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Relationship Manager - Commercial & SME Banking Location: South London (Fully Office-Based) Salary: £45,000-£50,000 per annum About the Role We are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes. This is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards. Key Responsibilities Customer & Portfolio Management Manage and grow a portfolio of Commercial/SME clients. Conduct regular customer meetings, networking, and business development activities. Ensure all customer interactions follow TCF (Treating Customers Fairly) guidelines. Handle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate. Commercial Growth Achieve asset and deposit growth targets for the branch. Prepare and negotiate customer credit proposals. Submit credit papers and account-opening documents to internal approval teams. Support the disbursement of lending in line with business objectives. Control & Compliance Manage credit renewals in accordance with policy and deadlines. Monitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed. Track excesses and Key Risk Indicators across all key accounts. Ensure branch SLAs are achieved for account opening and ongoing servicing. Team & Branch Support Coach and support junior RMs/RSOs to achieve KPI expectations. Assist in preparing MI, meeting materials, presentations, and business development reporting. Contribute to branch-related projects, planning, data analysis, and championing operational initiatives. Provide support to interns and new joiners where required. Regulatory Conduct Adhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes. Maintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks. Experience & Requirements Minimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred). Strong understanding of credit processes, risk management, and commercial banking products. Evidence of ongoing CPD and professional qualifications (or commitment to obtaining them). Demonstrated competence in: Relationship management & customer service Financial analysis & credit understanding Regulatory knowledge Staff development & coaching Excellent presentation, communication, and negotiation skills. Confident, proactive, and capable of managing a busy diary and diverse workload. What We Offer Competitive salary of £45,000-£50,000 Professional development and ongoing certification support A collaborative, office-based working environment in South London The opportunity to influence branch commercial performance and build strong corporate relationships If you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we'd love to hear from you. Apply today

ABOUT DELICE DE FRANCE:A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. As part of our sales team, you'll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If you're passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, we'd love to hear from you.PURPOSE OF CHANNEL MANAGER JUNIOR:To manage national & key accounts in your allocated Channel / Sector.To engage, support & brief Channel Sales Managers & Sales Development Representatives on accounts that they cover at site level within your ledger.To create & provide all relevant information to ensure that the Customer Engagement team are fully briefed & able to execute the sales plan.Understand the Customers world.REPORTING AND KEY RELATIONSHIPS OF CHANNEL MANAGER JUNIOR:The Channel Manager will report to the Channel Lead (Controller or Senior)Key business contact in customer network: Buyers, Chefs, Supply Chain, Marketing, Finance, Sales, Operations.Target contacts: Buying Directors, NPD teams, Chefs, Associations.Internal teams: Channel Team, Business Insights, Finance Team, Ecommerce Team, Customer Engagement Team, Product Team, Marketing, Operations, Supply Chain, Technical & Quality Control, Chefs.DUTIES AND RESPONSIBILITIES OF A CHANNEL MANAGER JUNIOR:STRATEGYOwn, develop & execute a LIVE strategic Sector plan work and review regularly with Line manager & Business Insights.Work with field sales to ensure the Sector plan is relevant & aligned collective collaboration is key.Deliver the agreed strategic plan by sector for the account portfolio you are responsible for, including the development & retention of existing business & new business opportunities.Provide a detailed period brief (templated) for any accounts that have Field coverage & / or Customer Engagement contact.Work with the Channel / Field Sales and Customer Engagement teams to design and implement tactical activity in your accounts to support your account plan aligned and agreed 3 months in advance. Deliver sales forecast and revenue, EBIT from assigned national or development accounts.Customer Contact Strategy Get inside your customers world to fully understand it & how DDF can best access & maximise the opportunity.Ensure pricing defensibility implemented & maintained across the account portfolio / channel.Share good & best practice across the Channel Team to ensure that all opportunities areWork collaboratively across the Sales function & Business Insights to ensure that all Channel / Sector opportunities & learnings are taken into consideration and applied through the Channel / Sector strategic plan.ACCOUNT MANAGEMENTDevelop an Account Plan for Each Customer in line with the Company / Business Unit Plan to deliver Sales Value Target & MarginEBIT forecast and budget within each customer across your account portfolio. This plan is to develop into a JBP with key customers Aligned to Buys / Customers own KPIs (Easy to do business with).Devise, implement & execute a promotional plan which will include NPD, promotional offers and menu development & listings aligned to customers strategic direction / focus & development plans.Accountable for completion of written correspondence (contact reports 48hrs post call) regarding meetings, proposals, re-negotiations, presentations. File & documentation to be stored centrally (S:DRIVE).Ensure all customer communication is completed & actioned in a timely manner with account file updated post each meeting, site visit or electronic / phone communication.Pro-actively manage your account portfolio from a credit perspective to ensure that disputes, queries etc, are promptly resolved, aged debt is kept to the minimum and maximum sites are available to trade at all times.Manage your accounts payment terms to the benefit of DDF, strive for 30 days EOM and adherence to those terms.Identify & implement ways in which to service customers that will deliver incremental profit; RTM strategy, product mix, electronic trading, Field / Customer Engagement Team support etc.Quarterly review of account profitability through latest business case mechanic by SKU with all terms included.On a quarterly basis present your business plan for your account portfolio to the senior sales management team supported by quarterly account profitability review.Create an account contact matrix for your portfolio detailing all required meetings by account along with the required frequency. In addition site visits to be completed on a monthly basis to ensure a full understanding of your customers business & relevance of any proposed listings / activities. Matrix & plan to be signed off & reviewed regularly by Channel Lead.Regular review of contracts, where terms are in place they must have a dated contract to support. Any contracts up for renewal must be submitted through business case & only approved business cases and agreed contract terms are to be implemented, documented and field with Business Insights.Work closely with Supply Chain to ensure OTIF delivery - provide regular forecasts of key SKUs for key customers.Implement Price Increase within briefed timelines & in full.Brief product specification changes to relevant customers as provided by Technical & Quality Control.Manage product assortments attached to your accounts. Ensure that on restricted assortments, alternative products are available to support on-going supply for any OOS or delists.Ensure customers are fully briefed on delists in a timely manner & that alternative SKUs are secured.Deliver ROI on any equipment placements within your accounts, where a site or account falls below required ROI levels you are required to take action to resolve.Focused plan on forecast management with reference to seasonality etc.Development and retention of existing business and new business opportunities. Sector specificAccountable to ensure customers and their units are on the correct pricing levels as agreed to avoid any credits and proactively manage credit risk customers. (Linked to finance to ensure accounts run smoothly).Finance engagement - Constantly review margins / EBITbeing achieved versus targets, reduce/manage credit risk customers, ensure pricing on file is correct at each customer level to avoid unnecessary credits, and look for ways in which to service customers which will deliver incremental profit; through an RTM strategy, customer product mix, electronic trading, Field / Customer Engagement Team support, central distribution.FINANCIAL RESPONSIBILITYThe individual will have responsibility for managing a min of £5m+ sales value across a range of customers and the appropriate margin target assigned to those customers.Accountable for financial 1-2-1 account management with Head of Business Insights / Business Insights Business Partner monthly.Price increase management Review all options for price increase with customers annually, or as requested.Reporting performance and proposing range rationalisation / margin enhancement at all levels by product management.Challenges oneself to fully understand ROI & Customer P&Ls Able to present these at Exec level to the key stakeholders.DESCISION MAKING LEVEL/ COMPLEXITYStrategic Planning understand the bigger picture. Taking a holistic view and setting clear direction to the route to be taken to deliver your plan.The individual will be required to lead & manage financial proposals together to win, retain and/or re-negotiate existing/new customers. Manage all areas of What if Investment, ROI, Promotions, Contracts, Key influencers.NPD Management Clear thinking in the deletion / origination of NPD.PEOPLE MANAGEMENT RESPONSIBILITYNot Applicable as part of this role.BENEFITS OF A CHANNEL MANAGER JUNIOR:Competitive Company Pension SchemeCompany Life Assurance for added peace of mindCompany Car or Car AllowanceFree On-Site ParkingEmployee Referral SchemeLong Service Recognition & AwardsGenerous 50% Staff Discount on Company ProductsEyecare Voucher SchemeEmployee Assistance Programme (EAP) including:24/7 confidential support lineAccess to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perksSKILLS & EXPERIENCE OF A CHANNEL MANAGER JUNIOR:Ideally degree educated (Business discipline).Experience of National Account Management (ideally in a food related business).Sales experience & Sales Skill.Team Player.Dynamic Go Getter Highly Motivated.Good Communicator.Strategic Thinker, Active Doer.Flexible & Nimble to Change.Strong negotiation skills and the ability to influence & present at all levels.Highly developed Presentation skills.Clear confident communication skills both verbal and written.Highly developed numerical skills, complete P&L understanding to Senior Management level.General interest in people.Demonstrable drive and enthusiasm.Highly mobile as role will require significant travel across the UK.KEY MEASURES OF A CHANNEL MANAGER JUNIOR:Business Strategy & Customer Plans- Live Monthly - KPI Performance Tracker.Key Customer / End user Contact strategy Managing the chain and key decision makers.Sales Reporting Tools Daily Sales Reporting Sales & Margins Actuals v Targets.Total accountability / Management LTA/Settlement Discount Measures in line with contractual obligations.Development Of Development / Marketing Plan in line with contracts, and or use of marketing promotional plans.Account Plan objectives set versus achievements.This role would suit someone with experience in National Account Management, Channel Management, Key Account Management, Business Development, Food Service, Retail and/ or FMCG Sales.TPBN1_UKTJ

