Trabajos head of delivery en St AlbansCrear alertas

Location \n London & Kings Langley | 3 days in office and 2 days hybrid; travel to group sites around cutovers \n Purpose \n Build and configure Microsoft Dynamics 365 Business Central across a multi-entity UK group, working to an architecture set by a hands-on lead solution architect. Carry configuration, data loads, interfaces and testing through phased go-lives, provide hypercare at each cutover, and hand the platform to the permanent support team before contract end. \n Context \n Centry Services Group comprises four trading businesses in moving, relocation and related services, plus an overseas shared service centre running finance processing on the legacy estate. The largest business runs a heavily customised on-premises NAV 2009 R2 system across finance and operations; one entity's financials are already live on Business Central SaaS in its own tenant, with an Azure Data Factory and Power BI estate around it. \n The programme consolidates the group onto one BC platform in two phases. Phase one delivers the group chart of accounts, the financial ledgers across the entities and consolidated group reporting in Power BI, targeted at three months subject to validation during mobilisation and discovery. Phase two covers the operational scope (job costing and billing, the integrations to the operational systems that feed the ledgers, and the remaining migrations off the legacy estate) over a further three to six months depending on design and complexity. BC SaaS is the preferred target; the lead solution architect validates the final tenant and environment architecture during mobilisation. Entity user counts and the integration inventory are being compiled and will be shared with shortlisted candidates. \n Team and governance \n The role reports to the Group Head of Finance, IT & Administration and takes day-to-day direction from the lead solution architect, recruited in parallel. Around the role: group IT, which maintains the legacy NAV estate and supports extraction and infrastructure, and finance superusers in each business, who carry UAT, with business superusers joining for phase two. Data cleansing sits with the businesses. Group Finance owns accounting policy, data quality, UAT acceptance and financial sign-off. \n Key responsibilities \n\n • Configure BC companies from the group template: posting setups, number series, journals, approval workflows and user permissions.\n, • Run data loads: configuration packages, master data, opening balances, and the reconciliation work that proves them through to Group Finance sign-off.\n, • Carry the bulk of AL development to the standards set by the lead solution architect: interim interfaces to the legacy NAV estate, integrations to the operational systems, and extensions where standard BC falls short.\n, • Run test cycles to the lead solution architect's plan: prepare scripts, support superuser-led UAT in each business, fix defects and retest.\n, • Support cutovers in person: training, floor-walking and first-week support at each go-live.\n, • Provide hypercare after each go-live and build the handover: support documentation, interface runbooks and knowledge transfer to the permanent support team before contract end.\n\n \n Essential experience \n\n • At least two years' hands-on Business Central delivery, with practical competence in both finance configuration and AL development; candidates may lean functional or technical but must work independently in both.\n, • BC finance configuration: posting groups and setups, dimensions, journals, approvals, permissions and the core sales, purchase and finance flows.\n, • Production AL delivery: VS Code, extensions and events, APIs, OData or web services, debugging, source control and controlled deployment through sandbox and production environments.\n, • At least one full implementation or major rollout from build through go-live.\n, • Hands-on data migration using configuration packages; RapidStart experience from NAV or earlier BC versions counts.\n, • Able to explain technical and data issues clearly to finance users, in person and in writing.\n\n \n Desirable \n\n • A NAV and C/AL background, including experience transitioning legacy customisations to AL extensions.\n, • A delivered interface to a non-Microsoft operational system.\n, • Power BI report building against BC data.\n, • AP automation ISVs (Continia or similar).\n, • Jobs, projects or costing module experience.\n\n Why this role \n This is an end-user platform role, not a partner consultancy seat. The mandate is approved and sponsored by the group's chief executive, the architecture is set by a hands-on lead, and the work is build, load, test and cutover from week one. The rollout is phased across the group's trading businesses, with the first go-live targeted within months of joining.

Help shape an engaged professional community working part or full-time.Are you passionate about creating outstanding member experiences and building thriving professional communities? Do you enjoy combining strategic thinking with hands-on delivery, developing meaningful engagement initiatives and bringing people together?Our client is a respected membership organisation looking for an experienced Head of Engagement & Membership to lead the development and delivery of its membership strategy. This is a varied and rewarding leadership role, offering the opportunity to influence organisational growth while creating real value for members.Whether you're looking for a part-time or full-time opportunity, this is a fantastic chance to join a collaborative senior leadership team in a flexible, predominantly remote role.The RoleReporting into the senior leadership team, you'll take ownership of the organisation's membership strategy, driving growth, retention and engagement while ensuring members receive an exceptional experience throughout their journey.Leading a small Membership Services team, you'll work closely with colleagues across marketing, business development and stakeholder engagement to strengthen member communities, enhance the membership offer and create valuable networking opportunities.Key responsibilities include:Developing and delivering the overall membership and engagement strategyDriving membership growth, retention, renewals and progression across all membership levelsCreating engaging member journeys, from onboarding through to long-term advocacyDeveloping initiatives to increase member satisfaction, loyalty and lifetime valueBuilding and nurturing vibrant professional communities and mentoring programmesPlanning and delivering an annual programme of member networking and engagement eventsWorking collaboratively to continually enhance the member value propositionUsing data and member insights to identify opportunities for improvement and growthBuilding strong relationships with members, partners, volunteers and key stakeholdersLeading, coaching and developing a small Membership Services teamMonitoring performance through membership metrics, engagement data and member feedbackAbout YouYou'll be an experienced membership, customer engagement or community professional who enjoys creating meaningful experiences that encourage people to engage, develop and stay connected.You'll also bring:Experience leading membership, customer success, community engagement or similar functionsA proven track record of growing membership or customer engagement while improving retentionExperience designing customer or member journeys that improve engagement and long-term valueStrong stakeholder management skills with the ability to influence at all levelsExperience developing professional communities, networking initiatives or engagement programmesConfidence using CRM or membership platforms alongside data and insight to inform decisionsExcellent communication, organisational and leadership skillsA collaborative, proactive approach and genuine passion for building engaged communitiesWhat's on Offer?Salary up to £50,000 FTEPart-time or full-time hours considered (min 28 hrs)The role is hybrid with time split between remote and the Harpenden office with free parkingA varied strategic leadership role with real opportunity to shape future growthFriendly, collaborative culture where your ideas and expertise will make a genuine impactIf you're excited by the opportunity to help grow a professional community, create exceptional member experiences and lead a talented team, we'd love to hear from you.Apply today and discover how your experience could make a lasting difference.full time equivalent - actual salary will depend on hours workedTPBN1_UKTJ

