Senior Service Manager
5 hours ago
Bedford
Job summaryThe Senior Service Manager has responsibility for managing all aspects of operational delivery within the relevant clinical specialty (Maternity and Gynaecology at the Bedford Site) to agreed quality standards and within the resource and income base available.Main duties of the job To ensure that service delivery standards are achieved (for instance, wait time milestones) Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed Ensure that financial controls are established and maintained within the scope of the clinical specialty Act as a champion for patient safety, operational effectiveness and quality Work in partnership with colleagues across the Trust to drive the achievement of the Trust's corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people Lead by example and act at all times as an ambassador for the Trust, championing the Trust's values and upholding the highest standards of behaviour and compassion for colleaguesAbout usBedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.Our ValuesWe not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.DetailsDate posted17 August 2026Pay schemeAgenda for changeBandBand 8aSalary 53,755 to 60,504 a year per annum ContractPermanentWorking pattern Full-time Reference number418-COR8216-HCJob locationsBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomJob descriptionJob responsibilitiesKey Responsibilities:Leadership Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives Lead the establishment of accountability structures within the relevant clinical speciality ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible Lead, manage and motivate staff within the relevant clinical speciality to deliver and improve services so meeting the needs of patients In Conjunction with the General Manager Develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base Develop processes in collaboration with other Operations Managers for the Clinical Service to jointly manage the business, delivery and development of services Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the TrustService Delivery and Improvement Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc) Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve plans. Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty To undertake annual business planning and develop long term plans for the Clinical Specialty Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group. Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical servicesFinancial and Performance Management Operate as accountable budget holder for the relevant clinical specialty budget and be accountable for all pay and non-pay expenditure Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit Ensure the clinical specialty meets the required performance standards Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance from the standard/milestone Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken Communicate the terms of the SLA throughout the relevant clinical speciality as required for proactive and sound financial management Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of financial recovery processes Create formal reports on service delivery performance and improvement to be shared trust wide and with external partners Develop capital and/or revenue business cases for submission to the General Manager for the Programme Investment Group The Clinical Service Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialty it is critical that this is done collaboratively with other clinical specialties within the Group.Risk Management and Governance Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty and performance management systems are in place Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical SpecialtyApplication of Knowledge At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions The post holder should maintain their knowledge of changes in the NHS and in wider industry to enable and direct services to respond to changing requirements and securing best practice. Aspire to expand the application of service improvement techniques within the clinical service lines, including QSAR, process analysis and project management discipline. Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed. Job description Job responsibilitiesKey Responsibilities:Leadership Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives Lead the establishment of accountability structures within the relevant clinical speciality ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible Lead, manage and motivate staff within the relevant clinical speciality to deliver and improve services so meeting the needs of patients In Conjunction with the General Manager Develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base Develop processes in collaboration with other Operations Managers for the Clinical Service to jointly manage the business, delivery and development of services Work collaboratively with Business partners to ensure effective financial, quality and workforce planning that meets the needs of both current and future service developments Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the TrustService Delivery and Improvement Ensure the efficient organisation of clinical and non-clinical services within Clinical Specialty, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources Review national and local policies and assess local service delivery against these in collaboration with the General Manager - where necessary, develop and implement action plans with the clinical service providers to ensure service models meet recommendations and standards (e.g. National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc) Continually analyses service performance data against regional and national data and taking into account potentially conflicting information develop service improve plans. Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty To undertake annual business planning and develop long term plans for the Clinical Specialty Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group. Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical servicesFinancial and Performance Management Operate as accountable budget holder for the relevant clinical specialty budget and be accountable for all pay and non-pay expenditure Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit Ensure the clinical specialty meets the required performance standards Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance from the standard/milestone Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken Communicate the terms of the SLA throughout the relevant clinical speciality as required for proactive and sound financial management Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of financial recovery processes Create formal reports on service delivery performance and improvement to be shared trust wide and with external partners Develop capital and/or revenue business cases for submission to the General Manager for the Programme Investment Group The Clinical Service Manager will lead on the development, implementation, establishment and review of performance management systems within the relevant clinical specialty it is critical that this is done collaboratively with other clinical specialties within the Group.Risk Management and Governance Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with Trust Infection Control policies and clinical guidelines Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for Clinical Specialty and performance management systems are in place Work collaboratively with colleagues to ensure that all risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical SpecialtyApplication of Knowledge At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions The post holder should maintain their knowledge of changes in the NHS and in wider industry to enable and direct services to respond to changing requirements and securing best practice. Aspire to expand the application of service improvement techniques within the clinical service lines, including QSAR, process analysis and project management discipline. Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed. Person Specification Qualifications EssentialEducated to Degree level or equivalent experience supplemented by diploma level specialist trainingoManagement/leadership qualification or equivalent experience at post graduate levelDesirableProject Management Qualification Experience EssentialProven experience of working in a management/leadership roleExperience of managing , leading and motivating a teamLeading service changes to improve performance Knowedge EssentialoFinancial procedures including budget setting and working knowledge of financial processesRisk management and governanceDesirableNHS IT system experience Personal Skills EssentialGood analytical and problem solving skills --ability to analyse highly complex data/information and make judgements/draw conclusions -- including ability to respond to unexpected demandsStrong communication skills both written and verbalAbility to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long term Person Specification Qualifications EssentialEducated to Degree level or equivalent experience supplemented by diploma level specialist trainingoManagement/leadership qualification or equivalent experience at post graduate levelDesirableProject Management Qualification Experience EssentialProven experience of working in a management/leadership roleExperience of managing , leading and motivating a teamLeading service changes to improve performance Knowedge EssentialoFinancial procedures including budget setting and working knowledge of financial processesRisk management and governanceDesirableNHS IT system experience Personal Skills EssentialGood analytical and problem solving skills --ability to analyse highly complex data/information and make judgements/draw conclusions -- including ability to respond to unexpected demandsStrong communication skills both written and verbalAbility to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long termDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameBedfordshire Hospitals NHS Foundation TrustAddressBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomEmployer's websiteEmployer detailsEmployer nameBedfordshire Hospitals NHS Foundation TrustAddressBedford HospitalSouth Wing, Kempston Road,Bedford,MK42 9DJUnited KingdomEmployer's website
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