Commercial Team Lead – Infrastructure | Managing Quantity SurveyorLocation: Heathrow, Greater London (Aviation & civil infrastructure maintenance contracts)Package: Executive Base Salary + Company Car / Allowance (EV/Hybrid) + Fuel Card + Discretionary Bonus + Premier BenefitsAbout the BusinessThe employer is a leading tier-1 infrastructure services group delivering essential renewal, maintenance, and upgrade schemes across the UK's critical transport, civil engineering, and utility networks. Operating in safety-critical environments, the business is dedicated to long-term asset management, client satisfaction, and commercial excellence within a supportive, forward-thinking environment.The OpportunityAn outstanding opportunity has arisen for a Managing Quantity Surveyor to join the commercial delivery team based at Heathrow .Working closely alongside the Commercial Manager, the successful candidate will take operational and financial ownership of major infrastructure schemes which are spanning civil engineering, structural upgrades, and planned/reactive aviation asset maintenance. This role requires a proven commercial team lead who can manage a dedicated group of surveyors, drive robust contractual governance, safeguard profit margins, and maintain strong client relationships across complex, safety-critical contracts.Key Responsibilities Commercial Delivery & Team Mentorship: Lead, mentor, and manage a team of Quantity Surveyors and Assistant Surveyors, fostering professional growth and guiding candidates through formal accreditations (APC/RICS).Financial Governance & Reporting: Oversee full end-to-end cost management, monthly cost reconciliations, cash flow forecasting, valuation applications, and executive performance reporting.Contract Administration & Dispute Resolution: Manage commercial risks, scope changes, and variations. Liaise with internal legal/contract service teams to resolve commercial disputes and secure recoveries.Pre-Contract & Work-Winning: Actively contribute to bid support, resource planning, tendering, and commercial analysis to win and secure future framework agreements.Executive & Client Engagement: Serve as a key commercial interface during regular project reviews, executive board updates, and client operational meetings.Candidate Requirements Experience & Team Management: Proven track record operating at a Senior or Managing QS level, with demonstrated experience managing commercial teams to achieve strict targets on time and within budget.Sector Expertise: Deep expertise in civil engineering, infrastructure maintenance, or safety-critical sectors (such as aviation, highways, rail, or major utilities).Qualifications: Degree in Quantity Surveying, Civil Engineering, or a related field. Professional accreditation ( MRICS or CICES ) is highly preferred.Technical & Negotiation Skills: Exceptional grasp of cost estimation techniques, contract administration, dispute resolution, and risk mitigation.Location: Based in or easily accessible to the Heathrow / Greater London region, with flexibility for site and office travel as required.What the Package Includes Executive Salary Package: Highly competitive base salary aligned with managing-level seniority.Company Mobility: Company Car / Fuel Card (with extensive Electric & Hybrid options) OR flexible salary-sacrifice car scheme.Performance Rewards: Discretionary company bonus scheme and employee referral rewards.Health & Well-being: Private healthcare (including 24/7 online GP access), Healthcare Cash Plan (covering dental, optical, and physio costs), and access to Mental Health First Aiders.Financial & Protection: Matched/contributory pension scheme, Life Assurance, and access to exclusive retail/reward portals.Work-Life Balance: 25 days annual leave (+ Bank Holidays), option to purchase additional leave, and enhanced parental policies.How to ApplyInterested candidates who possess the team leadership capability and commercial expertise to drive major aviation infrastructure schemes are invited to submit an updated CV for confidential review.TPBN1_UKTJ

