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Operations Manager – Below Wing \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Below Wing to act as the airline community’s lead operational representative for airfield, ramp, baggage and related below-wing operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines and associate members, including ground handlers, across airfield operations, ramp services, baggage, cargo, ground handling, punctuality, operational performance, resilience and operational change. \n The successful candidate will work closely with AOC member airlines, ground handlers, Heathrow Airport Limited, NATS, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline and handler voice, ensuring decisions affecting below-wing operations consider operational, financial and passenger impacts. \n You will build strong relationships, influence without direct authority and constructively challenge proposals, performance and expenditure where necessary, ensuring investment and operational activity deliver tangible benefits and value for money for AOC members. \n \n Key responsibilities \n \n Below-wing operational leadership \n\n • Act as the principal AOC point of contact for member airlines and associate members on below-wing matters.\n, • Lead AOC engagement across airfield, ramp, baggage, cargo and ground handling activities.\n, • Maintain a strong understanding of operational performance, risks and airline and handler concerns across Heathrow.\n, • Work with Heathrow and the airline community to improve punctuality performance through below-wing improvements.\n, • Establish and support forums engaging airlines and ground handlers on below-wing issues, providing coordinated feedback to Heathrow.\n, • Represent airline and handler interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and develop practical mitigations.\n\n \n Airline, handler and stakeholder representation \n \n\n • Build trusted relationships with airlines, ground handlers, Heathrow, NATS, Cargo, Stand Planning, Security, UK Border Force and other key stakeholders.\n, • Represent the AOC at relevant airfield, ramp, baggage, cargo, security, resilience, punctuality and operational performance forums.\n, • Gather and represent airline and handler views, recognising individual priorities while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n, • Maintain effective two-way communication with AOC members to ensure the AOC represents the wider community.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor below-wing performance using KPIs, SLAs, punctuality measures and other agreed success metrics.\n, • Use data, operational observation and airline/handler feedback to identify performance gaps, risks and improvement opportunities.\n, • Work with Heathrow, NATS, ground handlers and service providers to develop measurable improvement plans.\n, • Hold service providers to account against agreed standards, SLAs and service obligations.\n, • Challenge performance where reporting does not reflect operational reality.\n, • Develop short, medium and long-term improvement plans with Heathrow and stakeholders.\n, • Propose practical solutions to operational problems and use stakeholder relationships to expedite delivery.\n, • Report progress on below-wing and airfield initiatives to the AOC Executive, supporting the Head of Operations.\n\n \n Airfield, ramp, baggage and cargo \n \n\n • Act as the AOC operational lead on airfield, ramp, baggage and cargo matters.\n, • Maintain engagement with Heathrow airfield management, baggage system providers, ground handlers and other service providers.\n, • Monitor and challenge baggage and airfield performance where required.\n, • Work with airlines, handlers and Heathrow to improve baggage performance, airfield efficiency and operational resilience.\n, • Engage with key suppliers whose services materially affect Heathrow operations.\n, • Communicate changes affecting airfield, ramp, baggage and cargo operations and explain their operational impact.\n, • Provide operational context and support to AOC members during new systems, processes and regulatory requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines and handlers in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure below-wing impacts are considered in weather disruption, IT failures, airfield incidents, baggage system failures, infrastructure works, industrial action and other disruption.\n, • Work with Heathrow, NATS, ground handlers and stakeholders to develop practical contingency arrangements.\n, • Support airlines and handlers during incidents and disruption, ensuring effective communication and a swift return to normal operations.\n, • Support incident reviews, lessons learned and improvement activity.\n\n \n Operational change, projects and investment \n \n\n • Provide operational input into projects and change programmes affecting below-wing operations.\n, • Work with the AOC Airport Development Manager to assess the operational impact of capital projects and infrastructure changes.\n, • Ensure operational impact is properly considered in capital investment decisions.\n, • Maintain visibility of Heathrow expenditure and investment in below-wing, airfield, ramp, cargo and baggage facilities and services.\n\n \n Regulatory framework \n \n\n • Maintain awareness of regulatory and operational changes affecting below-wing activities.\n, • Support AOC members during implementation of relevant regulatory frameworks and industry standards, including IATA Ground Operations Manual (IGOM) requirements.\n, • Work with Heathrow on communication and engagement regarding Airfield Operational Safety Instructions and other operational requirements.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members, the AOC Executive and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Support AOC communications with relevant operational content and information.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of below-wing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of airfield, ramp, baggage, cargo and ground handling operations.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in operational performance, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n, • Ability to work with varying and conflicting stakeholder views to achieve understanding and consensus.