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Package Description: Package Description (Norwich, Norfolk) Team Manager OpportunitiesWe are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:Kingston House, AshfordReed House, NorwichPhoenix House, BasildonThese are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.What youll focus on?Leading and developing your teamYoull manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.?Driving performance through real-time insightYoull monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve individual and team performance.?Creating a culture of support and accountabilityThrough regular 1-1s, coaching sessions and Annual Reviews , youll set clear expectations, support development and manage performance effectively.?Managing people processes effectivelyYoull confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.?Maintaining quality and patient safetyYoull oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and supporting investigations where required.?Supporting recruitment and onboardingYoull work with recruitment and training teams to attract the right people, support interviews, and ensure new starters are effectively onboarded and supported through probation.?Keeping the operation running smoothlyYoull respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.?Improving how we deliverYoull use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.The environment youll work inIC24s Integrated Urgent Care service operates 24/7 within a fast-paced environment.Teams work across a hybrid model, combining office-based and home working. As a Team Manager, youll provide visible in-person leadership, while also supporting colleagues working remotely.Flexibility is essential, with shifts including evenings, weekends and bank holidays.What matters in this roleYou dont need to come from one specific background - but your approach to leadership is key.Youre likely someone who:Has experience leading teams in a fast-paced environmentIsconfident using performance data and systems to manage and improve outcomesCommunicates clearly and builds strong,supportive relationshipsIs proactive, organised and able to manage competing prioritiesStays calm under pressure and responds effectively to operational challengesUnderstands the importance of quality, consistency and patient safetyMost importantly, you recognise that your leadership directly impacts the quality of patient interactions - and you take that responsibility seriously.Who are we?We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.Whats in it for you:-Hourly rate of pay of £17.10 plus enhancements for unsociable hoursOpportunity to join the NHS Pension SchemeEnhanced Bank Holiday ratesAdditional annual leave above statutory minimumEnhanced family leave (maternity, paternity and adoption leave and pay)Inclusive wellbeing benefitsEmployee Assistance Programme including free 24/7independent counselling and occupational health servicesProfessional development opportunitiesFree membership to our reward and discount platformAccess to Blue Light Card and other NHS Discount SchemesDue to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.Closing date: 31/08/2026We celebrate brave ideas and brave people.careers.ic24.org.ukWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at .TPBN1_UKTJ