Your role in the JoJo story Department: Quality, Tech and Compliance Reports to: Technical Manager You will be responsible for the quality and compliance of selected ranges we produce under the JoJo brand. You will own key departments and suppliers and will cover development from initial research to production deliver. You will manage and coordinate response as required to customer queries and complaints, bringing to a satisfactory close. You will ensuring the technical department delivers to schedule and to the standard required. Ranges covered will include childrenswear; baby & childrens nursery products and toys; and womens and maternity wear as required for business needs. This position is offered as a fixed-term contract until 14/03/2027. A peek into your daily adventures: Understand the goals of our Technical Strategy and considers implementation in their own areas. Technical Documentation Ensures technical workbooks and associated paperwork is filed and trackers are updated inline with agreed system. Ensures accuracy of specification sheets and grading at issuing, with aim to drive a right first-time fitting approach. Conducts and documents appropriate risk assessments inline with agreed standards, ensures supplier is clear on product safety requirements. Ensure required warnings and information is in place on labelling & packaging to ensure compliance with appropriate legislative requirements." Product Development and Critical Path Drives the fit session ensuring product is properly assessed for excellence of make and fit, clear comments are recorded, and the final product sealed meets the specification. Attending team production meetings to ensure Critical Path is on track for own product areas and those covered by more junior techs. Alert Technical Manager on any risks to delivery. Assess failed test reports on our testing platform, determines commercial approval or recommend further action required. Ensures products are compliant to hazardous chemical policies, risk assessing and testing as appropriate. Ensures suppliers are clear on and working inline with Technical Handbooks and Technical Policies. Product Knowledge Demonstrates a core understanding of different fabrics, materials types and trims, and testing procedures. Understands application on final product, suitability for final product and user. Can make recommendation at issuing and during product development. Maintains fabric library, ensures consistency across suppliers. Drive block & grading reviews to ensure excellence of fit across the sizes inline with our customer and brand. Makes informed decisions on updates, cascading to suppliers and other techs as appropriate. Utilises tools such as reviews, store feedback and returns reports to identify issues and action change. Monitors changes to standards and regulations on own products. Alerts Technical Manager to any changes that may impact or affect JoJo product groups Supplier and Factory Management Ensures effective onboarding of a new supplier; ensures the agreed processes are followed, the supplier is clear on expectations and they meet the minimum requirements of our technical standards. All trackers are up to date. All new factories to be approved by Technical Manager prior to PO's being placed. Travels to our factories, and conducts virtual visits to assess technical capabilities and their suitability to JoJo requirements, make recommendations to improve feeding back to buying and technical. Builds good working relationship with key suppliers through general contact, product specific communication, and has good working knowledge of their quality management processes and capabilities. Skills that make you shine: Experience working with toys and footwear is desirable but not essential. Work effectively with E&S to ensure effective cross over of goals, targets and communication. Ensures any green claims or claims on sustainability can be traced and evidenced. Supports Sustainability team as appropriate and required on supplier queries. Supports Ethical team as appropriate and required on supplier queries, working collaboratively on agreed ways of working for onboarding and maintenance. Consciously aiming to improve our environmental impact in own department, actively engaging with suppliers as required to identify areas of improvement and working with sustainability team and buying to see changes through" Understands Customer Service and QC operations. Supports resolutions of issues as required, either directly or via the Senior Technologist and Technical Manager. Travels as required to the DC to check stock. Support more junior members of the team, be proactive in approach and look for opportunities to improve product and processes. Represents JoJo externally on behalf of Technical at meetings or events, feeding back to Technical Team. Just to give you a taste of our culture, well be looking for you to: Be a brand ambassador, safeguarding our values and ethos. Demonstrate honesty and respect in every interaction. Foster collaboration and open, active listening Take ownership of all aspects of the role. Perks and Benefits: Hybrid Working - up to 3 days in our Battersea Office Enjoy 25 days' annual leave plus all bank holidays Extra day of annual leave for each year youre with us, up to 38 days. Is it your birthday? Take it off and celebrate! Helping plan for the future - enhanced pension scheme. Get on the move - cycle to work scheme. Financial wellbeing app - pay yourself 40% of your earned wages whenever you want. Saving scheme with Smart Money Cymru. Flexible work options. Enjoy fabulous social events. Give back with volunteer days to support our communities. Prioritise your well-being with our Health and Wellbeing hub. Specsavers voucher Get a free sight test and contribution towards glasses (T & Cs) apply. We love our products! Enjoy: 40% off JoJo branded lines 25% off full-price NEXT products 10% off NEXT Beauty products Up to 10%off most branded products Embrace an Its up to you learning environment with ongoing training and development opportunities. Your furry friend doesnt have to stay at home our offices are dog friendly for friendly pooches. Want to know more about JoJo? We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. But were not just about selling products; were about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of childrens clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds. As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers. We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential. TPBN1_UKTJ

