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Email support Specialist - CARING, Inc. - Lakewood

Servicio al Cliente

hace 14 horas5 vistas

Job Description
Caring Senior Service is seeking a professional, compassionate, and detail-oriented Email Support Specialist to join our Customer Service / Support team. This remote position provides an opportunity to support seniors, families, caregivers, and prospective clients by delivering timely, accurate, and respectful assistance through email and other approved communication channels.


The Email Support Specialist will serve as an important point of contact for customers and families seeking information about Caring Senior Service. The successful candidate will respond to inquiries, provide information about available services, document customer interactions, coordinate follow-up, and escalate concerns when appropriate.


The ideal candidate has excellent written communication skills, strong attention to detail, patience, and a genuine desire to help people. Experience in healthcare, senior care, home care, customer service, or administrative support is preferred.


Responsibilities:


Respond to incoming email inquiries promptly and professionally.


Provide accurate information about Caring Senior Service and available services.


Assist seniors, family members, caregivers, and prospective clients with questions and requests.


Communicate with customers in a compassionate, respectful, and helpful manner.


Research customer questions and provide appropriate information or next steps.


Schedule appointments, assessments, consultations, and follow-up communications when applicable.


Document customer interactions and correspondence accurately in company systems.


Follow up on customer requests to ensure appropriate and timely resolution.


Escalate urgent, sensitive, or complex matters to the appropriate team member.


Maintain accurate customer records and protect confidential information.


Collaborate with office staff, caregivers, management, and other departments to resolve customer concerns.


Maintain knowledge of company services, policies, procedures, and customer-support processes.


Assist with administrative and customer-service tasks as assigned.


Requirement:


Previous experience in customer service, email support, healthcare, home care, call center, or administrative support preferred.


Excellent written communication skills with strong grammar, spelling, and attention to detail.


Ability to write clear, concise, professional, and compassionate email responses.


Strong organizational and time-management skills.
Excellent problem-solving and follow-up abilities.


Ability to manage multiple customer inquiries and prioritize tasks effectively.


Comfortable using email, CRM systems, scheduling software, Microsoft Office, Google Workspace, or similar tools.


Ability to learn new software and company procedures quickly.
Ability to work independently and effectively as part of a remote team.
Reliable high-speed internet and a professional workspace suitable for remote work.
Ability to maintain confidentiality and handle customer information responsibly.
Senior care, healthcare, or home-care experience is a plus.
Bilingual communication skills are a plus.
Skills & Competencies
Email customer support
Written communication
Customer service
Professional communication
Empathy and active listening
Problem solving
Data entry
CRM systems
Appointment scheduling
Organization and time management
Multitasking
Confidential information handling
Remote-work skills
Team collaboration


Benefits


Depending on employment status and eligibility, Caring Senior Service may offer:


Competitive compensation
Medical insurance
Dental insurance
Vision insurance
Paid time off
Paid holidays
Sick leave
Retirement savings opportunities
Life insurance
Employee assistance programs
Professional development and training
Career growth and advancement opportunities
Flexible work arrangements
Remote work opportunities
Supportive and collaborative team environment
Ideal Candidate


The ideal candidate is dependable, compassionate, organized, patient, and customer-focused. They should enjoy helping seniors and families, communicate professionally through written channels, and remain calm and courteous when handling customer concerns.


Experience supporting seniors, families, healthcare clients, or home-care customers is highly valued.


Join Caring Senior Service and help us provide exceptional support and compassionate service to seniors and their families.


Compensation, benefits, work schedule, and employment conditions are subject to company policy, position requirements, eligibility, and applicable law. Only benefits actually offered by Caring Senior Service should be included in the final posting.

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Catherine W. avatar icon
¡Catherine W. de CARING, Inc. está entrevistando a personas como tú para este puesto hoy! ¡Muéstrale tu interés!
  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Salario
    22 $ – 27 $ por hora
  • Inicio
    Incorporación inmediata

pin icon720 Kipling Street, Holbrook Park, 80215, Lakewood

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Servicio al ClienteLakewood

Senior Care and Home Care Services • 51-250 empleados

En JOB TODAY desde julio, 2026

Caring Senior Service is a compassionate senior care organization dedicated to helping seniors maintain their independence, dignity, and quality of life.

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Catherine W.Activo hace 7 horas
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