Director of Access Services
5 days ago
Norman
Job Description Responsibilities Essential Job Functions Operational Leadership • Direct all centralized scheduling operations., • Direct inpatient, outpatient, emergency department, and ancillary registration functions., • Develop standardized workflows across all facilities., • Ensure timely patient access services that support clinical operations., • Lead departmental strategic planning and operational improvement initiatives., • Manage departmental budgets and productivity targets., • Monitor staffing models and adjust resources based upon patient volumes. Patient Access & Scheduling • Ensure accurate scheduling of hospital, outpatient, imaging, laboratory, rehabilitation, surgery, and specialty services., • Standardize scheduling protocols throughout the health system., • Reduce scheduling errors and appointment delays., • Improve patient access through process redesign and technology., • Oversee referral management processes where applicable. Registration Operations • Ensure accurate patient identification., • Maintain demographic accuracy., • Improve insurance verification processes., • Oversee financial counseling and point-of-service collections., • Monitor consent completion., • Ensure compliance with regulatory registration requirements., • Improve first-pass registration accuracy. Financial Stewardship • Improve clean claim performance through registration accuracy., • Reduce registration-related denials., • Monitor authorization completion., • Improve upfront collections., • Support Revenue Cycle initiatives., • Participate in annual budget development. Quality & Performance Improvement • Establish departmental KPIs., • Utilize Lean, Six Sigma, or similar improvement methodologies., • Monitor operational dashboards., • Implement corrective action plans., • Drive continuous improvement initiatives. Leadership • Recruit, hire, develop, and retain leaders and staff., • Conduct performance evaluations., • Develop succession plans., • Foster employee engagement., • Promote teamwork across departments., • Lead departmental meetings., • Mentor supervisors and managers. Regulatory Compliance • Ensure compliance with:, • CMS Conditions of Participation, • HIPAA, • EMTALA registration requirements, • Medicare and Medicaid regulations, • Commercial payer requirements, • Hospital policies, • Joint Commission standards Collaboration • Works closely with:, • Revenue Cycle, • Case Management, • Emergency Department, • Surgery, • Imaging, • Laboratory, • Rehabilitation Services, • Information Technology, • Physician Practices, • Compliance, • Finance, • Nursing Leadership Decision Making Authority • Authorized to:, • Develop departmental policies., • Recommend staffing changes., • Approve scheduling workflows., • Manage departmental budgets., • Approve operational process improvements., • Recommend technology enhancements., • Escalate operational issues to executive leadership. Qualifications Qualifications Education • Bachelor’s degree in Healthcare Administration, Business Administration, Health Information Management, Nursing, or related healthcare field. Master’s degree preferred. Experience • Required:, • 7–10 years progressive healthcare leadership experience., • Minimum 5 years leadership within Patient Access, Registration, Scheduling, Revenue Cycle, or related operations., • Experience leading multi-site healthcare operations., • Preferred:, • Health system experience., • Meditech, Epic, Cerner, or similar EMR experience., • Experience leading centralized scheduling operations. Knowledge & Skills • Patient Access operations, • Hospital registration, • Centralized scheduling, • Insurance verification, • Prior authorizations, • Revenue Cycle fundamentals, • Patient experience improvement, • Budget management, • Workforce planning, • Process improvement methodologies, • Data analytics, • Change management, • Regulatory compliance, • Conflict resolution, • Strategic planning