ABOUT DELICE DE FRANCE: A trusted leader in high quality frozen bakery products, helping bring exceptional quality to customers across the UK. As part of our sales team, youll build strong customer relationships, identify new business opportunities, and promote a range of over 700 bakery products. If youre passionate about sales, enjoy working in a fast-paced environment, and want to be part of a company that values ambition, teamwork, and career development, wed love to hear from you. PURPOSE OF CHANNEL MANAGER: To manage national & key accounts in your allocated Channel / Sector. To engage, support & brief Channel Sales Managers & Sales Development Representatives on accounts that they cover at site level within your ledger. To create & provide all relevant information to ensure that the Customer Engagement team are fully briefed & able to execute the sales plan. Understand the Customers world. REPORTING AND KEY RELATIONSHIPS OF A CHANNEL MANAGER: The Channel Manager will report to the Channel Lead (Controller or Senior). Key business contact in customer network: Buyers, Chefs, Supply Chain, Marketing, Finance, Sales, Operations. Target contacts: Buying Directors, NPD teams, Chefs, Associations. Internal teams: Channel Team, Business Insights, Finance Team, Ecommerce Team, Customer Engagement Team, Product Team, Marketing, Operations, Supply Chain, Technical & Quality Control, Chefs. DUTIES AND RESPONSIBILITIES OF A CHANNEL MANAGER: STRATEGY Own, develop & execute a LIVE strategic Sector plan work and review regularly with Line manager & Business Insights. Work with field sales to ensure the Sector plan is relevant & aligned collective collaboration is key. Deliver the agreed strategic plan by sector for the account portfolio you are responsible for, including the development & retention of existing business & new business opportunities. Provide a detailed period brief (templated) for any accounts that have Field coverage & / or Customer Engagement contact. Work with the Channel / Field Sales and Customer Engagement teams to design and implement tactical activity in your accounts to support your account plan aligned and agreed 3 months in advance. Deliver sales forecast and revenue, EBIT from assigned national or development accounts. Customer Contact Strategy Get inside your customers world to fully understand it & how DDF can best access & maximise the opportunity. Ensure pricing defensibility implemented & maintained across the account portfolio / channel. Share good & best practice across the Channel Team to ensure that all opportunities are maximised. Work collaboratively across the Sales function & Business Insights to ensure that all Channel / Sector opportunities & learnings are taken into consideration and applied through the Channel / Sector strategic plan. ACCOUNT MANAGEMENT Develop an Account Plan for Each Customer in line with the Company / Business Unit Plan to deliver Sales Value Target & Margin EBIT forecast and budget within each customer across your account portfolio. This plan is to develop into a JBP with key customers Aligned to Buys / Customers own KPIs (Easy to do business with). Devise, implement & execute a promotional plan which will include NPD, promotional offers and menu development & listings aligned to customers strategic direction / focus & development plans. Accountable for completion of written correspondence (contact reports 48hrs post call) regarding meetings, proposals, re-negotiations, presentations. File & documentation to be stored centrally (S:DRIVE). Ensure all customer communication is completed & actioned in a timely manner with account file updated post each meeting, site visit or electronic / phone communication. Pro-actively manage your account portfolio from a credit perspective to ensure that disputes, queries etc, are promptly resolved, aged debt is kept to the minimum and maximum sites are available to trade at all times. Manage your accounts payment terms to the benefit of DDF, strive for 30 days EOM and adherence to those terms. Identify & implement ways in which to service customers that will deliver incremental profit; RTM strategy, product mix, electronic trading, Field / Customer Engagement Team support etc. Quarterly review of account profitability through latest business case mechanic by SKU with all terms included. On a quarterly basis present your business plan for your account portfolio to the senior sales management team supported by quarterly account profitability review. Create an account contact matrix for your portfolio detailing all required meetings by account along with the required frequency. In addition site visits to be completed on a monthly basis to ensure a full understanding of your customers business & relevance of any proposed listings / activities. Matrix & plan to be signed off & reviewed regularly by Channel Lead. Regular review of contracts, where terms are in place they must have a dated contract to support. Any contracts up for renewal must be submitted through business case & only approved business cases and agreed contract terms are to be implemented, documented and field with Business Insights. Work closely with Supply Chain to ensure OTIF delivery - provide regular forecasts of key SKUs for key customers. Implement Price Increase within briefed timelines & in full. Brief product specification changes to relevant customers as provided by Technical & Quality Control. Manage product assortments attached to your accounts. Ensure that on restricted assortments, alternative products are available to support on-going supply for any OOS or delists. Ensure customers are fully briefed on delists in a timely manner & that alternative SKUs are secured. Deliver ROI on any equipment placements within your accounts, where a site or account falls below required ROI levels you are required to take action to resolve. Focused plan on forecast management with reference to seasonality etc. Development and retention of existing business and new business opportunities. Sector specific range creation. Accountable to ensure customers and their units are on the correct pricing levels as agreed to avoid any credits and proactively manage credit risk customers. (Linked to finance to ensure accounts run smoothly). Finance engagement - Constantly review margins / EBIT being achieved versus targets, reduce/manage credit risk customers, ensure pricing on file is correct at each customer level to avoid unnecessary credits, and look for ways in which to service customers which will deliver incremental profit; through an RTM strategy, customer product mix, electronic trading, Field / Customer Engagement Team support, central distribution. FINANCIAL RESPONSIBILITY The individual will have responsibility for managing a min of £5m sales value across a range of customers and the appropriate margin target assigned to those customers. Accountable for financial 1-2-1 account management with Head of Business Insights / Business Insights Business Partner monthly. Price increase management Review all options for price increase with customers annually, or as requested. Reporting performance and proposing range rationalisation / margin enhancement at all levels by product management. Challenges oneself to fully understand ROI & Customer P&Ls Able to present these at Exec level to the key stakeholders. DECISION MAKING LEVEL/COMPLEXITY Strategic Planning understand the bigger picture. Taking a holistic view and setting clear direction to the route to be taken to deliver your plan. The individual will be required to lead & manage financial proposals together to win, retain and/or re-negotiate existing/new customers. Manage all areas of What if Investment, ROI, Promotions, Contracts, Key influencers. NPD Management Clear thinking in the deletion / origination of NPD. PEOPLE MANAGEMENT RESPONSBIBILITY Yes BENEFITS OF A CHANNEL MANAGER: Competitive Company Pension Scheme Company Life Assurance for added peace of mind Company Car or Car Allowance Free On-Site Parking Employee Referral Scheme Long Service Recognition & Awards Generous 50% Staff Discount on Company Products Eyecare Voucher Scheme Employee Assistance Programme (EAP) including: 24/7 confidential support line Access to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perks SKILLS & EXPERIENCE Ideally degree educated (Business discipline). Experience of National Account Management (ideally in a food related business). Sales experience & Sales Skill. Team Player. Dynamic Go Getter Highly Motivated. Good Communicator. Strategic Thinker, Active Doer. Flexible & Nimble to Change. Strong negotiation skills and the ability to influence & present at all levels. Highly developed Presentation skills. Clear confident communication skills both verbal and written. Highly developed numerical skills, complete P&L understanding to Senior Management level. General interest in people. Demonstrable drive and enthusiasm. Highly mobile as role will require significant travel across the UK. KEY MEASURES Business Strategy & Customer Plans- Live Monthly - KPI Performance Tracker. Key Customer / End user Contact strategy Managing the chain and key decision makers. Sales Reporting Tools Daily Sales Reporting Sales & Margins Actuals v Targets. Total accountability / Management LTA/Settlement Discount Measures in line with contractual obligations. Development Of Development / Marketing Plan in line with contracts, and or use of marketing promotional plans. Account Plan objectives set versus achievements. This role would suit someone with experience in National Account Management, Channel Management, Key Account Management, Business Development, Food Service, Retail and/ or FMCG Sales.

Senior Cost Manager – Central PMO London (Hybrid – 3 Days in Office) | £80,000–£100,000 + Excellent Package An exciting opportunity has arisen to join one of the UK's largest and most complex infrastructure programmes. Our client is seeking an experienced Senior Cost Manager to join their Central PMO Project Controls team, playing a key role in driving cost governance, forecasting and reporting across a multi-billion-pound project. Working alongside the Cost Lead and wider Project Controls team, you'll help deliver robust cost management processes, provide strategic insight to senior stakeholders and support informed decision-making across the programme. The Role Key responsibilities include: Supporting and improving the programme's Cost Management Framework. Providing governance and assurance across cost reporting and forecasting. Reviewing project performance, forecasts and earned value data. Producing high-quality reports and management information. Working closely with Planning, Risk and Change teams to deliver integrated project controls. Identifying trends, challenging performance and driving continuous improvement. Supporting the development of digital reporting tools and mentoring junior team members. About You You'll have experience as a Senior Cost Manager, Cost Lead or Project Controls Manager on major infrastructure or capital projects, with strong knowledge of: Cost control, forecasting and financial reporting. Project controls and programme governance. Stakeholder management and presenting to senior leadership. Earned Value Management and NEC contracts (desirable). Power BI or similar reporting tools (advantageous). A degree in a relevant discipline is preferred, along with experience in sectors such as infrastructure, nuclear, rail, energy or defence. Package £80,000–£90,000 (DOE) Up to 10% bonus Up to 15% employer pension contribution Private medical insurance Flexible benefits allowance 28 days annual leave plus bank holidays (increasing with service) Hybrid working (3 days per week in the London office) If you're looking to play a pivotal role on one of the UK's flagship infrastructure programmes while developing your career within a high-performing Project Controls team, we'd love to hear from you

