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  • Cafe Supervisor
    Cafe Supervisor
    hace 1 día
    £13.5–£14 por hora
    Jornada completa
    Croydon

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as a Supervisor in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork.

    Inscripción fácil
  • Cocktail Waiter
    Cocktail Waiter
    hace 1 día
    £17–£18 por hora
    Jornada completa
    London

    Are you ready to step into an electrifying atmosphere where hospitality meets excellence? Firmdale Hotels invites you to become a pivotal part of our dynamic team at Ham Yard Hotel as a Cocktail Waiter. As a Cocktail Waiter at Ham Yard Hotel, you will be at the heart of the action, delivering unparalleled service with flair and finesse. From mixing signature cocktails to serving up delightful beverages, you will embody the essence of hospitality, ensuring every guest leaves with a smile. Responsibilities: • Provide exceptional service to guests, exceeding their expectations at every opportunity., • Skilfully handle multiple tables, maintaining efficiency even in a fast-paced environment., • Showcase your passion for beverages by offering recommendations and providing insights on our diverse selection, from coffee to cocktails., • Collaborate seamlessly with colleagues, fostering a team spirit that enhances the guest experience., • Pay meticulous attention to detail, ensuring each drink is prepared to perfection and served with style., • Uphold the highest standards of customer service, embodying the essence of Firmdale's commitment to excellence. What you Need: • A genuine passion for hospitality and a flair for delivering memorable experiences., • A keen eye for detail and a commitment to upholding the highest standards of service., • Enthusiasm for working as part of a dynamic team, thriving in a fast-paced environment., • While experience in a similar role is desirable, we welcome individuals who demonstrate a willingness to learn and grow., • Excellent communication skills and a natural ability to engage with guests, making them feel valued and welcome. What We Offer: • Competitive hourly rate from £17.00 to £18.00 inclusive of service charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

    Inscripción fácil
  • Assistant Manager
    Assistant Manager
    hace 6 días
    £14–£15 por hora
    Jornada completa
    South Kensington, London

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as an Assistant Manager in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

    Inscripción fácil
  • Bar Back
    Bar Back
    hace 2 días
    £15–£16 por hora
    Jornada completa
    London

    Are you ready to embark on a journey into the heart of hospitality excellence? Firmdale Hotels, a renowned name in luxury accommodations, is calling for passionate individuals to join our dynamic team at Charlotte Street Hotel. As a Barback, you will be at the forefront of creating unforgettable experiences for our guests, all while honing your skills in a vibrant and supportive environment. Firmdale Hotels stands as a beacon of sophistication, blending timeless elegance with modern charm across our portfolio of exclusive properties. At Charlotte Street Hotel, nestled in the heart of London's vibrant Soho district, we pride ourselves on delivering unparalleled service and unforgettable experiences to every guest who walks through our doors. As a Barback, you'll be an integral part of our Food and Beverage team, supporting our bartenders in delivering seamless service to our discerning clientele. This entry-level position is perfect for individuals who are eager to kick-start their career in the hospitality industry, offering ample opportunities for growth and advancement. Whether you are a seasoned professional or just starting out, we welcome candidates with a passion for excellence and a drive to succeed. Responsibilities: • Assist bartenders in the preparation and service of beverages, ensuring timely delivery to guests., • Support the Barista function when required, preparing and serving coffee and other hot beverages to the required standards., • Maintain cleanliness and organisation across the bar and coffee preparation and service areas, ensuring all equipment, glassware, crockery and supplies are clean, organised and readily available., • Replenish bar and coffee station supplies, maintaining appropriate stock levels throughout service., • Maintain cleanliness and organisation behind the bar, replenishing supplies as needed., • Uphold our commitment to exceptional customer service, anticipating and fulfilling guest needs with warmth and professionalism., • Demonstrate a keen eye for detail, ensuring that every drink is crafted to perfection and presented with care., • Collaborate closely with colleagues to create a seamless and memorable experience for our guests, embodying the spirit of teamwork in everything you do. What you Need: • A genuine passion for hospitality and a desire to learn and grow within the industry., • Strong communication skills and the ability to thrive in a fast-paced environment., • Impeccable attention to detail, with a focus on delivering excellence in every aspect of your work., • A positive attitude and a willingness to go above and beyond to exceed guest expectations., • Previous experience in a similar role is advantageous but not essential – we're more interested in your potential and your passion for hospitality. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026, • Best Afternoon Tea, Country & Townhouse, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

    Inscripción fácil
  • Driver
    Driver
    hace 16 días
    £13–£14 por hora
    Jornada parcial
    London

