Manager de recepcion - Standbyme - Barcelona

Compromis avec l'égalité des chances — processus de sélection basé sur le mérite, sans discrimination. Poste ouvert aux personnes en situation de handicap. Nous recherchons un(e) gestionnaire pour assurer la continuité du service en dehors des horaires d'ouverture de nos agences (soir, week-end). Lieu : Barcelone (poste en présentiel uniquement, télétravail non proposé) Missions : • Gérer les appels entrants et sortants, • Répondre aux demandes des clients, agences et intérimaires, • Assurer le suivi des missions et la satisfaction des interlocuteurs, • Appliquer les process internes et remonter les informations Profil : • Bonne communication orale et écrite, • Organisé(e), réactif(ve) et autonome, • À l'aise avec les outils informatiques, • Français courant/bilingue (niveau natif ou équivalent) et bon niveau d'espagnol Conditions : • Poste basé à Barcelone, présentiel uniquement, • Horaires : en semaine de 17h à 1h, deux jours de repos consécutifs ; travail en journée le week-end, • Rémunération : environ 24k€ brut annuel (dont 2 400 € de variable inclus), • Démarrage : dès que possible Les données transmises dans le cadre de votre candidature seront traitées conformément au RGPD, exclusivement aux fins du processus de recrutement.

En Viajes In Out estamos buscando una persona en prácticas para unirse a nuestro equipo de Business Travel en Barcelona. Si te gusta el mundo de los viajes, eres organizada/o y quieres aprender cómo se gestionan viajes corporativos para empresas, esta oportunidad es para ti 🙌 ¿Qué harás? • Reserva de vuelos, hoteles y trenes, • Gestión de viajes corporativos, • Atención y soporte a clientes, • Cambios, incidencias y seguimiento de reservas, • Apoyo al equipo de reservas ¿Qué buscamos? • Ganas de aprender y trabajar en equipo, • Buen manejo de ordenador y herramientas digitales, • Inglés y se valorarán otros idiomas, • Valorable experiencia o conocimientos en turismo ¿Qué ofrecemos? • Beca remunerada, • Formación real en Business Travel, • Buen ambiente de trabajo, • Posibilidad de crecimiento dentro de la empresa Si te interesa, envíanos tu CV 😊

Dental Technician + English | International Trainer & Technical Support (CAD/CAM) Are you a dental technician and do you speak English? If you meet these two requirements, we are looking to add your profile to the technical team. You will be the key figure in technical training and incident resolution for the international network of distributors and clients, focusing on the management of design libraries and digital workflow. MAIN FUNCTIONS • Technical Support: Incident resolution (remote and on-site) for distributors and clients regarding the use of products and libraries in their daily practice., • Training & Education: Design, development, and execution of technical training programs (initial and continuous) aimed at distributors and the international sales team., • Content Creation: Development of technical support materials for the Training and Marketing departments., • International Representation: Technical support and active participation in international talks, conferences, trade shows, and industry events. REQUIRED PROFILE • Education: Dental Technician, Dental Laboratory Manager, or Degree in Dentistry. (Mandatory requirement), • Languages: High and fluent level of English for daily use in an international environment. (Mandatory requirement), • Hard Skills: Mastery of CAD-CAM and knowledge of design libraries (Exocad and 3Shape)., • Experience: Proven background in technical support, ideally also in the execution of technical training programs., • Soft Skills: Strong commercial profile, excellent communication skills, and high customer service orientation. WORKING CONDITIONS & MODEL • Location: On-site work. Barcelona (Maresme area)., • Travel: Availability to travel. -------------------------------------------------------------------------------------- ¿Eres protésico dental y hablas inglés? Si cumples estos dos requisitos, buscamos incorporar tu perfil al equipo técnico. Serás la figura clave en la capacitación técnica y la resolución de incidencias para la red de distribuidores internacionales y clientes, con foco en el manejo de librerías de diseño y flujo digital. FUNCIONES PRINCIPALES • Soporte Técnico: Resolución de incidencias (remoto y presencial) para distribuidores y clientes en el manejo de productos y librerías en su práctica diaria., • Formación (Training & Education): Diseño, desarrollo y ejecución de programas de formación técnica (inicial y continuada) dirigidos a distribuidores y equipo comercial internacional., • Creación de Contenidos: Elaboración de material técnico de soporte para los departamentos de Formación y Marketing., • Representación Internacional: Soporte técnico y participación activa en charlas, conferencias, ferias y eventos del sector a nivel internacional. PERFIL REQUERIDO • Formación: Protésico dental, mánager de laboratorio de prótesis o graduado en Odontología. (Requisito excluyente), • Idiomas: Nivel de inglés alto y fluido para uso diario en entorno internacional. (Requisito excluyente), • Hard Skills: Dominio de CAD-CAM y conocimiento en librerías de diseño (Exocad y 3Shape)., • Experiencia: Background comprobable en soporte ténico, idealmente también en la ejecución de programas de formación técnica., • Soft Skills: Marcado perfil comercial, excelente comunicación y fuerte orientación al servicio al cliente. CONDICIONES Y MODELO DE TRABAJO • Ubicación: Trabajo presencial. Barcelona (zona Maresme), • Viajes: Disponibilidad para viajar.