Project Manager (ICP) North/West London £65,000 + £6k Car Allowance + Discretionary Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package Do you have experience managing electrical, water, gas or EV network projects? Are you looking for an opportunity to provide your expertise within a market leading company? This extremely well established Connections Provider is a part of one of the UK's largest conglomerate of companies that own and operate over 300,000 multi utility connections. They now require a candidate who will be responsible for a range of multi-utility projects, leading and delivering on site Gas, Electricity, Water and EV connections. You will also ensure that monthly financial and operational reports are completed to a high standard. The Ideal candidate will have strong people management skills and have worked on the installation of new utility connections. Multi Utility experience would be advantageous but it is essential that you have some experience in the Utility industry, whether it is within Gas, Water, Electricity or EV. This is the perfect opportunity for a long term career within a market leading organisation, that will allow you bring your expertise to the table and be a vital cog in the wheel to drive future growth. The Role: Project Manager (Electrical / Utilities) Ensure projects are delivered on time and to budget. Produce financial forecasts. Preparation of work instructions, risk assessments and method statements. *£60,000 - £65,000 + £6k Car Allowance + Discretionary Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package The Person: Strong electrical knowledge, ideally from an ICP or DNO background (other LV/HV experience will be considered) Multi-Utilities Background (desirable) Strong team management skills Operational experience of installation of new utility connections *Direct experience within line management Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nathan Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Project Director | Data Centre Construction | West London | Excellent Package Lead the Delivery of a Landmark Data Centre Project Are you an experienced Project Director with a proven track record of delivering complex, high-value construction projects? We are recruiting for a Project Director to lead the delivery of a flagship £100 million data centre project in West London. This is a rare opportunity to take full ownership of a technically challenging scheme for a well-established principal contractor specialising in mission-critical environments. You'll be responsible for driving the project from construction through to successful completion, leading a high-performing team while ensuring exceptional standards of safety, quality, programme and commercial performance. If you've successfully delivered large-scale projects for a Tier 1 or leading main contractor and thrive in fast-paced, technically demanding environments, we'd like to hear from you. The Role As Project Director, you will provide strategic leadership across the entire project lifecycle, ensuring the successful delivery of this flagship data centre. Working closely with clients, consultants, subcontractors and senior leadership, you'll be accountable for programme, commercial performance, risk management and operational excellence. Your responsibilities will include: Leading the delivery of a circa £100m data centre project from construction through to completion. Managing multidisciplinary site teams, senior project staff and specialist subcontractors. Building strong relationships with clients, consultants and the wider supply chain. Driving programme performance, quality standards and commercial success. Leading all Health & Safety initiatives and ensuring full compliance across site. Overseeing project planning, procurement and resource management. Managing risk, project reporting and financial performance alongside the commercial team. Ensuring all works are delivered in accordance with NEC/JCT contracts, specifications and company procedures. Mentoring and developing project teams while creating a collaborative, high-performance culture. Representing the business professionally to maximise client satisfaction and future opportunities. About You We're looking for a confident and commercially astute construction leader with extensive experience delivering major projects. You'll ideally have: Proven experience as a Project Director or Senior Project Manager delivering projects valued at £50m+ for a Tier 1 or leading main contractor. Previous experience delivering data centres, mission-critical, pharmaceutical, life sciences or other highly serviced MEP-intensive projects. Excellent understanding of complex MEP installations and commissioning. Strong knowledge of Design & Build procurement. Experience managing NEC and JCT contracts. Outstanding leadership and stakeholder management skills. Excellent commercial awareness and risk management capability. A proactive approach to Health, Safety and Quality. Degree qualified in Construction, Civil Engineering or a related discipline. Professional membership (CIOB, RICS, ICE or similar) would be advantageous. SMSTS, CSCS and First Aid qualifications. What's On Offer Salary: Very attractive Car Allowance Competitive Pension Scheme Private BUPA Healthcare & Cash Plan Electric Vehicle Scheme Cycle to Work Scheme Eyecare Vouchers 25 Days Holiday + Bank Holidays Birthday Day Off Long-term career progression with a growing specialist contractor Opportunity to lead one of West London's most significant data centre developments Why Apply? Data centre construction continues to be one of the fastest-growing sectors within the UK construction industry. This role offers the chance to take the lead on a flagship project with a respected contractor known for delivering complex, technically challenging developments. You'll be joining a business that values collaboration, innovation and long-term client partnerships, giving you the autonomy, support and resources needed to deliver an exceptional project while advancing your own career. Apply Now If you're an experienced Project Director, Senior Project Manager, or Construction Director with experience delivering large-scale data centre or mission-critical projects, we'd love to hear from you. Apply today for a confidential discussion and take the next step in your construction leadership career

Job Title: Business Development Manager - Commercial Real Estate (CRE) Location: West London Salary: £65,000 - £70,000 per annum Work Arrangement: Fully Office Based Employment Type: Permanent About the Role A West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships. Reporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance. Key Responsibilities Originate Commercial Real Estate credit proposals up to £20 million and Development Finance proposals up to £10 million Develop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals Undertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission Present shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions Conduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures Undertake site visits where required and prepare supporting assessment reports Maintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met Monitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations Ensure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards Design and deliver credit training to branch teams to ensure strong understanding of lending policies and practices Support the Chief Business Officer across operational activities within the Retail Credit function Liaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes Present proposals and product introductions or renewals to Risk Committee and other UK management committees Skills & Experience Required 3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate Strong knowledge of the UK lending environment and regulatory framework Existing relationship base with business introducers Proficient in Microsoft Office applications Proven ability to balance commercial objectives with effective risk management Strong communication skills with the ability to clearly articulate and summarise complex credit arguments Personal Attributes Able to work independently and collaboratively within a team environment Enthusiastic, proactive, and willing to take on new challenges Highly organised with strong attention to detail Confident decision-maker with a measured and analytical approach Why Apply? This is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment

Senior Project Manager – Civil Engineering This highly respected UK civil engineering contractor has a long and established history as market leader in their field. Working across a wide variety of the civil engineering arena they boast a wide portfolio of projects and capabilities. With a solid order book for the next 5 years, they are in a very strong position to continue their growth plan. Having always had a dominant position in London and the Southeast they are looking to expand their senior leadership team. If you are looking to take to lead on a major infrastructure project that has received some incredible press this opportunity might be of interest to you. Our client is looking for leader to take this high-profile scheme forward. You will be able to build your team and shape the direction of the project that make a major footprint on the London infrastructure map. Position: Senior Project Manager Location: West London Package: Negotiable Duties • Full responsibility for the delivery of the project through the various stages of its life cycle., • Produce financial forecast, monitoring and controlling project costs and cost reporting, and produce monthly reports to Director of Operations, • Deliver projects from the design phase to completion, including all handover documentation, • Lead progress, budget resources and planning meetings, making the final decisions where required to., • Review work packages and ensure the scope of work is clearly defined and understood, • Lead weekly site meetings and ensure the production of accurate records of any discussions and actions, • Build and develop relationships with the customer, framework suppliers and design consultants, • Maintain construction programmes with company staff, • Create engineering solutions so that a buildable, cost-effective construction solution is delivered that fulfils the client’s requirements, • Ensure production and implementation of Project Plans, risk assessments, method statements, site waste management plans, and procurement of plant and materials are in line with company procedures, • Work closely with the wide company SLT on future projects and incentives. Person Specification • Experienced in civil engineering, infrastructure or related industries., • Track record in project delivery, ideally in a number one position or equivalent., • Academically qualified in civil engineering, construction or equivalent., • Ability to communicate at multiple levels from stakeholders, clients and board level., • Strong leadership skills to health and safety work practices., • Ability to lead large teams across a wide variety of civil engineering specialisms

