Guest service jobs in Newcastle Upon TyneCreate job alerts

Ready to Leave the 24/7 Hotel Environment Behind? \n Newcastle City Centre | £37,000-£40,000 Basic + 10% Bonus + Excellent Benefits \n You've mastered the art of delivering exceptional guest experiences. \n You've led busy teams, handled last-minute challenges, balanced operational demands, exceeded guest expectations and maintained impeccable standards-even when the hotel is at full occupancy. \n But perhaps you're ready for a role where you can still do what you love... without the constant late nights, split shifts and every-weekend working. \n This Could Be Your Next Move. \n We're looking for an experienced Hotel Manager, Operations Manager, Duty Manager, Front Office Manager, Guest Services Manager or Assistant Hotel Manager to lead a premium, customer-focused operation in Newcastle city centre. \n This is an opportunity to take your hospitality leadership experience into a vibrant residential environment where service, community and operational excellence are at the heart of everything. \n You'll still lead people. \n You'll still create exceptional customer experiences. \n You'll still run a large, fast-paced operation. \n You'll simply enjoy a better work-life balance while doing it. \n What You'll Be Doing \n As the senior leader on site, you'll take ownership of the day-to-day operation, leading from the front and setting the standard for service. \n You'll be a visible presence, supporting your team, engaging with residents, solving problems and ensuring every interaction reflects a five-star experience. \n Your responsibilities will include: \n\n • Leading, coaching and developing a customer-focused team\n, • Delivering an outstanding resident experience with hotel-level service\n, • Driving operational excellence and maintaining exceptional building standards\n, • Managing day-to-day performance, compliance and Health & Safety\n, • Building a positive, engaging culture where people enjoy coming to work\n, • Creating a welcoming community through resident engagement and events\n, • Taking ownership of operational performance, budgets and service delivery\n\n Who We're Looking For \n We're keen to hear from candidates with management experience in: \n\n • Hotels\n, • Boutique Hotels\n, • Aparthotels\n, • Serviced Apartments\n, • Hospitality\n, • Leisure or Guest Accommodation\n\n You'll be someone who: \n\n • Leads from the front and enjoys being visible\n, • Has a genuine passion for guest service and developing people\n, • Builds high-performing, motivated teams\n, • Thrives in fast-paced operational environments\n, • Maintains exceptionally high standards\n, • Enjoys taking ownership and making decisions\n\n Most importantly, we're looking for someone with warmth, presence and natural leadership-someone who creates memorable guest experiences and inspires their team to deliver exceptional service every day. \n What's In It For You? \n\n • £37,000-£40,000 basic salary\n, • 10% annual bonus\n, • Better work-life balance than most hotel management roles\n, • A varied leadership position where no two days are the same\n, • Excellent benefits package\n, • Genuine long-term career progression within a growing premium brand\n, • The opportunity to apply your hospitality expertise in a fresh, rewarding environment\n\n If you've built your career delivering exceptional guest experiences and leading hotel teams-but you're ready for a fresh challenge where your hospitality skills are truly valued-we'd love to hear from you. \n Apply today with your CV.

Assistant Manager – Fast-Growing Quick Service Restaurant | Newcastle \n Salary: Up to £34,000 + Bonus + Excellent Career Progression \n \n We're recruiting on behalf of a fast-growing quick service restaurant business looking for an ambitious Assistant Manager to join one of its busy Newcastle locations. This is an excellent opportunity to become part of an expanding company with exciting growth plans, a people-focused culture, and a commitment to delivering exceptional food and customer experiences. \n \n As Assistant Manager, you'll support the General Manager in the day-to-day running of the restaurant, helping to deliver operational excellence, inspire and develop the team, and drive commercial performance. If you're a hands-on leader who thrives in a fast-paced environment, this could be the ideal next step in your hospitality career. \n \n The Role \n As Assistant Manager, you will: \n\n • Support the General Manager with the daily operation of the restaurant\n, • Lead shifts to ensure exceptional customer service, food quality, and brand standards\n, • Coach, motivate, and develop team members to achieve their full potential\n, • Drive sales while managing labour, productivity, and controllable costs\n, • Maintain high standards of food safety, health & safety, and compliance\n, • Assist with stock control, ordering, and administrative tasks\n, • Foster a positive, energetic culture that delivers outstanding guest experiences\n\n \n About You \n We're looking for an experienced Assistant Manager, Shift Manager, or Restaurant Manager from a high-volume QSR, fast casual, or branded hospitality background. \n You'll have experience in: \n\n • Leading and motivating teams in a fast-paced environment\n, • Delivering exceptional customer service and operational standards\n, • Supporting recruitment, training, and team development\n, • Driving sales and improving operational performance\n, • Managing labour and controlling costs\n, • Maintaining excellent food safety and compliance standards\n, • Leading from the front with a positive, hands-on approach\n\n Most importantly, you'll be passionate about developing people, creating a great team culture, and delivering consistently excellent guest experiences. \n \n What's On Offer \n\n • Salary up to £34,000\n, • Performance-related bonus\n, • Excellent career progression with a rapidly expanding business\n, • Ongoing training and leadership development\n, • Staff meals while on shift\n, • Supportive, energetic, and people-focused working environment\n\n \n If you're a motivated hospitality leader looking to join an ambitious, growing business where you can develop your career and make a real impact, we'd love to hear from you. Apply today to find out more.

