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• Fifth Ave Agency

  

  Customer Service Representative (CSR)

  2 months ago

  $48000–$60000 yearly

  Full-time

  Manhattan, New York

  Are you a highly motivated and customer-focused individual looking to launch your career in a dynamic environment? We are seeking an enthusiastic Customer Service Representative to join our growing team. This role is perfect for someone passionate about delivering exceptional service, building strong client relationships, and developing professionally within a supportive sales and marketing organization. Key Responsibilities: • Serve as the primary point of contact for clients, addressing inquiries and resolving issues efficiently and professionally., • Build and maintain positive client relationships, ensuring high levels of satisfaction and retention., • Provide comprehensive support to our sales and marketing teams, contributing to overall client success., • Effectively communicate product and service information to clients., • Document and manage client interactions and data accurately., • Actively participate in daily training sessions and coaching to enhance customer service and professional skills. What We're Looking For: • Excellent communication and interpersonal skills, with a focus on active listening and problem-solving., • A positive, empathetic, and professional demeanor., • Strong work ethic and a proactive approach to learning and growth., • Ability to manage multiple tasks and prioritize effectively in a fast-paced setting., • Team player with a commitment to collaborative success. What We Offer: • Comprehensive paid training from experienced leaders and continuous mentorship., • Competitive compensation with performance-based incentives., • Clear pathways for rapid career advancement into leadership and management roles., • A vibrant, energetic, and team-oriented company culture., • Extensive professional development and business training opportunities., • Networking and recognition opportunities within the industry. Ideal Candidates: • Recent college graduates eager to begin a career in client relations, sales support, or customer service., • Professionals with experience in customer service, hospitality, or retail seeking a growth-oriented role., • Individuals who are coachable, goal-oriented, and thrive in a performance-driven environment. If you are ready to apply your customer service skills in a company that values your dedication and offers significant opportunities for professional growth, we encourage you to apply today and start building a successful career with us.

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• Fifth Ave Agency

  

  Client Service Representative

  2 months ago

  $50000–$70000 yearly

  Full-time

  Manhattan, New York

  We’re looking for a motivated Client Service Representative to join our growing team! If you’re a people person who enjoys building relationships, solving problems, and working in a fast-paced environment, this is an excellent opportunity to develop professionally while gaining hands-on experience. No prior experience is required—we provide comprehensive paid training, ongoing mentorship, and a clear path for career advancement into leadership and management. What You’ll Do Build and maintain strong relationships with new and existing clients. Provide exceptional customer service and support throughout the client experience. Educate clients on products and services to ensure the best solutions for their needs. Collaborate with teammates to achieve individual and team goals. Assist with account management and client retention. Participate in daily coaching, leadership development, and professional training. What We’re Looking For Excellent communication and interpersonal skills. Positive attitude and strong work ethic. Coachable with a willingness to learn. Strong problem-solving and organizational abilities. Team-oriented with a student mentality. Ability to thrive in a fast-paced, goal-driven environment. What We Offer Paid training and ongoing mentorship. Competitive compensation with performance-based incentives. Clear opportunities for advancement into leadership and management. Supportive, energetic, and team-focused culture. Professional development and business training. Recognition, team-building events, and networking opportunities. Ideal Backgrounds Include: Customer service Hospitality Retail Restaurant industry Sales Recent college graduates

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• Biolsi Law Group

  

  Billing & Client Services Specialist

  17 days ago

  New York

  Job Description Position Summary Biolsi Law Group, P.C. is a boutique litigation firm located in Manhattan’s Financial District. We represent clients in complex litigation matters and pride ourselves on providing exceptional advocacy, responsive communication, and personalized service. We are seeking a highly organized and client-focused Billing & Client Services Specialist to serve as a key member of our operations team. This role goes beyond traditional billing and collections responsibilities. The successful candidate will act as a primary point of contact for clients regarding billing matters, account status, case-related communications, and administrative support while ensuring the firm’s financial processes operate efficiently. The ideal candidate is confident communicating with clients, comfortable discussing account balances and payment arrangements, highly organized, and capable of managing sensitive information with professionalism and discretion. This position reports directly to the Principal Attorney and works closely with legal staff and Human Resources. www.biolsilaw.com Key Responsibilities Billing & Collections • Manage the firm’s monthly billing cycle and ensure timely issuance of invoices., • Review billing entries for accuracy, completeness, and compliance with firm standards., • Maintain client account records and ensure billing information remains current., • Monitor accounts receivable and proactively follow up on outstanding balances., • Contact clients regarding unpaid invoices, payment plans, and account questions in a professional and service-oriented manner., • Investigate billing discrepancies and facilitate timely resolution., • Process and reconcile client payments and deposits., • Prepare billing, collections, and accounts receivable reports for firm leadership., • Identify opportunities to improve billing efficiency, collections performance, and financial processes. Client Relations & Communication • Serve as a trusted point of contact for clients regarding billing, account status, and general administrative inquiries., • Maintain regular communication with clients regarding outstanding balances and payment arrangements., • Coordinate with attorneys and legal staff to ensure clients receive appropriate updates and follow-up communications., • Provide a high-touch client experience that reflects the firm’s commitment to exceptional service., • Escalate client concerns to attorneys and leadership when necessary., • Assist with client onboarding and engagement documentation. File & Matter Management • Maintain accurate and organized electronic and physical client files., • Ensure client records, correspondence, billing information, and matter documentation are properly maintained., • Track key administrative deadlines and follow-up requirements., • Assist with document collection and file management during client intake and active litigation matters., • Support attorneys and staff with administrative case coordination as needed. Operations Support • Partner with firm leadership to improve workflows and operational efficiency., • Assist with reporting, recordkeeping, and administrative projects., • Support the implementation and maintenance of firm systems and procedures., • Maintain confidentiality of all client, financial, and firm information. Qualifications • 3+ years of experience in billing, accounts receivable, legal administration, client services, or a related role., • Prior law firm experience preferred, but not required, • Demonstrated success managing collections while maintaining positive client relationships., • Excellent verbal and written communication skills., • Strong customer service orientation and professional phone presence., • Exceptional organizational skills and attention to detail., • Ability to prioritize multiple responsibilities in a fast-paced environment., • Strong problem-solving and critical-thinking abilities., • Ability to exercise discretion and maintain strict confidentiality., • Proficiency with Microsoft Office, including Outlook, Excel, and Word., • Experience with legal billing or case management software preferred. www.biolsilaw.com