    At Hopper Coffee we are looking for an enthusiastic individual who has driving experience to work at a Coffee Truck and who has a desire to learn about coffee. Hopper Coffee is a proudly independent coffee shop company based in the heart of south west London, dedicated to serving high-quality, ethically sourced coffee in a welcoming and community-focused environment. Our passion for exceptional coffee is matched only by our commitment to creating spaces where people feel at home. Founded with the belief that great coffee and great service go hand in hand, we work closely with local roasters and suppliers to ensure every cup we serve is fresh, sustainable, and full of character. Our team is small, tight-knit, and passionate about what we do. At Hopper Coffee, we value individuality, creativity, and a genuine love for hospitality. With several locations across London, Hopper Coffee continues to grow organically, focusing on quality over quantity. Joining our team means becoming part of a business that cares deeply about its people, its customers, and its role in the local community. Ideal Candidate: • MUST HAVE A DRIVING LICENSE, • Have some experience working in the hospitality industry, • Must have a passion for coffee, • Have excellent customer service skills, • Have the ambition to grow and build a successful career within the coffee industry, • Be very enthusiastic, outgoing personality, • Be somebody who loves what they do and have fun whilst performing your day-to-day tasks, • Be able to work independently and under pressure, • Be able to engage with customers and support with on-site marketing activities, • Be flexible with your working hours - (early start) AM shifts and work weekends, • Speak good English, • A Driving License, • Be a UK Resident, with the relevant work permits and evidence of the right to work in the UK.

    Sin experiencia
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  • Senior Barista/Supervisor
    Senior Barista/Supervisor
    hace 17 días
    £14.5–£14.8 por hora
    Jornada completa
    London

    Elevate your coffee expertise as a coffee barista at Half Million Café! Are you a seasoned coffee professional with a passion for your craft? Half Million Café is actively seeking an experienced barista, someone who is a true coffee artisan, dedicated to crafting exceptional moments for our customers. Half Million Café was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international expansion journey. As a Barista at Half Million Café, you'll be at the forefront of defining coffee culture. You'll enjoy: • Perfecting the art of crafting impeccable espresso shots., • Ensuring each visit is a memorable experience through exceptional customer service., • Sharing your passion and knowledge about coffee with our valued customers. What we offer: • Competitive compensation with opportunities for growth., • A supportive and vibrant environment where your skills can flourish., • A clear path for advancing within the hospitality and coffee industry. Responsibilities: 1. Beverage Preparation • Prepare and serve high-quality coffee, tea, and specialty beverages., • Operate espresso machines, grinders, and brewing equipment., • Create latte art to enhance the customer experience. 2. Customer Service • Provide exceptional service and engage warmly with customers., • Take orders accurately and handle payments efficiently., • Educate customers about menu items and brewing techniques. 3. Hygiene & Maintenance • Maintain cleanliness of the workspace, tools, and equipment., • Follow all health, safety, and hygiene standards. 4. Team Collaboration • Support team members during busy periods., • Contribute to a positive and professional work environment. 5. Adherence to SOPs • Follow company standard operating procedures (SOPs) for beverage preparation, customer service, cleanliness, and safety., • Ensure consistency and quality in every drink and interaction. Requirments: • Possess 1-2+ years of experience as a Barista, showcasing expertise in the field., • Expertise in espresso-based beverage preparation and latte art., • Excellent communication, multitasking, and problem-solving abilities., • Strong attention to detail and a passion for coffee craftsmanship., • Thrive in a collaborative, fast-paced setting, contributing positively to a team., • Exude warmth and possess remarkable customer service skills. Work Location: 407 Oxford Street, London W1C 2PE, United Kingdom

    ¡Incorporación inmediata!
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  • Head Barista/ Barista
    Head Barista/ Barista
    hace 22 días
    £13–£15 por hora
    Jornada completa
    London

    We are seeking a friendly and efficient Barista to join our vibrant team. The ideal candidate will be passionate about delivering excellent customer service and creating high-quality beverages in a fast-paced environment. This role offers an opportunity to develop your skills within the food and beverage industry, ensuring a welcoming experience for all customers. The position is paid and suitable for individuals who enjoy working in a team-oriented setting. Responsibilities • Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialised drinks, adhering to company standards., • Maintain high standards of food safety and hygiene throughout all stages of food and drink preparation., • Provide exceptional customer service by taking orders, answering questions, and ensuring customer satisfaction., • Handle cash transactions accurately using the point-of-sale system and manage customer payments efficiently., • Keep the work area clean, organised, and fully stocked with supplies at all times., • Follow health and safety guidelines diligently to ensure a safe environment for both staff and customers., • Support team members during busy periods to ensure smooth operations. Skills • Proven Barista experience or familiarity with coffee-making equipment is preferred., • Knowledge of food safety standards and procedures., • Experience in serving customers in a fast-paced environment., • Basic food preparation skills for handling light snacks or accompaniments., • Good time management skills to prioritise tasks effectively during busy hours., • Basic maths skills for handling cash transactions accurately., • Excellent communication skills with a friendly, approachable demeanour., • Ability to work efficiently both independently and as part of a team in a dynamic setting. This role offers an engaging environment where you can refine your skills while providing outstanding service to our valued customers. We welcome motivated individuals eager to contribute positively to our team!

