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Job Title \n De-Looping Planner/Coordinator \n \n Salary \n Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. \n \n Location \n Tipton or Birmingham \n \n Our Company \n Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here. \n \n The Role \n The De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders’ companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions cause by de-looping activities. \n \n Responsibilities \n\n • Liaise with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property\n, • Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the customer SLAs\n, • Book in meetings with surveyors, ensuring that times and dates are communicated to relevant parties\n, • Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLAs\n, • Complete close out with customers to ensure standards for both them and the client have been met, and they are happy with the service provided\n, • Ensure all customer enquiries are responded to in a professional and timely manner\n, • Attend and participate in daily call with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers\n, • Chase operations for updates on all customer complaints/enquiries within the customer SLAs\n, • Update complaints from clients or customers via internal reporting systems\n, • Attend and participate in weekly performance meetings to be held with your line manager to discuss ay issues and any beneficial feedback\n, • Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up top date with the progress of their works\n\n \n Personal Qualities \n\n • Strong communicator\n, • SLA-driven and deadline-oriented\n, • Highly organised and detail-conscious\n, • Proactive problem solver\n, • Calm and professional under pressure\n, • Persistent and accountable\n\n \n Technical Skills & Experience \n\n • Proven experience in a high-volume outbound contact centre environment is essential\n, • Strong track record of achieving KPIs, SLAs and quality targets\n, • Experience using automated diallers and CRM systems\n, • Confident handling customer objections and complaints professionally\n\n \n Qualifications & Training \n\n • GCSEs Grade 4-9\n, • Comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint and Excel\n\n \n Additional Information \n Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. \n \n Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. \n \n By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.

Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. \n \n The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. \n \n Must Have \n\n • A successful commercial track record in procurement and the management of procurement and major contracts.\n, • Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23.\n, • Experience of procurement frameworks and contracts.\n, • Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems.\n, • A consultative approach based on building positive relationships, but with ability to turn ideas into action and results.\n, • A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment.\n, • MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of.\n\n \n Nice to have / Will Strengthen Application \n\n • Experience working in the social housing sector and leaseholder consultation processes.\n, • Experience working for or with a procurement consortium.\n, • Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud.\n, • MS Office proficiency.\n\n \n As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. \n Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS | BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years’ relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion * Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company’s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What’s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years’ service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. No previous call centre agent advisor experience need. We help connect everyday people with flexible work at home part-time market resea

Search Processor (Conveyancing / Legal Support) £23,500 per annum (Equivalent to ~£27.5k+ Full-Time) + Benefits Permanent, Part-Time (32 Hours per week across 4 days) Hybrid (2 Days Office / 2 Days Home) Sutton Coldfield, West Midlands (B72 1TX) About the Role: Are you an experienced Search Processor or Conveyancing Assistant looking for an exceptional work-life balance without compromising your earning potential? We are an established property search provider looking for a meticulous and client-focused Search Processor to join our team in Sutton Coldfield. In this vital role, you will act as a key point of contact for solicitors and conveyancers, managing and fulfilling their property search orders with absolute accuracy. By offering a permanent 32-hour contract spread over 4 days, alongside a 50/50 hybrid working split (2 days office-based, 2 days remote), we provide the flexibility that standard corporate roles cannot match. Key Responsibilities: Order Processing: Receive, review, and advise on incoming property search requests from solicitor clients. Mapping & Compiling: Utilize online portals and mapping software to identify property boundaries and compile comprehensive search bundles (including Local Authority, Drainage & Water, Environmental, and Chancel searches). Client Liaison: Act as a trusted adviser to solicitors, handling queries regarding search criteria, tracking order progress, and resolving queries. Third-Party Chasing: Proactively communicate with local authorities and external suppliers to ensure the timely return of search data. What We Are Looking For: To hit the ground running, you must have prior experience working within the property search industry or a residential conveyancing environment. Industry Experience: Direct experience working for a property search network (e.g., InfoTrack, SearchFlow, Index PI, or similar) or as a Conveyancing Assistant/Paralegal or Estate Agency in a sales progressing role. Technical Proficiency: Confidence using online ordering portals, digital boundary mapping tools, and case management software. Attention to Detail: An analytical eye with the ability to spot data errors and verify legal boundaries accurately. Communication Skills: An excellent telephone manner and professional email etiquette for supporting solicitor accounts. Proximity: Ability to easily commute to our Sutton Coldfield office (B72) for the 2 office-based days per week. What We Offer: Competitive Remuneration: £23,500 per annum for a 32-hour week. True Work-Life Balance: A permanent 4-day working week. Hybrid Flexibility: 2 days working from home, 2 days in our collaborative Sutton Coldfield office. Generous Holiday Allowance: Pro-rata statutory holiday package (33 days per year, full time equivalent, inclusive of bank holidays). Supportive Environment: A friendly, expert team focused on quality service rather than rigid call-centre metrics. TPBN1_UKTJ

