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About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based in the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English. German, French OR Spanish is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

We are: Wizeline, a global AI-centric technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve Are you a fit? Sounds awesome, right? Now, let’s make sure you’re a good fit for the role: Responsibilities: • Responsible for designing and building AI-enabled services that support high-value Financial Crime scaling challenges., • The engineer combines strong .NET engineering foundations with practical experience using Azure OpenAI, Azure AI Search, secure Azure hosting patterns and Retrieval Augmented Generation to build grounded, auditable and cost-aware solutions., • The engineer works on use cases aligned to the FinCrime Scaling backlog, including Screening, Cross Border Payments, Name Screening, KYC/KYB, Companies House alerts, Court Orders, Wider Exposure Reviews, Tactical Intelligence Reviews, iSAR Complex, Fraud and Transaction Monitoring., • The focus is on reducing manual effort, improving operational scalability, supporting faster and better-informed investigations, and delivering measurable ROI. Must-have Skills To be successful in this role, you must have: • Strong experience with LLMs, • Azure OpenAI for chat/completion capabilities., • Azure AI Foundry/AI Studio, • Azure AI Search for retrieval over approved knowledge sources., • Azure AI Search hybrid retrieval, semantic ranking and citation-backed responses., • When to use RAG rather than fine-tuning or a generic prompt., • How to structure source documents for retrieval., • Chunking, indexing and vectorisation concepts., • While Azure is our primary platform, the engineer should also understand the other models and frameworks we can use, along with the trade-offs between them., • Excellent communication and collaboration skills. English B2 Advanced or C1 Nice-to-have: • Financial Crime Experience, • Azure storage technologies What we offer: • Competitive compensation & total rewards, • Health benefits & wellness programs, • Savings & retirement plans, • Global mobility opportunities, • Flexible work policy and remote-friendly approach, • Happy hours, gaming tournaments, sports activities & more, • Continuous learning & training programs with WizeAcademy, • Free certifications in cloud technologies and coding languages Find out more about our culture here.

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.

¡Multiplica te está buscando! Somos una consultora especializada en ofrecer las mejores oportunidades laborales al mejor talento digital del mercado. Tenemos 20 años de experiencia reclutando a personas capacitadas, innovadoras y con ganas de crecer para nuestros clientes. Actualmente colaboramos con empresas en LATAM, USA, Europa y África y contamos con talentos que trabajan presencialmente y/o remoto en diferentes partes del mundo. Nuestros talentos son los agentes de cambio que están creando las organizaciones del futuro. ¡Sé parte de este cambio! Actualmente estamos en la búsqueda para uno de nuestros clientes un: SOPORTE TÉCNICO SALESFORCE Objetivo del Puesto: Buscamos un/a profesional de soporte técnico con conocimientos funcionales en Salesforce que brinde soporte de primer nivel a los usuarios de los centros operativos de Aire, resolviendo incidencias con un enfoque pedagógico y proactivo. Su rol será clave para garantizar una experiencia fluida en el uso de la plataforma durante el proceso de transformación digital de la compañía, contribuyendo directamente al éxito del Roll-out de Salesforce en los centros. Responsabilidades: • Atender y resolver consultas e incidencias de usuarios a través de chat, buzón y casos escalados en Salesforce., • Gestionar la comunicación con el proveedor de implementación Salesforce para la correcta atención de incidencias., • Administrar tareas planificadas: alta/baja de usuarios y ajustes en configuraciones de centros (disponibilidades, parametrizaciones)., • Identificar y solucionar problemas en procesos de negocio reportados por los centros., • Documentar casos resueltos y proponer mejoras en los protocolos de soporte., • Colaborar con el equipo interno para asegurar la continuidad operativa de Salesforce., • Participar en guardias rotativas de soporte en fines de semana., • Fomentar la adopción de la plataforma mediante soporte proactivo y comunicación clara con usuarios no técnicos. Requisitos: • Mínimo 2 años de experiencia en soporte técnico con Salesforce., • Conocimiento funcional de Salesforce (se valora certificación Salesforce Administrator)., • Experiencia con herramientas de gestión de incidencias (Service Cloud, Zendesk o similares)., • Conocimientos para realizar configuraciones básicas en plataformas CRM., • Dominio del Inglés avanzado conversacional y escrito (C1)., • Disponibilidad para trabajar de Miércoles a Domingo (descanso Lunes y Martes) de 9:00 a.m. a 18:00 p.m. (horario español), 100% remoto, residiendo en España. Beneficios: • Ingreso a nómina desde el primer día de trabajo con todos los beneficios de acuerdo a Ley., • Contratación por 6 meses (renovable)., • Beneficios corporativos de Multiplica., • Aprendizaje continuo: acceso gratuito a cursos y capacitaciones constantes., • Pertenecer a programa de referidos., • Agradable clima laboral.