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Team Leader - Counter Service - New York

Quick Service

2 hours ago57 views

About Us
Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. We are looking for a Restaurant Lead to help drive excellence.
We’re seeking passionate, detail-oriented leaders to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role.
What You’ll Do
Lead Daily Operations

  • Manage restaurant operations during assigned shifts, ensuring smooth, on-time service
  • Open and/or close the restaurant following company procedures and checklists
  • Troubleshoot customer concerns and provide timely, effective solutions
  • Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination


Drive Food Quality & Safety

  • Monitor food preparation and presentation for consistency and excellence
  • Conduct line checks and taste through the line daily to uphold food standards
  • Train team members on tasting protocols and quality control practices
  • Ensure full compliance with NYC Department of Health regulations and sanitation standards


Team Development & Training

  • Onboard and train new team members; support skill development across roles
  • Deliver in-the-moment coaching and performance feedback
  • Foster a positive, high-hustle, and respectful team culture


Support Administrative & Operational Needs

  • Write and update prep lists based on par levels, sales, and menu needs
  • Assist with inventory tracking, placing orders, and receiving deliveries when delegated
  • Collaborate with management on team deployment to optimize service and labor

Attendance & Reliability: 

  • Maintain consistent and dependable attendance in alignment with scheduled shifts. Arrive on time, prepared, and ready to contribute to a high-functioning production environment. 

What We’re Looking For

  • 1–2 years of restaurant or food service experience (shift lead or supervisory experience a plus)
  • Strong organizational and communication skills
  • Calm under pressure, comfortable multitasking in a high-volume environment
  • A true team player who leads by example and hustles
  • Passion for food, hospitality, and team development
  • NYC Food Protection Certificate (preferred or willingness to obtain)
  • Flexible availability, including nights, weekends, and holidays
  • Fast food or quick-service restaurant experience
  • Experience
    Required
  • Employment
    Full-time
  • Salary
    $23 – $25 hourly

pin icon67 Wall Street, Manhattan, 10005, New York

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Quick ServiceNew York

Fast Casual Sandwich Shop • 51-250 Employees

Hiring on JOB TODAY since August, 2026

Counter Service is a sandwich-y spot riffing on the culinary culture of NYC and putting it on bread. Good bread. Founded by Steve Ells (the visionary behind Chipotle) alongside fine-dining chefs, Counter Service was built to revolutionize

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Counter S.Active 38 minutes ago
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