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Other organisations may call this role Director of Membership, Head of Member Experience, Head of Customer Experience, Head of Community Engagement, Head of Service Delivery, Head of Membership Services, Membership Director, or Head of Engagement. So, if you want to lead our membership function as H

About The Role Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Nationwide, • Salary: £36,720 - £44,120 (depending on experience) + £1,500 or £3,000 guaranteed bonus in your first year (location dependent), • Hours: You will average 40 hours per week (including evenings, weekends and bank holidays) HomeServe are constantly looking for new Plumbing Engineers to join our team. We may not have a vacancy in your location right now but if you apply, we will contact you when a vacancy in your area becomes available. Please note if you do not meet the required skills and experience HomeServe reserves the right to not progress with your application. What you'll be doing As a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems. Your day-to-day will include: • Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework, • Completing 1st and 2nd fix plumbing work in domestic properties, • Repairing and maintaining household plumbing systems, • Managing jobs independently while delivering excellent customer service, • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • Competitive salary + £1,500 or £3,000 guaranteed bonus (year one), • Paid overtime opportunities, • Pension scheme with income protection, • 33 days holiday (buy/sell options), • Company van & fuel card, • All tools, uniform & PPE provided, • Access to industry-leading training & ongoing development, • Free HomeServe Cover 8 policy, • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Level 2 qualification in Plumbing, • Experience in 1st and 2nd fix plumbing, • Experience working in domestic properties, • Full UK driving licence (max 6 penalty points), • Strong customer service skills, • Ability to work independently and solve problems on site, • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office, • Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. JBRP1_UKTJ

Technical Sales Engineer- Aberdeen The Role The Technical Sales Engineer plays a key role in supporting the sales function by coordinating technical enquiries, quotations, customer communications, and sales activities. The primary objective of the role is to ensure that customer requirements are clearly understood, accurately communicated, and effectively coordinated with the relevant internal teams. Responsibilities Technical Sales Support Provide day-to-day technical and administrative support to the sales function. Act as a key point of contact for technical sales enquiries and coordinate responses with the appropriate internal teams. Interpret customer requirements and ensure relevant information is accurately captured and communicated. Assist the sales team in providing technical information and documentation to customers. Support the preparation of technical proposals, quotations, presentations, and supporting documentation. Ensure quotations, drawings, and technical documents are accurate, complete, and aligned with company quality policies and procedures. Assist with technical reviews of quotations and proposals, escalating technical queries to the appropriate engineering or operations personnel where required. Customer and Stakeholder Coordination Maintain effective communication with customers throughout the enquiry and quotation process. Coordinate customer requests and ensure enquiries are directed to the appropriate internal departments for timely resolution. Support the sales team in responding to customer technical queries, requests for information, and follow-up actions. Maintain strong working relationships with Sales, Engineering, Operations, Quality, and other internal stakeholders. Coordinate the flow of information between customers and internal teams to ensure requirements and expectations are clearly understood. Support customer visits and meetings as required to discuss sales opportunities, technical requirements, and ongoing enquiries. Sales Pipeline and Enquiry Management Coordinate and monitor sales enquiries from initial receipt through to quotation and purchase order placement. Maintain accurate and up-to-date records of enquiries, quotations, opportunities, and sales activities. Monitor and progress outstanding enquiries and follow up with relevant internal stakeholders to ensure timely responses. Track the status of quotations and support the sales team with follow-up activities. Ensure relevant customer and sales information is accurately recorded within company systems. Technical Documentation Coordinate the preparation and submission of technical documentation required to support quotations and sales opportunities. Assist in obtaining relevant drawings, specifications, product information, and technical data from internal teams. Ensure documentation provided to customers is accurate, current, and appropriately controlled. Support the sales team in maintaining consistent and professional customer-facing documentation. Market Research and Business Development Support Conduct research into customers, markets, industries, and potential business opportunities. Assist in identifying potential new customers, markets, and regions for business development activities. Support the sales team with market intelligence and information on potential leads and opportunities. Attend seminars, trade exhibitions, training sessions, and other relevant industry events as required. Assist with the preparation of marketing materials and customer presentations. Reporting and Business Support Prepare and maintain regular reports on sales enquiries, quotations, opportunities, and market activity. Provide accurate sales pipeline information and updates to the Head of Sales and relevant stakeholders. Support the preparation of monthly Key Performance Indicator (KPI) reports. Assist with business forecasting and analysis of sales opportunities. Monitor and report on potential leads, market performance, and factors contributing to successful new business opportunities. Maintain accurate sales and customer records in accordance with company procedures. Continuous Improvement Identify opportunities to improve the efficiency and effectiveness of sales coordination and enquiry management processes. Support the implementation of improved systems and processes for managing technical sales enquiries and customer information. Provide feedback to the sales and management teams on recurring customer requirements, technical queries, and opportunities for improvement. Stay informed of relevant products, services, technologies, and industry developments to support effective customer communication. Requirements Experience • Previous experience in sales coordination, technical sales, customer service, engineering, or similar role is an asset., • Experience working within an engineering, manufacturing, or technical environment is desirable, particularly within cable and connector environment., • Experience supporting quotations, proposals, customer enquiries, or sales processes is desirable. Skills Excellent communication skills, including the ability to clearly understand customer requirements, listen to feedback, and communicate information effectively to colleagues and customers. Strong customer service and relationship management skills. Ability to communicate technical information clearly to both technical and non-technical stakeholders. Strong organisational and administrative skills, with the ability to manage multiple enquiries and priorities. Excellent attention to detail and accuracy when preparing quotations, proposals, and technical documentation. Strong research and analytical skills. Proficient in Microsoft Office applications and other relevant business systems. Strong stakeholder management and coordination skills. Ability to develop practical and creative solutions to problems. Ability to work under pressure, meet deadlines, and use own initiative. Ability to work effectively as part of a cross-functional team. Strong written and verbal communication skills. Effective time management and prioritisation skills. Knowledge • Knowledge of technical sales processes, including customer enquiries, quotations, proposals, and order progression., • Knowledge of engineering and manufacturing products, processes, and applications is desirable., • Understanding of technical drawings, specifications, and product documentation., • Understanding of customer requirements and the ability to translate these into appropriate technical and commercial solutions., • Knowledge of quotation and sales pipeline management processes., • Understanding of quality policies and procedures relevant to customer-facing technical documentation., • Knowledge of Microsoft Office applications and relevant CRM or ERP systems., • Awareness of relevant industry trends, markets, competitors, and emerging technologies., • Understanding of the principles of customer relationship management and business development., • Knowledge of CAD or technical software tools is desirable., • Engineering or technical qualification preferred but not essential. Salery- up to £60K