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience, particularly in airfield, baggage, cargo or ramp operations.\n, • Experience representing airline or handler community interests.\n, • Experience working with ground handlers, baggage system providers, airfield management or ATC/NATS.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Experience working with an airport authority or management company to improve processes, deliver projects and review performance.\n, • Understanding of CAA expectations, airport regulatory frameworks and operational performance measures.\n, • Experience of operational readiness, project implementation or infrastructure transformation.\n, • Experience assessing capital expenditure, operational investment or value-for-money decisions.\n\n \n What success looks like \n \n You will strengthen the airline and handler community’s voice on below-wing matters and improve engagement between airlines, handlers, Heathrow and other operational stakeholders. \n \n Success will include: \n\n • Earlier identification and resolution of below-wing operational risks.\n, • Improved airfield, ramp, baggage and cargo performance.\n, • Improved punctuality performance through effective below-wing interventions.\n, • Stronger engagement between airlines, handlers and Heathrow.\n, • More effective representation in operational forums and change programmes.\n, • Better performance reporting, escalation and improvement plans.\n, • Improved operational resilience and disruption preparedness.\n, • Greater visibility and appropriate challenge of Heathrow expenditure and investment.\n, • Stronger focus on tangible operational benefits and value for money.\n, • Practical, collaborative solutions to long-standing operational challenges.\n, • Trusted relationships across airlines, handlers, Heathrow, NATS and the wider airport community.\n\n \n Benefits \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n, • Further benefit details to be confirmed.\n\n \n Application details \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Senior Project Consultant \n Remote / London | £50,000 - £60,000 OTE + Company Car + Bonus \n Ideally you will be based in or around the locations mentioned. \n Monday to Friday 8:00a, - 4:30 - Flexible \n A unique opportunity to help create inspiring spaces that make a real difference. \n We're partnering with a well-established specialist business that designs and delivers bespoke sensory environments for the education, healthcare and care sectors. Their projects positively impact schools, hospitals, care homes and specialist support facilities, creating spaces that enhance learning, wellbeing and independence. \n As the business continues to grow, they're looking for an experienced Senior Project Consultant to manage client projects from initial consultation through to design handover. \n This isn't a hard-selling sales role. It's about building trusted relationships, understanding client needs and turning ideas into innovative spaces that genuinely improve lives. \n The Role \n Working across London and the South East, you'll meet clients on-site to understand their vision, survey spaces and gather all project requirements before handing over to the in-house design team. \n You'll become a trusted advisor, helping clients explore possibilities while ensuring every project is accurately scoped from the outset. \n You'll be responsible for: \n\n • Meeting clients across schools, healthcare environments, care homes and specialist facilities.\n, • Conducting detailed site surveys, taking accurate measurements and recording project requirements.\n, • Listening carefully to clients and translating their vision into clear project briefs.\n, • Providing creative ideas and recommendations to maximise each space.\n, • Managing projects through the sales pipeline using the CRM.\n, • Following up enquiries promptly and maintaining excellent customer communication throughout the process.\n, • Building long-term relationships with schools, academies, local authorities and healthcare organisations.\n, • Conducting video meetings where required during the consultation process.\n, • Supporting successful project delivery by liaising with the design and project teams.\n, • Attending trade shows and industry events.\n, • Completing project handovers and providing product training following installation.\n, • Attending the head office on a weekly basis.\n\n \n Requirements \n About You \n You'll enjoy meeting people, understanding their challenges and helping bring their ideas to life. \n You'll be naturally organised, commercially aware and confident managing multiple projects at different stages while maintaining an exceptional customer experience. \n We're particularly interested in people who have experience in areas such as: \n\n • Project consultancy\n, • Construction\n, • Facilities Management\n, • Interior projects\n, • Building services\n, • Fit-out\n, • Technical sales\n, • Project coordination\n\n You'll also have: \n\n • Strong face-to-face customer experience.\n, • The ability to understand technical requirements and accurately survey spaces.\n, • Excellent communication and relationship-building skills.\n, • A proactive and energetic approach.\n, • A creative mindset with the confidence to contribute ideas.\n, • Professional presentation and the ability to build credibility with a wide range of stakeholders.\n, • Good commercial awareness and experience managing a sales or project pipeline.\n, • The ability to work independently while collaborating with internal teams.\n, • A full UK driving licence.\n\n Benefits \n\n • £50,000 - £60,000 OTE\n, • Company Car\n, • Performance based Bonus\n, • Healthcare Scheme\n, • Pension\n, • 20 days holiday plus Bank Holidays\n, • Flexible working during school holidays\n, • Remote-based role covering London and the South East\n\n Why Apply? \n This is an opportunity to join a growing business where every project has a genuine purpose. You'll work with organisations that support children, young people and adults, helping create environments that have a lasting positive impact. \n If you're someone who enjoys combining customer relationships, project management and creative thinking, this role offers a rewarding career with excellent autonomy, variety and earning potential. \n Interested? \n Apply today for a confidential conversation. All applications will be handled with complete discretion.