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  • Store Manager
    Store Manager
    hace 29 días
    Jornada completa
    London

    Elevate your coffee expertise and step into a leadership role as a Store Manager at Half Million Café! Are you a seasoned coffee enthusiast who wants to progress your career? Half Million Café is seeking a Store Manager to oversee the UK brand and administrative functions, while working closely with our operations team to drive efficiency, growth, and exceptional customer experiences. Half Million was founded in 2018 in Saudi Arabia. Named after its initial investment amount, Half Million is rapidly expanding, regularly opening new stores across Saudi Arabia. We are seeking enthusiastic team members to join the Flagship store in London and be part of our exciting international journey. As a Store Manager at Half Million Café, you'll play a pivotal role in shaping our coffee culture. Key Responsibilities • Work closely with the Operations team to implement business strategies that increase sales, profitability, and customer satisfaction., • Manage the daily running of the café, ensuring high standards across product quality, customer experience, and team performance., • Take a hands-on approach, supporting floor operations during peak times, including barista and service duties., • Hire, train, and supervise baristas, floor staff, and kitchen team members., • Ensure full compliance with health, safety, and hygiene regulations., • Monitor and maintain inventory, ensuring adequate stock levels and minimising waste., • Control labour costs, manage scheduling, and oversee rota planning while maintaining operational efficiency., • Manage financial performance including budgeting, reporting, and cost control., • Implement and enforce company policies, operational procedures, and administrative protocols., • Handle customer feedback and resolve issues efficiently and professionally., • Maintain equipment, facilities, and overall store presentation to high standards., • Build and maintain strong relationships with suppliers, vendors, and customers., • Keep up to date with market trends, customer preferences, and best practices in the café industry., • Support team development through coaching, performance reviews, and career progression planning., • Manage employee relations matters professionally, addressing queries and concerns fairly and in collaboration with HR., • Collaborate with cross-functional teams including HR, Finance, and Operations to ensure alignment and smooth running of business functions. Requirements • Minimum 2 years of experience as a Café Store Manager, General Manager, or similar leadership role., • Strong hands-on management approach, with experience actively supporting day-to-day café operations., • Experience in high-standard service environments is preferred., • Coffee industry experience is a strong advantage., • Excellent customer service and conflict resolution skills., • Proven leadership ability with experience motivating and developing teams., • Understanding of HR practices, including performance management and staff engagement., • Knowledge of KPIs, labour costs, and basic financial reporting., • Strong business and financial awareness, with the ability to support forecasting and cost control., • Experience working closely with cross-functional teams, including HR, Finance, and Operations., • Excellent communication, organisational, and time management skills. Pay: £38,000.00 - £43,000.00 per year

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  • Nail Technician
    Nail Technician
    hace 1 mes
    £13–£15 por hora
    Jornada parcial
    London

    WE ARE HIRING 🤍 Junior Nail Technician / Nail Trainee 📍 Nailay London – Ealing Broadway We are looking for a young, enthusiastic and passionate individual to join our growing salon team. This role is perfect for someone newly trained or at the beginning of their nail career, who is eager to learn, grow and build a future within the nail industry. What we are looking for: • Well presented and professional, • Genuine passion for nails and the beauty industry, • Eager to learn new skills and techniques, • Fast learner with strong attention to detail, • Good time keeping and organisation skills, • Friendly, confident and a people person, • Proactive and motivated attitude, • Open to ongoing training and upskilling, • Lives within commutable distance to Ealing Broadway, • Ideal for someone looking to build towards a full-time career Training required/provided in: • E-file manicure, • Gel manicure and overlays, • Pedicure training, • Industry standards and salon systems What we offer: • Existing clients and marketing support, • Ongoing training and education, • Supportive and friendly salon environment, • Modern industry techniques and standards, • Commission-based pay structure, • Guidance and support with self-employment and building your own career within the industry, • Future growth and investment opportunities, • All tools and products provided, • Coffee & tea always included ☕️ NO EXPERIENCE NECESSARY — the right attitude and willingness to learn is more important to us. If you are passionate about nails and serious about building a career in the industry, we would love to hear from you. Please DM us with: • A little about yourself, • Any current qualifications/training, • Photos of your work (if available)