Overview is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more Our _ culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilites We are looking for an exceptional German-speaking Customer Service Representative to join our multicultural Customer Service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary focus will be managing and processing sales quotations while taking ownership of the customer journey throughout the complete quote-to-cash process, ensuring a seamless experience from initial request through delivery and payment. • Managing customer service requests such as end-to-end order status management, for example:, • Order creation based on input from clients and field sales representatives, • Input and tracking of repair and calibration requests, • Managing product changes, exchanges, or returns, • Monitoring end-to-end order process status and ensuring timely closure, • Resolving questions related to invoicing requirements, contract administration, and lease management, • Interfacing with a variety of different parties, including customers, sales teams, logistics, manufacturing, and service technicians, to efficiently execute customer requests, • Resolving problems by applying established policies, procedures, and best practices while maintaining a customer-focused approach, • Determining and developing new or improved approaches to processes or tasks to enhance operational efficiency and customer satisfaction, • Exercising sound planning, prioritization, and judgment when managing customer requests and business priorities, • Solving a broad range of customer service challenges varying in scope and complexity while delivering high-quality outcomes Qualifications • Fluent in German and English (mandatory), • Minimum of 3 years of relevant experience in a complex, fast-paced customer service, order management, customer support, or sales support environment, • Positive, proactive, and customer-focused attitude, with a genuine commitment to delivering exceptional service and exceeding customer expectations, • Strong communication and interpersonal skills, with the ability to build trusted relationships with a wide range of internal and external stakeholders, • Excellent time management and organizational skills, with the ability to effectively manage multiple priorities in a dynamic environment, • Detail-oriented and process-driven mindset, ensuring data accuracy, operational excellence, and a high level of customer satisfaction, • Proven ability to proactively resolve complex issues while balancing customer needs and business objectives, • Thrive in a changing, international environment and enjoy transforming challenges into opportunities to deliver exceptional customer experiences

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations. Hiring Requirements: • Minimum two years’ front of house managerial/operational experience in a cruise line (shipboard), • The ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy., • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards., • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues., • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment., • Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation., • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs., • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office., • Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred., • Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly., • Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers., • Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential. Physical Requirements: • While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus., • All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills., • Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats and ability to lift and/or move up to 50 pounds.