Senior Sales Executive Reports To: UK Head of Business Development & Strategic Accounts Location: Aberdeen, with UK travel as required. Job Function / Scope As Senior Sales Executive, you will support the UK Head of Business Development & Strategic Accounts in the delivery of the UK business growth strategy. The role is responsible for identifying, qualifying and progressing new business opportunities, developing customer relationships and supporting strategic account growth across priority sectors. You will work closely with the UK Head of Business Development & Strategic Accounts, the UK Managing Director and operational teams to implement agreed business development initiatives, coordinate commercial opportunities and support the successful transition of new business into operational delivery. Job Location Aberdeen, with travel throughout the United Kingdom as required. Roles & Responsibilities Business Development Support the delivery of the UK Business Development Strategy through agreed market and customer plans. Research and identify new business opportunities within agreed sectors and service lines. Identify, qualify and progress new business opportunities in line with agreed commercial priorities. Maintain an accurate opportunity pipeline, providing regular updates and forecasts to the UK Head of Business Development & Strategic Accounts. Support proposal and bid development in collaboration with Tender, Operations and Technical teams. Represent the company at customer meetings, industry events and networking activities to identify business opportunities. Customer Relationship Management Build and maintain effective working relationships with customers and key stakeholders. Support the delivery of Strategic Account Plans through regular customer engagement and opportunity identification. Coordinate customer meetings, maintain CRM records and follow up agreed actions. Escalate significant commercial opportunities, customer risks and strategic issues to the UK Head of Business Development & Strategic Accounts. Opportunity Management Progress qualified opportunities through Peterson's business development process. Coordinate internal resources to develop commercially competitive customer solutions. Support commercial negotiations within delegated authority levels. Ensure successful handover of awarded contracts to operational teams. Market Intelligence Monitor market activity, competitor developments and customer trends. Provide market intelligence and customer feedback to support strategic planning. Identify potential partnership opportunities for review by the UK Head of Business Development & Strategic Accounts. Internal Collaboration Work collaboratively with Operations, Procurement, HSEQ, Finance and Technical teams. Support continuous improvement initiatives that enhance customer service and commercial performance. Promote effective communication between customers and operational delivery teams. Performance Measures Achievement of agreed business development objectives. Growth and quality of qualified sales pipeline. CRM compliance and forecasting accuracy. Contribution to Strategic Account growth. Bid support and opportunity conversion. Compliance with company processes and procedures. Qualifications & Experience Experience in Business Development, Sales or Commercial Management. Strong relationship-building and communication skills. Commercial awareness and customer focus. Experience using CRM systems. Ability to work collaboratively across multidisciplinary teams. Strong organisational and planning skills. Job Specific Competencies Customer Focus Communication & Influencing Relationship Management Commercial Awareness Collaboration Results Orientation Integrity & Safety Role Boundaries The Senior Sales Executive contributes to the delivery of the UK Business Development Strategy through execution of agreed business development activities. Ownership of business strategy, strategic account governance, executive customer relationships, commercial direction and leadership of the Business Development function remains with the UK Head of Business Development & Strategic Accounts. Peterson Established in 1920, the organisation has expanded internationally with facilities at a number of prominent ports. The company is part of a wider group operating in over 70 countries with 4,000 people globally