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About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply

Customer Service Agent / Helpdesk Agent Salary £32,000-£34,000 depending on experience Hours • 9-hour day on a rotational shift pattern between 7am–7pm, Monday to Friday, including one hour lunch break Job Summary The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business, many of these areas are subject to SLAs, key performance indicators, and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld are primary objectives of the role. Key Tasks • Single point of contact to meet communication needs of key international customers, • Management and ownership of cases throughout their lifecycle through to completion, • Case diagnosis and first-line qualification of issues before call-out, • Ensure cases are restored for service within SLA, • Central point of contact between international customers and suppliers, • Booking of engineering resource, logistics, travel, critical spares, etc., • Raising accurate escalations in a timely manner, • Booking preventative maintenance visits General Responsibilities • Engagement with other departments, • Weekly touch-point meetings, reporting, and chairing of conference calls Other Skills • Accurate recording of calls and customer/contract requirements, • Effective actioning and follow-up of required activities, • Meticulous attention to detail, • Strong administration and organisational skills, • Commercial awareness, • Excellent customer relations and interpersonal skills, • Ability to take responsibility Desirable Skills • Experience with incident-based ticketing systems, • Experience with CRM systems (ideally Microsoft Dynamics), • Experience with SAP, • Experience working in an AV / VC technology environment, • Previous customer service experience

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Contact Centre Agent - Home Based. Contact Centre Agent (Home-Based). As a Home-Based Contact Centre Agent, you will provide high-quality customer service by handling inbound customer enquiries across telephone and web chat channels.

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Job Title: Senior Care Assistant Job Type: Permanent Location: Seafield House, Darmond's Green, West Kirby, Wirral CH48 5DT Hours: 2-3 x 12 Hour shifts over 7 days Salary : £14.Per Hour Job description: Abbeyfield Hoylake & West Kirby Society, Lear House in West Kirby have a vacan

We are agents for university students with physical disabilities, providing personal, academic, and social support.

When you join Signature as a Regional Care Assistant, you have flexibility and all the benefits of a permanent employee! Work shifts that are suited to your needs, get your travel expenses paid and get the very best pay rates in addition, you also get the best holiday allowance in the sector.Travel

Manage daily front desk operations, including answering phone calls, handling email inquiries, and managing bookings.

The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance.In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care.Working to agreed service leve

Make a Real Impact - Join Our Team at Kite House! Position: Assistant Support Worker Location: High Wycombe Salary: £25,506 per annum Hours: Full-time (37.Join our friendly team at Kite House, a supported living service for people with learning disabilities.You will provide person-centred suppo

Nursery Assistant Flexible Work Available Location: Chertsey Pay: £14.Are you passionate about supporting young children and helping them thrive? Worldwide Education Recruitment is looking for enthusiastic and caring Nursery Assistants/Practitioner to join our team and support a variety of welc

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Youll be part of a caring, supportive team with exciting career development opportunities, and flexible full and part-time hours, when you join Signature Senior Lifestyle as a Care Assistant at our luxury care and nursing home in Ascot.Up to 30 days annual leave, plus 8 bank holidays, depending on l

Package Description: Could you be the reason someone smiles? Join our team as a Care Assistant and help residents live with comfort, dignity, and joy.From daily support to meaningful moments, your kindness can make a real difference.Bring your compassion ; well provide the training and support

Temporary Receptionist (First Aid Qualified) Location: Reading / Berkshire Area Pay Rate: £12.Job Type: Temporary Are you an experienced Receptionist with a valid First Aid qualification? We are looking for a professional and customer-focused individual to join a busy site on a temporary basis.

START ASAP R&V Ltd is looking for individuals who have an upbeat personality who are ready to work as care assistants/nurses for our client.We are looking for passionate and dedicated professionals to join our team.It is essential that candidates are patient, understanding and respectful towards the

Shifts: Flexible, full time hours .Yes - full UK licence and access to your own vehicle.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind.We�

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are we

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work from home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Role Overview: We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies.

Flexible - full-time, part-time, evenings, weekends.Brighton and surrounding areas.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind.We’re n

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Company Description ?? Care Assistants Join Our Friendly Team in our Biggleswade Offices ?? ? Brighter days.At Sage Care, every day is different.Every day gives you the chance to do meaningful, rewarding work that truly changes peoples lives.Were currently recruiting full-time and part-time Care Ass

Hampton Care Home is a spacious, purpose-built home in the London suburb of Hampton, providing high-quality nursing, dementia, palliative and short-term care for up to 76 residents.Set across three floors with generous ensuite bedrooms, dedicated staff teams and secure landscaped gardens, the home o

Are you a Health Care Assistant seeking genuine flexibility, excellent rates of pay, and rewarding work across Taunton?.If you're passionate about delivering quality care and want control over your working schedule, this opportunity is tailored for you.What's in it for you? Competitive pay:.Choose w

Complex Care Assistant IMPORTANT:.Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.Guaranteed hours abailable after a successful probation period About us: Routes Healthcare is a leading complex care provider - we are a

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