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Phone operator jobs in United Kingdom

Travelodge Hotels
Night Hotel Team member
3 hours ago
£13.25 hourly
Full-time
London
Join Our Team at Travelodge London Covent Garden’s —Night Team Member (Full Time ) We are looking for a reliable and flexible Part-Time Night Reception Team Member to join our hotel team. This is a varied night role combining reception duties, bar service during late hours, and early-morning breakfast preparation.You will be responsible for delivering excellent guest service overnight while ensuring the smooth and safe running of the hotel. This role is ideal for someone with previous experience in a kitchen, bar, café, or hospitality setting and who is fully flexible to work across a variety of shifts, including mornings, evenings, weekends, and holidays. Key Responsibilities • Welcoming and assisting guests with late-night check-ins and early-morning check-outs, • Managing reservations, guest accounts, and payments using the hotel system, • Operating the hotel bar during night hours until closing time, serving drinks responsibly, • Handling cash and card transactions accurately, • Providing friendly and professional customer service at all times, • Carrying out night audits and basic administrative tasks, • Monitoring hotel security and conducting regular safety checks, • Preparing breakfast items in the early morning (set-up, basic food preparation, and service area readiness), • Ensuring bar, reception, and breakfast areas are kept clean and presentable, • Preparing handover notes for the morning team What We’re Looking For • Strong customer service and communication skills, • A responsible and trustworthy approach to working night shifts, • Ability to work independently and manage multiple tasks, • Previous experience in hospitality, bar work, or reception is desirable but not essential, • Basic IT skills; training will be provided, • Flexibility to work nights, weekends, and holidays What we offer: • A fun, friendly team environment with a family feel, • 50% discount on rooms, plus food and drink discounts, • Friends and family discounts, • £50 Travelodge voucher for each work anniversary, • Pension scheme totalling 8% (including 3% employer contribution), • Discounts with high street retailers and mobile phone providers such as Vodafone, • Opportunities to progress into management through our Aspire Programme, • Team incentive schemes to earn even more, • Regular rewards and recognition including FAB Fridays and Housekeeping Heroes If you’re an experienced hospitality professional who’s fully flexible and ready for a new opportunity, click Apply Now — we’d love to welcome you to the Travelodge team!
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Gilgamesh London
Receptionist / Hostess
17 hours ago
£13–£15 hourly
Full-time
London
Receptionist – Full-Time 📍 Gilgamesh London, Covent Garden About the Role: Gilgamesh London is seeking a professional, friendly, and experienced Receptionist to be the face of our venue. You’ll manage reservations, welcome guests, and ensure seamless front-of-house operations. Key Responsibilities: • Manage reservations via SevenRooms, OpenTable, and The Fork, • Provide a warm, professional welcome to all guests, • Handle phone, email, and in-person inquiries, • Work closely with the floor and management teams to ensure smooth service, • Maintain a tidy, organized reception area, • Support with VIP bookings & special requests Requirements: ✔️ Previous experience in a high-end restaurant or hospitality setting ✔️ Fluent in reservation systems (SevenRooms, OpenTable, The Fork) ✔️ Exceptional customer service & communication skills ✔️ Positive, professional, and highly organized ✔️ Ability to work in a fast-paced environment, including evenings & weekends Why Join Us? ✨ Work in one of London’s top dining venues ✨ Competitive salary & career growth opportunities ✨ Engage with VIPs & industry professionals ✨ Staff discounts & team perks Join Gilgamesh London and help us create exceptional guest experiences!