Head of Facilities Management & Compliance. This is a pivotal leadership position responsible for statutory building compliance, contract management, service transformation and the development of long-term maintenance and asset resilience strategies. Act as the organisation's lead professional for S

Regional Sales Managers – Water Filtration Job Title: Regional Sales Manager – Healthcare Water Filtration Industry Sector: Anti-Legionella, All-Germ Point-of-Use Water Filtration, Healthcare Facilities, Care Homes, Public Buildings, NHS Trusts, Private Healthcare Providers, Hard FM Contractors, Water Safety, Healthcare Estates and facilities, Water Hygiene, Infection Prevention, Healthcare Construction and Building Services 2 vacancies: areas to be covered: 1. London, 2. A Regional area Nationwide Remuneration: up to £60,000 (London) up to £55,000 regionally + £10,000-£20,000 uncapped commission Benefits: hybrid company car & comprehensive benefits package The role of the Regional Sales Manager – Healthcare Water Filtration will involve: • Field sales position selling a manufactured range of anti-legionella and all-germ point-of-use water filtration solutions for healthcare facilities, care homes and public buildings, • 90% of your time targeting mechanical engineers (responsible for water) within NHS, healthcare estates & facilities, hard FM (building management), water hygiene, Legionella control, infection prevention, healthcare construction and building services, • Predominantly a new business role within known end users, • Typically four days per week on the road, Friday WFH admin day, • 3-4 customer appointments per day (one day per month at head office) The ideal applicant will be a Regional Sales Manager – Healthcare Water Filtration with: • Must have 3 years field sales experience selling into one of the following: NHS, healthcare estates & facilities, hard FM (building management), water hygiene, Legionella control, infection prevention, healthcare construction or building services, • Must have sold into mechanical engineers, • Ideally sold some kind of compliance e.g. healthcare furniture, modular buildings, fire compliance, water safety, working at height solutions, medical gas etc., • Commercial experience in a similar role, • Strong understand of NHS structures and procurement may be advantageous, • New business hunter, • Excellent relationship builder, • Previous experience of having sold to any of the following organisations may be advantageous; T-Safe, Pall/ Cytiva, 3M filtration, water treatment companies, Legionella consultancies, Hard FM providers, NHS estates or healthcare compliance and infection prevention environments Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Anti-Legionella, All-Germ Point-of-Use Water Filtration, Healthcare Facilities, Care Homes, Public Buildings, NHS Trusts, Private Healthcare Providers, Hard FM Contractors, Water Safety, Healthcare Estates and facilities, Water Hygiene, Infection Prevention, Healthcare Construction and Building Services

Job Title: Project Manager - Technical Payrate: £400 per day (Umbrella) Hybrid Working: London Borough of Harrow, Forward drive, Harrow, HA3 8NT Are you an experienced Project Manager with a technical or building surveying background looking for your next contract role? London Borough of Harrow is seeking a talented professional to lead the delivery of capital projects and planned maintenance programmes across its extensive school estate. This is an exciting opportunity to play a key role in improving educational facilities, ensuring projects are delivered safely, efficiently, on time, and within budget. The Role: As a Project Manager - Technical, you will manage a portfolio of capital and facilities projects across schools and other community assets. You will provide expert technical advice on property, construction, maintenance, and compliance matters while acting as the key link between schools, contractors, and the Council's Capital Projects Team. Key responsibilities include: Managing capital works and planned maintenance projects across the school estate. Investigating building defects and developing repair and maintenance strategies. Providing technical advice on construction design and legislative compliance. Monitoring contractor performance to ensure works are delivered to specification, programme, and budget. Acting as the primary interface between schools and the Capital Projects Team. Liaising with Head Teachers, Governors, contractors, and external agencies. Supporting the development of 3-5 year capital maintenance and planned preventative maintenance (PPM) programmes. Managing urgent repair issues and competing priorities across multiple sites. Assisting with health and safety compliance monitoring across schools. Maintaining project governance and reporting documentation.About You: To be successful in this role, you will have: Experience managing construction, property, capital works, or maintenance projects. A Diploma, degree, or equivalent qualification in Building Surveying, Construction, Property, Project Management, or a related discipline. Building Surveying qualifications or be actively working towards professional qualification. Strong knowledge of construction legislation, compliance, maintenance, and asset management. Experience working with contractors, consultants, local authorities, schools, or public sector clients. Excellent stakeholder management skills with the ability to build strong relationships and resolve complex issues. A valid Enhanced DBS Certificate suitable for working within schools.About Us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406

