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Incident Management Analyst (Entry Level) \n Hybrid working - 2 days per week in Harrogate. \n Paying £26,000 + benefits. \n \n A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment. \n You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. \n Key Responsibilities: \n\n • Handle customer incident escalations and provide timely updates\n, • Monitor VIP and sensitive tickets to prevent SLA breaches\n, • Document incident reports and contribute to process improvements\n, • Conduct quality checks and support team training\n, • Assist in integrating new customers and identifying problem tickets\n\n What We're Looking For: \n\n • Strong communication and customer service skills\n, • Good attention to detail and time management\n, • Able to work under pressure and across teams\n, • Willingness to learn and tackle new technical areas\n, • ITIL 4 Foundation (desirable)\n\n \n Hybrid working - Offices in Harrogate. \n Paying £26,000 + benefits. \n Must be eligible to work in the UK. \n UK Driving licence needed due to office location.

Incident Management Analyst (Entry Level) \n Hybrid working - 2 days per week in Harrogate. \n Paying £26,000 + benefits. \n A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment. \n You'll... \n \n ZIPC1_UKTJ

This entry-level role focuses on managing customer incidents, ensuring clear communication, and driving timely resolutions in a fast-paced environment.