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  • Events & Reservations Executive
    Events & Reservations Executive
    hace 2 días
    £24000–£29000 anual
    Jornada completa
    London

    Pay: £24,000.00 - £29,000.00 per year Job description: Location: London | Head Office | Central Reservations Salary: TBC Job Type: Full-time ⸻ About Caffe Concerto Caffe Concerto is one of London’s leading premium restaurant and cafe brands, renowned for elegant dining, luxury patisserie, afternoon tea and exceptional hospitality. With multiple iconic locations across London and an expanding international presence, we are committed to creating memorable experiences for every guest, whether they are joining us for breakfast, dinner, celebrations or private events. We are looking for a passionate and customer-focused Events & Reservations Executive to join our Central Reservations team and help deliver outstanding service from the very first enquiry through to the successful delivery of each booking. ⸻ About the Role As an Events & Reservations Executive, you will be the first point of contact for guests looking to dine, celebrate or host an event at Caffè Concerto. You will manage restaurant reservations, respond to event enquiries and assist guests in selecting the most suitable venue and experience for their needs. Working closely with the Events & Reservations Manager, you will ensure that every enquiry is handled professionally, efficiently and with genuine hospitality. Your ability to build relationships, understand our venues and confidently recommend the right options will play an important role in increasing bookings and delivering an exceptional customer experience. This is far more than a reservations role. Every enquiry represents an opportunity to create a memorable experience while contributing to the continued growth of the business. ⸻ Key Responsibilities You will manage reservations and event enquiries received via telephone, email, website, social media, WhatsApp and third-party booking platforms, ensuring every enquiry is answered promptly, accurately and professionally. You will assist guests with bookings for restaurant reservations, afternoon tea, celebrations, private dining, corporate functions, birthdays and group dining experiences, providing tailored recommendations based on their requirements and the facilities available across our venues. You will prepare quotations, confirm bookings, process deposits where required and ensure all reservation details, dietary requirements, guest preferences and special requests are accurately recorded within the reservation system. Working closely with restaurant management teams, you will communicate all event details clearly, ensuring each venue has the necessary information to deliver a seamless guest experience. You will actively promote and upsell Caffè Concerto’s experiences and services, including celebration cakes, flowers, afternoon tea packages, drinks packages, exclusive dining experiences and seasonal promotions, always seeking opportunities to enhance the guest’s booking. You will follow up on outstanding enquiries, maintain regular communication with prospective clients and work proactively to convert enquiries into confirmed reservations and events. Where appropriate, you will support the Events & Reservations Manager by welcoming prospective clients and assisting with venue show-rounds, helping guests explore our restaurants and identify the most suitable location for their event or celebration. You will maintain accurate records across all reservation systems, ensuring guest profiles, payments, notes and event details remain up to date while adhering to company procedures. As part of the Central Reservations team, you will work collaboratively with the Marketing, Operations and Restaurant teams to ensure promotions, campaigns and special events are communicated accurately to guests and successfully delivered across all venues. ⸻ What We’re Looking For We’re looking for someone who enjoys working with people and takes pride in delivering outstanding customer service. You will be an excellent communicator with strong organisational skills and the ability to manage multiple enquiries while maintaining a calm and professional approach. Previous experience within hospitality, reservations, guest relations, events or customer service is preferred. Experience using reservation systems such as SevenRooms, OpenTable, TheFork, DesignMyNight or similar platforms would be advantageous, although full training will be provided for the right candidate. You should be confident using Microsoft Office and comfortable learning new systems, with excellent written and spoken English and a genuine passion for hospitality. ⸻ The Ideal Candidate We’re looking for someone who is warm, professional and naturally enjoys creating great experiences for guests. You are organised, proactive and detail-oriented, with the confidence to build relationships and the commercial awareness to recognise opportunities to convert enquiries into bookings. You understand that every interaction reflects the Caffè Concerto brand and that exceptional service begins long before a guest arrives at one of our restaurants. ⸻ Why Join Caffè Concerto? Joining Caffè Concerto means becoming part of one of London’s most recognised hospitality brands, where every day brings new opportunities to create memorable experiences for our guests. You will work alongside a passionate team in a fast-paced and supportive environment, with opportunities to develop your career within reservations, events, hospitality sales and commercial operations while contributing to the continued growth of a premium restaurant group. Work Location: In person

