Network Operations Engineer _ L2- MADRID- ENGLISH
3 days ago
Madrid
At Hays, we are looking for a Network Operations Engineer to support the daily operation, troubleshooting and continuous improvement of our OT network environment. This is a hands-on operational role. The candidate must be able to work independently, analyse incidents in a structured way, and interact with different technical teams and stakeholders in an international environment. What you will do • Proven experience in network operations, ideally in complex enterprise or industrial environments., • Strong troubleshooting skills across multiple layers:, • Handle daily network operations activities, including incidents, service requests, changes and troubleshooting., • Investigate connectivity issues across the full network path, not only at firewall level., • Support troubleshooting of site-to-datacenter connectivity, VPNs, routing, switching, WAN links and firewall policies., • Analyse incidents using monitoring tools, logs, ticket information and technical documentation., • Assess impact and urgency of incidents, including major/P1 situations., • Communicate clearly with internal teams, service owners and stakeholders during incident handling., • Document findings, actions taken, technical decisions and handover information., • Support network changes following agreed change management processes., • Work with senior engineers, architects and other teams, but without requiring constant supervision., • Contribute to improving operational documentation, troubleshooting guides and handover material. What we are looking for • Proven experience in network operations, ideally in complex enterprise or industrial environments., • Strong troubleshooting skills across multiple layers:, • firewalls, • routing, • switching, • WAN connectivity, • VPN/IPsec, • monitoring and logs, • Experience with firewalls, ideally Palo Alto, but equivalent experience with Fortinet, Cisco ASA/FTD, Check Point or similar is also relevant., • Good understanding of routing and switching fundamentals., • Experience working with ticketing systems such as ServiceNow, Jira or similar., • Experience with operational processes: incident management, change management, escalation, documentation and handover., • Ability to understand business/service impact, not only technical symptoms., • Ability to work in English in a distributed international teamProactive and accountable. What We Offer • Permanent contract through Hays., • Hybrid working model, with two days per week on-site at the office in Madrid., • Competitive salary package., • Join a stable, innovation‑driven company with a long‑term mindset 💡 If you are interested in working in an international environment, we would love to hear from you.