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Park Ridge - Park Ridge, NJ 07656 Salary Range $60,000.00 - $70,000.00 Salary Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage None Category Customer Service Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you're looking for! At PIM, We Make The Brands You Love . Our portfolio of products, from Welch's Fruit Snacks to Sun-Maid Chocolate Raisins and Sour Jacks Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution to help grow iconic snack and confectionery brands, no matter your area of expertise. We are looking for a Sales Support Specialist interested in a career with a top ranked and growing snack company, to join our Supply Chain and Customer Service business at PIM's Headquarters in Park Ridge, New Jersey. This position will report to our Senior Director, Customer Service. Job Overview: The Sales Support Specialist provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up-coming events, problems, and complaints. Identifies, initiates, & communicates on-going situations and opportunities to sales force before and in anticipation of developing customer issues that can be avoided with immediate action. • Provides support and enhances the lines of communication to our sales team and brokers by using a cross functional approach to achieve goals and customer satisfaction., • Reviews orders for the allocated territories and sales team regularly. Tracks from receipt to delivery., • Collaborates with internal teams to ensure seamless execution of special events and transparency., • Conducts order analysis and monitors/identifies trends, concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing., • Generates and reviews open orders daily for assigned accounts., • Regularly studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc., • Creates and maintains customer specific profiles to include special handling, promotions, etc., • Provides reports and analytics to sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested., • Monitors customer specific as well as region specific scorecards. Can be required to create and viewed within different selection criteria., • Reviews and monitors specific customer demand and forecasts., • Maintains continuous open dialogue with broker contact or directly with customers., • Identifies and executes on continuous improvement opportunities., • Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion., • Ensures that any work handed off to other departments is correct, complete, and organized., • Conducts monthly reviews of chargebacks and fines imposed for non-compliance, regularly make changes where required to reduce fines., • Maintains continuous open dialogue with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success., • Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome., • 2-5 years of sales support, customer service, supply chain support or equivalent experience, • Bachelor's degree in CS&L, business, or experience in a related field., • Understanding and experience with eCommerce, supply chain, transportation, warehousing, or production., • SAP; S4 HANA experience, preferred. ERP experience or equivalent required., • Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools., • Digitally savvy, expert in navigating today's digital landscape, is desired., • Desire to grow and consistently learn about the CPG segment in the market., • Keen eye for quality and attention to detail., • Excellent written and verbal communication skills., • Demonstrated ability to develop and maintain strong relationships., • Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement., • Not afraid to make mistakes but takes ownership., • Proactive vs Reactive., • Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others., • Demonstrated ability to influence people, including building high levels of trust and commitment., • Exceptional performance and record of achievement demonstrating leadership capabilities., • Self-motivated and bias for action., • Approachable, authentic, and genuine. Worksite: • The PIM Brands Global Headquarters in Park Ridge, New Jersey, • The role requires working on-site: Monday thru Friday. Work remotely once per month on a Friday., • Summer Fridays between Memorial Day weekend and Labor Day weekend We are proud to offer: • The pay range for this position is $60,000.00 to $70,000.00. PIM Brands takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs., • Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more, • Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position), • Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life, • Personal time off, vacation time, floating days and observed holidays, • Business casual dress, • Entrepreneurial and innovative culture offering the opportunity for internal career advancement, • Professional development and training opportunities offered across the organization Awards & Accolades: • America's Best Workplaces - 2026, • Best Places to Work in NJ, • Top 50 Employer in New Jersey, • #10 Candy Company in North America, • #26 Global Candy Company, • Makers of Welch's - #1 Fruit Snack in U.S., • Advocate of the Year Award, • Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development, • Recognized by New Jersey Business Magazine 2024, • Top 100 Privately Owned Company in the Metro NYC Market PIM Brands is an Equal Opportunity Employer PIM Brands is an e-Verify Employer PIM123 #LI-JD1

