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Basildon, Essex £32,000£45,000 per annum, depending on experience Permanent | Full-time | Site-based We are supporting an established international freight forwarding business in Basildon as they look to hire an experienced FCL Import Supervisor for their Sea Freight Import department. This is a hands-on operational role combining end-to-end FCL import management with responsibility for supporting colleagues, coordinating workloads and maintaining departmental service standards. Strong hands-on FCL import freight forwarding experience is essential. Key Responsibilities Manage FCL imports from origin through to final UK delivery Support the day-to-day running of the FCL Import department Coordinate workloads, priorities and key customer requirements Provide operational guidance and support to colleagues Liaise with overseas agents, shipping lines, hauliers and warehouses Coordinate customs clearance, transport and final delivery Monitor container availability, allocations and carrier performance Manage Bills of Lading and associated import documentation Resolve complex shipments and act as an escalation point Maintain accurate shipment records and identify process improvements Experience Required Strong end-to-end FCL import freight forwarding experience Good knowledge of Bills of Lading and import documentation Understanding of UK customs clearance procedures Experience dealing with shipping lines, hauliers and overseas agents Strong organisational and problem-solving skills Previous experience supervising, training, mentoring or providing day-to-day guidance to members of an FCL import team Benefits £32,000£45,000, depending on experience 20 days holiday plus bank holidays, increasing with service Contributory pension and health scheme following probation Free on-site parking On-site gym and canteen This is a fully site-based position in Basildon. Applicants must live within a reasonable commuting distance. If you have strong FCL import experience and are ready to take greater responsibility within a growing import department, please apply or get in touch. TPBN1_UKTJ

Sea Freight Import Supervisor Were looking for an experienced Sea Freight Import Supervisor with strong FCL experience to join our clients busy import team in Basildon. This is a hands-on supervisory role where youll manage FCL shipments, support the wider team, oversee workloads and ensure shipments are handled efficiently from origin through to final delivery. Salary: £40,000£42,000 per annum Monday to Friday - 8:30AM-5:30PM Location: Basildon Key Responsibilities • Oversee the day-to-day FCL import operation, • Manage FCL shipments from origin to final delivery, • Support, guide and develop team members, • Liaise with shipping lines, hauliers, warehouses and overseas agents, • Monitor container allocations, availability and carrier performance, • Coordinate customs clearance, transport and deliveries, • Resolve operational issues and customer queries, • Manage key customer accounts and support the Sales team, • Ensure accurate shipment records and documentation, • Identify opportunities to improve processes and efficiencyExperience Required, • Strong FCL Sea Freight Import experience essential, • Good knowledge of the end-to-end FCL import process, • Understanding of Bills of Lading, shipping documentation and UK customs, • Experience working with shipping lines, hauliers and overseas agents, • Strong communication, organisation and problem-solving skills, • Previous supervisory or team support experience would be advantageous Were looking for a confident, proactive and hands-on individual who can take responsibility, support their team and deliver a high level of customer service in a busy operational environment. JBRP1_UKTJ

