Front of House Team Member
6 hours ago
Marlow
The restaurant is looking for a Front of House professional who can deliver warm, attentive and efficient service in a busy Italian dining environment. The ideal candidate will be confident, organised and customer‑focused, ensuring every guest enjoys an exceptional experience from the moment they arrive. Key Responsibilities • Greeting and seating guests with a friendly and professional attitude, • Providing clear menu knowledge, including Italian dishes, specials and allergens, • Taking accurate food and drink orders and communicating them effectively to kitchen and bar staff, • Serving dishes and beverages following proper service standards, • Maintaining smooth table service: checking on guests, refilling drinks, clearing plates, • Handling payments, card transactions and bill splitting using the POS system, • Keeping the dining area clean, organised and presentable at all times, • Coordinating with kitchen and bar teams to ensure efficient service, • Upselling wines, desserts and specials when appropriate, • Managing complaints politely and professionally, • Following UK hygiene, safety and allergen procedures, • Supporting opening and closing duties, restocking and maintaining service stations Experience & Skills Required • Previous experience working in other restaurants, ideally in a similar Front of House role, • Fluent level of English, • Strong customer‑service skills and confidence during busy shifts, • Ability to work well under pressure and as part of a team, • Professional appearance and positive attitude