• Sew Eyes Inc

  

  Call Center Representative - Flexible Hours, Full Time or Part Time

  23 days ago

  New York

  Job DescriptionBenefits/Perks • Competitive Compensation, • Aggressive Bonus Structure, • Must speak English and Spanish Job SummaryWe are seeking bi-lingual Call Center Representative to join our team. In this role, you will be calling patients to book them for an eye exam or to confirm their appointment for the day. We are hoping candidates will work a minimum of 25 hours per week between the hours of 10am - 530pm It is a phenomenal opportunity for someone looking to make quick money with limited training/requirements. Qualifications • Fluent English and Spanish, • Own a laptop / computer

• Safe Horizon, Inc.

  

  Client Services Specialist - Domestic Violence Shelter, Orchid

  5 days ago

  New York

  Job Description The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;, • Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;, • Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;, • Using neutral and non-judgmental language when responding to the needs and requests of clients;, • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;, • Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;, • Plan, implement and/or research self-care and other social activities for clients and their children;, • Actively participate in donor tours and help with special client events and holiday parties;, • Conduct regular health and safety facility checks;, • Understand and follow emergency procedures, including fire procedures;, • Sort and organize donations of food, clothing, or items/projects as assigned;, • Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;, • During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;, • Provide referrals for clients following their initial Case Management session;, • Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;, • Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;, • Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;, • Provide childcare as requested by clients or staff in accordance with written policies;, • Provide client accompaniment to important appointments when requested;, • Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management., • Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;, • Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership. Qualifications/Certification Requirements:, • High School Diploma/GED and two years relevant experience., • Basic computer skills necessary., • Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal Salary Pay Range: 22.81 - 23.96 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

• Furnished Quarters

  

