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About us Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? ⛴ About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership • Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management)., • Faster ticket resolution times and a significant workload reduction for downstream technical teams. Team Leadership & Coaching • Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture., • A highly empathetic and efficient support team that delivers best-in-class user experiences., • Ensure clear communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service • Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users., • Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs • Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA)., • High transparency of support performance and continuously improving user satisfaction., • Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring • Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial), • Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High), • Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important), • Structured and analytical approach combined with high empathy for end-user needs. (Critical), • Professional proficiency in English & German is required What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package (restaurants, transport and childcare) ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ⏰ Flexible schedules with core working hours. ✔️ DKV private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).

redk is looking for a Salesforce developer (mid level) to join our team in Spain. The Salesforce Developer interacts with internal and external partners in the achievement of business and technology initiatives. What we offer • Permanent contract., • Competitive salary + flexible retribution with Cobee., • Flexible working approach (home office + access to our Monday coworking space)., • Career progression (trainings & certifications)., • The chance to join a high performing, committed and energetic team at a truly exciting stage of our journey. What will you do • You will participate in implementation, support, and evolution projects of the Salesforce platform., • Developing and maintaining APIs, custom components, Force App, Lightning Web Components and Salesforce integration services., • Collaborate with our internal technology and business partners to configure and enhance application integrations with Salesforce., • Follow proven design patterns with clean, write readable code, and proper component design (generating the lowest possible technical debt)., • Develop solutions by analysing information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle., • Determine solution feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions., • Prepare and install solutions by determining and designing system specifications, standards and programming., • Produce high-quality software on schedule., • Explore, understand and advise redk on new software design and architecture., • Providing subject matter expertise for Salesforce implementations and delivery., • Creating technical documentation for Salesforce projects., • Document and communicate feedback to Engineering to ensure continuous improvement. What we are searching for • BSc in Computer Science, Engineering, or a related field of study., • Experience on projects building custom applications on Salesforce using both programmatic (Apex, LWCs, callouts, custom metadata, etc.) and declarative (Flow, reports, etc.) tools., • At least 2 years of experience developing solutions on Sales Cloud and/or Service Cloud in the Salesforce ecosystem. Experience in other Salesforce clouds is a plus., • Salesforce certifications: Platform Developer I and Administrator are welcome, as well as any other like Developer II, , Platform App Builder, Marketing Cloud Developer, ..., • Background working in Agile teams and in-depth understanding of Agile/Scrum methodology., • Hands on experience with web services and software troubleshooting within an integrated development environment., • Solid working knowledge of current Internet technologies and Best Practices., • Experience writing asynchronous Apex., • Experience with change management and the full Software Development Life Cycle., • Capable front-end developer (HTML, XML, CSS, Javascript)., • Knowledge of Computer Science fundamentals: data structures, algorithms, design patterns, databases, operating systems, and debugging., • Some experience with or understanding of integration strategies and data governance., • Strong written and verbal communication abilities, flexibility, and commitment to meeting deadlines., • Collaborate with other colleagues regarding any Quality Assurance task requested., • Develop in testing-oriented methodology., • Experience in Data Cloud., • Experience with "Github Copilot" and "ChatGPT", (familiar with the use of AI), • A good level of English is a must. About Us redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life. Our mission is simple: to turn our customers businesses into success stories.

redk is looking for a Zendesk Business Analyst to join our professional services team. The ideal candidate is a team player who provides strategic business analysis services for and on behalf of redk. The focus of this positions is to work closely with stakeholders to gain in-depth understanding of customers’ business strategy, processes, services, roadmap and the context in which the business operates. What we offer • Permanent contract., • Competitive salary + flexible retribution with Cobee., • Flexible working approach (home office + access to our Monday coworking space)., • Career progression (trainings & certifications)., • The chance to join a high performing, committed and energetic team at a truly exciting stage of our journey. We are looking for you if you... • You have excellent written and spoken English and Spanish. Both languages are a must., • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices ., • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships., • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure solutions provided meet the long-term business strategies., • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; identifying improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities ., • Prioritise activities with other team’s members in order to achieve team and company goals. Knowledge and experience • Bachelor’s Degree in appropriate field of study or equivalent work experience., • A minimum of 2 years of experience in business analysis or a related field. (consultancy), • Exceptional analytical and conceptual thinking skills., • The ability to influence stakeholders and work closely with them to determine acceptable solutions., • Excellent communication skills; able to explain difficult concepts to non-technical users., • Excellent planning, organizational, and time management skills., • Experience working in process implementation over Information Systems, in particular in CRM: Customer Service., • Experience with technologies as Zendesk, Freshdesk, Kustomer., • Must be able to learn, understand and apply new technologies (AI), • A good level of English would be a must., • Spanish as first language. About Us redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life. Our mission is simple: to turn our customers businesses into success stories.