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Trade and Smile UK
Apprentice
2 days ago
£11–£13 hourly
Full-time
London
Pay: £11.00-£13.00 per hour Job Description: Overview The Business Administration Apprentice will play a vital role in supporting the daily operations of our organisation. This apprenticeship offers a unique opportunity to gain hands-on experience in various administrative tasks while developing essential skills in a professional environment. The ideal candidate will be eager to learn, adaptable, and committed to contributing positively to the team. Duties • Assist with general office administration tasks, including filing, data entry, and document management, • Support financial operations by using QuickBooks for invoicing and expense tracking, • Maintain organised records and databases, ensuring accuracy and confidentiality of information, • Handle incoming calls with professionalism, demonstrating excellent phone etiquette, • Collaborate with team members on various projects, providing clerical support as needed, • Utilise Google Suite for creating documents, spreadsheets, and presentations, • Participate in training sessions to enhance skills and knowledge relevant to business administration Skills • Proficient in computerised systems and comfortable with data entry tasks, • Strong typing skills with attention to detail for accurate documentation, • Familiarity with QuickBooks is advantageous but not essential, • Excellent phone etiquette and communication skills for effective interaction with clients and colleagues, • Organisational skills to manage multiple tasks efficiently within a busy office environment, • Basic knowledge of Google Suite applications (Docs, Sheets, Slides) is preferred, • A proactive attitude towards learning and personal development within the business administration field Job Types: Full-time, Part-time, Apprenticeship Benefits: • Referral programme Flexible language requirement: • English not required Education: • A-Level or equivalent (preferred) Experience: • Customer service: 1 year (preferred), • Administrative experience: 1 year (preferred) Language: • English (preferred) Licence/Certification: • Driving Licence (preferred) Work Location: In person
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MOVIP Homes
Registered Manager
3 days ago
£45000–£55000 yearly
Part-time
Enfield
MOVIP Homes – 2 /3 Bed LD Children's Home REGISTERED MANAGER - JOB PACK Job Title: Registered Manager - Children's Home (LD 6-17) Location: Enfield, North London - 2 /3 Bed Home (1 child initially, scaling to 2) Salary: £45,000 - £55,000 per annum based on experience + £2k bonus on Good Ofsted + Sleep-in allowance (£55 per sleep) Hours: 40 hours per week - Supernumerary management role + on-call (rota basis) Contract: Full-time, Permanent Reports to: Responsible Individual DBS Requirement: MUST have Enhanced DBS on DBS Update Service - Essential (maintain subscription) 1. About Us We are a new, small, quality-led provider opening a 2 /3 bed children's home in Enfield for children aged 6-17 years with Learning Disabilities, Autism and communication needs. We will open with 1 child for the first 3 months to ensure safe settling, relationship building and quality embedding, then build to 2 children with a potential to scale up to three. Our approach is low arousal, communication first (Makaton/PECS/intensive interaction), PBS, PACE and child-centred care. We are not a large corporate - you will be supported directly by our experienced Responsible Individual. 2. Job Purpose Lead in Ofsted registration interview and thereafter be the Ofsted Registered Manager, accountable for the day-to-day management of the home in line with Children's Homes (England) Regulations 2015 and Quality Standards 2023. To ensure children with LD experience a safe, low arousal, homely environment where their communication, sensory, health and independence needs are met and they achieve positive outcomes. To lead, inspire and develop staff team to Good/Outstanding. 3. Key Responsibilities · Ofsted Registration & Quality: Act as Registered Manager, meet Reg 28/29 fitness, lead fit person interview and registration visit. Ensure compliance with Reg 26-45 and Quality Standards: Quality & Purpose, Positive Relationships, Protection, Leadership & Management. · Leadership: Lead, supervise and roster staff team. Complete supervisions, appraisals, team meetings, competency checks. Ensure 12-week rota shows staff names, exact shift times, contracted hours, annual leave, training, supervision, sleep/waking nights, bank cover and total weekly hours - Ofsted requirement for 1 child model and 2 / 3 child scaling. · Low Arousal Environment: Create and maintain low arousal home - lighting, noise, colours, zoning, sensory corner, predictable routines, visual timetables Now/Next, 10 seconds processing time, one instruction. · Communication First: Ensure every child has Communication Passport, sensory profile, health action plan. All staff trained and using Makaton, PECS, objects of reference, intensive interaction, total communication. · PBS: Lead Positive Behaviour Support - functional assessment, early signs, de-escalation, change of face, restraint only last resort, reduction plan. No punishment approach. · Care Planning: Personalised care plans, risk assessments, impact risk assessments for new referrals, compatibility assessment for second / third child, health plans with Community LD Team, SALT, OT, epilepsy, dysphagia management. · Multi-Agency: Work with LAs (Enfield, Haringey, Barnet), schools, families, Reg 44 Independent Visitor, PBS consultant. 