Park Ridge - Park Ridge, NJ 07656 Salary Range $180,000.00 - $200,000.00 Salary/year Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up to 25% Category Legal Admin PIM Brands, the world's largest maker of real fruit snacks and many iconic confections is seeking a Brand License Compliance Director based at its headquarters in Park Ridge, NJ. At PIM, We Make The Brands You Love with a portfolio of market leading products ranging from Welch's Fruit Snacks to Sun-Maid Chocolate Raisins and Sour Jacks Sour Candies to Creamsicle Candy Twists. Our treats are enjoyed by millions of consumers across the world each day. We seek talented, results-oriented individuals who want careers where they contribute to building and nurturing our amazing portfolio of snacks and confections brands in a collaborative, dynamic, and fast-paced office environment. As a PIM Associate, you will be joining our Legal team, reporting to our General Counsel though formal legal experience or a legal degree is not required. You will make immediate and lasting contributions and enjoy a career with mutual rewards, working for a top ranked company, named one of America's Best Workplaces 2026 and Best Place to Work in New Jersey. The Brand License Compliance Director will be responsible for three key areas of success: • Reporting Ensures timely and accurate completion of all required reporting; maintaining precise and well organized, internal records as well as responding to regular, licensor-required reporting requirements., • Payments Manages payment obligations to meet contractual deadlines; partnering with Finance to pre-empt potential roadblocks., • Delivery Oversee delivery commitments, including timelines, product accuracy, order fulfillment, and complaint resolution., • Quality Control:, • Review quality standards in client/licensor agreements and translate them into actionable guidelines and controls for internal teams., • Monitor factory quality control and production, both domestic and international, while working with internal teams to ensure compliance meets client/licensor standards and approved specifications., • Manage documentation and independent auditing review related to quality approvals, testing results, and compliance reviews., • Royalty Payment Compliance:, • Responsible for ensuring royalty payments are paid on time, in coordination with the Accounting team., • Discounts - Assisting in managing customer discount and rebate programs and ensuring credits against royalty payments as applicable., • Other:, • Completely, understand and "live" the terms of the licensing agreement, especially deadlines and other highly exacting provisions. The Director will be responsible for serving as the internal subject matter expert of the licensing agreement, aiding in decision making and strategy development for the future product lifecycle., • Design, implement, and oversee compliance frameworks to support all programs related to the licensing agreement and ensure adherence to licensor's requirements., • Develop, document, and maintain internal compliance procedures aligned with licensor's standards., • Create, manage, and deliver compliance metrics, dashboards, reports, and executive presentations for senior leadership and licensor's reporting., • Develop and oversee communications and training to internal businesses. Bachelor's degree in business, marketing, sales, audit, compliance or related fields, preferred 8+ years of brand license management experience 5+ years of compliance, audit or regulatory experience within the CPG industry Experience in CPG and/or manufacturing environments Developed and implemented compliance frameworks for licensing programs Proven track record of creating internal compliance procedures aligned with licensor standards agreement Strong knowledge of internal audits, legal, compliance, and auditing practices Advanced ability to produce metrics, dashboards, reports, presentations for senior leadership and licensor Proficiency with SAP S/4HANA, PowerPoint, and Power BI Strong capability in synthesizing complex information into clear insights and actionable steps Strong analytical, problem-solving, and critical-thinking skills Solid financial acumen, including royalty management High ethical standards with sound judgment and influence at all organizational levels Demonstrated leadership and ability to enforce compliance and accountability Strong influencing skills and executive presence/communication skills Self-directed, with the ability to work independently and cross-functionally Excellent written, verbal, and presentation skills across all management levels Ability to operate in situations of complexity and ambiguity while functioning at a high level of productivity in a fast paced and dynamic environment Requires travel up to 25% to Somerset, New Jersey, with occasional international travel (Spain) Worksite: The PIM Brands Global Headquarters in Park Ridge, New Jersey The role requires working on-site: Monday through Friday. Work remotely once per month on a Friday Summer Fridays between Memorial Day weekend and Labor Day weekend We are proud to offer: The pay range for this position is $180,000.00 - $200,000.00. PIM Brands takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Comprehensive benefits package - EFFECTIVE DAY 1, Including medical, dental, vision, disability, insurance plans and much more Total compensation package including bonus, 401(k) plan match and other incentives (*based on eligibility and position) Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life Personal time off, vacation time, floating days and observed holidays Business casual dress Entrepreneurial and innovative culture offering the opportunity for internal career advancement Professional development and training opportunities offered across the organization Awards & Accolades: America's Best Workplaces - 2026 Best Places to Work in NJ Top 50 Employer in New Jersey #10 Candy Company in North America #26 Global Candy Company Makers of Welch's - #1 Fruit Snack in U.S. Advocate of the Year Award Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development Recognized by New Jersey Business Magazine 2024 Top 100 Privately Owned Company in the Metro NYC Market PIM Brands is an Equal Opportunity Employer PIM Brands is an e-Verify Employer

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you’re looking for!.At PIM, We Make The Brands You Love®.Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Cand

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just be exactly what you're looking for!.At PIM, We Make The Brands You Love®.Our portfolio of products, from Welch's® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies

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