: • Proof of identity and address., • Right-to-work verification., • Full employment history and explanation of employment gaps., • Satisfactory references., • Enhanced DBS and barred-list checks where applicable., • Occupational-health declaration., • Driving licence and business-use motor insurance, where required., • Mandatory training and competency assessments., • Management authorisation to undertake independent work.

    Immediate start!
    No experience
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  • Care Assistant / Carer
    Care Assistant / Carer
    25 days ago
    £13–£14.1 hourly
    Full-time
    Barnet

    Job Title Care Assistant (Domiciliary Care) Reports To Care Coordinator / Registered Manager Job Purpose To provide high-quality, person-centred care and support that enables people to remain safe, independent, and comfortable in their own homes. Care Assistants will promote dignity, choice, respect, and independence while delivering care in accordance with individual care plans, company policies, and Care Quality Commission (CQC) standards. Key Responsibilities Personal Care • Assist with washing, bathing, showering, dressing and grooming., • Support with toileting and continence care., • Assist with mobility and safe transfers using appropriate equipment where required., • Promote independence by encouraging individuals to do as much as they are able. Medication Support • Administer or assist with medication in accordance with company policies and training., • Record all medication administered accurately., • Report any medication concerns or side effects immediately. Nutrition and Hydration • Prepare and serve meals according to dietary requirements., • Encourage adequate food and fluid intake., • Support individuals with eating and drinking where required. Domestic Support • Carry out light household duties including:, • Cleaning, • Laundry, • Ironing, • Changing bedding, • Shopping, • Meal preparation Emotional and Social Support • Provide companionship and emotional reassurance., • Encourage participation in hobbies and community activities., • Support individuals to maintain relationships with family and friends., • Promote mental wellbeing and reduce social isolation. Health Monitoring • Observe and report any changes in physical or mental wellbeing., • Escalate concerns promptly to the Care Coordinator or Registered Manager., • Maintain accurate daily records and care notes. Safeguarding • Protect individuals from abuse, neglect and exploitation., • Follow safeguarding procedures at all times., • Report any concerns immediately. Health and Safety • Work in accordance with Health and Safety legislation., • Use moving and handling equipment safely., • Follow infection prevention and control procedures., • Wear appropriate Personal Protective Equipment (PPE). Record Keeping • Complete electronic or paper care records accurately., • Record medication, incidents and observations promptly., • Maintain confidentiality in accordance with GDPR and company policy. Professional Standards • Maintain a professional appearance and attitude., • Arrive punctually for all scheduled visits., • Treat every individual with dignity, compassion and respect., • Build positive relationships with clients, families and healthcare professionals., • Attend mandatory training and regular supervision., • Participate in team meetings and continuous professional development. Person Specification Essential • Caring, compassionate and reliable., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • Good written and spoken English., • Flexible approach to working hours, including evenings, weekends and bank holidays., • Commitment to maintaining confidentiality., • Right to work in the UK. Desirable • Previous experience in health or social care., • NVQ/QCF Level 2 or Level 3 in Health & Social Care., • Full UK driving licence and access to a vehicle (preferred for domiciliary care)., • Experience supporting individuals living with dementia, learning disabilities or complex needs. Core Values Every Care Assistant is expected to demonstrate: • Compassion, • Respect, • Integrity, • Professionalism, • Accountability, • Reliability, • Person-centred care Benefits • Competitive pay, • Paid training and induction, • Ongoing professional development, • Flexible working patterns, • Career progression opportunities, • Paid holiday, • Pension scheme, • Employee assistance and wellbeing support, • Uniform and PPE provided Performance Expectations Care Assistants are expected to: • Deliver safe, effective and compassionate care., • Maintain excellent attendance and punctuality., • Achieve compliance with mandatory training., • Receive positive feedback from clients and families., • Demonstrate professionalism at all times., • Maintain accurate documentation and follow all company policies and procedures.

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