Chiquito is seeking a Front of House Supervisor to lead the front of house team, ensuring outstanding guest service during busy shifts.

You will look after customers visiting the Bistro and serve guests at corporate or private events, from intimate dinners to Sunday lunches.

Melia Hotels International in Newcastle is seeking a proactive Reception Manager to lead and supervise the daily shift at the hotel’s reception. You will support the Reception Management in implementing new procedures, coordinating training and development to maintain high standards of guest servi

Crossco (1467) Limited in Newcastle upon Tyne is seeking an Assistant Restaurant Manager to lead breakfast and dinner service, deputise for the Restaurant Manager, and maintain seamless operations with a focus on guest experiences.

Head Chef Newcastle upon Tyne 2AA Rosettes We are recruiting a Head Chef for a stunning luxury hotel in Newcastle upon Tyne, offering an exceptional opportunity to lead the kitchen within one of the North East's most respected hospitality destinations. Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship. If you require Sponsorship please do not apply, thank you. Set within beautiful grounds on the edge of a picturesque valley, this elegant hotel has earned an outstanding reputation for its award-winning dining, luxurious accommodation, and exceptional hospitality. The kitchen is passionate about showcasing the finest seasonal ingredients through modern British menus, combining creativity with outstanding technical execution. Food plays a central role in the guest experience, with the restaurant attracting both hotel guests and discerning local diners alike. Benefits: Competitive salary package Excellent gratuities and service charge Staff meals on duty Company pension scheme Employee discounts Excellent training and development opportunities Work with exceptional seasonal produce Lead an established and talented brigade Genuine opportunity to put your own stamp on the food offering As Head Chef, you will take full responsibility for the kitchen operation, leading and inspiring your brigade while ensuring exceptional standards of food quality, consistency, and presentation are maintained at all times. This role would suit an experienced Head Chef looking for a fresh challenge within a quality-driven environment, or a strong Senior Sous Chef ready to step into their first Head Chef position. As Head Chef you will: Lead and manage all aspects of the kitchen operation Develop seasonal menus and innovative specials Inspire, train, and develop the kitchen brigade Ensure consistently high standards throughout every service Manage stock control, ordering, and supplier relationships Control food costs and kitchen budgets effectively Maintain excellent food hygiene and health and safety standards Work closely with senior management to drive the food offering forward Deliver memorable dining experiences for every guest The ideal candidate will have a strong fresh food background, excellent leadership skills, and a genuine passion for creating exceptional cuisine using high-quality seasonal ingredients. This is an outstanding opportunity to lead the kitchen at one of the region's most respected luxury hotels and play a key role in its continued success. Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you'll hear from us within 48 hours, thank you. TPBN1_UKCT

