Customer Service jobs in New Malden, LondonCreate job alerts

Responding to new customer enquiries and building strong relationships with existing customers. Keep up to date product information files and customer pricing information. Experience working in a fast paced sales and logistics office environment and is capable of making quick decisions that are righ

Key Responsibilities – Leadership and Excellence in Customer Service Lead, coach and develop a high-performing customer service team, promoting a culture of respect, teamwork, and continuous improvement Oversee team rotas, workflow and day-to-day operations to maximise efficiency and productivity

Handle customer service inquiries and complaints regarding orders, inventory, shipment, logistics, and returns/exchanges through online systems. Document and report customer feedback, and assist in optimizing overseas warehouse service processes. Familiarity with e-commerce platforms or cross-border

Responsibilities · Act as a key point of contact for customers, delivering responsive and high-quality service · Collaborate closely with Sales Engineers and Account Managers to support customer needs · Prepare quotations in coordination with sales teams and suppliers · Manage the full order lif