Claims Case Manager
hace 6 días
Bolton
Location: on site BoltonFull-Time: 40 hours per week \n Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes. \n Valued and Supported: \n You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth. What will your day look like:\n\n • Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.\n, • Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and Treating Customers Fairly.\n, • Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.\n, • Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.\n, • Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.\n, • Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.\n, • Team Player: Positive vibes, great teamwork, and a culture that feels like home.\nKnowledge and Abilities:\n Requirements: \n\n • Relevant Claims Experience\n, • Good Customer Service Skills\n, • Time Management Wizardry\n, • Interpersonal Charm\n\n \n How We Measure Success: \n\n • SLA Performance: You’ll ace it.\n, • Phone Audit: Your phone skills? A+\n, • Lifecycle Metrics: You’ll own them.\n, • Audit: No breaches here.\n, • PDR Forms: Completed and shining.\n, • Team Performance: You’re the MVP.\n\n Ready to make an impact? Apply now and let’s create something extraordinary together! ???? Benefits\n Career & Purpose \n\n • Davies Innovation Lab\n, • Leadership training programme\n, • Funding for professional qualifications\n, • Thrive at Davies; learning opportunities\n\n Environmental & Social \n\n • The Davies Foundation\n, • Local charity funding\n, • Pennies To Heaven\n, • Employee Resource Groups\n, • Employee volunteering programme\n\n Financial Health \n\n • Pension, 5% employee and 5% employer contribution\n, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub\n, • Life assurance: x4\n, • Refer a Friend\n, • Cycle to Work Scheme\n, • Lease car salary sacrifice\n, • Davies Incentive Plan\n, • Enhanced maternity, paternity and adoption pay\n\n Mental, Physical & Emotional Wellbeing \n\n • Wellbeing centre; move, munch, money & mind focus\n, • Discounts with 100's of UK retailers\n, • EAP; 24/7 confidential helpline\n, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years\n, • Flexible working\n, • Dress for your day\n, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\n, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan\n