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  • Telesales Operative
    Telesales Operative
    6 hours ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

    Immediate start!
    No experience
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  • Care / Support Worker
    Care / Support Worker
    15 days ago
    £15–£16 hourly
    Part-time
    London

    Care Workers & Support Workers 📍 Ealing Supporting individuals with Autism and Learning Disabilities We are currently recruiting compassionate and reliable Care Workers and Support Workers to join our team in the Hounslow area. You will be supporting children and young adults with Autism and learning disabilities, helping them to live safe, meaningful, and fulfilling lives. About the Role As a Care/Support Worker, you will provide person-centred support in line with individual care plans. Your role will focus on promoting independence, emotional wellbeing, and social inclusion. Key responsibilities include: • Providing daily support tailored to individual needs, • Assisting with personal care (where required), • Supporting with routines, education, and community activities, • Encouraging communication, social interaction, and life skills, • Managing behaviours that may challenge with patience and professionalism, • Working closely with families, professionals, and multidisciplinary teams, • Maintaining accurate records and following safeguarding procedures About You We are looking for individuals who are: • Caring, patient, and empathetic, • Passionate about supporting individuals with Autism and learning disabilities, • Reliable and committed to providing high-quality care, • Able to work independently and as part of a team, • Good communicators with a calm and positive approach Experience is desirable but not essential — full training and ongoing support will be provided. What We Offer • Competitive pay rates, • Flexible working hours, • Comprehensive training and induction, • Ongoing professional development, • Supportive and inclusive working environment, • Opportunity to make a genuine difference in people’s lives Requirements • Right to work in the UK, • Enhanced DBS check (or willingness to apply), • Willingness to undertake mandatory training, • Experience in Autism, learning disabilities, or care work is an advantage Apply Now If you are passionate about making a positive impact and supporting children and young adults to reach their full potential, we would love to hear from you.

    Immediate start!
    No experience
    Easy apply
  • Founding Creator and Content Lead
    Founding Creator and Content Lead
    1 month ago
    £25000–£45000 yearly
    Full-time
    London

    Millions of people are now using GLP-1 medications. But treatment doesn't end with the prescription. Recovery matters. Nutrition matters. Muscle health matters. That's why we're building Pause VII. 💊 GLP-1 medications are changing healthcare. We're building Pause VII for the generation living through that change. Now we're looking for the person who will help us tell that story. This is not a traditional social media role. You're not inheriting a content calendar. You're helping build an entirely new category. You'll probably love this role if you: • naturally pick up a camera and start filming, • love turning complex science into simple stories, • write exceptionally well, • have great taste, • are genuinely curious about health, nutrition and consumer behaviour, • want to build something meaningful from day one You'll spend your time: • filming and editing founder-led content across instagram, tiktok, linkedin and youtube, • creating educational content around GLP-1s, recovery and nutrition, • building our newsletter, • interviewing clinicians and experts, • documenting the journey of building Pause VII, • helping define the voice and visual identity of the brand We're much more interested in what you've built than where you've worked. If you've grown an audience, created content people genuinely care about, or built something you're proud of, we'd love to see it. 📍 London (hybrid - 3/4 days a week in office) 💼 Full-time 💰 Competitive salary + meaningful equity If this role feels like it was written for you, get in touch. We'd much rather see something you've created than a polished CV.

    Immediate start!
    Easy apply
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