¿Te gustaría trabajar en una consultora donde las personas son lo primero, también dentro del equipo? 💥🚀 En Claire Joster, parte del Grupo Eurofirms, creemos que la consultoría se puede hacer de otra manera: con propósito, empatía y poniendo a las personas en el centro. En nuestro equipo de Healthcare & Life Science podrás ayudar a crear el encaje perfecto entre profesionales y empresas de los sectores de ingeniería, industria, logística y transporte, no solo por competencias, sino también por valores y cultura. 🤝 🌱 ¿Por qué te encantará formar parte de Claire Joster? ✅ Cultura People First de verdad Aquí no vas a sentir la presión del número ni los KPIs por los KPIs. Lo que valoramos es la calidad del trabajo, tu actitud y cómo haces sentir a las personas con las que tratas cada día. ✅ Un ambiente donde se trabaja a gusto El equipo es cercano, colaborador y con mucha calidad humana. Nos ayudamos, compartimos y celebramos juntos. La competitividad no va con nosotros: aquí todos remamos en la misma dirección. ✅ Herramientas que marcan la diferencia Tendrás acceso personal e individual a LinkedIn Recruiter, InfoJobs ilimitado, Metaview.... Porque cuando tienes buenos recursos, puedes centrarte en lo que realmente importa: las personas. ✅ Liderazgo cercano y accesible Confiamos en ti. Los managers y directores están siempre disponibles para acompañarte y escucharte cuando lo necesites. ✅ Crecimiento y desarrollo de verdad Contamos con un plan de carrera claro, pensado para que puedas avanzar profesionalmente y también fortalecer tus soft skills. Queremos verte crecer como consultor/a… y como persona. ✅ Un proyecto con futuro y con valores Estamos creciendo dentro del Grupo Eurofirms, pero sin perder lo que nos hace diferentes: hacer consultoría con propósito, con calidad y con personas que disfrutan de lo que hacen. ✅ Flexibilidad y equilibrio real Tendrás horario flexible (entrada entre 8 y 10 h, salida entre 17 y 19 h) y dos días de teletrabajo a la semana. Queremos que puedas rendir sin renunciar a tu bienestar. ✅ Y además… Seguro médico a los dos años, descuento del 50% en múltiples gimnasios, tarjeta Cobee y jornada libre para celebrar el día de tu cumpleaños para que venir a trabajar te sume, no te reste. 🎯 Tu misión Tu propósito será impulsar el crecimiento de Claire Joster creando relaciones de confianza con empresas y profesionales. Gestionarás procesos de selección poniendo el foco en la calidad, la escucha y la excelencia, conectando talento con proyectos que importan, ayudando a que cada persona encuentre el lugar donde realmente pueda brillar. En tu día a día: • Detectarás nuevas oportunidades y harás crecer tu cartera de clientes de forma natural, cercana y con visión estratégica., • Guiarás a empresas y candidatos durante todo el proceso, asegurando un encaje perfecto tanto en lo profesional como en lo humano., • Colaborarás con tu equipo compartiendo ideas, aprendizajes y buenos momentos que os impulsen a todos. 🌟 Qué te hará brillar en este rol ✨ Tu forma de comunicar y conectar con la gente Tener empatía, escuchar y generar confianza será la base de tu éxito. 🚀 Tu visión comercial con sentido Te gustará desarrollar negocio, pero desde la honestidad y el valor añadido. Aquí vendemos relaciones, no números. 💬 Tu actitud positiva y espíritu de equipo Nos encanta la gente con energía, ganas de ayudar y mentalidad colaborativa. 🧭 Tu organización y autonomía Podrás gestionar tu trabajo con libertad, marcando tus prioridades y disfrutando de la responsabilidad que eso implica. 💡 Tus ganas de aprender y superarte Cada cliente, candidato y proceso será una oportunidad para seguir creciendo profesional y personalmente. 📢 ¿Te gustaría unirte a Claire Joster? Si te apasiona conectar talento y propósito, este es tu lugar. Únete a un equipo que demuestra cada día que se puede hacer consultoría con valores, cercanía y propósito. 👉 Postúlate aquí, conoce nuestro proyecto y descubre por qué somos diferentes.

🚀 We’re Hiring: Team Leader - Contact Centre At Netzon Group, we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign. 🌍 About the Role As a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives. ✅Key Responsibilities • Lead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives., • Drive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence., • Train, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity., • Effectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved., • Support recruitment activities, including interviewing, onboarding and mentoring new employees where required., • Act as a role model by demonstrating professionalism, integrity and the organisation's values in all interactions. 🔍What We’re Looking For • Excellent verbal and written communication skills in English and Spanish., • Proven leadership and people management skills., • Strong coaching and performance management abilities., • Excellent organisational and time management skills., • Ability to analyse performance data and make informed decisions., • Strong problem-solving and decision-making skills., • Ability to work under pressure and to meet challenging targets. 🎁 What We Offer • Start Date: ASAP., • Part-Time: 39 hours per week, • Working Hours: Monday to Sunday Rotative schedule between 9AM and 8PM, • Competitive base salary., • Working Model: Hybrid - 6 days per month in the office., • Training: Full-Time Training for 1 week. Office Based., • Office Location: Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team!