Second Line IT Engineer \n £30,000 - £33,,000 per annum, dependent on Experience \n St Albans, Herts \n My client is recruiting a Second Line IT Engineer to join their growing IT team. The successful candidate will prove high-quality second-line technical support resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects. \n Working closely with and reporting to the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling the teams to provide an exceptional service to their clients. \n A broad role, with responsibilities including : \n\n • Act as the escalation point for technical issues that cannot be resolved by first-line support\n, • Diagnose and resolve hardware, software, operating system and application issues\n, • Troubleshoot networking, printer, telephony and remote access problems\n, • Support Microsoft Windows desktop environments and Microsoft 365 applications\n, • Install, configure and maintain desktops, laptops, mobile devices and peripherals\n, • Maintain accurate documentation within the IT service desk system\n\n \n\n • Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure\n, • Support Active Directory and Microsoft Entra ID user administration\n, • Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive\n, • Support software deployments, operating system upgrades and routine maintenance\n, • Assist with backup solutions, disaster recovery processes and business continuity planning\n, • Support Mobile Device Management (MDM) and endpoint management solutions\n\n Security & Compliance \n\n • Apply security updates and software patches\n, • Assist in monitoring security alerts and responding to incidents\n, • Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements\n, • Promote good cyber security practices throughout the Company\n\n Projects \n\n • Support infrastructure improvements and IT projects\n, • Assist with office moves, hardware refreshes and technology rollouts\n, • Work with third-party suppliers to resolve technical issues\n\n Customer Service \n\n • Deliver professional and friendly support to colleagues across the business\n, • Keep users updated throughout the lifecycle of support requests\n, • Produce technical documentation and user guides where appropriate\n, • Provide occasional user training on new systems and technologies\n\n Continuous Improvement \n\n • Identify recurring issues and recommend permanent solutions\n, • Contribute to improving IT processes and documentation\n, • Keep technical knowledge current through continuous professional development\n\n To be successful, your experience is likely to include : \n\n • Previous experience providing second-line IT support\n, • Strong knowledge of Windows 10/11 and Microsoft\n, • Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.\n, • Good understanding of networking fundamentals (TCP/IP, DNS and VPN)\n, • Experience supporting desktops, laptops, printers and mobile devices\n, • Excellent troubleshooting and problem-solving skills\n, • Strong communication and customer service skills\n, • Ability to manage competing priorities effectively\n, • Full UK driving license and ability to travel to other office locations if required. required.\n\n Desirable experience includes : \n\n • Experience within a legal or professional services environment\n, • Knowledge of Microsoft Intune and endpoint management\n, • Experience supporting Hyper-V or VMware\n, • Knowledge of backup and disaster recovery technologies\n, • IT certifications such as Microsoft, CompTIA or ITIL\n\n If this sounds like you please send your CV to apply.

Project Coordinator - Client Services \n St Albans, Hertfordshire \n £30,000–£40,000 DOE + Performance Bonus + Excellent Benefits \n \n Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group. \n \n We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value. \n \n As we continue to grow, we're looking for a Project Coordinator - Client Services to join the team and play a key role in ensuring every client engagement runs smoothly from onboarding through to successful project delivery. \n \n The Role \n \n This is a varied role where you'll act as the central point of contact for both clients and placed consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying opportunities to continually improve how we deliver our consultancy services. \n \n Key Responsibilities \n \n\n • Own the day-to-day management of client engagements and project delivery across multiple accounts.\n, • Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project.\n, • Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement.\n, • Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks.\n, • Produce project reports and track milestones, deliverables and overall project performance.\n, • Proactively identify and resolve issues that could impact successful delivery.\n, • Manage project documentation, governance and change requests.\n, • Champion our project management platform, supporting both clients and consultants with best practice and adoption.\n, • Work closely with internal teams to ensure projects are delivered to a consistently high standard.\n, • Identify opportunities to strengthen existing client relationships and support future business growth.\n, • Continuously review and improve our service delivery processes.\n\n \n About You \n \n We're looking for someone who thrives in a fast-paced environment and enjoys balancing project management with relationship management. \n \n You'll be organised, proactive and confident working with multiple stakeholders while ensuring projects stay on track and clients receive an outstanding experience. \n \n You'll ideally have: \n \n\n • Previous experience in Project Coordination, Client Services, Service Delivery or Account Management - ideally in a staffing/recruitment environment.\n, • Excellent organisational and project coordination skills.\n, • Strong communication and stakeholder management abilities.\n, • The ability to manage multiple projects and priorities simultaneously.\n, • A proactive approach to problem solving and continuous improvement.\n, • High attention to detail and a process-driven mindset.\n, • An interest in technology or experience working within technology projects would be advantageous, but isn't essential.\n\n \n Why Join Us? \n \n As part of the Understanding Recruitment Group, you'll join a business that's built an outstanding reputation within the technology sector and continues to invest in the growth of Understanding Solutions. \n \n Benefits include: \n\n • Performance bonus\n, • Hybrid working\n, • Early finish Fridays\n, • Gym membership\n, • Life insurance\n, • Free parking\n, • International incentive trips\n, • Directors' lunches\n, • Regular team socials and company events\n, • Ongoing learning and development\n\n \n If you're looking for a role where you can combine project management, client relationships and operational excellence while helping deliver innovative technology projects, we'd love to hear from you.