  Guest Service Specialist

  1 day ago

  New York

  Job DescriptionGuest Service Specialist Location: New York, NY (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST Compensation: $24–26/hr, depending on experience About Furnished Quarters Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, blending the best of hospitality, real estate, and design. With 25 years of experience and LGBTQ+ diverse-owned certification, we bring a human-first approach to short-term living—elevated by care, community, and connection. We offer stays of 30 days or longer for business and leisure travelers, supported by a team that values collaboration, growth, and individuality. Our five core values—Challenge, Collaboration, Care, Career, and Community—shape everything we do. If you’re looking to join a culture that values work-life balance, celebrates your uniqueness, and gives your voice weight, it’s time to #StayDifferent. The Opportunity We’re seeking a high-touch, resourceful Guest Service Specialist to support our guests from pre-arrival through departure. You’ll be the frontline of service, ensuring guests feel welcomed, cared for, and heard—whether answering inquiries, resolving issues, or coordinating with internal teams and vendors. This is a great role for someone who thrives in a collaborative environment, enjoys solving problems, and is passionate about delivering thoughtful, detail-oriented service. What You’ll DoGuest Experience & Communication • Provide timely, professional, and personalized support to guests and clients by phone, email, and other approved communication channels, • Send accurate pre-arrival, arrival, stay-related, and departure communications within established timeframes, • Respond to guest inquiries, voicemails, emails, and service cases within established service levels, • Manage guest and internal cases from intake through resolution, ensuring timely follow-up and clear documentation, • Troubleshoot common access, Wi-Fi, television, utility, parking, and apartment-related concerns and coordinate additional support when needed, • Serve as an initial point of contact for guest concerns and appropriately escalate complex, urgent, or recurring issues, • Maintain accurate records of guest interactions, actions, decisions, and outcomes in Salesforce and other designated systems, • Support service recovery by coordinating corrective action and keeping guests and internal partners informedOperations & Coordination, • Coordinate apartment setups and deconstructs, arrivals, departures, inspections, and apartment-readiness activities, • Support utility setup and changes, internet and television services, parking arrangements, housekeeping, maintenance, and other apartment-related services, • Coordinate service appointments, vendor and building access, elevator reservations, Certificates of Insurance, and property-specific requirements, • Review inspection results and follow up on deficiencies that could affect apartment readiness or the guest experience, • Partner with properties, building management, vendors, and cross-functional teams to resolve operational needs and ensure effective handoffs, • Monitor open cases, tasks, deadlines, and service levels using Salesforce dashboards and other operational tools, • Maintain accurate documentation and supporting information for operational activities and billing, • Communicate delays, risks, roadblocks, and unresolved concerns to the appropriate stakeholdersCulture & Teamwork, • Collaborate with colleagues, properties, vendors, and cross-functional partners through timely and professional communication, • Maintain ownership of assigned cases and responsibilities from initiation through completion, • Participate in cross-training and provide coverage across Guest Operations based on business and staffing needs, • Maintain a calm, professional, and solutions-oriented approach during urgent, complex, or high-volume situations, • Identify recurring service issues or workflow gaps and share opportunities for improvement, • Embody Furnished Quarters’ Core Values of Care, Collaboration, Community, Challenge, and Career, • Participate in the rotating On-Call program, including evenings, weekends, and holidays, as business needs requireWhat You Bring, • Bachelor’s degree in hospitality, business, or related field preferred, • 3+ years in guest services, hospitality, property management, or corporate housing, • Experience with Microsoft Office Suite, Salesforce, Oscar, or similar CRM systems, • Exceptional written and verbal communication skills, • Strong multitasking abilities and comfort working with multiple systems at once, • A calm, solution-focused demeanor—even in time-sensitive situations, • A proactive, team-first mindset Additional Details • This is a full-time, hourly position working in-office Monday through Friday, 9:00 AM – 5:30 PM EST, • Must participate in an after-hours, rotating On-Call program, • Requires regular computer use and prolonged periods of sitting or standing, • Physical requirements include the ability to read small print and use a computer Benefits • Medical, Dental, and Vision Insurance, • Life, Short- and Long-Term Disability Insurance, • Medical FSA and Commuter Benefits, • 401(k) with Company Match Furnished Quarters is proud to be an Equal Opportunity Employer. We believe diversity makes us stronger and are committed to building an inclusive environment where everyone can thrive, regardless of race, gender, age, ability, religion, or background. Powered by JazzHR XWhEcc7owQ

• K9 Resorts of Dumbo

  

  Pet Resort Guest Service Representative

  26 days ago

  New York

  Job DescriptionBenefits: • Employee discounts, • Free uniforms, • Opportunity for advancement Role: Pet Resort Guest Service Representative Job Summary: As a Pet Resort Guest Service Representative at K9 Resorts of Dumbo, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: • Follow all operational procedures as outlined in the K9 Resorts Operations Manual., • Greet all customers entering the building., • Perform check-in/check-out and reservation procedures in the POS system., • Take custody of pets and ensure they are properly placed in the building., • Answer telephone inquiries., • Provide tours of the facility to potential customers when necessary., • Feed and medicate all dogs., • Provide personal playtimes for dogs when requested., • Perform body checks to identify pre-existing conditions and/or injuries., • Perform tasks as requested by management, including:, • Sanitation of the lobby, boarding, and daycare accommodations., • Monitoring daycare., • Bathing dogs.Pet Resort Guest Service Representative Qualifications:, • Ability to lift at least 20 lbs., • High school diploma or equivalent required., • Some weekend and holiday hours are required., • Salesmanship personality and comfort., • Outgoing, positive, and enthusiastic personality.Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

• Urban Associates, LLC

  

  Doorman/Concierge - Residential Properties

  4 years ago

  New York

  Job Description Doorman/Concierge Reporting to the Building Superintendent, the Lobby Staff Member is responsible for the operation of the lobby for the residential tenants including security for the entire building and managing all deliveries and guests for the residential tenants. A qualified candidate must show initiative and good judgement in performing their job efficiently and effectively and must always provide superior customer service skills. The position duties include but are not limited to monitoring all people entering and exiting the building, vetting all visitors and announcing guests of residents, opening the door for residents and guests entering and exiting the building, assisting residents and guests with packages or luggage, keeping careful records of all packages/deliveries coming to and leaving the building. Some heavy lifting may be required. Position will perform other related duties as assigned by Building Superintendent or Property Manager. Candidates MUST meet or exceed the following minimum qualifications to be considered: High school diploma (or equivalent) Must have good verbal communications and interpersonal skills Must be able to communicate in writing with management, other staff members and residents Must be committed to providing excellent customer service and work in a team environment Computer proficiency (Microsoft Word and Excel) preferable Applicant selected for this position are required to undergo a background check and drug screening. $20.34 - $27.12 per hour, subject to CBA.