Road Freight Operations Manager Location: Southall Salary: £45K Job Type: Full-Time, Permanent Our client, a leading UK and European road freight operator, is seeking an experienced Road Freight Operations Manager to lead and grow their transport operations. This role combines operational leadership with commercial strategy, offering an excellent opportunity for a driven logistics professional to make a real impact. The Role: Oversee end-to-end road freight operations including import, export, full loads, part loads, and groupage services Ensure compliance with UK and international road transport regulations and customs procedures Monitor and analyse KPIs to enhance service quality, productivity, and cost efficiency Manage operational problem-solving to ensure seamless delivery and customer satisfaction Work with the sales team to develop tailored logistics solutions and support customer acquisition Prepare and manage commercial budgets, forecasts, and financial reports Identify new revenue opportunities and contribute to long-term business development Negotiate contracts, service agreements, and strategic partnerships with clients and suppliers Build and maintain strong relationships with customers, suppliers, and overseas agents Conduct regular business reviews and manage escalations professionally Lead and develop teams across freight forwarding, planning, and administration Deliver coaching, training, and monthly one-on-ones to enhance team capability and engagement Develop long-term operational and commercial strategies, including route optimisation and cost-saving initiatives Evaluate market trends and competitor activity to inform strategic decisions Ensure compliance with legal, safety, environmental, and quality standards Produce accurate operational, commercial, and financial reports for senior management Oversee audits, risk assessments, and continuous improvement projects What We're Looking For: Proven experience in road freight operations management (UK & European) Strong commercial acumen with experience managing P&L, pricing, and margin optimisation Knowledge of customs requirements, transport legislation, and international logistics Strong leadership and team development skills Proficiency in logistics systems, Cargo Wise, and Microsoft Office * Excellent negotiation, analytical, problem-solving, and communication skills This is a fantastic opportunity for a commercially-minded logistics leader to take ownership of a growing operation and drive both service excellence and business growth. Apply now or call Sean on (phone number removed) for a confidential chat, or email Prime Placers

Senior Associate - Financial Crime Operations Location: West London Job Type: Permanent Salary: Up to £29,000 per annum Experience Required: 2-5 years About the Role We are seeking an experienced Senior Associate - Financial Crime Operations to join a growing Financial Crime team. This is an excellent opportunity for a financial crime professional with experience in a UK regulated financial institution to play a key role in preventing, detecting and investigating financial crime risks. Reporting to the Manager - Financial Crime Operations, you will support the organisation's Financial Crime framework by helping to prevent, detect, investigate and report financial crime risks. You will work across Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), sanctions compliance, fraud prevention, transaction monitoring, customer due diligence and financial crime investigations, ensuring compliance with UK regulatory requirements, internal policies and industry best practices. Key Responsibilities As a Senior Associate, you will be responsible for: Investigating transaction monitoring alerts and analysing customer activity to identify suspicious behaviour. Reviewing sanctions screening alerts and escalating potential sanctions concerns where appropriate. Investigating fraud cases, including APP fraud, mule accounts, identity theft and impersonation. Conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for high-risk and complex customers. Preparing detailed financial crime investigation reports and escalating suspicious activity through internal SAR processes. Supporting the optimisation and enhancement of transaction monitoring and sanctions screening systems. Assisting with regulatory compliance initiatives and ensuring adherence to FCA, JMLSG, OFSI, HM Treasury and internal policy requirements. Contributing to risk assessments, audits, governance activities and continuous improvement initiatives. Maintaining accurate management information, investigation records and audit trails. Coaching junior team members and sharing financial crime knowledge across the wider team. What We're Looking For Essential Skills & Experience 2-5 years' experience within Financial Crime Operations in a UK regulated financial institution. Strong knowledge of UK AML, CTF, sanctions, fraud prevention and financial crime regulations. Experience investigating transaction monitoring and sanctions screening alerts. Good understanding of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Strong analytical and investigative skills with excellent attention to detail. Ability to make sound, risk-based decisions. Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office applications. Desirable Experience with transaction monitoring and sanctions screening systems. Knowledge of payment screening and customer screening processes. Experience using core banking platforms such as Finacle and financial crime case management systems. Experience supporting system tuning, optimisation or User Acceptance Testing (UAT). Professional qualifications such as ACAMS, ICA, AML/KYC or equivalent. Personal Attributes We're looking for someone who is: Highly ethical with excellent integrity and professionalism. Customer-focused while maintaining a strong risk-based approach. Self-motivated, resilient and adaptable within a changing regulatory environment. A collaborative team player with excellent stakeholder management skills. Committed to continuous learning and driving process improvements. Why Apply? This is an excellent opportunity to join a collaborative Financial Crime Operations team where you'll play an important role in protecting customers and the organisation from financial crime. You'll work alongside experienced professionals, contribute to regulatory compliance and operational excellence, and continue developing your expertise within a supportive and professional environment. If you're passionate about financial crime prevention and are looking to take the next step in your career, we'd love to hear from you

Contract Manager Location: Office-based near Heathrow with regular site visits across London Salary: £65,000 per annum + Car Allowance Role Overview The Contract Manager is responsible for the successful delivery of hard facilities management services across a portfolio of client sites throughout London. Based at the company's office near Heathrow, the role combines operational management with regular site visits to ensure service excellence, statutory compliance, and strong client relationships. Working closely with clients, engineering teams, subcontractors, and internal support functions, the Contract Manager will oversee contract performance, financial management, health and safety compliance, and continuous improvement initiatives while ensuring contractual obligations and service level agreements (SLAs) are consistently achieved. Key Responsibilities Contract Management • Manage the day-to-day delivery of hard FM services across multiple client sites., • Ensure contractual KPIs and SLAs are consistently achieved., • Build and maintain strong client relationships, acting as the primary point of contact., • Chair client review meetings and provide regular performance reports. Operational Delivery • Lead and support engineering teams delivering planned and reactive maintenance., • Undertake regular site visits across London to monitor service quality, compliance, and customer satisfaction., • Manage specialist subcontractors and ensure works are completed safely, on time, and within budget., • Resolve operational issues and drive continuous service improvement. Health, Safety & Compliance • Ensure compliance with statutory regulations, company procedures, and client requirements., • Conduct site inspections, audits, and risk assessments., • Promote a strong health and safety culture across all contracts., • Maintain compliance records and support audit readiness. Financial Management • Manage contract budgets, forecasts, and financial performance., • Monitor profitability and identify opportunities for efficiencies and growth., • Prepare quotations for additional works and oversee project delivery., • Review subcontractor performance and commercial value. Leadership & Team Management • Lead, motivate, and develop engineering and supervisory teams., • Manage performance, training, and development., • Support contract mobilisation and business growth initiatives where required. Requirements • Proven experience as a Contract Manager within Hard FM or Building Services., • Strong technical understanding of mechanical and electrical building services., • Experience managing mobile engineering teams and subcontractors., • Good commercial awareness with responsibility for budgets and P&L., • Knowledge of health and safety legislation and statutory compliance., • Excellent client relationship and stakeholder management skills., • Strong organisational, planning, and problem-solving abilities., • Experience using CAFM systems and Microsoft Office., • Full UK driving licence and willingness to travel regularly across London