\n Product Director, Enterprise AI Hybrid, Hemel Hempstead Permanent | Full Time Competitive salary + bonus and benefitsAbout the role\n Haven is establishing a new Enterprise AI capability, and we are looking for a Product Director to lead it. This is a rare opportunity to build a function from the ground up, shape how one of the UK's leading holiday operators harnesses AI, and deliver measurable operational value across the entire business. Reporting to the CPTO, you will lead a dedicated team of Product Managers and Engineers, organised into Pods, whose remit is to convert AI demand from across Haven into real operational outcomes. You will own the common foundations of general-use AI tooling, run a transparent intake and prioritisation process, and act as the visible executive champion of controlled, high-impact AI adoption. This is an director-level role sitting at the intersection of technology strategy, business operations, and enablement. You will work hand in hand with senior leaders across Operations, Legal, Marketing, Finance, and People, ensuring AI is deployed with governance and confidence rather than left to fragmented experimentation. Your Opportunity\n \n • Define and execute the product strategy and roadmap for Enterprise AI, aligned to business demand and evidenced value\n, • Establish and run the Pod operating model (PM plus Engineers), scaling capacity against proven demand\n, • Own a transparent AI intake process, scoring opportunities on value, replicability, speed-to-value, sponsorship, and technical readiness\n, • Lead the embed-and-hand-back operating model: build, prove value under real use, then transfer ownership to the business as daily operator\n, • Deliver AI solutions iteratively within defined effort thresholds (Quick Wins, Standard, and Strategic pathways), routing larger initiatives into the core Product and Technology roadmap\n, • Coordinate closely with fellow Product Directors and engineering leads to ensure Enterprise AI complements the wider technology strategy without duplication\n, • Carry an explicit enablement responsibility, building AI literacy across the business through hands-on collaboration rather than training programmes\n, • Manage the operating budget of the Enterprise AI team and demonstrate measurable return through efficiency gains, time savings, and capability uplift\n, • Champion AI capability at executive level, building confidence, managing governance, and ensuring controlled adoption over shadow IT\n What we’d like you to bring\n \n, • Proven experience leading Product or Technology teams delivering AI, ML, or automation solutions in a commercial environment\n, • Strong understanding of AI tools and their practical application in business operations, including generative AI, AI agents, prompt engineering, and retrieval-augmented generation\n, • A Product Management approach to AI initiatives, covering intake scoring, roadmap prioritisation, outcome measurement, and iterative delivery\n, • Confidence learning and evaluating new AI platforms, tools, and models to act as an informed buyer and operator\n, • Proven experience leading cross-functional teams with a followership approach over command-and-control management\n, • Awareness of data governance, cyber risk, and compliance requirements when deploying AI solutions\n, • Understanding of multi-site operating businesses and the diverse needs of head-office functions such as Operations, Legal, Marketing, Finance, and People\n, • Excellent analytical and problem-solving skills, with the ability to assess AI opportunities against value, replicability, and speed-to-value criteria\n, • Excellent written and verbal communication skills, including translating AI concepts for non-technical audiences and producing concise business cases and benefit reporting\n, • Ability to operate in ambiguity and lead effectively in a space where technology is evolving rapidly\n, • An enablement mindset that builds confidence and capability in others, with empathy for teams new to AI\n Why Haven?\n Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline. A career here is more than just a job. We're one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. We operate hybrid working with a minimum of 3 days per week at a business location (i.e. our head office in Hemel or at our park locations as agreed) and trust our team to balance work and life commitments in line with business needs and core hours. What's In It For You?\n \n • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme\n, • Discretionary annual bonus\n, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends\n, • One 4-night Haven break discounted 75%, per year\n, • Comprehensive wellbeing support\n, • Health Cash Plan\n, • Exclusive discounts with corporate partners\n, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees\n, • Enhanced family friendly policies and pay (eligibility criteria applied)\n \n Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. What We Offer\n \n • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'\n, • Annual bonus\n, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends\n, • Comprehensive wellbeing support\n, • Access to the Bourne Leisure corporate box at the O2 Arena ,London\n, • Exclusive discounts with corporate partners\n, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees\n, • Enhanced family friendly policies and pay (eligibility criteria applied)\n \n #J-18808-Ljbffr

Client Services Project Manager \n St Albans, Hertfordshire \n £30,000–£40,000 DOE + Performance Bonus + Excellent Benefits \n \n Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group. \n \n We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value. \n \n As we continue to grow, we're looking for a Client Services Project Manager to join the team and play a key role in ensuring every client engagement runs smoothly from onboarding through to successful project delivery. \n \n The Role \n \n This is a varied role where you'll act as the central point of contact for both clients and placed consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying opportunities to continually improve how we deliver our consultancy services. \n \n Key Responsibilities \n \n\n • Own the day-to-day management of client engagements and project delivery across multiple accounts.\n, • Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project.\n, • Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement.\n, • Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks.\n, • Produce project reports and track milestones, deliverables and overall project performance.\n, • Proactively identify and resolve issues that could impact successful delivery.\n, • Manage project documentation, governance and change requests.\n, • Champion our project management platform, supporting both clients and consultants with best practice and adoption.\n, • Work closely with internal teams to ensure projects are delivered to a consistently high standard.\n, • Identify opportunities to strengthen existing client relationships and support future business growth.\n, • Continuously review and improve our service delivery processes.\n\n \n About You \n \n We're looking for someone who thrives in a fast-paced environment and enjoys balancing project management with relationship management. \n \n You'll be organised, proactive and confident working with multiple stakeholders while ensuring projects stay on track and clients receive an outstanding experience. \n \n You'll ideally have: \n \n\n • Previous experience in Project Management, Client Services, Service Delivery or Account Management - ideally in a staffing/recruitment environment.\n, • Excellent organisational and project coordination skills.\n, • Strong communication and stakeholder management abilities.\n, • The ability to manage multiple projects and priorities simultaneously.\n, • A proactive approach to problem solving and continuous improvement.\n, • High attention to detail and a process-driven mindset.\n, • An interest in technology or experience working within technology projects would be advantageous, but isn't essential.\n\n \n Why Join Us? \n \n As part of the Understanding Recruitment Group, you'll join a business that's built an outstanding reputation within the technology sector and continues to invest in the growth of Understanding Solutions. \n \n Benefits include: \n\n • Performance bonus\n, • Hybrid working\n, • Early finish Fridays\n, • Gym membership\n, • Life insurance\n, • Free parking\n, • International incentive trips\n, • Directors' lunches\n, • Regular team socials and company events\n, • Ongoing learning and development\n\n \n If you're looking for a role where you can combine project management, client relationships and operational excellence while helping deliver innovative technology projects, we'd love to hear from you.

