Operations Manager
8 days ago
Ribadeo
As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery. This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution. • Own the availability, performance, and reliability of all production services, • Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health, • Lead incident management processes, including escalation, coordination, and root cause analysis, • Drive a culture of continuous improvement, ensuring issues are resolved permanently, • Improve and scale deployment, release, and change management processes, • Establish and maintain operational standards, runbooks, and documentation, • Drive automation and standardisation to improve efficiency and reduce manual effort, • Ensure security, access controls, and compliance readiness, • Collaborate with Engineering, Product, and Security teams to align operational priorities, • Be part of the on-call rota for operational issues, • Manage and optimise a 24/7 on-call model to ensure resilience and accountability, • Build, lead, and develop a high-performing team of Operations Engineers, • Be accountable for the On Call rota of the whole Operations team, • Set clear priorities, expectations, and performance standards, • Coach and mentor team members on incident management and operational best practices, • Foster a culture of ownership, accountability, and continuous improvement, • Encourage knowledge sharing and cross-team collaboration, • Proven experience leading Operations, SRE, or platform engineering teams, • Strong track record managing cloud-native production environments, • Deep understanding of incident management, monitoring, and service reliability, • Experience driving operational improvements, automation, and efficiency gains, • Strong stakeholder management and cross-functional collaboration skills, • Strong knowledge of cloud platforms (AWS and/or Azure), • Experience with Kubernetes and containerised environments, • Familiarity with DevOps practices, CI/CD pipelines, and automation tooling, • Experience with monitoring and observability tooling (e.g. Prometheus, Grafana), • Understanding of security principles and compliance frameworks, • Structured and data-driven decision-making approach, • Strong communication and stakeholder influencing skills, • Calm, pragmatic, and decisive under pressure, • Strategic mindset with focus on scalability and long-term improvements, • High ownership mindset with a bias for action, • Experience operating large-scale SaaS platforms, • Background in telecoms or real-time communications, • Experience working in regulated environments (e.g. ISO27001, GDPR), • Exposure to infrastructure as code (e.g. Terraform), • Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks), • A leadership role in a fast-growing European technology company, • Ownership of mission‑critical platforms at scale, • A collaborative and international working environment #J-18808-Ljbffr