    Sin experiencia
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  • Field Sales Executive
    Field Sales Executive
    hace 1 mes
    £27000–£40000 anual
    Jornada completa
    London

    About Nice Wholesale Nice Wholesale began in London's ice manufacturing industry and has grown to become one of the city's leading ice suppliers. Building on this foundation, we expanded into ice cream distribution and are now developing a broader wholesale offering for cafés, retailers and hospitality businesses. Our catalogue continues to grow with innovative and trending products, including ice cream, functional drinks, soft drinks, frozen smoothies, snacks, impulse lines and complementary food and beverage products. We are now looking for an ambitious individual to help us expand our presence across London and become the key link between our business and our customers. The Role We are seeking a motivated and commercially driven Business Development Executive to grow our café and retail customer base across London. This is a field-based sales and relationship management role, ideal for someone who enjoys meeting people, discovering new products, identifying market trends and building long-term customer relationships. You will be responsible for introducing Nice Wholesale to cafés, independent retailers and hospitality businesses, opening new accounts, increasing customer engagement, and ensuring customers order consistently and remain active. You will become the main point of contact for your accounts and act as a bridge between customers and our purchasing team, sharing market insights, emerging trends and product opportunities. This is an excellent opportunity for someone who wants to grow within a fast-moving wholesale business and play a direct role in shaping our catalogue and future expansion. Key Responsibilities Business Development • Identify and research prospective cafés, coffee shops, retailers and hospitality businesses across London., • Build and maintain a pipeline of target accounts., • Visit businesses in person to introduce Nice Wholesale and our product range., • Present our catalogue and communicate the value of our products and services., • Open new customer accounts and onboard new clients., • Convert prospects into regular ordering customers. Account Management • Develop strong relationships with customers., • Become the primary contact for assigned accounts., • Maintain regular communication through visits, phone calls and messaging., • Encourage repeat orders and improve customer retention., • Support customers with product recommendations and new launches., • Ensure customers remain active and engaged. Sales & Telesales • Conduct follow-up calls with prospects., • Carry out telesales activities when required., • Contact leads before visits where appropriate., • Follow up quotations and close opportunities., • Reactivate dormant customers. Market Intelligence • Monitor trends within cafés, convenience retail and foodservice., • Identify emerging brands, products and concepts., • Provide feedback on customer preferences and market developments., • Suggest new products that should be considered for our catalogue., • Share competitor insights and pricing observations. Reporting • Report regularly on sales activity and progress., • Provide updates on challenges encountered in the field., • Work collaboratively with management to identify solutions., • Track prospecting efforts, conversions and customer growth. What We're Looking For Essential • Strong communication and interpersonal skills., • Confidence approaching and engaging with businesses., • Relationship-focused mindset., • Ambitious, proactive and self-motivated attitude., • Commercial awareness., • Organised and capable of managing multiple accounts., • Willingness to learn about products, trends and the wholesale industry., • Ability to understand products, internalise their value and effectively communicate benefits to customers., • Performance-driven mentality with a desire to grow professionally. Desirable • Previous experience in foodservice, wholesale, FMCG or hospitality sales., • Existing relationships within cafés, retailers or hospitality businesses., • Experience in field sales or account management., • Knowledge of beverages, snacks, impulse products or café operations., • Driving licence. We also welcome • Individuals already working in food and beverage sales., • Candidates looking to transition into wholesale sales., • Ambitious people who may not have extensive experience but are eager to learn, develop and build a career. What We Offer • Competitive base salary., • Commission structure based on performance., • Opportunity to grow alongside an expanding wholesale business., • Exposure to innovative and trending products., • Direct involvement in shaping our product catalogue., • Support, guidance and product training., • Opportunity to make a meaningful impact on the growth of Nice Wholesale. Work Location: In person

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  • Barista and Waiter / Waitress
    Barista and Waiter / Waitress
    hace 1 mes
    £13–£13.5 por hora
    Jornada completa
    London