\n Warner Hotels has built the foundations for a modern digital and data estate — cloud-native on AWS, data platform on Snowflake, guest engagement through Bloomreach, and digital experience via Optimizely. The API-enabled architecture is in place. What has been missing is the internal engineering leadership and capability to actually exploit it. We are looking for a Head of Digital & Data Delivery to deliver this. This is the most commercially impactful engineering leadership role in Warner's technology team — the person who will build and lead the capability that turns our modern platform into guest-facing products, data intelligence, and automated processes that drive revenue and reduce costs. The Core Mission\n You will own the end-to-end engineering delivery of Warner's digital products and data platform — from the MyWarner guest portal and Club Warner loyalty programme to the executive AI dashboard real-time reporting, and the automation capabilities we are building across the estate. You will lead our engineering partner model, setting the standards, managing the relationships, and ensuring delivery quality across onshore, nearshore and offshore squads. Additionally, you will build the internal digital and data engineering capability that Warner needs to become genuinely self-sufficient in the medium term. Why Join Us?\n \n • Modern foundations, no greenfield delay: AWS, Snowflake, Optimizely, Bloomreach, Amazon Connect — the stack is live and the data is flowing. You are accelerating, not starting.\n, • Products that matter: MyWarner portal, Club Warner, AI concierge, Snowflake by Warner — these are not internal tools. They are the commercial engine of a growing hospitality brand.\n Key Responsibilities for this role will include:\n \n, • Own and lead engineering delivery for Warner's guest-facing digital products — WarnerHotels.co.uk, the MyWarner guest portal, Club Warner loyalty platform, and the AI concierge / booking assistant.\n, • Drive continuous improvement of the digital booking funnel — IBE enhancements, search experience, conversion optimisation — in partnership with the commercial and marketing teams.\n, • Lead integration of WhatsApp as an inbound customer engagement channel through Amazon Connect, and the BPMS / automation platform build-out.\n, • Ensure digital products are built to engineering standards that are scalable, maintainable, and security-compliant — not just delivered at pace.\n, • Own the data engineering roadmap — delivering full iStay transaction visibility, Maestro PMS integration, Zonal F&B data, ElementSuite labour data, and Coupa procurement data into Snowflake.\n, • Lead delivery of the Customer Foundation Model — a single view of the guest that powers MyWarner, Club Warnerpersonalisation, and Bloomreach campaign enrichment.\n, • Oversee the build of Lumen by Warner — the AI-powered executive KPI dashboard providing real-time P&L visibility and conversational analytics for the senior leadership team.\n, • Govern data quality, data latency, and platform uptime across the Snowflake data platform and BI layer (Power BI, Tableau).\n, • Act as the intelligent client for Warner's engineering partner ecosystem — Frontline (nearshore digital), Data Action (offshore data engineering), and any future strategic DevOps partner.\n, • Set engineering standards, review architectures, drive accountability on quality and velocity, and ensure partners are genuinely aligned to Warner's strategic outcomes — not just executing tickets.\n, • Lead the transition from the current fragmented contractor model to a consolidated strategic engineering partner arrangement, in coordination with the CTO and Head of Architecture.\n Capability & Team Building\n \n, • Build the internal digital and data engineering team — recruiting and developing a lean but high-calibre core of product engineers, data engineers, and DevOps capability.\n, • Introduce and embed modern engineering practices: sprint-based delivery, CI/CD pipelines, code quality standards, architecture review cadence.\n, • Work closely with the Head of Projects & Programmes to ensure engineering delivery is connected to the portfolio governance framework and that roadmap commitments are met.\n This role will require the following experience\n \n, • Cloud: AWS — Lambda, API Gateway, S3, Redshift, Amazon Connect.\n, • CRM & engagement platforms: Bloomreach, Optimizely, WhatsApp Business API.\n, • BI & analytics: Power BI, Tableau.\n, • Hospitality systems context: PMS (Maestro / iStay), POS (Zonal), booking engines — beneficial but not essential.\n, • A Delivery-First Engineering Leader: You have a track record of shipping digital and data products that move commercial metrics — not just completing technical projects.\n, • Technically Credible: You can hold your own with senior architects and engineers. You understand trade-offs between speed, quality, and scale — and make the right calls.\n, • A Partner Orchestrator: You have led hybrid onshore / nearshore / offshore engineering models and know how to get genuine performance from external teams.\n, • A Builder: You are energised by the opportunity to create — a team, a function, a set of practices — not just manage what exists.\n, • A Commercial Thinker: You connect engineering decisions to business outcomes. You speak the language of revenue, NPS, and conversion — not just story points.\n, • Extensive experience in digital and / or data engineering roles, with hands-on background but clear evidence of leading teams and delivery initiatives in recent years.\n, • Significant experience leading cross-functional hybrid squads (data engineers, DevOps, digital developers, UX).\n, • Proven track record owning strategy, delivery and operations across both digital and data domains.\n, • Consumer sector experience strongly preferred — hospitality, travel, retail or eCommerce\n \n #J-18808-Ljbffr

\n Head of Transformation and Technology Portfolio\n \n Warner Hotels is investing heavily in technology change.The portfolio spans commercial growth initiatives (iStay pricing, IBE enhancements), digital and data products (MyWarner portal, AI cockpit, Club Warner ), infrastructure transformation (Warner Connect 2.0 network replacement), and people & operations programmes. Today, this portfolio is managed through a combination of on-site contractors and informal planning — with no formal demand management, no defined project governance framework, and limited visibility of cross-portfolio dependencies. \n \n We are looking for a Head of Transformation and Technology Portfolio who can build a lean, high-performing PMO and PM function from the ground up — one that brings rigour, pace, and genuine business alignment to how Warner plans, governs, and delivers technology change. \n \n The Core Mission \n \n You will own the technology change portfolio end-to-end and the enterprise strategic portfolio broadly: from demand intake and prioritisation through to delivery governance, benefits realisation, and board reporting. You will be the engine that translates strategy into a sequenced, resourced, and governed delivery plan — and the voice that holds the business and technology teams accountable to commitments. \n \n Why Join Us? \n \n \n \n • Build the function: The portfolio function does not exist in its current form — this is a greenfield opportunity to design and embed it from scratch.\n \n • Meaningful portfolio: £5M+ capex and growing spanning digital, data, infrastructure and applications.\n \n \n \n Board visibility: You will report directly to the CTO and CFO and produce the board-level technology update each quarter. \n \n Key Responsibilities would include: \n \n Portfolio & Demand Management \n \n \n \n • Own the technology change portfolio — maintaining a single, prioritised view of all initiatives across digital, data, infrastructure and applications.\n \n • Build and run a formal demand management process: intake, assessment, prioritisation and sequencing aligned to strategic objectives.\n \n • Maintain the technology roadmap, ensuring it reflects current priorities and is communicated effectively to the business.\n \n • Manage the annual technology capex budget (£5M+ FY26), tracking spend against plan and providing regular financial reporting to the CTO and CFO.\n \n \n \n Delivery Governance & Assurance \n \n \n \n • Establish and embed a delivery framework appropriate for Warner's scale — lightweight but rigorous, covering project initiation, change control, risk management, and benefits realisation.\n \n • Provide programme assurance across all major initiatives — identifying risks, dependencies and blockers before they become issues.\n \n • Own the Warner Connect 2.0 network replacement programme from a PMO perspective, coordinating across infrastructure, suppliers and hotel operations.\n \n • Hold delivery teams, engineering partners and third-party suppliers accountable to committed timelines and quality standards.\n \n \n \n Stakeholder Management & Reporting \n \n \n \n • Produce the quarterly board technology update — a concise, accurate view of delivery progress, portfolio health, budget status and key risks.\n \n • Manage relationships with senior business stakeholders — translating technical delivery into business language and managing expectations proactively.\n \n • Run the technology steering committee and portfolio review cadence, ensuring the right decisions are made at the right level.\n \n \n \n Ways of Working & Capability \n \n \n \n • Build and embed agile-at-scale delivery practices across the technology team, balancing sprint-based delivery with portfolio-level governance.\n \n • Develop business analysis and test management capability within the PMO function.\n \n • Coach and support project managers, product owners and technical leads on delivery best practice.\n \n \n \n You'll need to have this experience: \n \n \n \n • Portfolio and programme management: MSP, MoP, or equivalent.\n \n • Project management: PRINCE2, PMP, or agile-at-scale frameworks (SAFe, Scrum@Scale).\n \n • Technology budget management and financial reporting.\n \n • Demand management and portfolio prioritisation techniques.\n \n • Business case development and benefits realisation.\n \n • Risk and dependency management across complex, multi-workstream programmes.\n \n • A Delivery Leader: You have a track record of running complex technology portfolios — on time, on budget, and with genuine business impact.\n \n • A Builder: You can design governance frameworks that are rigorous without being bureaucratic — and embed them in organisations that have never had them before.\n \n • A Translator: You bridge the gap between technical complexity and business language. The board trusts your reporting because it is clear, honest, and accurate.\n \n • An Accountable Leader: You hold yourself and your teams to commitments — and create a culture where delivery discipline is the norm.\n \n • Extensive leadership experience in technology and/or transformation delivery roles with at least 3 years managing a portfolio or programme office function.\n \n • Experience building PMO capability in growth or transformation contexts.\n \n • Consumer sector preferred (hospitality, retail, leisure, travel) with multi-site delivery experience.\n \n \n #J-18808-Ljbffr

