Senior Agentic Operations Analyst, Sales & Marketing
hace 6 horas
Madrid
Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.We are looking for a Senior Agentic Operations Analyst, Sales & Marketing to join our team.About the role: As a Senior Agentic Operations Analyst (Sales & Marketing), you'll find where AI can genuinely absorb and improve work across Sales & Marketing Operations, and then build, deploy and support it. This is a hands-on builder role as well as an analyst and advisor role: you'll work with the Sales & Marketing Operations function, the wider Revenue Operations teams, and ultimately the sales field, to find where to unlock value through automation. It is as much about evangelism and adoption as about engineering; what you build has to be used, and success is measured by what is still in production and still valued months later. This is applied automation inside a business function, close to the people who use the result.Responsibilities- Identify the use cases: find work across the function and its partner teams that AI can absorb, accelerate or make possible for the first time.- Build, deploy and support automations and agents hands-on, starting with small, visibly useful wins that earn trust.- Own adoption: sit with users, understand how they actually work, refine what does not fit and keep what you build alive.- Design and own the shared foundation - agent backbone, reusable patterns, shared repository and evaluation harness - so the team builds on one basis.- Define and enforce guardrails: what an agent may decide and what must stay with a human, with the evidence to back it.- Act as the team's AI evangelist, raising AI literacy across the function, the wider Revenue Operations teams and the field.- Automate within the revenue processes: requirements drafting and data routing, deal desk triage and knowledge assembly, and day-to-day operational productivity.- Support the wider function with enablement content assembly, AI-supported planning and targeting, and automated reporting and data-model structuring alongside our BI teams.- Work within enterprise constraints, including approved tooling, data handling rules and security, legal and privacy review.- Establish, measure and act upon the baselines that prove the value: hours returned, adoption, evaluation pass rate and use cases still in active use.Skills- Applied Building: Hands‑on experience shipping automations that other people use daily, not prototypes or demonstrations.- LLM & Agent Design: Practical work with LLMs, prompt design, and agent frameworks in a production context.- Scripting & Integration: Python or similar, comfort with APIs and structured data, and the ability to put something in front of a real user quickly.- Experience with Enterprise systems is a plus.- Use Case Discovery: Ability to find the work worth automating when nobody hands you a backlog, and to say which use cases are not worth doing.- Evaluation & Guardrails: Able to explain how you know an automation is working, when it should stop and ask a human, and how you would know if it had broken.- Adoption & Enablement: Evidence of supporting users after go‑live and raising the capability of the people around you.- Cross-Functional Collaboration: Comfort serving several teams without a formal mandate, and prioritising openly across them.- Pragmatism in an Enterprise: Adaptable about the stack, and comfortable working with security review and approved tooling.Preferred- Sales, marketing or internal operations literacy; - Salesforce, CPQ or Marketo process knowledge from the business side; - retrieval over enterprise content or knowledge-base design; - workflow automation platforms; - experience introducingnew tooling inside an enterprise.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.If making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.Our customers work in industries that impact the lives of millions of people every single day.Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes.Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit www.Wolterskluwer.Com, or follow us on LinkedIn, Instagram and Facebook.Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions.As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce—one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us. Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.#J-18808-Ljbffr