Portuguese Speaking Customer Service Advisor
4 days ago
Newport
Portuguese Speaking Customer Service Advisor \n Contract: Permanent \n Salary: £27,000 + Performance Bonus \n Location: Newport (Hybrid Working Available) \n Start Date: ASAP \n \n Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. \n You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits. \n \n Key Responsibilities: \n\n • Responding to customer queries in both Portuguese and English via phone and email\n, • Supporting the full lifecycle of claims, from information gathering to resolution\n, • Maintaining accurate customer records and case notes in the system\n, • Providing clear, empathetic, and professional communication at all times\n, • Liaising with other departments to ensure smooth and timely customer support\n, • Handling complaints in line with company policy\n\n \n Candidate Requirements: \n\n • Fluency in both Portuguese and English (spoken and written)\n, • Strong customer service skills with a desire to deliver excellent experiences\n, • Ability to manage multiple tasks with accuracy and attention to detail\n, • Confident communication and problem-solving skills\n, • Previous experience in customer service or claims handling is an advantage, but not essential\n, • Proactive, team-oriented approach with a willingness to learn\n\n \n Benefits Include: \n\n • £27,000 base salary + performance-related bonus\n, • 25 days’ annual leave (plus the option to buy/sell additional days)\n, • 5% matched pension scheme\n, • Private medical insurance and life cover\n, • Employee assistance programme\n, • Comprehensive training and career development support\n, • Inclusive, international working environment\n, • Wellbeing initiatives and regular team events\n\n \n If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.