ABOUT THE ROLE: As a Care Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. Cover shifts, on-call. You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client’s rehabilitation is implemented. MAIN DUTIES: • Communicate weekly with available Support Workers (SW), • Update the internal system with SWs availability, • Complete spot checks on staff to ensure safe and appropriate care delivery, • Carry out client visits as required and provide feedback, • To create rotas with support worker availability and confirm availability, • Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly, • Supporting Package Managers with collating necessary documentation for client visits and referrals, • Assisting and monitoring with the use of I-connect, • Liaising with support workers for MACH (Daily reports) forms / timesheets / I-connect, • Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA)), • Assist Package Managers with organising and participate in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings, • Assist Package Managers with creating, checking and making amendments to MACH forms using the online system, • Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessment’s (MCA’s), • Complete quarterly supervisions with SWs, reviewing personal development in line with company policy, • Liaising with other departments to facilitate recruitment on packages, • Regularly participate with the on-call rota, • Sending out PPE, • Scheduling Meet & Greets including finding out availability of SWs and induction of new staff, • Scheduling shadow shifts, liaising with all parties to match availability, • Monitor documentation ensuring that all information is up to date Additional Duties Participate in the supervision and appraisal system Any other additional duties required by management EQUAL OPPORTUNITIES: Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference. HEALTH & SAFETY: To maintain a safe and secure working environment To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy To carry out Health and Safety checks and maintain accurate records To ensure all safety and security procedures are followed to keep self and others safe To promote awareness of Health and Safety amongst clients SAFEGUARDING: All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager. CONFIDENTIALITY: It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged. TRAINING: The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews. WHAT WE OFFER: Competitive pay rates A range of financial benefits Mandatory Training (T&C) Brain Injury Training Medication Training Epilepsy Training Bespoke training based on clients need and requirements

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. SCOPE & GENERAL PURPOSE The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience. With a hands-on approach, the Assistant Night Manager assists in supervising the night team, resolving guest concerns, and ensuring all nightly procedures, including audits and reporting, are completed accurately. This position requires strong attention to detail, initiative, and a commitment to always upholding Montcalm Collections luxury standards. LEADERSHIP COMPETENCIES 1. Leadership & Team Support Supports the Night Manager in guiding and coordinating the night team, including reception, porters, security, and night auditors. Helps maintain team motivation, ensuring colleagues remain informed, engaged, and guest-focused throughout the shift. Provides day-to-day support and guidance to uphold luxury service standards. 2. Guest Service Excellence Acts as a key point of contact for guests during the night, delivering attentive and personalised service. Anticipates guest needs, responds promptly to requests, and supports the resolution of issues. Assists with VIP arrivals, in-house guest care, and late check-ins/check-outs. 3. Operational Support Supports the smooth running of front of house and overall hotel operations overnight. Assists in completing nightly audit and reporting procedures accurately. Coordinates with housekeeping, maintenance, and F&B teams to ensure readiness for the following day. 4. Safety & Security Awareness Supports the implementation of hotel security procedures to ensure a safe environment for guests and team members. Conducts regular checks of the property, identifying and reporting any potential risks. Assists in responding to safety concerns, maintaining awareness and vigilance throughout the shift. 5. Incident & Risk Support Assists the Night Manager in handling emergencies or unexpected incidents with professionalism and composure. Ensures adherence to health, safety, security, and data protection standards. Supports the protection of the hotels reputation through calm and effective communication. 6. Communication & Reporting Supports the preparation of clear and detailed handovers for the morning management team. Maintains accurate records of incidents, guest feedback, and operational matters. Represents the brand professionally in all guest and team interactions. 7. Problem Solving & Decision Making Handles day-to-day guest concerns and operational challenges, escalating when necessary. Uses initiative to resolve issues efficiently while maintaining service standards. Demonstrates good judgement in balancing guest satisfaction with operational needs. KEY RESPONSIBILIES The Assistant Night Manager supports the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage, ensuring smooth and efficient overnight operations. They act as a key point of contact for guests, delivering warm, professional, and personalised service, while assisting with check-ins, check-outs, and all overnight guest requests with efficiency and discretion. They are responsible for handling guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary. The role includes supporting the coordination of VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard. The Assistant Night Manager contributes to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates, while monitoring room availability and ensuring all guest information is recorded correctly. They ensure the Front Desk remains fully operational and guest-focused throughout the shift. Maintaining safety and security is a key aspect of the role, including carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents. The Assistant Night Manager also assists in preparing detailed shift reports and handovers for the morning management team. Close coordination with Housekeeping and Maintenance teams is essential to ensure the hotel is fully prepared for the day ahead. The role requires adherence to all operational procedures, health and safety standards, and data protection policies. In addition, the Assistant Night Manager provides guidance and support to night team members, fostering a positive and collaborative working environment. They are expected to step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making. They uphold Montcalm Collections standards of service, professionalism, and discretion in all interactions, support the training and development of team members, and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. SKILLS & QUALIFICATIONS Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment. Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage. Familiarity with Opera PMS or similar hotel management systems. Good understanding of financial procedures, with the ability to support nightly audit processes accurately. Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting. Confident communication skills, with the ability to interact professionally with guests and colleagues. Ability to remain calm under pressure and resolve guest concerns effectively. Fluent English is essential; additional languages are highly desirable. WORKING CONDITIONS Full-time position with overnight shifts. Flexibility required to work weekends and bank holidays. Role involves extended periods of standing and walking. Regular interaction with guests during late-night and early-morning hours. TPBN1_UKCT

Job Title: Development Manager - Digital Platforms & APIs Location: Southwest London Job Type: Permanent, Full Time & Hybrid Salary: Competitive salary + fantastic benefits! Shape the Future of Digital Delivery! We're looking for an experienced technology leader to take ownership of a growing digital platform and API capability within a highly regulated, customer-focused organisation. This is an opportunity to influence digital strategy, drive platform evolution, and lead the delivery of scalable technology solutions that support business growth and customer experience. The Role As Development Manager - Digital Platforms & APIs, you'll own the vision, roadmap and ongoing development of key digital products, platforms and integration services. You'll work closely with business leaders, architects, technology teams and third-party partners to ensure solutions are delivered effectively, securely and in line with organisational strategy. Key responsibilities: Defining and managing product roadmaps for digital platforms and API services Owning priorities, backlogs and delivery outcomes Driving platform adoption and continuous improvement Leading the delivery of new applications, enhancements and integrations Working with architecture, engineering and security teams to shape future solutions Managing third-party technology partners and suppliers Ensuring governance, risk and compliance standards are maintained Building strong relationships with senior stakeholders across technology and business functions Supporting the evolution of modern digital delivery and platform-based operating models Leading and developing a small team of technical specialistsRequirements: Experience owning platforms, products or API capabilities Strong understanding of APIs, integrations and modern digital architecture Experience managing product roadmaps and prioritisation Strong stakeholder engagement and influencing skills Experience working with third-party delivery partners and vendors Knowledge of Agile delivery practices and product management methodologies Exposure to governance, risk, compliance and security frameworks The ability to translate business objectives into scalable technology solutionsDesirable Experience Financial services, fintech, insurance or other regulated sector experience Product Owner or Product Management certifications Knowledge of API governance and integration patterns Experience working with enterprise architecture and security functions Exposure to digital transformation or platform modernisation programmesIf you're passionate about digital products, platforms and technology strategy, we'd love to hear from you! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Road Freight Operations Manager Location: [Insert location] Salary: [Insert salary] + benefits Job Type: Full-Time, Permanent Our client, a leading UK and European road freight operator, is seeking an experienced Road Freight Operations Manager to lead and grow their transport operations. This role combines operational leadership with commercial strategy, offering an excellent opportunity for a driven logistics professional to make a real impact. The Role: • Oversee end-to-end road freight operations including import, export, full loads, part loads, and groupage services, • Ensure compliance with UK and international road transport regulations and customs procedures, • Monitor and analyse KPIs to enhance service quality, productivity, and cost efficiency, • Manage operational problem-solving to ensure seamless delivery and customer satisfaction, • Work with the sales team to develop tailored logistics solutions and support customer acquisition, • Prepare and manage commercial budgets, forecasts, and financial reports, • Identify new revenue opportunities and contribute to long-term business development, • Negotiate contracts, service agreements, and strategic partnerships with clients and suppliers, • Build and maintain strong relationships with customers, suppliers, and overseas agents, • Conduct regular business reviews and manage escalations professionally, • Lead and develop teams across freight forwarding, planning, and administration, • Deliver coaching, training, and monthly one-on-ones to enhance team capability and engagement, • Develop long-term operational and commercial strategies, including route optimisation and cost-saving initiatives, • Evaluate market trends and competitor activity to inform strategic decisions, • Ensure compliance with legal, safety, environmental, and quality standards, • Produce accurate operational, commercial, and financial reports for senior management, • Oversee audits, risk assessments, and continuous improvement projects What We're Looking For: • Proven experience in road freight operations management (UK & European), • Strong commercial acumen with experience managing P&L, pricing, and margin optimisation, • Knowledge of customs requirements, transport legislation, and international logistics, • Strong leadership and team development skills, • Proficiency in logistics systems, Cargo Wise, and Microsoft Office, • Excellent negotiation, analytical, problem-solving, and communication skills This is a fantastic opportunity for a commercially-minded logistics leader to take ownership of a growing operation and drive both service excellence and business growth. Apply now or call Sean on (phone number removed) for a confidential chat, or email Prime Placers