Networks Control Engineer (Electricity) Remote, UK Join a leading utilities company that is passionate about innovation and exceptional service. At Last Mile, we are proud to deliver high quality solutions across the multi utility sector, and our team continues to grow. We are now looking for a skilled Networks Control Engineer for Electricity to join us. This is a remote role based in the UK with travel to our Glasgow office when required. As a Networks Control Engineer (Electricity), you will oversee the operation and control of our electricity distribution networks at LV and HV. You will play a key role in ensuring safety, compliance and best practice across all activities while supporting work on and additions to our networks. You will also be responsible for providing accurate and timely reporting on network performance and regulatory submissions. In this role, we offer standby where you can receive standby entitlements up to 5 times a year where you can control the network from your home. Whats in it for you as a Network Controls Engineer (Electricity)? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Holiday buy scheme Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Volunteering Day Life assurance (x4 annual basic salary) Retail, travel and leisure discounts via our MilesMore benefits platform Refer a friend incentive Stream Financial wellbeing platform Employee assistance programme Car allowance Flexible start and finish times for eligible roles Private medical insurance Company sick pay Some of our benefits are only applicable when you have successfully completed your probation period* Your responsibilities as a Network Controls Engineer (Electricity): Lead the response to electricity supply interruptions, ensuring power is restored quickly and efficiently while acting as the main daily contact for customers, call centre teams, emergency service providers, contractors and ICPs. Manage emergency and planned network activities, including dispatching response teams, coordinating communication with all parties and ensuring all incidents are resolved, recorded and reported accurately. Process network connection and access requests, review and approve high voltage switching schedules and oversee safe and compliant operations on the electricity network. Investigate and resolve customer voltage and quality of supply issues, and manage reactive works arising from inspections, customer queries, developers or contractors. Support commercial and operational processes by negotiating quotations, raising purchase orders, reviewing work packs and approving contractor and supplier invoices, while maintaining accurate asset records across business systems. Provide technical leadership, uphold regulatory and OFGEM standards and contribute to continuous improvement of operational procedures, technical standards and overall network performance. Experience / Knowledge: Strong practical experience working on Low Voltage and High Voltage electricity distribution networks, with solid understanding of network construction, work processes, materials and IDNO and DNO interface arrangements. Excellent working knowledge of relevant safety and electricity legislation, including the Health and Safety at Work Act and the Electricity at Work Regulations, along with thorough understanding of Distribution Safety Rules. Proven commitment to health, safety and compliance, with experience applying Health and Safety principles in an electricity construction environment. Confident IT skills, including MS Word, Excel and Outlook, with the ability to work effectively with commercial and in house systems. Qualifications Qualification(s) demonstrating electrical technical understanding at HNC level. Evidence of operational experience on Licensed electricity networks (DNO or IDNO) at 11kV minimum, having held Authorisation as a Senior Authorised Person Have you got the drive to go to the Last Mile as a Networks Control Engineer (Electricity)? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the last mile of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies UKPS (in South of England and Wales), Energetics (in Scotland, North Wales and the North of England) and our asset adoption business Last Mile Asset Management , we offer a one-stop shop for new utility connections . Were proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people . At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. TPBN1_UKTJ

