En Selenta Group buscamos un/a Segundo/a Jefe/a de Recepción para nuestro icónico Madrid Marriott Hotel Princesa Plaza. Un hotel ubicado en el corazón de Madrid, que hoy se reinventa. Tras una reforma integral y en pleno proceso de reposicionamiento, buscamos líderes que quieran dejar su huella en este nuevo capítulo. Buscamos una persona proactiva, orientada al detalle y con gran capacidad de gestión, capaz de combinar hospitalidad, eficiencia operativa y excelencia en el trato al cliente. Serás el motor que impulse la calidad en el departamento de Front Office. ¿Cuáles serán tus principales responsabilidades? • Brindar una atención al cliente excepcional, resolviendo dudas e incidencias de manera eficiente y cortés., • Supervisar y participar en todas las tareas del departamento de Recepción, incluyendo check-in, check-out, reservas y gestión de la correspondencia., • Colaborar y sustituir al/ a la Jefe/a de Recepción en su ausencia, asegurando la continuidad y calidad del servicio., • Supervisar el cumplimiento de Normas de Seguridad y Salud Laboral, • Asegurar el cumplimiento de la política corporativa de compliance, garantizando la adherencia a las normativas internas y externas., • Coordinar y supervisar al equipo de recepción, promoviendo un espíritu de equipo y un ambiente de trabajo colaborativo., • Desarrollar e implementar programas de formación continua para el personal de recepción., • Gestionar y resolver incidencias operativas y de clientes, manteniendo registros precisos y proponiendo mejoras continuas., • Identificar oportunidades de mejora en los procesos operativos del departamento de Recepción para aumentar la eficiencia y calidad del servicio. Requisitos de la posición: • Formación profesional en Turismo, Hostelería o áreas afines., • Experiencia de 3-5 años en posiciones de supervisión en hoteles de 4 o 5 (Valoraremos positivamente perfiles potenciales de crecimiento)., • Conocimientos técnicos: dominio de Paquete Office y dominio de Opera PMS (Imprescindible)., • Idiomas: Español bilingüe y nivel de idioma inglés profesional (C1/C2)., • Experiencia gestionando personas, trabajo en equipo y comunicación efectiva., • Atención al detalle, gestión del estrés y capacidad de multitasking., • Disponibilidad horaria para realizar turnos rotativos., • Experiencia en hoteles de la cadena Marriott (Valorable), • Incorporación inmediata. ¿Por qué este rol puede ser para ti? • Serás parte de un hotel en pleno reposicionamiento, con la oportunidad de impactar directamente en la experiencia de miles de huéspedes., • Disfrutarás de un entorno multicultural, dinámico y alineado a los estándares globales de Marriott International., • Contarás con formación continua a través de las plataformas de aprendizaje de Marriott y Selenta Group., • Tendrás oportunidades reales de crecimiento profesional dentro del grupo., • Accederás a beneficios exclusivos Marriott Bonvoy, con ventajas preferentes en hoteles y experiencias en todo el mundo., • Acceso a descuentos en todos los hoteles de Selenta Group (Alojamienot, F&B y más)., • Formarás parte de una compañía hotelera líder con un ambiente de trabajo profesional, colaborativo y enfocado en la excelencia., • Tendrás acceso a retribución flexible, contratación indefinida e incorporación inmediata. En SELENTA GROUP creemos firmemente en la igualdad como un principio fundamental que impulsa nuestro éxito y fortalece nuestra cultura empresarial. Estamos comprometidos con la creación de un entorno de trabajo inclusivo y equitativo donde cada persona trabajadora tenga acceso por igual a oportunidades de desarrollo y crecimiento, independientemente de su origen, género, raza, orientación sexual, religión, capacidad especial o cualquier otra característica personal. Sus datos serán tratados en régimen de corresponsabilidad por las entidades de GRUPO SELENTA, con la finalidad de gestionar su participación en procesos de selección, y futuras vacantes. Para obtener más información sobre el tratamiento de sus datos y sobre como ejercitar sus derechos puede consultar nuestra Política de Privacidad en nuestra página web.