Senior Project ConsultantRemote / London | £50,000 - £60,000 OTE + Company Car + Bonus Ideally you will be based in or around the locations mentioned. Monday to Friday 8:00a, - 4:30 - Flexible A unique opportunity to help create inspiring spaces that make a real difference.We're partnering with a well-established specialist business that designs and delivers bespoke sensory environments for the education, healthcare and care sectors. Their projects positively impact schools, hospitals, care homes and specialist support facilities, creating spaces that enhance learning, wellbeing and independence. As the business continues to grow, they're looking for an experienced Senior Project Consultant to manage client projects from initial consultation through to design handover. This isn't a hard-selling sales role. It's about building trusted relationships, understanding client needs and turning ideas into innovative spaces that genuinely improve lives. The RoleWorking across London and the South East, you'll meet clients on-site to understand their vision, survey spaces and gather all project requirements before handing over to the in-house design team. You'll become a trusted advisor, helping clients explore possibilities while ensuring every project is accurately scoped from the outset. You'll be responsible for: Meeting clients across schools, healthcare environments, care homes and specialist facilities. Conducting detailed site surveys, taking accurate measurements and recording project requirements. Listening carefully to clients and translating their vision into clear project briefs. Providing creative ideas and recommendations to maximise each space. Managing projects through the sales pipeline using the CRM. Following up enquiries promptly and maintaining excellent customer communication throughout the process. Building long-term relationships with schools, academies, local authorities and healthcare organisations. Conducting video meetings where required during the consultation process. Supporting successful project delivery by liaising with the design and project teams. Attending trade shows and industry events. Completing project handovers and providing product training following installation. Attending the head office on a weekly basis.Requirements About YouYou'll enjoy meeting people, understanding their challenges and helping bring their ideas to life. You'll be naturally organised, commercially aware and confident managing multiple projects at different stages while maintaining an exceptional customer experience. We're particularly interested in people who have experience in areas such as: Project consultancy Construction Facilities Management Interior projects Building services Fit-out Technical sales Project coordination You'll also have: Strong face-to-face customer experience. The ability to understand technical requirements and accurately survey spaces. Excellent communication and relationship-building skills. A proactive and energetic approach. A creative mindset with the confidence to contribute ideas. Professional presentation and the ability to build credibility with a wide range of stakeholders. Good commercial awareness and experience managing a sales or project pipeline. The ability to work independently while collaborating with internal teams. A full UK driving licence.Benefits £50,000 - £60,000 OTE Company Car Performance based Bonus Healthcare Scheme Pension 20 days holiday plus Bank Holidays Flexible working during school holidays Remote-based role covering London and the South EastWhy Apply?This is an opportunity to join a growing business where every project has a genuine purpose. You'll work with organisations that support children, young people and adults, helping create environments that have a lasting positive impact. If you're someone who enjoys combining customer relationships, project management and creative thinking, this role offers a rewarding career with excellent autonomy, variety and earning potential. Interested? Apply today for a confidential conversation. All applications will be handled with complete discretion. IND25

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The following information provides an overview of the skills, qualities, and qualifications needed for this role.