GAUCHO are looking for an experienced and passionate Assistant General Manager for our GAUCHO Newcastle team! The successful?candidate will be an experienced Assistant General Manager, being fully accountable for guest experience, finance, sales growth, legal compliance and team development, both FOH and BOH. The Assistant General Managers take charge of the controllable of the P&L as delegated and work alongside the General Manager to consistently deliver the budget and receive great guest feedback. ? Training & Benefits? 50% off your food bill at all GAUCHOs Referral and length of service bonuses Incentive and reward schemes Industry Apprenticeship program opportunities and cycle to work scheme Career development and training programmes Training provided by the Gaucho Academy 28 paid annual holidays? Key Responsibilities of the GAUCHO Assistant General Manager Work with the General Manager to execute the restaurant plan in place to beat the budget, driving top line sales Oversee team objectives and engaging development plans, whilst executing the succession plan Drives GAUCHO culture, inspires, guides and educates all hourly team members Ensures a fully trained team regarding compliance and is personally fully trained, achieving above 95% on shield and food audits Supports the General Manager with bespoke local initiatives and local advertising Enforces brand standards in regards to strong and consistent guest feedback and mystery diner results Requirements for GAUCHO Assistant General Manager Excellent communicator and inspirational leader Proven record of managing restaurant finance and P&L An in-depth knowledge of the hospitality industry WSET Level 2 desirable TPBN1_UKCT

Restaurant Manager – No Evenings & Alternate Weekends Salary: £34,000 – £37,000 + Excellent Work-Life Balance Full-Time | Daytimes Only | No Evenings | Alternate Weekends Are you a passionate and driven hospitality leader looking for your next challenge — without the usual late nights and weekend demands? This is a fantastic opportunity to join a well-established, family-run business that is a respected name within the UK hospitality industry. With a strong people-first culture, clear values and a genuine commitment to delivering outstanding guest experiences, this is a business where your contribution will really matter. We’re looking for an experienced Restaurant Manager to take the reins at our client’s medium-volume restaurant in Newcastle. Why Apply? • Daytimes only – finish by 6pm, with no evening shifts, • Alternate weekends – giving you a genuine work-life balance, • Join a well-established and highly respected UK hospitality business, • Work for a business where your voice matters and you can make a real impact, • Take ownership of a high-potential site and play a key role in its transformation, • Put your own stamp on the operation and help drive future success, • Work in a stunning countryside location that guests and staff alike love, • Join a supportive, people-focused business with genuine opportunities to develop and progress What We’re Looking For We’re looking for a confident, hands-on Restaurant Manager who can lead from the front and inspire a team to deliver exceptional standards. You’ll ideally have: • Management experience within a branded, full-service or high-volume restaurant environment, • Strong commercial awareness and experience managing P&L, budgets and costs, • A proven track record of coaching, developing and motivating large FOH and BOH teams, • Experience working in a busy environment with a strong focus on guest satisfaction, • A proactive and hands-on approach — someone who isn’t afraid to roll up their sleeves, • Experience of turning around underperforming sites and driving improvements, • The confidence to manage change and bring a team with you through a period of transformation, • Excellent communication and leadership skills The Essentials • Previous management experience in a similar hospitality environment, • Experience within a high-volume restaurant, ideally a branded operation, • A full UK driving licence, due to the location of the site, • Some kitchen experience and confidence handling food and supporting the kitchen team when required The Opportunity This role is ideal for an experienced hospitality manager who loves the energy and pace of the industry but is looking for a genuine work-life balance. You’ll have the opportunity to take ownership of a high-potential restaurant, make a real difference and be part of a business where you’re more than just a number. If you’re ready to lead, transform and thrive — we want to hear from you. Apply now and take your next step with a business that’s going places