About us Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? ⛴ About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership • Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management)., • Faster ticket resolution times and a significant workload reduction for downstream technical teams. Team Leadership & Coaching • Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture., • A highly empathetic and efficient support team that delivers best-in-class user experiences., • Ensure clear communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service • Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users., • Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs • Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA)., • High transparency of support performance and continuously improving user satisfaction., • Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring • Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial), • Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High), • Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important), • Structured and analytical approach combined with high empathy for end-user needs. (Critical), • Professional proficiency in English & German is required What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package (restaurants, transport and childcare) ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ⏰ Flexible schedules with core working hours. ✔️ DKV private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).

About us Hey! ⚓ Get ready to set sails and navigate the rindus wave ⛵️ We're rindus, a People company. We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow. Because growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams. So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to be reeled in? ⛴ About our partner On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain). What you'll be doing Operational Process Ownership • Lead and continuously optimize day-to-day support processes (Incident, Request Fulfilment, and Knowledge Management)., • Faster ticket resolution times and a significant workload reduction for downstream technical teams. Team Leadership & Coaching • Manage, mentor, and develop the support process team (e.g., dispatchers, process specialists) while fostering a customer-first service culture., • A highly empathetic and efficient support team that delivers best-in-class user experiences., • Ensure clear communication and alignment of global strategies across other departments and the wider organization. Shift-Left & Self-Service • Establish and maintain a comprehensive Knowledge Base and drive the adoption of self-service portals for end users., • Proactive ticket deflection, enabling users to solve common issues independently. Tool Optimization & KPIs • Collaborate with the IT Platform team to continuously improve the ITSM platform (e.g., Jira Service Management) and track key service metrics (CSAT, SLA)., • High transparency of support performance and continuously improving user satisfaction., • Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs. What you'll bring • Several years of experience in IT Support, Service Desk, or Ticket Process Management, along with initial team leadership experience. (Essencial), • Solid understanding of ITIL support processes (specifically Incident, Request, and Knowledge) and agile working methods. (High), • Proficient experience with modern ticket and collaboration tools (e.g., Jira Service Management, Confluence, or ServiceNow). (Important), • Structured and analytical approach combined with high empathy for end-user needs. (Critical), • Professional proficiency in English & German is required What we offer ⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals. ☄️ Competitive compensation package (restaurants, transport and childcare) ⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote) ⛱ 23 holiday days. ⏰ Flexible schedules with core working hours. ✔️ DKV private health insurance from day 1. ⛹ Gym Sponsorship. ✏️ English and German language classes. ✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Málaga Tech Games, etc).

redk is looking for a Zendesk Business Analyst to join our professional services team. The ideal candidate is a team player who provides strategic business analysis services for and on behalf of redk. The focus of this positions is to work closely with stakeholders to gain in-depth understanding of customers’ business strategy, processes, services, roadmap and the context in which the business operates. What we offer • Permanent contract., • Competitive salary + flexible retribution with Cobee., • Flexible working approach (home office + access to our Monday coworking space)., • Career progression (trainings & certifications)., • The chance to join a high performing, committed and energetic team at a truly exciting stage of our journey. We are looking for you if you... • You have excellent written and spoken English and Spanish. Both languages are a must., • Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices ., • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships., • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure solutions provided meet the long-term business strategies., • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; identifying improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities ., • Prioritise activities with other team’s members in order to achieve team and company goals. Knowledge and experience • Bachelor’s Degree in appropriate field of study or equivalent work experience., • A minimum of 2 years of experience in business analysis or a related field. (consultancy), • Exceptional analytical and conceptual thinking skills., • The ability to influence stakeholders and work closely with them to determine acceptable solutions., • Excellent communication skills; able to explain difficult concepts to non-technical users., • Excellent planning, organizational, and time management skills., • Experience working in process implementation over Information Systems, in particular in CRM: Customer Service., • Experience with technologies as Zendesk, Freshdesk, Kustomer., • Must be able to learn, understand and apply new technologies (AI), • A good level of English would be a must., • Spanish as first language. About Us redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life. Our mission is simple: to turn our customers businesses into success stories.

Skill Set: Helpdesk Support Technician Level 1. Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices. Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.