Location: St Alabns Job Title: Head of Public Services and Sport Per hour: £30-40 per hour Working hours: 37 hours per week - Monday to Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm Key Responsibilities: Lead the operational planning, delivery and continuous improvement of the department. Plan and deliver engaging lessons aligned with the national curriculum. Create an inclusive classroom that encourages academic achievement. Monitor student progress and provide constructive feedback. Collaborate with colleagues to improve teaching and learning. Maintain high standards of classroom management. What We’re Looking For: Previous experince of curriculum / department management Ability to differentiate lessons for all learners. Strong communication and organisational skills. Updated CV and an enhanced DBS on the update service (or willingness to apply)

Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionAECOM is a global leader in infrastructure consulting, delivering professional services across the project lifecycle—from advisory, planning, design and engineering to programme management and construction management. Across the UK & Ireland, AECOM’s Structural Engineering practice works across public and private sectors, delivering award‑winning design solutions spanning commercial, residential, transport, defence, healthcare, education, and major mixed‑use environments.The Head of Structural Engineering will also play a key role in business development, major pursuits, key client relationships, talent strategy, and practice-wide innovation.Key ResponsibilitiesLeadership & StrategyDefine and deliver the strategic vision for the Structural Engineering practice across the UK & Ireland.Lead, inspire, and develop high‑performing structural engineering teams across multiple locations.Align structural engineering strategy with AECOM’s wider business and growth objectives.Champion a culture of design excellence, technical quality, collaboration, and innovation.Represent the structural engineering discipline within regional and global leadership forums.Business Development & Market GrowthDrive market positioning and growth across priority sectors (e.g., Transportation, Defence, Healthcare, Commercial, Education, Mixed‑Use, Government).Lead major pursuits, bids, and proposal strategies in partnership with the Work Winning team.Develop and maintain senior‑level client relationships, acting as a trusted advisor.Identify and pursue new market opportunities, strategic partnerships, and frameworks.Project & Design LeadershipProvide oversight on major structural engineering and multi-disciplinary commissions, ensuring quality, risk management, compliance, and design integrity.Serve as Design Authority or Technical Reviewer on complex, high‑profile projects.Promote integrated, multi‑disciplinary working across engineering, digital, planning, and advisory teams.Technical LeadershipPossess Technical Capabilities to resolve complex problems and represent a focal point for technical expertise.Possess a degree of recognition and standing within the industry for technical proficiency in structural engineering.Operational & Financial ManagementAccountable for practice‑wide financial performance, revenue forecasting, utilisation, and profitability.Oversee resource planning, project staffing, and capacity management.Implement consistent operational standards, QA/QC processes, and best practice delivery tools.People & Talent DevelopmentLead talent strategy for the Structural Engineering practice including recruitment, retention, succession planning, and early careers development.Foster a diverse, inclusive, supportive studio culture.Promote professional accreditation, CPD, and career progression pathways.Digital, Sustainability & InnovationChampion digital design tools (Revit, BIM, parametric design, digital twins).Embed sustainability principles aligned to AECOM’s ESG and net‑zero goals.Encourage research, thought leadership, and new ways of working.QualificationsChartered Structural Engineer (MIStructE or FIStructE).Significant experience in leading structural engineering teams at a senior or director level.Demonstrable track record in delivering major projects and managing large multi‑disciplinary teams.Strong commercial acumen with experience in P&L responsibility.Proven business development and client relationship management experience.Excellent communication, negotiation, and strategic leadership skills.Experience with BIM and digital design workflows.Additional InformationPreferred ExperienceExperience working within large consultancy or multi‑disciplinary environments.Established reputation and network within UK structural consultancy markets.Experience with major complex infrastructure, defence, transportation, healthcare or large‑scale commercial/mixed‑use schemes.Familiarity with ISO19650, UK building regulations, government frameworks, and procurement routes.At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.About AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme.All your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: EngineeringExperience level: DirectorIndustry: Construction

Client Services Project Manager St Albans, Hertfordshire £30,000–£40,000 DOE + Performance Bonus + Excellent Benefits Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group. We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value. As we continue to grow, we're looking for a Client Services Project Manager to join the team and play a key role in ensuring every client engagement runs smoothly from onboarding through to successful project delivery. The Role This is a varied role where you'll act as the central point of contact for both clients and consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying opportunities to continually improve how we deliver our consultancy services. Key Responsibilities • Own the day-to-day management of client engagements and project delivery across multiple accounts., • Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project., • Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement., • Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks., • Produce project reports and track milestones, deliverables and overall project performance., • Proactively identify and resolve issues that could impact successful delivery., • Manage project documentation, governance and change requests., • Champion our project management platform, supporting both clients and consultants with best practice and adoption., • Work closely with internal teams to ensure projects are delivered to a consistently high standard., • Identify opportunities to strengthen existing client relationships and support future business growth., • Continuously review and improve our service delivery processes. About You We're looking for someone who thrives in a fast-paced environment and enjoys balancing project management with relationship management. You'll be organised, proactive and confident working with multiple stakeholders while ensuring projects stay on track and clients receive an outstanding experience. You'll ideally have: • Previous experience in Project Management, Client Services, Service Delivery or Account Management., • Excellent organisational and project coordination skills., • Strong communication and stakeholder management abilities., • The ability to manage multiple projects and priorities simultaneously., • A proactive approach to problem solving and continuous improvement., • High attention to detail and a process-driven mindset., • An interest in technology or experience working within technology projects would be advantageous, but isn't essential. Why Join Us? As part of the Understanding Recruitment Group, you'll join a business that's built an outstanding reputation within the technology sector and continues to invest in the growth of Understanding Solutions. Benefits include: • Performance bonus, • Hybrid working (up to 2 days from home), • Unlimited holiday, • Early finish Fridays, • Gym membership, • Life insurance, • Free parking, • International incentive trips, • Directors' lunches, • Regular team socials and company events, • Ongoing learning and development If you're looking for a role where you can combine project management, client relationships and operational excellence while helping deliver innovative technology projects, we'd love to hear from you.