Assistant Hospitality Manager Compass Group is a world leader in providing great food and exceptional guest experiences to millions of people across the world every day. We are proud to be the catering partner to Northumbria University , delivering a diverse range of catering, hospitality, conference and events experiences to thousands of students, staff and visitors across the university campus. We're now looking for an enthusiastic and experienced Assistant Hospitality Manager to join our team and help deliver outstanding hospitality experiences across this busy and varied university environment. What we can offer We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package, including: Free gym membership at the university's state-of-the-art sports centre Free meals during your shift Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts at Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbusters Receive Wow Points every time you spend and use them on a wide range of brands Free wellness, mindfulness and exercise classes Share all discounts and offers with your friends and family A bit about the role... As an Assistant Hospitality Manager , you'll support the Hospitality Manager in delivering exceptional customer service and outstanding hospitality across a busy university campus. You'll play a key role in the day-to-day operation of the hospitality and events service, helping to coordinate everything from conferences and formal dinners to lunches, drinks receptions and large-scale university events. You'll be responsible for: Supporting the daily delivery of hospitality across a large university campus Overseeing and coordinating large events, including dinners, conferences, lunches and drinks receptions Ensuring events and hospitality services are delivered on time and to agreed client requirements Working to deadlines while maintaining consistently high standards Planning the logistics and operational requirements of large-scale events Organising daily bookings and ensuring services are delivered as scheduled Working alongside the Hospitality Manager on administration, event bookings and staff rotas Coordinating permanent and casual hospitality team members Leading by example and providing hands-on support during events Supporting the training and development of hospitality staff through on-the-job coaching Ensuring high standards of food safety and hygiene are maintained at all times Supporting the Hospitality Manager with Health & Safety training and compliance Completing daily stock ordering and assisting with stock control Conducting stock takes when required and uploading information to Foodbuy Online Assisting with payroll and timesheet administration Supporting the creation of allergen menus for events using The Source Building strong relationships with clients, customers and colleagues Supporting the wider hospitality management team to deliver an exceptional guest experience A bit about you... We're looking for someone who thrives in a busy environment and genuinely enjoys creating memorable experiences for customers and clients. You'll be a confident, hands-on team leader who is comfortable managing multiple priorities and ensuring everything runs smoothly, even when the pressure is on. You'll bring: Previous experience in hospitality, events, catering or a similar customer-focused environment Experience of delivering a variety of events, including dinners, conferences, lunches and drinks receptions Experience leading and supporting a team Excellent organisational skills and a strong eye for detail A genuine passion for delivering outstanding customer service Excellent communication and interpersonal skills A positive attitude and plenty of personality The ability to multitask and remain calm under pressure A proactive, flexible and hands-on approach The confidence to build strong relationships with clients, customers and colleagues A commitment to high standards of food safety, Health & Safety and operational excellence Most importantly, you'll be a real team player who leads by example, takes pride in what they do and enjoys being part of a fast-paced hospitality and events environment. If you're passionate about hospitality, love creating great customer experiences and are ready to take the next step in your management career, we'd love to hear from you. About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0708/91083001/52825492/SU #Universities & Colleges Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Unity Holidays is seeking an Experience Advisor to be the friendly face of our parks, delivering outstanding guest experiences. You’ll handle enquiries, bookings and daily guest needs with warmth and a can-do attitude.

Warner Hotels is recruiting a Food & Beverage Supervisor to lead service shifts and drive exceptional guest experiences across our restaurants and bars. You will guide and motivate the team, maintain high standards of operation, and ensure a warm, welcoming dining environment for guests. You will al

You’ll be the friendly face that greets guests, answers questions, and helps with digital ordering, ensuring smooth service and speedy orders. KFC Hayes Town - Station Road is hiring a Guest Experience Lead. The role emphasizes welcoming guests, knowing the menu, helping them use kiosks or the app

You’ll greet guests, help with balloons for celebrations, and ensure the space is clean and welcoming for everyone.

McDonald's United Kingdom is seeking a Customer Care Assistant to be the face of our restaurant, greeting guests and ensuring a warm, welcoming atmosphere. Strong communication and a friendly attitude are essential for creating a positive guest experience.

Delta Hotels by Marriott Durham Royal County is seeking a dedicated Food Service Supervisor to lead floor service across venues and outlets, including bartending and banqueting setups. You will assist management, answer guest inquiries, and contribute to revenue-generating activities while maintaini

You will lead the Reception team, manage day-to-day front desk operations (check-in/check-out, reservations, guest inquiries) and uphold high service standards.

You’ll help prepare food, take orders at the till, and assist in dining areas to ensure every guest has a great visit. You’ll deliver friendly, fast and accurate service while maintaining high standards of quality and cleanliness.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. This role requires strong leadership, problem‑solving skills, and a passion for hospitality to maintain high service standard

McDonald's United Kingdom is seeking a friendly Customer Care Assistant to greet guests, answer questions and help maintain a clean, welcoming dining area. You’ll be the face of the restaurant, delivering great service with a genuine smile and a can-do attitude in a fast-paced environment. You wil

BIMS in the United Kingdom is looking for a confident Shift Manager to lead the team during busy service. You will take charge when managers aren’t present and work closely with the leadership to ensure smooth shifts and excellent guest experiences.