Shape the Future of Sustainable Supply Chains with Us At Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy. To strengthen our team, we are looking for a Customer Service & Asset Specialist (m/f/d). In this dynamic role, you will act as a key link between customers, logistics partners, and internal teams. By combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets. This position is based in Madrid (Spain) with hybrid working opportunities available. Your Responsibilities Customer Service & Customer Support • Act as the primary point of contact for customers., • Deliver a professional, responsive, and service-oriented customer experience., • Support the onboarding of new customers and help ensure a smooth implementation process., • Build and maintain strong customer relationships through proactive communication., • Maintain accurate customer master data and ensure a high level of data quality., • Coordinate stock reconciliations with customers and support the investigation of discrepancies., • Work closely with customers and internal departments to ensure efficient communication and operational processes., • Support the resolution of customer service and quality-related issues., • Provide updates regarding orders, deliveries, and customer requests. Asset Support & Inventory Coordination • Monitor asset movements and inventory levels., • Maintain accurate asset records and support transparency throughout the asset lifecycle., • Investigate inventory discrepancies and support corrective actions when required., • Assist with customer inventory checks, stock audits, and reconciliation activities., • Collaborate with logistics providers, customers, and internal teams to support asset availability., • Prepare reports related to stock levels, inventory balances, and asset movements., • Contribute to process improvements that enhance operational efficiency and data accuracy. What Makes This Role Special • A varied role combining customer service and operational asset support., • An international and collaborative working environment., • The opportunity to make a direct impact on customer satisfaction and operational performance., • A key role in supporting Tosca's sustainability mission and circular economy model., • The chance to contribute ideas and support continuous improvement initiatives. Your Profile • Completed commercial education, business-related studies, or equivalent professional experience., • Previous experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage., • Excellent German and English communication skills, both written and spoken., • Strong organizational skills and a structured, detail-oriented approach., • Ability to prioritize tasks and manage multiple responsibilities simultaneously., • Professional communication skills and a customer-focused mindset., • Comfortable working independently as well as collaboratively within a team., • Proficient in Microsoft Office applications and willing to learn new systems and processes., • Experience with ERP or CRM systems is considered an advantage. What We Offer • A permanent contract within a growing international company., • Competitive compensation aligned with your experience and qualifications., • Flexible working hours and a hybrid working model with up to two home office days per week., • Attractive employee benefits., • Comprehensive onboarding and ongoing learning and development opportunities., • A varied and responsible role with room for initiative and personal growth., • An open company culture with short decision-making processes., • Regular employee events and team activities., • The opportunity to contribute to more sustainable and efficient supply chains worldwide. Interested? Are you looking for a role where customer service, asset management, and sales support come together? Do you enjoy working with customers, taking ownership, and being part of an international team? Apply now with your English CV and become part of the Tosca team. We look forward to getting to know you. Privacy Notice & Equal Opportunity Your personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation. Tosca is committed to diversity, inclusion, and equal opportunity. We welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation. External recruitment agencies will not be used for this position.

