Claims Team Leader
6 days ago
Newcastle upon Tyne
Claims Team Leader - Customer Settlement (Motor) 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + Benefits Hours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: • Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice., • Driving team performance to achieve operational, financial, and customer service objectives., • Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans., • Managing recruitment, performance management, absence management, disciplinary, and grievance processes., • Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements., • Providing guidance and support to team members on technical claim queries and escalations., • Conducting quality audits and providing constructive feedback to improve performance and customer outcomes., • Managing escalated complaints and customer queries, identifying effective and fair resolutions., • Producing accurate management information and performance reports., • Identifying trends, risks, and opportunities for continuous improvement., • Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams., • Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience:, • Previous experience within the motor insurance claims sector., • Strong understanding of insurance principles, including indemnity and subrogation., • Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act., • Proven experience leading, motivating, and developing teams within a claims environment., • Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters., • Ability to balance customer outcomes, commercial considerations, and regulatory requirements., • Excellent communication, coaching, influencing, and negotiation skills., • Strong decision-making abilities and sound judgement., • A results-driven approach with the resilience to perform in a fast-paced environment., • Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK. JBRP1_UKTJ