    About Us: SENZO is a vibrant and welcoming place dedicated to providing exceptional coffee and outstanding customer service. We pride ourselves on creating a warm and inviting atmosphere where our customers can relax and enjoy expertly crafted beverages. Job Description: We are seeking an experienced Barista (full-time) with a minimum of 1 year of experience to join our team at SENZO. The ideal candidate is passionate about coffee, possesses excellent customer service skills, and is committed to creating high-quality beverages. As a Barista, you will be responsible for preparing and serving a variety of coffee and tea drinks, maintaining a clean and organised workspace, and ensuring an exceptional customer experience. Responsibilities: • Prepare and serve a variety of coffee and tea beverages, including espresso, lattes, cappuccinos, and speciality drinks, in accordance with our recipes and standards., • Operate and maintain espresso machines, grinders, and other coffee equipment., • Provide excellent customer service by greeting customers, answering questions, and making recommendations., • Maintain a clean and organised workspace, including cleaning equipment, counters, and tables., • Follow health, safety, and sanitation guidelines for all products and equipment., • Assist with inventory management, including restocking supplies and informing management of low-stock items., • Work efficiently in a fast-paced environment while maintaining a positive and professional attitude., • Collaborate with team members to ensure a smooth and efficient operation. Requirements • 1-2 years of experience as a Barista in a fast-paced environment., • Profound knowledge of coffee beans, brewing techniques, and equipment., • Exceptional interpersonal skills with a genuine dedication to customer service., • Ability to lead, train, and motivate fellow baristas effectively., • Proficiency in latte art and attention to detail in presentation., • Awareness of coffee industry trends with a willingness to adapt to new practices., • Flexibility to work varying shifts, including weekends and holidays., • Positive attitude, strong work ethic, and ability to thrive under pressure. Benefits: • Competitive hourly wage., • Opportunities for professional growth and development., • Employee discounts on food and beverages., • Friendly and supportive work environment., • Flexible scheduling options. Job Types: Full-time Benefits: • Canteen, • Company events, • Discounted or free food, • Employee discount, • Employee mentoring programme, • Flexitime, • Referral programme, • Store discount

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  • Store Manager
    Store Manager
    hace 2 meses
    Jornada completa
    London

    Full-Time Store Manager – Coffee Shop & Bakery About the Role We are looking for an experienced, motivated, and hands-on Full-Time Store Manager to lead the day-to-day operations of our busy coffee shop and bakery. This role is ideal for someone with a strong background in coffee, bakery, and hospitality management who can take full ownership of the store. You'll be responsible for leading the team, driving business growth, maintaining exceptional customer service, managing stock, and ensuring the store operates efficiently every day. We're looking for someone who doesn't just manage the business—they improve it by identifying opportunities, increasing sales, maintaining high standards, and creating a positive team culture. Key Responsibilities • Take full responsibility for the overall running and performance of the store., • Lead, train, motivate, and manage the team to deliver exceptional customer service., • Recruit, onboard, and develop staff while managing rotas, attendance, and performance., • Ensure the highest standards of coffee preparation, bakery presentation, food quality, cleanliness, and customer experience., • Manage daily operations, ensuring smooth service during busy periods., • Oversee stock control, ordering, supplier relationships, and inventory management while minimising waste., • Monitor sales performance and implement strategies to increase revenue and profitability., • Ensure products are displayed attractively and maintain excellent merchandising standards., • Resolve customer concerns professionally and maintain a welcoming environment., • Ensure full compliance with food hygiene, health & safety, and company procedures., • Manage cash handling, daily reporting, and store administration., • Work with senior management to identify opportunities for growth, improve operational efficiency, and increase customer satisfaction. Essential Requirements • Proven experience managing a coffee shop, café, bakery, or similar hospitality business in UK, • Strong knowledge of speciality coffee, barista operations, and bakery products., • Experience leading, managing, and developing staff in a fast-paced environment., • Excellent leadership, communication, and organisational skills., • Strong understanding of stock control, ordering, and cost management., • Commercial awareness with the ability to drive sales and improve profitability., • Ability to work under pressure while maintaining high standards., • A proactive, hands-on approach with excellent problem-solving skills., • Passion for delivering outstanding customer service and creating a positive workplace culture. Desirable Skills • Barista training or coffee industry experience., • Experience with bakery production or bakery retail operations., • Food Hygiene Level 2 or 3 certification., • Experience using EPOS systems and stock management software. What We Offer • Competitive salary based on experience., • Career progression opportunities within a growing business., • Staff discounts., • Ongoing training and development., • Supportive and friendly working environment. Job Type: Full-Time Salary: Competitive, based on experience.

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  • Coffee Shop Manager
    Coffee Shop Manager
    hace 2 meses
    £15–£17 por hora
    Jornada completa
    London

    Job Title: Café Manager, Urban Baristas Bromley-by-Bow G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture. • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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