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• Sparks Group

  

  Call Center Customer Support Representatives

  hace 24 días

  Richmond

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• Maximus

  

  Customer Service Representative -Healthcare

  hace 1 mes

  Richmond

  Job Posting Title Customer Service Representative -Healthcare Date Wednesday, July 22, 2026 City Chester State VA Country United States Working time Full-time Customer Service Representative – Healthcare Location: On-site in Chester, VA Hourly Base Pay: $15.82/hr. plus potential bonus opportunities* Schedule: Flexible Limited-Service Full-Time schedules available Site Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Pay and Benefits We provide a competitive package designed to support your success both inside and outside work: Work/Life Balance Support: Flexible schedules that meet your lifestyle! Competitive Compensation: $15.82/hr. + 10% shift differential for evening shifts Potential bonus opportunities may be available, subject to eligibility requirements* Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays Future Planning: 401k with company match Career Growth: A supportive environment with career development and promotional opportunities Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs Meaningful Work with Impact: No cold calling, sales, or collection calls required! *Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: • Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)., • Calls are basic and routine., • Uses computerized system for tracking, information gathering, and/or troubleshooting., • Provides feedback when needed, provide input on call trends, processes, procedures, and training., • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller -Refer calls as required to CSR Lead -Maintain up-to-date knowledge of client regulations and policies -Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements • High School diploma or equivalent with 6 months of customer service experience., • Must be able to speak and read English clearly, professionally and fluently. -Ability to work within established turnaround times -Must have excellent interpersonal skills and the ability to organize simultaneous tasks -Ability to work as a member of a team -Regular and predictable attendance is required -Must participate and certify in internal CCO training to begin this role. -Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. -May be required to work overtime and scheduled holidays. -Working on-site at our office location is a key requirement for this position. 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That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at _. Minimum Salary $ 15.82 Maximum Salary $ 15.82

• Teleperformance USA

  

  Customer Service Retention Expert ---- Remote

  hace 14 horas

  Richmond

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• Teleperformance USA

  

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  hace 14 horas

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• Teleperformance USA

  

  Customer Service Representative - Bilingual Spanish/English - Remote

  hace 14 horas

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• Teleperformance USA

  

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• Teleperformance USA

  

  Healthcare Customer Service Representative - Remote

  hace 14 horas

  Richmond

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• Courtyard by Marriott Richmond

  

  Guest Services Representative

  hace 24 días

  Richmond

  Job Description JOB PURPOSE: Represents the Hotel to guests throughout all stages of the guest stay. Greet, assist and resolve guest matters with the utmost professional, courteous and efficient manner. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. ESSENTIAL JOB FUNCTIONS: • Maintain confidentiality of any and all proprietary information at all times., • Follow all Company Policies and be on time to work, as scheduled., • Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance., • Ensure Outstanding customer care at all times., • Maintains a friendly, cheerful and courteous demeanor at all times., • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations., • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns., • Check in/out guests, including assigning guest's rooms and accommodating special requests whenever possible., • Provides orientations of the Hotel., • Assists in preregistration and blocking of rooms for reservations., • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures., • Understands room status and room status tracking., • Knows room locations, types of rooms available, and room rates., • Knows how to use front office equipment., • Process guest check-outs., • Follows procedures for issuing and closing safe deposit boxes used by guests., • Works closely with the housekeeping department in the keeping room status reports up to date. (check outs, late checkouts, early check-ins, special requests, and day use rooms), and coordinates, requests for maintenance and repair work., • Uses proper telephone etiquette., • Performs cashiering tasks, such as bill/invoice settlement, posting charges to the guest, paid out's, etc., • Reports any unusual occurrences or requests to the manager or assistant manager., • Maintains the cleanliness and neatness of the front desk area., • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts., • Perform any other duties as and when assigned by management. QUALIFICATIONS & SKILLS: Essential: • High School Graduate or equivalent work-related experience., • 1-year experience in similar position, preferably in the hospitality environment., • Display a competent level of computer literacy., • Must possess initiative, excellent guest service and decision making skills., • Ability to type at least 40 words per minute., • Ability to compute basic mathematical calculations., • Ability to focus attention on guest needs, remaining calm and courteous at all times., • Ability to work well under pressure coordinating multiple requests at any given time., • Ability to work cohesively with other departments and co-workers as part of a team., • Flexibility in schedule., • Ability to schedule various services for individuals., • Ability to perform job functions with minimal supervision., • Ability to relay instructions and ask for help.