FCL Import Supervisor (Ocean Freight) Location: Basildon We are looking for an experienced FCL Import Supervisor to join a busy Sea Freight Import department in Basildon. This is a hands-on operational role for someone with strong FCL import experience who is ready to take greater responsibility for the department’s day-to-day performance and support the development of the wider team. Alongside managing FCL shipments and key customer accounts, you will help coordinate workloads, maintain operational standards, support colleagues and ensure shipments are handled efficiently from origin through to final delivery. The successful candidate will have a strong understanding of FCL import operations, shipping-line relationships and container management, together with the confidence to make decisions, resolve problems and provide guidance within a busy operational environment. Key Responsibilities Support the day-to-day running of the FCL Import department, ensuring workloads are effectively managed and service standards are maintained. Manage FCL import shipments from origin through to final delivery in the UK. Provide operational support, guidance and knowledge to members of the FCL team. Monitor departmental workloads and priorities. Liaise closely with overseas offices and agents. Develop and maintain effective working relationships with shipping lines and key service providers. Monitor container allocations, commitments, availability and carrier performance. Coordinate customs clearance, transport, warehousing and final-delivery requirements. Proactively identify and resolve operational issues, including complex shipments and service exceptions. Act as an escalation point for operational and customer issues when appropriate. Maintain a strong understanding of key client requirements. Ensure operational delivery supports commitments made by the commercial team. Work closely with Sales and other internal teams to support the onboarding and ongoing servicing of key customer accounts. Maintain high standards of accuracy, productivity and customer service. Identify opportunities to improve processes, workflows and operational efficiency. Liaise with Accounts and other internal departments to ensure customer accounts and cargo releases are managed correctly. Maintain accurate shipment records and documentation, including Bills of Lading and associated import documentation. Team Support and Development An important part of this position will be helping to create a knowledgeable, collaborative and accountable FCL team. The successful candidate will be expected to: Support and develop colleagues through day-to-day guidance and knowledge sharing. Help new and existing team members understand operational procedures and customer requirements. Encourage good communication, accountability and teamwork. Work with senior management to identify training and operational-development requirements. Help maintain a positive, solutions-focused working environment. Experience and Knowledge We are looking for someone with: Strong previous experience in FCL import freight forwarding. A thorough working knowledge of the end-to-end FCL import process. Good knowledge of Bills of Lading, shipping documentation and import procedures. An understanding of UK customs-clearance processes. Experience dealing directly with shipping lines, hauliers, warehouses and overseas agents. A good understanding of container allocations, carrier commitments and shipping-line performance. Experience handling key or commercially important customer accounts. Strong organisational and problem-solving skills. The ability to prioritise workloads and remain effective in a busy operational environment. Previous experience supporting, supervising or developing colleagues would be advantageous. Personal Attributes We are looking for someone who is: Confident and approachable, with strong communication skills. Comfortable taking responsibility and making operational decisions. Commercially aware and able to understand the wider impact of operational performance. Proactive rather than reactive when dealing with problems. Calm and solutions-focused under pressure. Comfortable communicating directly with customers, suppliers and colleagues. Able to motivate and support others while remaining involved in day-to-day operations. Focused on both customer service and operational performance. Probation Six months, with a review after three months. Benefits 20 days’ paid holiday per year, excluding bank holidays. An additional day’s holiday following each completed year of employment, capped at 25 days excluding bank holidays. Contributory pension following successful completion of probation. Health-support scheme following successful completion of probation. Canteen. Casual dress. Free on-site parking. Health and wellbeing programme. On-site gym. If you have strong FCL import experience and are looking for an opportunity to take greater ownership, support a team and play an important role in developing a growing import operation, we would like to hear from you

Our client, a global logistics company and leading NVOCC that specializes in international freight forwarding and cargo consolidation is recruiting for an LCL Export Operator to join their team at offices in the Basildon, Essex area. On Offer: Opportunity to join a well-established global leader in the freight forwarding industry. With a extensive global network of offices Training & development opportunities Attractive salary ranging from £28K -£32K, DOE Monday – Friday working pattern, 09:00-17:15hrs Duties and Responsibilities of the LCL Export Operator: Manage export LCL process start to finish via in house system Book containers with carriers and apply for hazardous approval to ensure the most efficient and profitable loadings Liaise with UK warehouses to book container loading Issue loading manifests to warehouses Issue Bill of Lading Instructions to carriers prior to documentation cut Check Master Bill of Lading when received from carrier and highlight any errors or approving. Send pre-alerts to overseas agents/offices within 48 hours of sailing Ensure cost estimates are entered on all jobs within the correct accounting month Ameta profit sharing if applicable Ensure all operational issues are clearly documented in writing, keeping Export Manager in copy of all correspondence as required Resolve customer invoice queries and dispute any supplier invoices that are not correct Close files after checking everything has been charged/costed and maximum profitability is achieved Answer telephone in a timely manner Support to receive bookings from clients and issue booking confirmation Arrange haulage with UK warehouses if required To be Considered for the LCL Export Operator: Previous experience and knowledge of sea/ ocean export freight-forwarding operations Strong customer service skills Attention to detail Demonstrate agility and development within the role Able to multitask and effectively handle changing priorities under pressure * Ability to always maintain confidentiality For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry

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