Project Manager – Client Services St Albans, Hertfordshire £30,000–£40,000 DOE + Performance Bonus + Excellent Benefits Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group. We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value. As we continue to grow, we're looking for a Project Manager – Client Services to take ownership of our client engagements from onboarding through to successful delivery. This is a key role within the business, acting as the link between our clients, consultants and internal teams to make sure projects stay on track, risks are managed and our clients receive an exceptional experience throughout the project lifecycle. The Role You'll take ownership of the day-to-day management of multiple client engagements, building strong relationships while making sure projects are delivered successfully, efficiently and to a high standard. You'll work closely with the Head of Solutions, Sales and Talent Delivery teams, bringing structure to project delivery, proactively managing risks and identifying opportunities to continually improve the way we deliver our consultancy services. This is a varied role that combines project management, client relationship management and operational delivery. Key Responsibilities • Own the day-to-day management and delivery of multiple client projects and engagements., • Act as the main point of contact for clients and deployed consultants throughout the project lifecycle., • Build strong, trusted relationships with clients and consultants, ensuring a consistently high level of service., • Coordinate the onboarding of new clients and consultants, ensuring every engagement starts smoothly., • Monitor project milestones, deliverables and overall performance to ensure projects remain on track., • Conduct regular service reviews with clients to discuss progress, performance and any potential delivery risks., • Proactively identify and resolve issues that could impact successful project delivery., • Manage project documentation, governance and change requests., • Produce clear project and client reports, providing visibility of progress, risks and key actions., • Champion our project management platform, supporting clients and consultants with best practice and adoption., • Work closely with Sales, Talent Delivery and the wider business to ensure projects are delivered to a consistently high standard., • Identify opportunities to strengthen existing client relationships and support future business growth., • Continuously review and improve our project and service delivery processes. About You We're looking for someone who enjoys taking ownership, building relationships and keeping projects moving. You'll be organised, proactive and confident managing multiple stakeholders and priorities at the same time. You'll naturally spot potential issues before they become problems and enjoy bringing structure and clarity to a fast-paced environment. You'll ideally have: • Previous experience in Project Management, Client Services, Service Delivery, Account Management or a similar client-facing role., • Excellent organisational and project coordination skills., • Strong communication and stakeholder management abilities., • The ability to manage multiple projects, deadlines and priorities simultaneously., • A proactive approach to problem solving and continuous improvement., • High attention to detail and a process-driven mindset., • Confidence communicating with clients and managing expectations., • An interest in technology or experience working within technology projects would be advantageous, but isn't essential. We're particularly interested in people who enjoy being the person who keeps everything moving — someone who can build great client relationships while also making sure the detail, processes and delivery are under control. Why Join Us? As part of the Understanding Recruitment Group, you'll join a business with an outstanding reputation within the technology sector and a growing consulting division. Understanding Solutions is continuing to grow, giving you the opportunity to play a key role in developing how we manage and deliver our consultancy projects. Benefits include: • Performance bonus, • Hybrid working – up to 2 days from home, • Unlimited holiday, • Early finish Fridays, • Gym membership, • Life insurance, • Free parking, • International incentive trips, • Directors' lunches, • Regular team socials and company events, • Ongoing learning and development If you're looking for a role where you can combine project management, client relationships and operational delivery while helping deliver innovative technology projects, we'd love to hear from you.

Design Manager: Head of Architecture. Design Manager: Head of Architecture. Head of Operational Delivery (Professional Services).

Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement. As Head of Membership, you will lead the development

About Shendish Manor Hotel and Golf Club We are a beautiful Hotel based near Hemel Hempstead, Hertfordshire. The 70 bedroom Hotel is set in 160 acres stunning grounds which means its wedding trade is very strong, as well as hosting many other functions such as parties, conferences and fun days, also with a busy Restaurant. We have an exciting opportunity for an enthusiastic and passionate individual to join our kitchen team as Chef De Partie. The ideal Chef De Partie will have similar experience, be confident and will take responsibility for the smooth delivery of the overall food operations within the hotel. Job Duties for Chef De Partie Assist the Head Chef/ Sous Chef in planning and directing food preparation activities. Supervise kitchen staff, providing guidance and support to ensure efficient operations. Ensure that all food safety and hygiene standards are maintained at all times. Prepare and cook high-quality dishes according to established recipes and presentation standards. Monitor inventory levels and assist with ordering supplies as needed. Train new kitchen staff on cooking techniques, safety protocols, and kitchen procedures. Collaborate with the Head Chef to develop new menu items and improve existing offerings. Maintain cleanliness and organisation of the kitchen area. Requirements Proven experience in a similar role within a busy kitchen environment within hospitality. Strong knowledge of food preparation techniques, culinary arts, and kitchen management. Familiarity with food safety regulations and best practices. Ability to work in a fast-paced environment while maintaining attention to detail. Strong communication skills, both verbal and written. A passion for hospitality and delivering exceptional dining experiences. Flexibility to work as per the weekly rosters If you are ready to take your culinary career to the next level as part of our dynamic team, we encourage you to apply for this exciting opportunity. TPBN1_UKCT

Location: St Alabns Job Title: Head of Public Services and Sport • Per hour: £30-40 per hour, • Working hours: 37 hours per week - Monday to Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm Key Responsibilities: • Lead the operational planning, delivery and continuous improvement of the department., • Plan and deliver engaging lessons aligned with the national curriculum., • Create an inclusive classroom that encourages academic achievement., • Monitor student progress and provide constructive feedback., • Collaborate with colleagues to improve teaching and learning., • Maintain high standards of classroom management. What We’re Looking For: • Previous experince of curriculum / department management, • Ability to differentiate lessons for all learners., • Strong communication and organisational skills., • Updated CV and an enhanced DBS on the update service (or willingness to apply)

Head of Investment & Major Works Salary: £90,087 Location: Hybrid working across Hightown's operating area Full Time | Permanent At Hightown, we are passionate about providing high-quality homes and excellent services to our residents. As a leading housing association, we are committed to investing in our homes, improving sustainability, and creating places where people can thrive. We are now looking for a Head of Investment & Major Works to lead our ambitious asset investment strategy and deliver transformational programmes that will make a real difference to people's lives. This is a rare opportunity to take strategic ownership of a £10m-£12m annual investment programme, influence long-term asset planning, drive sustainability initiatives, and lead a high-performing technical team responsible for maintaining and enhancing our housing stock. About the Role As Head of Investment & Major Works, you will provide strategic and operational leadership across Hightown's investment, major works and asset intelligence functions. You will lead the planning and delivery of our capital investment programmes, ensuring our homes remain safe, compliant, energy efficient and fit for the future. Working closely with senior leaders across the organisation, you will use data, insight and professional expertise to make informed investment decisions and shape the future of our housing stock. This is a highly visible leadership role where you will influence corporate strategy, provide expert technical guidance and ensure every pound invested delivers maximum value for residents and the organisation. About You We are looking for a strategic leader who combines strong technical expertise with outstanding people management skills. Ideally, you will already hold a CIH housing qualification (Level 5) or be willing to work towards one. We will support you along the way. What You Will Be Doing Key responsibilities include: Leading the development and delivery of Hightown's asset investment and major works strategy. Managing an annual capital investment programme of £10m-£12m, ensuring projects are delivered safely, on time and within budget. Overseeing planned maintenance, component replacement, retrofit, energy efficiency and estate improvement programmes. Driving Hightown's stock condition programme, ensuring robust, accurate and up-to-date asset intelligence. Ensuring compliance with Decent Homes Standards, energy efficiency requirements and all relevant regulatory obligations. Developing long-term investment plans and financial forecasts to support business planning. Procuring and managing contractors, consultants and specialist partners to achieve high-quality, customer-focused outcomes. Providing assurance and performance reporting to customers, Executive Team, Board and Committees. Supporting the delivery of Hightown's sustainability ambitions and carbon reduction targets. Leading, developing and inspiring a skilled technical team to achieve excellent performance and continuous improvement.What You Need RICS or equivalent qualification. CIH housing qualification (Level 5) or be willing to work towards one. Significant experience in asset management within housing, property or the build environment. Proven success delivering major works, planned investment and capital programmes. Strong knowledge of building construction, surveying, building regulations and asset management best practice. Excellent understanding of health and safety legislation, including CDM Regulations. Experience managing substantial budgets and delivering value for money. Strong understanding of risk management and regulatory compliance. Track record of leading and developing high-performing teams. Excellent communication, stakeholder management and influencing skills. Commitment to delivering outstanding services for residents and customers. Full UK driving licence and access to a vehicle for business use.Why Join Hightown? We offer: Professional development and sector-relevant training opportunities 33 days’ annual leave including Bank Holidays (pro-rata) Competitive salary of £90,087 for a 35-hour week Monthly attendance bonus Hybrid working (minimum 2 days in the office) Workplace pension & life assurance (3× salary) Retail, gym, restaurant and cinema discounts Employee wellbeing services Free on-site gym access Join Hightown and help create safe, sustainable homes and exceptional services for our customers and communities. We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer

Senior Project ConsultantRemote / London | £50,000 - £60,000 OTE + Company Car + Bonus Ideally you will be based in or around the locations mentioned. Monday to Friday 8:00a, - 4:30 - Flexible A unique opportunity to help create inspiring spaces that make a real difference.We're partnering with a well-established specialist business that designs and delivers bespoke sensory environments for the education, healthcare and care sectors. Their projects positively impact schools, hospitals, care homes and specialist support facilities, creating spaces that enhance learning, wellbeing and independence. As the business continues to grow, they're looking for an experienced Senior Project Consultant to manage client projects from initial consultation through to design handover. This isn't a hard-selling sales role. It's about building trusted relationships, understanding client needs and turning ideas into innovative spaces that genuinely improve lives. The RoleWorking across London and the South East, you'll meet clients on-site to understand their vision, survey spaces and gather all project requirements before handing over to the in-house design team. You'll become a trusted advisor, helping clients explore possibilities while ensuring every project is accurately scoped from the outset. You'll be responsible for: Meeting clients across schools, healthcare environments, care homes and specialist facilities. Conducting detailed site surveys, taking accurate measurements and recording project requirements. Listening carefully to clients and translating their vision into clear project briefs. Providing creative ideas and recommendations to maximise each space. Managing projects through the sales pipeline using the CRM. Following up enquiries promptly and maintaining excellent customer communication throughout the process. Building long-term relationships with schools, academies, local authorities and healthcare organisations. Conducting video meetings where required during the consultation process. Supporting successful project delivery by liaising with the design and project teams. Attending trade shows and industry events. Completing project handovers and providing product training following installation. Attending the head office on a weekly basis.Requirements About YouYou'll enjoy meeting people, understanding their challenges and helping bring their ideas to life. You'll be naturally organised, commercially aware and confident managing multiple projects at different stages while maintaining an exceptional customer experience. We're particularly interested in people who have experience in areas such as: Project consultancy Construction Facilities Management Interior projects Building services Fit-out Technical sales Project coordination You'll also have: Strong face-to-face customer experience. The ability to understand technical requirements and accurately survey spaces. Excellent communication and relationship-building skills. A proactive and energetic approach. A creative mindset with the confidence to contribute ideas. Professional presentation and the ability to build credibility with a wide range of stakeholders. Good commercial awareness and experience managing a sales or project pipeline. The ability to work independently while collaborating with internal teams. A full UK driving licence.Benefits £50,000 - £60,000 OTE Company Car Performance based Bonus Healthcare Scheme Pension 20 days holiday plus Bank Holidays Flexible working during school holidays Remote-based role covering London and the South EastWhy Apply?This is an opportunity to join a growing business where every project has a genuine purpose. You'll work with organisations that support children, young people and adults, helping create environments that have a lasting positive impact. If you're someone who enjoys combining customer relationships, project management and creative thinking, this role offers a rewarding career with excellent autonomy, variety and earning potential. Interested? Apply today for a confidential conversation. All applications will be handled with complete discretion. IND25

Help Desk Supervisor Location: This role will be primarily based at our Botanica Ditton Park site. We are planning to relocate to Botanica Ditton Park from January 2027. Until then, the role will be based at our current Farnborough office. Siemens Smart Infrastructure - Buildings helps create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. We're seeking a Supervisor to lead our Customer Service Support Office team, ensuring the delivery of excellent customer service and operational performance across our UK service business. Working closely with the Head of Service, you'll drive team performance, oversee key service administration activities and champion continuous improvement to deliver against customer expectations and business objectives. Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position. Key Responsibilities Lead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service. Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved. Monitor and improve performance against key operational KPIs, using data and reporting to identify trends, drive improvements and support business objectives. Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience. Collaborate with Service Managers, Engineers, Sales teams and customers to support service delivery, account performance and operational goals. Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation. Ensure procurement, contract administration and operational processes are managed effectively and in line with company policies and governance requirements. Support compliance, health & safety and RAMS activities, promoting a strong culture of safety, risk management and operational excellence. Identify and implement process improvements, supporting change initiatives, new systems and operational efficiencies across the function. Produce performance reports and operational updates for senior leadership, providing insight and recommendations for continuous improvement. About You: We're looking for a collaborative and results-driven leader with a passion for customer service excellence. You'll be an effective coach and communicator, able to inspire high performance, build strong stakeholder relationships and drive continuous improvement. With a proactive and adaptable approach, you'll thrive in a fast-paced environment while maintaining a strong focus on quality, efficiency and customer satisfaction. Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment. Demonstrable experience managing performance against KPIs, service levels and operational targets. Strong leadership, coaching and people management skills, with the ability to drive engagement and performance. Experience managing operational workflows, service administration processes and competing priorities within a fast-paced environment. Strong analytical, planning and organisational skills, with the ability to identify trends and implement improvements. Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels. Proficient in Microsoft Office, particularly Excel, Word, Outlook and PowerPoint. Desirable Skills & Experience Experience within Fire & Security, Facilities Management, Building Services, Engineering Services or a similar service-led environment. Understanding of health & safety compliance, including RAMS, permits and related governance processes. Experience with service management, scheduling, workforce management or invoicing systems. Knowledge of SLA management, customer reporting and strategic account support. Understanding of procurement and goods receipting processes. What can we offer? Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%. Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days! We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements. #LI-AD1 #CVL-PLC

