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Job summaryThe Senior Service Manager has responsibility for managing all aspects of operational delivery within the relevant clinical specialty (Maternity and Gynaecology at the Bedford Site) to agreed quality standards and within the resource and income base available.Main duties of the job To ensure that service delivery standards are achieved (for instance, wait time milestones) Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed Ensure that financial controls are established and maintained within the scope of the clinical specialty Act as a champion for patient safety, operational effectiveness and quality Work in partnership with colleagues across the Trust to drive the achievement of the Trust's corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people Lead by example and act at all times as an ambassador for the Trust, championing the Trust's values and upholding the highest standards of behaviour and compassion for colleaguesAbout usBedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.Our ValuesWe not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.DetailsDate posted17 August 2026Pay schemeAgenda for changeBandBand 8aSalary 53,755 to 60,504 a year per annum ContractPermanentWorking pattern Full-time Reference number418-COR8216-HCJob locationsBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomJob descriptionJob responsibilitiesKey Responsibilities:Leadership Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives Lead the establishment of accountability structures within the relevant clinical speciality ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible Lead, manage and motivate staff within the relevant clinical speciality to deliver and improve services so meeting the needs of patients In Conjunction with the General Manager Develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base Develop processes in collaboration with other Operations Managers for the Clinical Service to jointly manage the business, delivery and development of services Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the TrustService Delivery and Improvement Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc) Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve plans. Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty To undertake annual business planning and develop long term plans for the Clinical Specialty Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group. Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical servicesFinancial and Performance Management Operate as accountable budget holder for the relevant clinical specialty budget and be accountable for all pay and non-pay expenditure Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit Ensure the clinical specialty meets the required performance standards Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance from the standard/milestone Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken Communicate the terms of the SLA throughout the relevant clinical speciality as required for proactive and sound financial management Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of financial recovery processes Create formal reports on service delivery performance and improvement to be shared trust wide and with external partners Develop capital and/or revenue business cases for submission to the General Manager for the Programme Investment Group The Clinical Service Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialty it is critical that this is done collaboratively with other clinical specialties within the Group.Risk Management and Governance Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty and performance management systems are in place Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical SpecialtyApplication of Knowledge At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions The post holder should maintain their knowledge of changes in the NHS and in wider industry to enable and direct services to respond to changing requirements and securing best practice. Aspire to expand the application of service improvement techniques within the clinical service lines, including QSAR, process analysis and project management discipline. Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed. Job description Job responsibilitiesKey Responsibilities:Leadership Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives Lead the establishment of accountability structures within the relevant clinical speciality ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible Lead, manage and motivate staff within the relevant clinical speciality to deliver and improve services so meeting the needs of patients In Conjunction with the General Manager Develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base Develop processes in collaboration with other Operations Managers for the Clinical Service to jointly manage the business, delivery and development of services Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the TrustService Delivery and Improvement Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc) Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve plans. Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty To undertake annual business planning and develop long term plans for the Clinical Specialty Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group. Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical servicesFinancial and Performance Management Operate as accountable budget holder for the relevant clinical specialty budget and be accountable for all pay and non-pay expenditure Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit Ensure the clinical specialty meets the required performance standards Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance from the standard/milestone Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken Communicate the terms of the SLA throughout the relevant clinical speciality as required for proactive and sound financial management Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of financial recovery processes Create formal reports on service delivery performance and improvement to be shared trust wide and with external partners Develop capital and/or revenue business cases for submission to the General Manager for the Programme Investment Group The Clinical Service Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialty it is critical that this is done collaboratively with other clinical specialties within the Group.Risk Management and Governance Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty and performance management systems are in place Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical SpecialtyApplication of Knowledge At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions The post holder should maintain their knowledge of changes in the NHS and in wider industry to enable and direct services to respond to changing requirements and securing best practice. Aspire to expand the application of service improvement techniques within the clinical service lines, including QSAR, process analysis and project management discipline. Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed. Person Specification Qualifications EssentialEducated to Degree level or equivalent experience supplemented by diploma level specialist trainingoManagement/leadership qualification or equivalent experience at post graduate levelDesirableProject Management Qualification Experience EssentialProven experience of working in a management/leadership roleExperience of managing , leading and motivating a teamLeading service changes to improve performance Knowedge EssentialoFinancial procedures including budget setting and working knowledge of financial processesRisk management and governanceDesirableNHS IT system experience Personal Skills EssentialGood analytical and problem solving skills --ability to analyse highly complex data/information and make judgements/draw conclusions -- including ability to respond to unexpected demandsStrong communication skills both written and verbalAbility to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long term Person Specification Qualifications EssentialEducated to Degree level or equivalent experience supplemented by diploma level specialist trainingoManagement/leadership qualification or equivalent experience at post graduate levelDesirableProject Management Qualification Experience EssentialProven experience of working in a management/leadership roleExperience of managing , leading and motivating a teamLeading service changes to improve performance Knowedge EssentialoFinancial procedures including budget setting and working knowledge of financial processesRisk management and governanceDesirableNHS IT system experience Personal Skills EssentialGood analytical and problem solving skills --ability to analyse highly complex data/information and make judgements/draw conclusions -- including ability to respond to unexpected demandsStrong communication skills both written and verbalAbility to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long termDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameBedfordshire Hospitals NHS Foundation TrustAddressBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomEmployer's websiteEmployer detailsEmployer nameBedfordshire Hospitals NHS Foundation TrustAddressBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomEmployer's website

SALARY: Starting from 26,186 per annum LOCATION: Delaware Drive, Tongwell, Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 28/08/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. Were looking for a New Business Senior Advisorto be responsible for supporting colleagues with operational delivery requirements and service levels. You will also support in complex process resolution from proposal documents submitted by VWG Dealers/Retailers. This role will be instrumentalin delivering high service levels to our retail partners, through the successful processing of over 500,000 contracts per annum. What youll be doing: • Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills for these new starters., • Be proficient in multiple systems in order to achieve right customer outcomes., • Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience., • Understand and adhere to all regulatory and compliance based requirements., • Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer., • Coach and develop team members by providing regular feedback, identifying development opportunities, supporting skill enhancement, and fostering a culture of continuous learning and high performance, • Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with. What youll bring: Youll have fantastic attention to detail with some experience in coaching/mentoring. Essential experience & skills • Strong customer service focus, • Ability to cope under pressure, • Ability to be flexible with working hours as this role does require some evenings, weekends and bank holidays - however this is still within 35 hours per week, • An understanding of financial services/automotive industry preferable. Whats in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be ‘The Key to Mobility‘. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we‘ve identified and you think you can bring value to the role, we‘d love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isnt just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

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