Café Manager Salary: £17.43 per hour We also offer: 25 days annual leave (plus bank holidays) and a discretionary Christmas closure Benefits platform with discounts on retail, dining and days out Salary sacrifice schemes for gym, bicycles and nursery/childcare Enhanced maternity and paternity pay Access to a free Employee Assistance Scheme for support inside and outside of work Location: Grosvenor Square (W1K 2DA) Role & Responsibilities This is a particularly exciting time to join us at our brand new café in the heart of Grosvenor Square. As Café Manager, you'll have the unique opportunity to help shape the café from the ground up and play a key role in its future success. As our Café Manager, you'll oversee the day-to-day running of the café, leading and developing a team to deliver a smooth, efficient, and high-quality customer experience. You'll be responsible for operational performance, people management, stock and financial controls, and ensuring the café consistently meets the standards set by the Café Operations Manager. You'll also play a key role in supporting wider café operations, events delivery, and continuous improvements. Responsibilities will include: Lead the day-to-day operation of the café, ensuring efficient service delivery and stepping into operational café duties when required. Line manage Café Assistants, Team Leaders and Supervisors, providing coaching, training, appraisals and performance management support. Create and manage fortnightly staff rotas, ensuring appropriate staffing levels and addressing absences, shortages and scheduling challenges. Support recruitment, induction and probation processes for café team members and supervisors. Oversee opening and closing procedures, ensuring all team members are fully trained and compliant with operational standards. Manage stock ordering, stock rotation and wastage controls, ensuring the café remains fully stocked while operating within budget. Complete and oversee financial administration, including weekly takings, stocktakes, petty cash reconciliation and reporting to Finance and the Café Operations Manager. Maintain food hygiene, health and safety and compliance records, acting as the main point of contact for inspections in the absence of the Café Operations Manager. Work closely with the Events Team and Duty Managers to deliver hospitality services and ensure seamless transitions between café and event operations. Take ownership of café facilities and equipment maintenance, coordinating contractors where required and promoting best practice across the team. Support wider café operations through auditing, reporting, stock monitoring and providing guidance to café leadership teams across sites. Help maintain high standards of customer service, identify opportunities to improve customer satisfaction, and support marketing activity and promotions. Deputise for the Café Operations Manager when required and support operations at other sites as business needs dictate. Act as a Site Key Holder and First Aider, supporting the opening and closing of the wider site when required. Please see job description for full responsibilities and person specification. Our ideal Café Manager Proven experience in a café, catering or hospitality environment at Team Leader level or above Passionate about developing people, with experience providing training, coaching and constructive feedback Possess a strong understanding of food hygiene legislation, holding a Level 2 Food Hygiene qualification (or higher) Highly organised with the ability to manage multiple priorities, work independently, and collaborate effectively Strong communication skills, and a commitment to delivering excellent customer service Closing Date : 9am 17th August 2026 Does this sound like you? Wed love to hear from you! Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting Londons wildlife for the future, we know that our staff team needs to better reflect and represent all of Londons communities. Read more about London Wildlife Trusts commitment to Equality, Diversity and Inclusion on our website . We are also committed to ensuring the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people, read more about London Wildlife Trusts commitment to Safeguarding on our website . TPBN1_UKCT

Commercial Manager - Mechanical Projects and Maintenance Salary: £65,000 - £80,000+ (flexible depending on experience) + package Our client is a rapidly growing engineering business delivering mechanical projects and building maintenance services across a diverse range of sectors. Due to continued expansion, they are seeking to appoint an experienced and commercially astute Commercial Manager to take on a key strategic leadership role within the organisation. This is an excellent opportunity to join a forward-thinking business where you will oversee multiple projects, lead a small commercial team, and play a central role in developing and scaling the commercial function. The Opportunity Reporting into senior leadership, the successful candidate will take ownership of the commercial performance across a portfolio of mechanical projects and maintenance contracts. You will be instrumental in driving financial control, improving commercial processes, and embedding greater commercial awareness across both project delivery and maintenance operations. This role combines strategic leadership with hands-on involvement in live projects. Key Responsibilities Provide strategic commercial oversight across multiple mechanical projects and building maintenance contracts Take full P&L responsibility for project portfolios and overall business unit performance Lead the review, negotiation, and management of commercial contracts Develop and manage cost plans, lifecycle costing, and financial forecasts Conduct detailed project reviews focusing on profitability, performance, and risk mitigation Drive improvements in commercial systems, processes, and governance Implement consistent reporting structures to ensure full financial visibility across projects and maintenance workstreams Work closely with operational teams to enhance commercial awareness and cost control Manage, mentor, and develop junior Quantity Surveyors and commercial staff Support the business in scaling its commercial function in line with growth Our client is looking for a driven and forward-thinking commercial professional who can operate both strategically and at project level. You will demonstrate: Proven experience in a Commercial Manager or Senior Quantity Surveyor role within engineering or construction Strong technical understanding of mechanical building services, including HVAC systems, plant, and associated infrastructure Experience working across building maintenance, FM, or lifecycle maintenance contracts, alongside project delivery Ability to commercially manage both reactive and planned maintenance frameworks as well as capital projects Excellent financial acumen, including forecasting, reporting, and cost control Strong contract knowledge (e.g. JCT, NEC or similar) A proactive, solutions-driven mindset with a "can-do" attitude Experience leading and developing teams, with a focus on continuous improvement This is an excellent opportunity to join a forward-thinking business where you will oversee multiple projects, lead a small commercial team, and play a central role in developing and scaling the commercial function. Please contact Russel Cleverley at Penguin in CONFIDENCE

Bupa is seeking an IT Risk Manager to help ensure our technology is secure, reliable and ready to support customers and colleagues. You'll work across multiple UK locations with a hybrid pattern, reporting to the Legal, Risk & Audit area, and partnering with senior leaders to implement strong risk c

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