We are looking for a dynamic, hands-on Registered Service Manager to oversee our supported living services in Stourbridge, Dudley. You'll be responsible for three unique services, each supporting individuals with learning disabilities, autism, behaviours of distress and complex care needs in the Dudley area. Every person we support has their own story, strengths and aspirations, and we're looking for a manager who is visible, approachable and actively engaged in daily life across the services. Lead With Presence. Make a Lasting Difference. At Creative Support, our culture is about seeing things with your own eyes, knowing service users as individuals, building trust with families, and anticipating issues before they arise. You'll lead by example, inspiring your team with a proactive, professional and person-centred approach. This is an exciting time to join Creative Support Dudley. Across our services, we're driving forward a range of community initiatives designed to promote the very best in mental and physical wellbeing for the people we support. No two days are ever the same, one day you might be dealing with a complex practice challenge, and the next you could be helping to organise a trip to the seaside. We guarantee that your role will be both fulfilling and rewarding. Shaping the experiences of the people we support and empowering your team, will leave you with a genuine sense of pride and job satisfaction. Our Mission Creative Support promotes independence, inclusion, and wellbeing. We do this by working with the people we support, their families and others to meet individual needs and aspirations in a person-centred way. We provide high quality homes and support, enabling people to say: • I live my best life in a place I call home • I feel listened to, respected and valued • I enjoy choices and rights and have control over my life • I am supported to feel safe • I am doing the things that matter to me • I enjoy relationships with others • I am connected to my community • I am supported with my wellbeing • I feel able to reach my full potential Vacancy Reference Number: 84489 . Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas. At Creative Support, we are passionate about developing our people. Through our award-winning Creative Academy, we provide high-quality training and career development opportunities to help colleagues reach their full potential, regardless of their starting point or role. As an Investors in People Platinum organisation and an approved centre for nationally recognised qualifications, we are committed to supporting learning, growth and long-term career progression. TPBN1_UKTJ

Are you an experienced procurement management professional with experience of frameworks, contracts, and procurement consortia? Do you have further extensive experience of public sector procurement and purchasing? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Procurement Manager. As a specialist provider of resources to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. Applications are also welcome from Procurement Coordinators/Officers ready to take the next step in their career. The objective of the role will be to take the lead in procurement activities for the organisation. Day-to-day activities will centre around the planning, management, administration, and overall delivery of compliant procurement which will include framework agreements, long term contracts, call off agreements, digital purchasing systems and public procurements. You will maintain up to date legislative knowledge to keep procurement up to date, ensure all procurements are delivered to agreed timescales, define procurement best practice, oversee compliance, ensure procurement transparency in line with public procurement regulations and manage all documentation and records. Must Have A successful commercial track record in procurement and the management of procurement and major contracts. Thorough knowledge of public sector procurement and purchasing, including PCR2015 and PA23. Experience of procurement frameworks and contracts. Experience of managing e-procurement portals and procurements, and/or dynamic purchasing systems. A consultative approach based on building positive relationships, but with ability to turn ideas into action and results. A good understanding of creating value and managing costs, whilst working in a fast-paced, changing environment. MCIPS qualified, progression towards the qualification, or demonstrable commercial experience in lieu of. Nice to have / Will Strengthen Application Experience working in the social housing sector and leaseholder consultation processes. Experience working for or with a procurement consortium. Experience of other public sector procurement means such as OJEU/Find a Tender, or digital frameworks such as G-Cloud. MS Office proficiency. As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid working, split between home and an office in Birmingham. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package, including life assurance at work, private healthcare and a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website

No cold calling. Every conversation starts with a customer who has already reached out to us. If you have at least 1 year of telephone sales experience and a track record of hitting targets, this role is for you. Location: Oldbury, West Midlands Salary: £26,436.80 per year (full-time), OTE up to £31,000 (uncapped) part-time pro-rated Hours: Full-time: 40 hours, 5 days, Monday – Sunday, 7am – 7pm (weekdays), 8am – 5pm (weekends). Part Hours are also available. Who We Are Rightio is one of the UK's leading home repairs and services companies. We work with over 200 fully qualified engineers nationwide, covering plumbing, heating, electrics, drainage, and locks. We deliver peace of mind through excellent service and reliable solutions. Our vision: "The trusted people to maintain and upgrade your property." Full-Time and Part-Time Available We are recruiting for both full-time and part-time Inbound Sales Advisors. Part-time hours and days are flexible and will be agreed at interview to suit you and the business. The Role As an Inbound Sales Advisor you will handle enquiries from customers who have already contacted us. You will convert those conversations into bookings and sales through great service, product knowledge, and genuine care for the customer. Sales, Your Primary Focus Handle inbound calls and convert enquiries into bookings and policy sales Upsell and cross-sell Rightio products and services, including Care Club membership policies Use a consultative approach — listen first, recommend second Build lasting customer relationships based on trust and reliability Outbound and Follow-Up Call existing customers to follow up on enquiries, quotes, or lapsed accounts Re-engage customers after an engineer visit to present Care Club policy options Consistently hit daily, weekly, and monthly KPIs Customer Experience and Admin Deliver a professional, reassuring experience on every call Handle objections confidently and turn hesitation into confidence Record call details accurately in our CRM systems Keep your product and process knowledge current What We're Looking For 1+ year of telephone sales experience Experience upselling and cross-selling Proven track record of hitting sales targets Self-motivated in a target-driven environment Confident, professional telephone manner Comfortable using CRM systems Skilled at handling objections empathetically Able to record information accurately on calls It would be a bonus if you have experience selling subscription products, insurance, or home services, but this is not essential. What We Offer Competitive base salary with uncapped commission — your effort is directly rewarded Flexible part-time options available alongside full-time positions Company pension scheme Free on-site parking Discounted or free food on site Employee and store discount schemes Free flu jabs and company sick pay Full product training so you know exactly what you are selling A supportive team where performance is recognised and celebrated Our Values We do things the Rightio way: Reassuring – Giving customers confidence at every step Reliable – Providing consistent service customers can depend on Responsible – Owning our commitments and delivering on them Robust – Handling challenges with strength and professionalism Respectful – Valuing every customer and every colleague Ready to join a company where values matter and your success is genuinely rewarded? We'd love to hear from you. You may have experience in the following: Telesales Advisor, Inbound Sales Executive, Customer Sales Advisor, Telephone Sales Executive, Sales Consultant, Contact Centre Advisor, Customer Service and Sales Advisor, Call Centre Sales Agent, Outbound Sales Advisor, Insurance Sales Advisor, Membership Sales Advisor, Sales Support Advisor etc