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  • Sous Chef
    Sous Chef
    hace 16 días
    £33000–£35000 anual
    Jornada completa
    London

    We are a catering events business that incorporates several different brands within it. The Fendale Group comprises Caiger & Co, Spoilt for Choice, The Pie Man, Sophie Wright Catering and Archies. We deliver a diverse range of events, from private weddings and bespoke dinner parties for high-end corporate clients to workplace catering and more cost-conscious options. We create food and hospitality experiences that bring people together. Built on founder energy and purposeful brands, we craft exceptional food with heart and intention. As we move towards our B-Corp certification, we are committed to creating impact beyond the plate - championing sustainability, looking after our people, and cultivating meaningful connections with our clients and communities. About You We are looking for an adaptable, skilled, and passionate Sous Chef to join our production kitchen team on a Temp-to-Perm basis. This model gives you the opportunity to hit the ground running, learn our group systems, and ensure mutual fit before transitioning into a permanent leadership role within our growing hospitality group. As our Temp-to-Perm Sous Chef, you will work alongside our Head Chef to drive prep, production, and service execution across our event portfolios and corporate catering channels. You’ll be hands-on in the kitchen, leading CDP and commis staff, upholding strict hygiene standards, and ensuring every dish meets our quality and sustainability benchmarks. If this sounds like you, we would love to hear from you. Please get in touch!! Key Responsibilities Reports to: Head Chef Kitchen Leadership & Service • Hands-on Cooking & Prep: Oversee day-to-day prep lists, hot/cold line execution, and event packing for off-site catering operations., • Second-in-Command Support: Step up in the Head Chef’s absence to manage kitchen output, direct line staff, and keep shifts running smoothly., • Team Supervision: Guide and mentor Commis Chefs and CDPs, ensuring consistent plating, portion control, and speed without sacrificing quality. Operations & Standards • Food Safety & Compliance: Maintain top-tier hygiene (HACCP, COSHH, food safety regulations, allergen management) and lead deep-cleaning routines., • Waste & Sustainability Management: Support our group commitment to zero-waste production, seasonal ingredient rotation, and sustainable kitchen practices., • Inventory & Ordering: Assist in stock control, supplier receiving, shelf-life rotation, and minimizing yield loss. Temp-to-Perm Process 1. Initial Temp Period (1–3 Months): Paid hourly/weekly. You will embed with the team, demonstrate your technical skill, and evaluate the culture and workflow., 2. Evaluation & Review: Mid-point check-ins to align expectations, share feedback, and set goals., 3. Permanent Transition: Upon successful completion of the temporary phase, you will transition to a permanent salaried contract with expanded benefits and long-term group progression opportunities. What We’re Looking For Qualifications & Requirements • Experience: 2+ years of experience as a Senior Chef de Partie or Sous Chef within high-volume events catering, boutique hospitality, or fast-paced fresh food operations., • Culinary Skill: Strong fundamental cooking techniques, understanding of British seasonal ingredients, and modern catering assembly., • Safety Certification: Food Hygiene Level 2 or 3 certified (Level 3 preferred)., • Work Ethic: Calm under pressure, solution-oriented, and highly organized in a production-style kitchen environment., • Flexibility: Comfortable working a flexible schedule, including weekends and early mornings depending on event bookings. Desirable Skills • Drivers license (a plus for event setup support)., • Experience with off-site event catering assembly and logistics. Join a Force for Good At The Fendale Group, we are more than just a workplace; we are a community committed to the B Corp movement—balancing profit with purpose. We believe that a diverse team is a stronger team, and we are dedicated to building an inclusive environment where every voice is heard, valued, and empowered. Our Equity Pledge: • Inclusive Hiring: We look for "culture adds," not just "culture fits." Your unique background and perspective are your greatest strengths., • Accountability: We hold ourselves to rigorous social and environmental standards, ensuring our growth benefits our people and the planet., • Radical Transparency: From pay equity to professional development, we believe in being open, honest, and fair. Come as you are. We welcome applications from all identities and backgrounds and are happy to provide accommodations to ensure an equitable interview experience. Benefits • Up to £35,000 per annum, approx 45 hours per week, • Comprehensive training and support from an experienced team, • Opportunities to develop skills and progress within the company, • Coaching and mental-health support, • Daily fresh lunches prepared by our chefs

