Customer Service Representative (CSR) - Simbe - San Francisco

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• Community Forward SF

  

  Guest Service Specialist Swing Shift-AWPDI

  hace 1 mes

  San Francisco

  Job Description Job Title: Guest Services Specialist Location: A Woman’s Place Drop-In Center, 211 13th St. Reports to: Assistant Manager Status: Non-exempt, Union Hourly Wage: $24.41/hour Hours: Thursday- Monday 3pm-11pm Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to become sober, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs. JOB SUMMARY: Guest Services Specialists provide culturally appropriate, trauma-informed, supportive services to guests of A Woman’s Place Shelter and A Woman’s Place Drop-In Center. GSSes are frontline responders and are responsible for the daily operations of the site. They support guests’ health, safety, and wellbeing, provide supportive counseling, resources, information, outreach, and individual and systemic advocacy. The nature of work requires sustained physical effort involving considerable standing, walking, bending, and stooping. ESSENTIAL JOB FUNCTIONS: • Support our mission to promote stabilization, hope, and healing for women experiencing homelessness in San Francisco., • Work collaboratively with clinicians, case managers, security and janitorial contractors, and other employees in an integrated team to meet shared goals., • Ensure that clients are treated with dignity and respect, and that their physical, emotional, and psychological needs are adequately met while residing at the facility., • Provide supportive individual peer counseling for guests as needed., • Monitor and report on health & safety issues (including behavioral health issues) within the building; complete incident reports, safety exit documentation, and other paperwork as needed., • Provide de-escalation and conflict resolution to guests as needed., • Monitor all guests in the building to provide privacy and security., • Respond effectively and in the moment to guest needs and requests., • Assist guests with laundry, storage of belongings, hygiene supplies, donations, and other needs., • In conjunction with site management, solicit, receive, and respond to guest input and feedback to improve program services., • Assist in maintaining the cleanliness of the facility., • Adhere to established policies and procedures., • Attend trainings and meetings as needed., • Other related duties as assigned. BACKGROUND & EXPERIENCE: • High School Diploma or G.E.D., • Previous experience with the homeless population., • Ability to work both independently and cooperatively., • Ability to effectively de-escalate conflict, • Knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression., • Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities., • Ability to write and speak English effectively., • CPR and first aid certification required within 90 days of hire. PREFERRED QUALIFICATIONS: • Bicultural, bilingual in Spanish or other San Francisco threshold languages, • Knowledge of San Francisco community resources., • Experience working with at-risk client populations., • Lived experience with homelessness and/or recovery., • Peer Specialist certification or equivalent. Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Powered by JazzHR EMm9QFDdIi

• Metropolis Technologies

  

  Off-Site Airline Check-in Baggage Handler

  hace 27 días

  San Francisco

  Job Description Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities A Baggage Handler offers guests assistance with their baggage. Sort and tag baggage based on their destination and departure time. • Transfer checked luggage in and out of cargo vans/trucks, • Assist with verifying that luggage is properly tagged and secured, • Ensure highest level of customer service when providing baggage handling services, • Perform any additional duties assigned by supervisor or facility manager Qualifications • Ability to work rotating shifts Including nights, early mornings, and weekends., • Complete all required training including airport compliance, • At least 18 years of age or older, • Eligible to work in the United States, • High school diploma or equivalent, • Lift up to 75lbs, • Pass a criminal background screening, • Pass a drug screening, • Strong customer service skills, • Strong verbal and written communication Appearance Guidelines Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. • With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven., • Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance., • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management., • Clean & well-maintained approved uniforms must be worn on shift, • Additional requirements as specified by management While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. Salary Range: $29.58 per hour (+ tips) This role is eligible to earn tips in addition to the posted hourly rate. Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

• Johnson Service Group

  