Job Title De-Looping Planner Salary Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry. Location Tipton or Birmingham Our Company Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty and ambition, you’ll feel right at home here. The Role The De-Looping Planner is responsible for managing and coordinating de-looping activities to ensure compliance with all relevant legislation and regulations. This role involves significant interaction with customers, internal and external stakeholders’ companies, local authorities, and internal teams to facilitate smooth operations and minimise disruptions cause by de-looping activities. Responsibilities • Liaise with customers via telephone, email and written form, to ensure they are fully aware of the works to be completed on their property, • Contact customers daily with updates regarding their complaints or enquiries, ensuring resolutions are achieved within the customer SLAs, • Book in meetings with surveyors, ensuring that times and dates are communicated to relevant parties, • Support surveyors with arranging their diaries, including meetings with the customer and client, ensuring all are arranged within the required SLAs, • Complete close out with customers to ensure standards for both them and the client have been met, and they are happy with the service provided, • Ensure all customer enquiries are responded to in a professional and timely manner, • Attend and participate in daily call with operations, to ensure works are on target, ensuring any updates are cascaded to relevant customers, • Chase operations for updates on all customer complaints/enquiries within the customer SLAs, • Update complaints from clients or customers via internal reporting systems, • Attend and participate in weekly performance meetings to be held with your line manager to discuss ay issues and any beneficial feedback, • Attend and participate in weekly meetings with surveyors, to ensure all works are on target for being achieved, to ensure that customers are kept up top date with the progress of their works Personal Qualities • Strong communicator, • SLA-driven and deadline-oriented, • Highly organised and detail-conscious, • Proactive problem solver, • Calm and professional under pressure, • Persistent and accountable Technical Skills & Experience • Proven experience in a high-volume outbound contact centre environment is essential, • Strong track record of achieving KPIs, SLAs and quality targets, • Experience using automated diallers and CRM systems, • Confident handling customer objections and complaints professionally Qualifications & Training • GCSEs Grade 4-9, • Comprehensive knowledge of Microsoft Office software, especially Word, PowerPoint and Excel Additional Information Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics. Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement. By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary

We help connect everyday people with flexible work from home market research opportunities that influence real products, services, and customer experiences. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies

Remote Work: Work from anywhere with an internet connection. Are you looking for a flexible work from home opportunity? On Freecash, you are in control of your earnings. Digital Tasks: Completing trial or promotional offers from our partners.

Work Ethic, Positive Attitude, sound Student Mentality.

Experienced fundraiser for a UK charity call center, working remotely.

Experienced fundraiser for a UK charity call center, working remotely.

Telecommute (you can work from home, work or school). A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with loc

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. You can select the support programs you wish to service

This is a work-from-home opportunity offering flexible hours and competitive pay. Multitask between interpreting effectively and utilising calls. Possess the ability to work effectively in a fast paced, dynamic environment.