El Grupo IAG7 Viajes está formado por más de 500 personas, dedicadas al sector de la distribución de viajes corporativos y vacacionales, hemos formado un equipo de personas comprometidas, socialmente responsables y profesionales; continuamos creciendo y queremos seguir incorporando talento a la organización. Buscamos para Marly Camino agencia de viajes boutique, parte del Grupo, reconocida y premiada en España, especializada en el Camino de Santiago y otras experiencias de peregrinación en España, Portugal e Italia, un responsable de Customer Service, posición clave dentro de la empresa. Responsabilidades • Responder diariamente emails y llamadas de clientes, • Resolver consultas sobre nuestros tours regulares y viajes personalizados, • Asistir a clientes potenciales en la organización de tours privados y experiencias a medida, • Diseñar propuestas e itinerarios utilizando nuestras plantillas, • Hacer seguimiento de leads y clientes potenciales, • Procesar pagos y generar facturas en nuestro sistema, • Crear y enviar documentos como itinerarios, confirmaciones de pago e invoices, • Mantener actualizada la información en nuestro software de reservas con extrema atención al detalle, • Apoyar al equipo y dirección en tareas administrativas y operativas, • Supervisar el correcto funcionamiento del área de Customer Service, • Ayudar a priorizar tareas y coordinar flujos de trabajo dentro del equipo, • Detectar oportunidades de mejora en procesos y organización El perfil que nos encanta tiene: • Capacidad de resolución y proactividad, • Empatía y orientación al cliente, • Nivel bilingüe en español e inglés, imprescindible, • Responsabilidad, compromiso y buena organización, • Capacidad tecnológica, aprendizaje y adaptación, • Capacidad de liderar equipos, • Disponibilidad para trabajar presencialmente en Madrid, • Experiencia previa en Customer Service, idealmente en la industria de viajes o turismo, • Conocimiento general de geografía de España, Portugal e Italia ¿Cómo es trabajar en IAG7 Viajes? • Estabilidad laboral: contrato indefinido, superado el período de prueba, y jornada completa, • .Participarás de un proyecto ilusionante y en crecimiento, trabajando en equipos comprometidos, • .En un buen ambiente dentro y fuera de la oficina: disfrutarás de afterworks…, asistencia a espectáculos de la mano de nuestros proveedores.… ¡y mucho más, porque no todo es trabajar, • !Cultura de diversidad, inclusión e igualdad de oportunidades, • .Beneficios exclusivos por ser parte del Grupo IAG7, descuentos en viajes para empleados y familiares y ventajas exclusivas con nuestros proveedores, • .Plan de bienestar para empleados (retribución flexible, medidas de conciliación…), • .Oficina bien comunicada en Madrid .Si te interesa la oportunidad, por favor envíanos tu C V¡Nos encantará conocerte y qué te unas a nuestro equipo y proyecto !

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Únete a Flipco y participa en la transformación del sector del flex living. En Flipco buscamos un/a Recepcionista para formar parte del equipo de Retiro. Será el primer punto de contacto con los clientes y será el/la responsable de garantizar una experiencia de bienvenida excepcional. Las funciones asociadas al puesto son: • Recibir a los huéspedes y ofrecer un ambiente cálido y acogedor., • Asistir en los procedimientos de check-in y check-out, garantizando eficiencia y precisión., • Atender consultas, solicitudes y quejas de los huéspedes de manera rápida y profesional., • Proporcionar información sobre las instalaciones del apartahotel, servicios y atracciones locales., • Gestionar reservas, modificaciones y cancelaciones, asegurando el registro preciso en el sistema., • Actuar como el principal punto de contacto para los huéspedes durante su estancia., • Mantener una comunicación efectiva con otros departamentos para garantizar que se satisfagan las necesidades de los huéspedes., • Coordinar con el equipo de mantenimiento y limpieza para asegurar apartamentos en óptimas condiciones., • Mantener registros precisos de los huéspedes y actualizar el sistema de reservas., • Procesar pagos y manejar transacciones financieras de manera segura y precisa., • Preparar y distribuir informes relacionados con los huéspedes para la dirección., • Realizar inspecciones periódicas de apartamentos y áreas comunes para garantizar que cumplan con los estándares de la compañía., • Informar cualquier problema de mantenimiento o preocupación de limpieza a los departamentos correspondientes. Requisitos • Experiencia previa en puestos de recepción hotelera, • Habilidades en comunicación, organización y resolución de problemas., • Actitud proactiva y orientada al cliente, • Nivel de inglés alto, valorable otros idiomas., • Disponibilidad para trabajar en turnos rotativos, incluyendo fines de semana y festivos. Flipco by ARGIS es la operadora de flex living de ARGIS, especializada en ofrecer alojamientos temporales de corta y media estancia en ubicaciones estratégicas. Nuestro modelo combina lo mejor del residencial con servicios de hospitalidad, ofreciendo a cada cliente flexibilidad, comodidad y una experiencia de calidad. En Flipco buscamos personas con energía, talento e iniciativa que quieran formar parte de un proyecto joven y dinámico, respaldado por ARGIS, uno de los principales gestores de capital integrado en España.