About Shendish Manor Hotel and Golf Club We are a beautiful Hotel based near Hemel Hempstead, Hertfordshire. The 70 bedroom Hotel is set in 160 acres stunning grounds which means its wedding trade is very strong, as well as hosting many other functions such as parties, conferences and fun days, also with a busy Restaurant. About Conference, Banqueting, Food and Beverage Manager We are seeking a highly motivated and committed Conference, Banqueting, Food & Beverage Manager to oversee our events and service operations, ensuring the highest standards of guest satisfaction, efficiency, and team performance. Key Responsibilities Lead all aspects of the Conference, Banqueting, and Food & Beverage departments to ensure smooth, professional service delivery. Maintain exceptional standards of hygiene, presentation, and organization in all service and storage areas. Conduct daily briefings and debriefings with the team to ensure service standards are consistently met, and collaborate with staff to identify and resolve any operational concerns. Liaise with the Sales Office to review and discuss function sheets, ensuring staff rostering and allocation consistently meet the requirements of the business and scheduled events. Work closely with the Head Chef, supervisors, and managers to ensure menus, service, and facilities meet high standards and provide a wide choice for guests. Collaborate with Porters to ensure timely event setup and flawless execution. Recruit, train, and develop staff in partnership with the HR and Operations Managers to meet current and future departmental needs. Manage staffing levels, scheduling, and budgets efficiently. Ensure compliance with company policies and statutory health & safety, hygiene, and licensing requirements. Act as Manager on Duty, handling guest feedback and operational issues promptly and professionally. Skills and requirements Proven experience in a similar role within a hotel or hospitality environment. Strong leadership, organizational, and communication skills. Excellent customer service with a hands-on, flexible approach, supporting and working alongside the team when required. Flexibility to work according to the needs of the business, including weekends, evenings and special events. Ability to perform under pressure in a busy operational setting. Proficiency in English essential; additional languages an advantage. Enthusiastic, motivated, and committed to delivering exceptional guest experiences. If you bring strong organizational skills, proven F&B experience, and a proactive mindset to delivering seamless and memorable events, we want to hear from you. TPBN1_UKCT

Head Chef 4-Star Hotel Property Hertfordshire We are recruiting an experienced Head Chef for a well-established 4-star hotel property in Hertfordshire . This is a strong opportunity for a capable and organised Head Chef with solid experience in banqueting, events and hotel kitchen operations . The property runs a busy food operation, so the right candidate must be confident leading a kitchen team, managing standards and delivering consistently across both day-to-day service and event-led requirements. Role Details Position: Head Chef Location: Hertfordshire Property: 4-star hotel Salary: £45,000 £50,000 per annum Hours: 45 hours per week Sponsorship: Available for the right candidate, UK-based candidates only Benefits: Excellent perks and benefits package Key Responsibilities Lead and manage the kitchen team across hotel dining, banqueting and events. Oversee food preparation, service delivery and kitchen operations. Deliver high-quality food for weddings, conferences, private events and corporate functions. Plan menus, manage food standards and maintain consistency across all service areas. Ensure smooth kitchen organisation during busy event and banqueting periods. Manage stock control, ordering, wastage and food cost performance. Maintain strong hygiene, food safety, allergen and HACCP standards. Train, motivate and develop the kitchen team. Work closely with front-of-house, events and hotel management teams. Ensure guests receive a consistently high-quality dining experience. Candidate Requirements Previous experience as a Head Chef is mandatory Banqueting and events experience is essential. Hotel kitchen experience is highly desirable. Strong organisation, leadership and communication skills. Able to manage busy service periods and multiple event requirements. Good understanding of food cost control, stock management and kitchen compliance. Professional, reliable and able to lead by example. Must be currently based in the UK. Sponsorship Information Sponsorship transfer may be available for the right candidate. This is only available for candidates already based in the UK. To apply, please send your CV and availability. TPBN1_UKCT

Head of Property Operations Head of Property Operations Salary: £89,916 Location: Hybrid working across Hightown's operating area Full Time | Permanent At Hightown, we are passionate about providing safe, high-quality homes and outstanding services that will make a real difference to people's lives. We are looking for an inspiring Head of Property Operations to lead our repairs, voids, healthy homes and estate services, driving performance, innovation and customer satisfaction across our housing portfolio. This is a fantastic opportunity for a strategic and customer-focused leader to shape service delivery, influence organisational priorities and lead high-performing teams through an exciting period of transformation. About the Role As Head of Property Operations, you will provide strategic leadership across key property services, ensuring our residents receive responsive, reliable and high-quality services every day. You will lead operational performance, manage significant budgets and contracts, drive compliance and continuous improvement, and work closely with residents, contractors and colleagues to deliver excellent outcomes for our communities. This is a high-profile leadership role, offering the opportunity to make a lasting impact on our homes, services and customers. About You You will be an experienced operational leader with the ability to balance strategic thinking with excellent day-to-day service delivery. Ideally, you will already hold a CIH housing qualification (Level 5) or be willing to work towards one. We will support you along the way. What You Will Be Doing Key Responsibilities Lead the delivery and continuous improvement of responsive repairs, cyclical maintenance, healthy homes, voids and estate services, ensuring excellent customer outcomes and high levels of satisfaction. Manage multi-million-pound operational budgets and contracts, ensuring strong financial control, value for money, effective procurement and robust performance management. Drive compliance, governance and risk management across all services, including Awaab's Law, damp and mould, disrepair, health and safety, and other regulatory requirements. Deliver efficient void turnaround and asset management services that maximise housing availability while maintaining quality and compliance standards. Shape and implement service improvements through customer insight, performance data and innovation, ensuring services remain responsive to customer needs. Contribute to Hightown's Asset Management and Sustainability Strategies, supporting long-term investment and environmental objectives. Build strong partnerships with contractors, development teams, residents and external stakeholders to support effective service delivery and the successful handover of new homes. Lead, inspire and develop high-performing teams, fostering a culture of accountability, collaboration and exceptional customer service.What You Need Professional technical qualification such as RICS, CIOB or equivalent experience, or working towards a recognised qualification. CIH housing qualification (Level 5) or be willing to work towards one. Significant experience in property operations, asset management, repairs or maintenance services. Proven track record of delivering high-quality customer-focused services and achieving demanding performance targets. Experience managing large operational budgets and delivering value for money. Strong understanding of relevant legislation, regulatory requirements and compliance obligations. Knowledge of building construction, surveying, maintenance and building regulations. Excellent leadership and people management skills, with experience developing high-performing teams. Strong commercial and procurement experience. Excellent communication, negotiation and stakeholder management skills. Ability to analyse complex issues and develop practical, effective solutions. Full UK driving licence and access to a vehicle for business use.Why Join Hightown? We offer: Professional development and sector-relevant training opportunities 33 days’ annual leave including Bank Holidays (pro-rata) Competitive salary of £89,916 for a 35-hour week Monthly attendance bonus Hybrid working (minimum 2 days in the office) Workplace pension & life assurance (3× salary) Retail, gym, restaurant and cinema discounts Employee wellbeing services Free on-site gym access Join Hightown and help create safe, sustainable homes and exceptional services for our customers and communities. We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer