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Offres customer experience manager à EdinburghCréer des alertes d'emploi

  • Bar / Waiting Staff
    interview badgeInterviews aujourd'hui
    Bar / Waiting Staff
    il y a 9 heures
    £17.21 par heure
    Temps plein
    Edinburgh

    Multiple Full-Time & Part-Time Opportunities | Edinburgh 📍Ottolenghi is coming to Edinburgh! 📅New opening – September 2026 We're building our Front of House team for our brand-new Edinburgh restaurant, and we're looking for friendly, passionate and energetic people to join us for this exciting new opening. We have a variety of full-time and part-time positions available, including: • Waiters, • Baristas/ Bartenders, • Hosts What you'll be doing You'll be part of a team creating a warm, memorable experience for every guest. Depending on your role, you'll be welcoming and looking after guests, taking orders, serving food and drinks, supporting the bar, helping customers in different areas of the restaurant and making sure service runs smoothly. What we’re looking for • Previous experience as a front-of-house team member in hospitality., • A genuine passion for food, drink, and creating great guest experiences., • A warm, confident communicator who thrives in a team environment., • Comfortable working in a busy, fast-paced environment, • Proud of delivering great service and creating memorable experiences Why join Ottolenghi? This is a chance to be part of something from the very beginning. Ottolenghi Edinburgh will be our first restaurant in Scotland, giving you the opportunity to join a brand-new team and help shape the guest experience from day one. What’s in it for you? • 28 days annual leave per year, inclusive of bank holidays, • Delicious Ottolenghi staff meals on shift and generous staff discount, • Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts, • Refer a Friend Bonus: £500 for each successful referral, • Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses, • A warm, inclusive working culture where individuality, growth, and creativity are celebrated, • Enhanced Parental Pay after two years’ service, • A special birthday treat to celebrate your day, • Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen, • A collaborative and creative environment where your ideas are valued

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  • People Advisor
    People Advisor
    il y a 1 jour
    £36000–£38000 par an
    Temps plein
    Edinburgh

    Job Ref: 13437 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: Monday to Friday, 9am - 5.30pm Hours per week: 40 Hours per week Posted date: 11/08/2026 Closing date: 22/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a People Advisor in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: We are looking for an experienced People Operations Advisor specialising in Employee Relations activities. You'll work in partnership with our operational and Head Office managers providing pragmatic advice on all aspects of employee relations activities. You'll report to the Senior People Operations Business Partner and collaborate closely with the People Operations Business Partner team in providing a proactive and best in class service to our internal customers across the business. You'll demonstrate best in class Employee Relations knowledge, and enhance our people experience through our culture of Be Yourself Here, along with Apex's purpose, values, and objectives. This role forms part of our wider People & Culture team and is based in our London Hotels, with hybrid working, travel to our hotels in Bath and Newbury and possible UK travel to support onsite to support casework as and when required. The main responsibilities of the People Operations Advisor are: • Providing professional advice and support to employees and managers on the application and interpretation of people processes and procedures, ensuring a fair and equitable approach., • Advising on Employee Relations issues, ensuring that cases are well managed, handled swiftly, effectively and in line with organisational policy and legal requirements. Such as Investigations, Disciplinary processes, Absence management, Probation, Flexible working requests and Performance Management., • Advising managers at all levels; coaching, mentoring, and supporting them in the pursuit of proactive and effective people management., • Support the proactive management of health and wellbeing, working with managers to draft and request Occupational Health or GP reports., • Manage the centralised inbox, allocating tasks, responding to basic enquiries with a critical insight knowing which issues need to be a priority along with management of people data including employee files, ensuring compliance with legislation and internal policies. About you This is an exciting opportunity for someone who has experience of working in a fast-paced, agile environment, balancing a varied and high-volume employee relations cases. You will have strong problem-solving skill set and a proactive approach with a great attention to detail and an outstanding service delivery mindset. The following range of characteristics and competencies are required/sought: • CIPD Level 3 or above is desirable., • Ability to build relationships at all levels and provide feedback to a variety of stakeholders., • Understanding of HR issues including Employee Relations and employment legislation, • Experience in interpreting and advising on HR Policies such as Disciplinary, Grievance, Capability, Absence Management and family leave., • Excellent verbal and written communication skills with the ability to modify communication style to meet the needs of multiple stakeholders., • Confident in challenging the status quo, with the ability to coach and influence., • Proficient in various IT systems including Excel, PowerPoint, Word, Outlook, MS Teams with a positive approach to using systems and technology. You'll work with great people, enjoy your time at work, develop new networks, and skills, and of course you'll also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

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  • Restaurant Supervisor
    Restaurant Supervisor
    il y a 2 jours
    £13.06–£17.06 par heure
    Temps plein
    Edinburgh

    What You'll Get: • £13.06 – 17.06 per hour OTE (including service charge - our data says you can earn between £2 to £4 per hour on top of your pay), • A personalised training programme to get you up to speed, • Free yummy pizzas and soft drinks on every shift, • Free Sourdough bread to cook at home, • 28 days holiday (pro rata), • A pension scheme to set you up for the future, • 24/7 virtual GP access and confidential counselling sessions and advice on wellbeing, money, legal and personal matters., • Cashback, online discounts and discounted shopping vouchers to help with everyday savings., • Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks., • Annual social events, incentives and competitions, • 50% staff discount when dining in any Franco Manca restaurants, • Up to £500 employee referral scheme (T&C apply), • Ongoing personal growth and development with our Franco Academy all over the UK About Us: At Franco Manca, we're not just making sourdough pizza – we're creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza-making under our belt, we've built a loyal following of pizza lovers across the UK. But we're more than just pizza – we're about people, community, and creating a welcoming space where everyone feels at home. What You'll Do: • Lead by example, delivering exceptional service to every guest., • Support the Restaurant Manager in day-to-day operations, ensuring smooth and efficient service., • Motivate and coach the team to achieve high performance and maintain our quality standards., • Monitor stock levels, handle deliveries, and ensure accurate record-keeping., • Assist in managing rotas, ensuring adequate staffing levels for peak times., • Handle customer feedback professionally, resolving issues promptly and ensuring customer satisfaction., • Maintain health and safety standards, ensuring compliance with all food hygiene regulations. What You'll Bring to the Role: • You will have previous experience in a Supervisor or Team Leader role within a Hospitality or fast paced restaurant setting., • Have a passion for great Italian food and creating memorable customer experiences., • Strong leadership skills, with the ability to motivate and inspire your team., • Excellent communication and interpersonal skills., • A proactive, hands-on approach to problem-solving and multitasking., • Flexibility to work evenings, weekends, and holidays as required., • A commitment to upholding Franco Manca's values and delivering top-quality service. If you have the skills & passion to become a Franco Manca Supervisor, then hit apply and be part of the pioneers of Sourdough Pizza! Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Sous Chef
    Sous Chef
    il y a 5 jours
    £39140 par an
    Temps plein
    Edinburgh

    Job Ref: 13452 Branch: Apex Grassmarket Hotel- Edinburgh Location: Apex Grassmarket Hotel , Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 14/08/2026 Closing date: 25/09/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Sous Chef in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: This is a great time to join our team as a Sous Chef you will assist in spearheading the culinary experience and assist in driving our approach in delivering a high-quality food offering. You will be results driven and you will assist the Head Chef work closely with our supply chain partners, in house centralised services, and on property kitchen and Restaurant teams to continue developing, researching, and implementing appropriate efficiency and quality changes across all outlets. As a Sous Chef, you will ensure the smooth running of the Hotel Kitchen teams you are assigned and assume full accountability in the absence of the Head Chef, acting in their capacity, and as directed by Management. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Main Responsibilities • Assist in the Management of all food and sundry costs through rigorous stock control measures, • Analyse, and present monthly profit and loss commentaries with follow on corrective activity as directed by the Head Chef, • Assist with Daily / weekly payroll and food cost analysis in accordance with forecasted and materialised revenue levels to ensure optimal performance with overspend corrected within the same trading period and as directed by the Head Chef, • To consistently conduct time in motion studies across all kitchen functions in accordance with technology and process adoption identifying incremental efficiencies without impact to the culinary brand proposition, and as directed by the Head Chef, • Assist the Head Chef work with the Food and Beverage Manager to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans, • Assist the Head Chef in developing a multi skilled culinary team that delivers payroll flexibility., • To be highly visible at key service periods focusing attention to detail on culinary delivery, • Maintain team focus on 'the Customer's need' with service personalisation About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Possess a sales and profit driven mentality, • Assists in building and developing a guest centric team culture, • Ability to identify and manage best resources to assist in achieving targets, • Food Safety Management and Professional Cookery qualification at level 2 or above, • Coaching, supporting, challenging mentality that delivers operational results, • Creates an open environment You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About Apex Grassmarket Hotel Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland. The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.

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  • Server
    Server
    il y a 5 jours
    £16.46 par heure
    Temps partiel
    Edinburgh

    Job Ref: PER1552 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: Up to £16.46 Per Hour OTE Contract type: Permanent Hours: Part Time Posted date: 14/08/2026 Closing date: 14/09/2026 What You'll Get Up To: • Demonstrate your passion for customer service to deliver a unique and special experience to guests., • Support your team to create a positive working environment and to be the best team that we can be., • Use your personable skills to respond to different situations and different customer requirements., • Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail., • Demonstrate a desire to go further in your career and learn new skills., • All servers will begin their journey on a training rate tronc, once training has been successfully completed the tronc rate will be increased. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    il y a 5 jours
    Temps partiel
    Edinburgh

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    il y a 6 jours
    £40000 par an
    Temps plein
    Edinburgh

    Job Ref: PER1503 Branch: Tattu Edinburgh Location: Tattu Edinburgh, Edinburgh Salary/Benefits: £40,000 OTE Contract type: Permanent Hours: Full Time Hours per week: 45 Posted date: 09/08/2026 Closing date: 09/09/2026 What You'll Get Up To: • Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail., • Inspire your team to deliver the owners vision, to bring a unique and immersive dining experience to our guests., • Show your passion for learning and developing new skills., • Demonstrate an in-depth knowledge of food and beverage and understanding customers specific needs to deliver a unique experience., • Adapt your style to different situations and different customer requirements., • Inspire the team to deliver impeccable service with unwavering attention to detail to our guests., • Willingness to share your knowledge with junior members of the team so they are continually learning and developing. Why Permanently Unique? Health & Happiness • Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more., • Cycle to work scheme, • Bespoke staff food menu designed by all our head chefs, • Mental health first aiders, • Access to management health care cash plan, • Access to EAP scheme Progression • Bespoke development journey's for all our team, • Development academies to support the progression and development of our team, • Chef Academies visiting our amazing suppliers across the UK Extras • 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants, • After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant, • Recommend a friend scheme, • Wagestream - access a share of your earned wages whenever you need it, • Employee of the month award, • Monthly team building events, • Annual celebration Inspired by both the rich historic and contemporary qualities of the city, Tattu Edinburgh explores a new chapter of our story with a setting that blends traditional Chinese interior design, with reflective surfaces to introduce a modern aspect. The relationship between New Town and Old Town is in harmony with the part modern/part heritage building we now call home.

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