  Bilingual Customer Service Navigator- Health Plan

  hace 20 días

  San Francisco

  Job Description Johnson Service Group (JSG) is seeing a Bilingual Customer Service Navigator for a HealthPlan in South San Francisco CA. Bi-Lingual in English and one of the following languages: Spanish, Tagalog, Chinese (Mandarin/Cantonese). On-Site Work Schedule: Monday- Friday 8:30am- 5:00pm Pay range: $26.50- $33.50 DOE Qualifications Education and experience equivalent to: • High school diploma or GED., • One (1) or more years’ experience in Customer Service or Call Center role, preferably in a health care or public-sector setting., • Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. Knowledge of: • Microsoft Office products including Word, Excel, PowerPoint and Outlook., • Health insurance and medical terminology., • Quality metrics relevant to a call center, and best practices for achieving them. Skills: • Bilingual skills in one of the following languages: Spanish, Tagalog, Chinese (Cantonese/Mandarin) Duties & Responsibilities Essential Functions: • Handle inbound and outbound calls and other communications in a high-volume environment, providing excellent customer service and professionalism, in accordance with established policies and procedures, and meeting established performance and quality metrics., • Adhere to established guidelines, call scripts, and resources to address member and provider inquiries; this includes maintaining the confidentiality of member information and complying with HIPAA and other relevant regulations. For non-routine inquiries, leverage available resources and expertise to resolve issues that fall outside standard protocols or Healthplan's defined scope., • Resolve concerns accurately, promptly, professionally, and with cultural competence; ensure that explanations are appropriate to the member’s level of understanding and knowledge., • Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary., • Educate members and providers about eligibility, benefits, and the Healthplan provider network; assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments., • Use listening skills and judgment to appropriately categorize and accurately document all interactions and follow-up actions regarding member and provider communications and activities in accordance with established guidelines., • Refer members to appropriate community partner agencies based on their specific needs, including but not limited to Behavioral Health and Recovery Services, Aging and Adult Services, Legal Aid, Human Services Agency, and HICAP when applicable., • Use strong professional judgement to determine when to escalate member or provider inquiries to other Healthplan departments; share important information and collaborate with these teams to resolve issues, this includes referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions., • Proactively seek opportunities to improve processes and enhance the overall member experience., • Attend and actively participate in regular departmental meetings, training sessions, and coaching sessions as applicable., • Cross train on a variety of tasks as requested, to ensure the continuity of Healthplan operations within the Member Services department and other departments. Secondary Functions: • Conduct member outreach such as welcome calls and targeted member outreach calls as assigned., • Participate in and represent Healthplan professionally at health fairs, community partnerships, meetings, committees, and coalitions as assigned., • Perform other duties as assigned. Company DescriptionJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

• Willwork Global Event Services

  

  Client Service Representative

  hace 25 días

  San Francisco

  Job Description National Labor Management Company is seeking experienced Client Services Representative (CSR) to assist City Manager in San Francisco and surrounding area. Part-time & Full-time schedule, some hours are determined by events, nights and weekends are required. Essential Skills: · Ensure the highest level of face-to-face customer service to both clients and employees · Work on show floor for all No. CA shows · Work in San Francisco office when needed to support the City Manager · Demonstrate strong organizational skills and time management · Meet deadlines while working independently · Strong computer skills: Microsoft Word, Microsoft Excel, Quick books, CRM Software is a plus · Must be able to track and process: I. Hours for individual projects for invoicing II. Employee time for payroll III. Digital updating of worksite progress · Most importantly, a team player! · Possible travel to shows, occasionally Company DescriptionWe’re Willwork, a trusted partner in event solutions. We provide top-quality labor and production services to tradeshows, corporate events, retail, and outdoor pop-ups. Our extensive range of event services is designed to activate brand experiences, helping you connect with your audience in a meaningful and impactful way. Our talented team tailors each project to meet your unique needs, ensuring every aspect is handled with care and precision. You can trust that Willwork will set you up for success!We’re Willwork, a trusted partner in event solutions. We provide top-quality labor and production services to tradeshows, corporate events, retail, and outdoor pop-ups. Our extensive range of event services is designed to activate brand experiences, helping you connect with your audience in a meaningful and impactful way. Our talented team tailors each project to meet your unique needs, ensuring every aspect is handled with care and precision. You can trust that Willwork will set you up for success!