The successful candidate will be organized, proactive and skilled at building positive relationships with guests and team members alike. Omni Facilities Management Limited is hiring a Head Housekeeping Porter to lead housekeeping operations and ensure exceptional guest experiences in a hotel setting

Parkdean Resorts is seeking a Deputy Hotel Manager to support the Hotel Manager in delivering outstanding operations, service excellence and commercial performance across our UK hotels. You will provide visible leadership, work with department heads and deputise during absences, ensuring teams are w

The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. The Guest Services Officer must be Friendly, Passionate, and Committed. Proven customer service skills to interact appropria

Inverclyde Council recognises the mutual benefits of having a flexible, effective workforce to deliver the best services to our community, whilst enabling employees to balance their personal, home and work responsibilities more effectively, with a view to achieving greater job satisfaction, motivati

If not already registered with SSSC as a Support Worker of Day Care of Children Service, successful candidates will be required to start the registration process within three months of appointment to the supply register and be fully registered within six months. Shifts are usually between 11am-2pm h

Supporting service improvements through our “Find it Clean, Keep it Clean” ethos. We’re proud of our award-winning service, recognised with:.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Post Title: Support Worker (Early Learning & Childcare).Location: Ness Castle Primary School, Inverness.Duration: Fixed Term until 01 July 2027.Salary: £10,139 - £10,419 per annum.Salary placing will normally be at the first point of the scale.For information on working in ELC check out.For guidan

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Click to Apply Now! All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes.

Residential Childcare Support Worker (Sessional/Casual) Company : Bay View Contract: Casual Location: Heysham, Morecambe Salary: £12.We're seeking a flexible Residential Childcare Support Worker to join our Bay View team on a casual basis , covering shifts as needed.You'll work in one of our fa

Transform Lives as a Children's Residential Support Worker What if your job could change someone's life? At Wilderness Way, that's exactly what happens every day.Whether you're bringing experience from residential childcare, education, care, youth work, or you're looking for a rewarding new challe

Sounds great, what will I be doing? This role provides person centred support to service users, focusing on increasing independence, maintaining accommodation, and improving quality of life. Responsibilities include creating and reviewing SMART support plans, delivering home or community based suppo

Enhanced maternity, adoption, and paternity pay Death in Service payment Pension scheme Benefits & Well-being platform 28 days annual leave (pro rata) Cycle to Work scheme Refer-a-Friend bonus (£300 per referral) Blue Light Card eligibility (exclusive discounts!) Flexible hours part-time and full-t

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. Running as move on services, Huddleston Close & Grand Union Plac

Care AssistantWhen registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Make Every Day MatterAre you looking for a rewarding career where you can genuinely ma

Barchester Healthcare Homes Limited is seeking a General Assistant for a UK care home.You will perform housekeeping, cleaning, laundry and catering tasks to support residents and help create a warm, homely environment.The role emphasizes reliability, compassion and a can-do attitude, with opportunit

The successful candidate will have strong communication skills, an organised approach, and prior admin or customer service experience.

NHS is seeking a Care Coordinator on a part-time basis (28.The post holder will work flexibly across SGPA practices, greet patients, process prescriptions, and fully utilise EMISWeb and other IT systems to support clinicians and patients alike.

A regional charity in the North East seeks a Night Caring Assistant to join their care team in Sunderland.The role involves supporting elderly residents to enhance their quality of life within a nursing home.Successful candidates will receive full training and have the chance to undertake qualificat

You will play a key role in ensuring processes run smoothly and deadlines are met, contributing to the delivery of high-quality services for children and young people with Special Educational Needs.

St Philip's Care is seeking an enthusiastic Administrator to support the day-to-day running of a busy care home.You will assist in daily administration and act as the receptionist for enquiries and visitors, reporting to the Care Centre Manager.The role requires flexibility and a calm, organised app

Excellent communications and customer service skills,.

A family-owned home care provider in South Australia is seeking a compassionate Support Worker to assist clients with daily activities, ensuring their safety and independence at home.This part-time position offers flexible hours, primarily on Thursdays, and includes travel reimbursement.Ideal candid