Customer Service Team Leader at Oslo Skin Lab Requirements • Proven leadership experience in a customer care, retention, or subscription-based environment, • Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role, • People-focused leadership style: high empathy, candid feedback with a thoughtful delivery, • Fluent in Spanish and English; additional languages (German or Portuguese) are a plus, • Flexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain, • Strong experience working with KPIs and performance management, • Able to balance hands-on operational involvement with strategic thinking, • Willing to travel when needed, • Technically confident, with experience using CRM systems and AI-driven tools, • Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations Oslo Skin Lab has built Spain into one of its strongest-growing markets over the past two years, driven by a customer care team that has delivered impressive results without local management on the ground. Now the company is ready to take the next step. The Customer Care Team Leader steps into a market that is already moving with momentum, with the mandate to bring structure, develop the team from within, and elevate customer experience in one of Oslo Skin Lab’s most important markets. About Oslo Skin Lab Oslo Skin Lab is a science-based skincare brand and the fastest-growing concept within NutraQ, a direct-to-consumer health and beauty company headquartered in Norway. NutraQ operates across more than 15 European markets and the US through digital and subscription-based business models, serving more than 450,000 customers with a team of over 250 employees. Since becoming part of the Orkla Group in 2021, NutraQ has continued its strong international growth journey. Oslo Skin Lab launched in 2017 around a single flagship product: The Solution™, a collagen powder that has become a well-established part of skincare routines across Europe. The brand combines scientific ingredients with an effective approach to beauty. Spain has developed into one of Oslo Skin Lab’s strongest-performing and fastest-growing markets, and is now expanding its commercial and customer care team with new members. The customer care department globally counts more than 80 people. The Spanish team has operated without a local manager since its inception, reporting to a manager based in Sweden. That is the gap this role fills. The role is located with the Spanish commercial team in central Madrid. Vacancy: Customer Care Team Leader The Spanish customer care team has delivered strong results over the past two years. What it has not had is a local manager. The team has reported to Sweden since the beginning. The role is designed to be both operational and strategic. It requires a leader who is close to the team, close to the customers, and close to the daily reality of the Spanish market. Handling customer contacts, inbound and outbound, coaching the team on live calls, and driving retention metrics like saves, CSAT, email satisfaction, answering rates and service levels. The expectation is genuine presence, not remote oversight. Over time, as the team grows and new resources come in, the focus shifts. Operational tasks give way to backend leadership: structuring workflows, developing people, running performance cycles, and preparing the operation for new markets. The trajectory is clear, starting as a hands-on lead and evolving into a strategic function owner. “This is a unique opportunity to join an international company with a strong culture, build on the momentum already created in Spain, and play a central role in elevating customer experience while helping shape the future of Customer Care across markets.” — Simone Mariani, Operations and HR Business Partner, Oslo Skin Lab The Customer Care Team Leader who fits here leads with empathy and holds people to a standard at the same time. Not harsh, not soft: clear and consistent. Someone who is genuinely present with the team, coaches without ego, and builds the kind of environment where people want to perform well rather than just follow rules. Someone who acts with responsibility in how they follow up on performance and results, with respect in how they communicate and give feedback, with innovation in how they improve ways of working, and with courage in making decisions and supporting the team through growth and change. Flexibility on working hours matters as the operation expands into Spanish-speaking markets outside Spain. Interested? Oslo Skin Lab is working with Top of Minds to fill this vacancy.

Empresa líder en el sector está buscando un perfil de recepción y coordinación de oficina para Madrid. ¿Cuáles serán tus principales funciones?: • Recibir y atender visitas asegurando una experiencia cordial y profesional, • Gestión de llamadas y correos, • Controlar el inventario de material de oficina (suministro de cocina, baño y papelería), • Coordinar la recepción y envío de paquetería, mensajería y documentación, • Clasificar y distribuir correspondencia interna, • Suministrar el orden y limpieza de zonas comunes, • Preparar salas de reuniones para dirección ¿Qué necesitamos que tengas?: • Experiencia de al menos 5 años en un puesto similar., • Inglés Nivel B2., • Manejo de herramientas Microsoft Office., • Importante: Clara orientación al detalle, atención a clientes, habilidad de resolución de problemas, creatividad, buenas dotes comunicativas y educación. Y además formarás parte de una empresa: • Sostenible y responsable con el medio ambiente, • Multinacional en plena expansión, • Apasionada por lo que hace, • Comprometida con la igualdad, diversidad e inclusión Ubicación: Madrid