• Kimberlite Corporation

  

  Outside Customer Service Representative

  hace 4 días

  San Francisco

  Job Description We’re seeking a motivated individual with proven customer service skills to become a member of our award winning team in San Francisco for our San Francisco territory. The successful candidate will possess excellent interpersonal skills; excellent verbal and written communication; can work independently, is well organized, professional, and has a minimum of 3 years previous customer service experience. Do you possess these skills: • 3-5 years customer service experience, • MS Office proficiency, • College Degree (preferred), • Excellent written and verbal communication skills, • Must have reliable transportation, • Must have a good driving record, • Must be able to pass a background check for Alarm Company Employee License If so, this position is for you! The ideal candidate will be tasked with building relationships and facilitating a Superior Customer Experience with our existing customer base. Our ideal candidate will need to coordinate and facilitate all of our customer needs showing excellent teamwork and communication with all departments to ensure our customers are satisfied. Our customer service model is based on regular contact with existing customers for face-to-face visits which include providing support to our customers which makes them feel valued and protected, as well as a short demo presentation to ensure they understand the operation and functions of their security systems. Discover your potential with a 100% EMPLOYEE OWNED COMPANY, KIMBERLITE CORPORATIONS, dba SONITROL. \nCompany Description Kimberlite Corporation offers solid, stable employment and a great earning opportunity! We are the largest operator of Sonitrol-brand security businesses in the U.S.; we have been in business here in California for over 40 years, and believe our employee-owners make the difference! Visit our website at www.sonitrolsecurity.com to learn more about us. Kimberlite Corporation offers solid, stable employment and a great earning opportunity! We are the largest operator of Sonitrol-brand security businesses in the U.S.; we have been in business here in California for over 40 years, and believe our employee-owners make the difference! Visit our website at www.sonitrolsecurity.com to learn more about us.

• Amazon

  

  Amazon Customer Service - Work From Home $16-$24/hr

  hace 23 horas

  San Francisco

  Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

• Walgreens

  

  Walgreens - Customer Service Associate $16-$19/hr

  hace 23 horas

  San Francisco

  Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting customers with product questions, stocking shelves, organizing merchandise, setting up displays, and maintaining a clean and organized store. Associates may also assist with photo services, online order pickups, and inventory tasks. This position typically pays $14 to $18 per hour, with opportunities for overtime pay, holiday pay, and shift differential pay for overnight or weekend shifts depending on location and experience. Customer Service Associates are responsible for providing customer service, handling transactions, stocking shelves, organizing merchandise, assisting customers with finding products, processing returns, helping with photo printing services, assisting with online order pickups, and maintaining store cleanliness. Employees must follow Walgreens customer service policies, cash handling procedures, and store operational guidelines. Full-time and part-time employees may be eligible for benefits including health, dental, and vision insurance, 401(k) with company match, paid time off, employee discount programs, tuition assistance programs, and opportunities for advancement into Shift Lead, Pharmacy Technician, or Assistant Store Manager roles. Some locations may also offer attendance incentives or performance-based bonuses.

• Robert Half

  

  Sr. Customer Service Representative

  hace 6 días

  San Francisco

  Job DescriptionWe are looking for an experienced Sr. Customer Service Representative to join an onsite team in San Francisco, California, supporting members with complex banking and account-related concerns. This is a Long-term Contract position suited for someone who can navigate sensitive situations with professionalism, sound judgment, and a strong service mindset. The role focuses on resolving challenging issues involving cards, transfers, account activity, and digital banking tools while delivering clear and empathetic communication. The ideal candidate brings strong banking support experience and the confidence to make fair, thoughtful decisions within established guidelines. Responsibilities: • Resolve advanced member concerns involving digital banking access, debit and credit card activity, money movement, and account-related questions., • Manage escalated interactions with calm professionalism, especially when assisting members who are upset, confused, or facing financial impact., • Review account details and available information to identify root causes, determine next steps, and provide accurate resolutions., • Apply established policies and service guidelines to decide when credits, adjustments, or exception-based resolutions are appropriate., • Partner closely with onsite leadership and internal support teams to address issues efficiently and maintain a high standard of service., • Record conversations, investigative findings, actions taken, and final outcomes with accuracy and attention to detail., • Communicate decisions clearly and confidently while balancing member satisfaction with risk awareness and operational standards., • Support ongoing service continuity by adapting to internal tools, workflows, and process updates as needed.• Bachelor’s degree required., • At least 4 years of customer service or support experience in a high-touch environment., • Minimum of 2 years of experience supporting banking, financial services, or closely related products., • Hands-on experience assisting with debit cards, credit cards, transfers, payments, or account activity concerns., • Excellent spoken and written English communication skills., • Strong critical-thinking ability with the judgment to handle sensitive or exception-based situations responsibly., • Demonstrated professionalism, integrity, and empathy when working with customers in challenging circumstances., • Availability to work onsite in San Francisco, California, Monday through Friday.