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  • Freelance Delivery Driver (w/ own vehicle) for Artisan Bakery
    Freelance Delivery Driver (w/ own vehicle) for Artisan Bakery
    hace 1 mes
    £20–£30 por hora
    Jornada parcial
    Hampstead Garden Suburb, Barnet

    Location: Highgate (N6) to WaterlooPay: £60–£90 per day (depending on experience and vehicle) Nal’s Bakery is looking for a reliable driver to assist on market trading days.Initially, the role will involve transporting freshly baked goods between our North London kitchen and Lower Marsh Market, with opportunities to take on additional responsibilities as the business grows. Responsibilities • Collect baked goods from Highgate (N6)., • Safely transport stock to Lower Marsh Market, Waterloo., • Help unload cakes on arrival., • Return later in the afternoon to collect any remaining stock., • Help unload stock back at our kitchen. Requirements • Full UK driving licence., • Own reliable vehicle., • Punctual and dependable., • Careful when transporting fragile baked goods., • Friendly and professional. Future Opportunities As Nal’s Bakery continues to grow, there may be opportunities to progress into a Market Sales Assistant role, assisting with market trading, customer service and event work. Working PatternTypically: • Morning collection: around 7:30am–8:30am, • Afternoon collection: around 3:00pm–4:00pm Regular weekday work with the potential for additional event days throughout the year. Why Join Nal’s Bakery? At Nal’s Bakery, you’re not just joining a job you’re joining a growing independent business where your contribution genuinely matters. As one of our first team members, you’ll have the opportunity to grow alongside the business and help shape its future. Employee Benefits 🍰 Free Cake Every Week Enjoy complimentary baked treats every week as part of the team.🎂 40% Staff Discount Receive 40% off: • Celebration Cakes, • Market purchases, • Selected Nal’s Bakery products 📅 Flexible Working Where possible, shifts can be arranged around your availability and other commitments. 📈Career Progression As Nal’s Bakery grows, opportunities will become available to progress into supervisory and management positions. Our long-term goal is to develop departments within the business, and we aim to promote from within whenever possible. 🎉 Team Days & Social Events Join us for team meals, celebrations and fun days out throughout the year. 🏆 Performance Bonuses Performance-based bonus opportunities will be available as the business continues to grow. Full details will be provided during employment. 🎓 Training & Development Receive training in: • Customer service, • Market trading, • Food hygiene, • Merchandising, • Cash and card handling, • Bakery operations, • Working at corporate events ☕ Complimentary Refreshments During Shifts Tea, coffee, water and soft drinks are provided while you’re working. 👕 Uniform Provided Branded Nal’s Bakery clothing and aprons will be provided where required. 🎁 Staff Referral Bonus Recommend someone who joins the team and successfully completes their probation, and you’ll receive a referral bonus. 🍪 Try New Products First Be among the first to sample new products before they launch to customers. 🎖️ Recognition & Rewards We believe in recognising hard work. Team members who go above and beyond may receive rewards, gifts or additional incentives throughout the year. 🎂 Birthday Perk After completing your probationary period, you’ll receive your birthday off (or an alternative day if your birthday falls on a non-working day), subject to business needs. 💼 References & Career Support We’re happy to provide references and support your professional development for team members who demonstrate commitment and reliability. 🌱 Help Build Something Special This is a chance to join Nal’s Bakery at an exciting stage of growth. Your ideas, feedback and commitment will help shape the future of the business, and you’ll have the opportunity to grow with us as we expand into new markets, events and corporate catering.

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