24hr response to referrals. · Safeguarding: Designated Safeguarding Lead for home, LADO referrals, safer recruitment, whistleblowing culture. · Financial & Operations: Manage budget for 1 child then 2 /3 children, occupancy building, staffing costs, petty cash, premises maintenance, vehicle, activities. · Quality Monitoring: Complete Reg 45 monthly review, work with Reg 44 visitor, action plans, Ofsted notifications, complaints, compliments. · On-call: Participate in on-call rota for staff support, especially nights/weekends. 4. Person Specification - Ofsted Requirements Essential - Must Have (Ofsted Reg 28/29) · Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent) OR Level 4 with commitment to complete Level 5 within 2 years. Level 3 Diploma in Residential Childcare or equivalent minimum. · Experience: At least 2 years working in children's residential care in last 5 years, including at least 1 year in senior/supervisory/management role. Proven experience managing children with Learning Disabilities and Autism (6-17) including communication needs, sensory needs, epilepsy, dysphagia. · Knowledge: Excellent knowledge of Children's Homes Regulations 2015, Quality Standards 2023, Ofsted inspection framework, safeguarding, PBS, low arousal, Makaton/PECS. · DBS: Enhanced DBS Certificate on DBS Update Service - ESSENTIAL - must maintain subscription. You must bring original certificate to interview. Applications without Update Service cannot be processed for registration. · Fitness: Good character and integrity, no disqualification under Care Standards Act, able to pass Ofsted fit person interview, able to demonstrate leadership and ability to achieve Good/Outstanding. · Right to work in UK, 2 satisfactory references including current/most recent employer, full employment history. · Driving Licence: Full UK driving licence desirable. Desirable · Previous Registered Manager experience with Ofsted Good or Outstanding inspection · Studio 3 Low Arousal, PBS, Makaton, PECS, Intensive Interaction trained - or willing to train before opening · Experience opening new home and going through Ofsted registration · Experience of 2 / 3 bed home and managing occupancy build from 1 to 2 /3 children · Experience working with Pan-London commissioning, Enfield or North London LAs 5. Salary & Benefits · Salary £45k-£52k DOE + £2,000 tax free bonus on achieving Good Ofsted + sleep-in allowance £55 per sleep · 28 days annual leave + bank holidays + birthday off · Pension, laptop, phone · Ongoing CPD: Level 5, PBS, Studio 3, Makaton, leadership training · Small home - you will make real difference, not just paperwork · Direct support from experienced RI, Reg 44 visitor, PBS consultant 6. Recruitment Process & Safeguarding This role is subject to: Enhanced DBS on Update Service, right to work, full employment history check, 2 references including current employer, Ofsted fitness checks, medical fitness, qualification check. It is an offence to apply if you are disqualified from working with children (Reg 26). We are an equal opportunities employer committed to safeguarding. Process: 1) CV & Cover Letter 2) Telephone screen 3) Formal interview - Fit Person style + Low Arousal scenario + Home walk 4) DBS/References 5) Ofsted SC2 and registration. ##
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Hornsey Lane Estate Management Board
Caretaker
4 days ago
£26500–£28500 yearly
Full-time
London
Job Purpose To provide a high-quality caretaking, cleaning and grounds-maintenance service for residents living on the estate. The postholder will help ensure that communal areas, estate grounds, facilities and equipment are clean, safe, secure and well maintained. The role also involves identifying and reporting repairs, supporting contractors working on the estate and maintaining positive working relationships with residents and colleagues. The duties listed below are not exhaustive. The postholder may be required to undertake other reasonable duties that support the effective and safe operation of the estate. Main Responsibilities Estate Cleaning and General Care • Ensure estate cleaning frequencies and standards are maintained as directed by the TMO / Estate Manager., • Clean and wash communal areas, including staircases, entrances and other shared spaces., • Clean communal windowsills, glass doors and other accessible communal surfaces., • Remove graffiti where appropriate and report more serious incidents to the Manager., • Carry out litter picking across estate grounds, grassed areas and shrub beds., • Sweep estate areas, pathways and other communal external spaces., • Grit pathways and other areas during icy or hazardous weather conditions., • Ensure estate roads, paths and communal areas are kept clean and free from avoidable hazards., • Undertake general internal upkeep of residential blocks. Grounds Maintenance • Maintain estate grounds to a good standard., • Cut grass and maintain lawned areas., • Tend to shrubs, hedges, flowerbeds and planted areas., • Clear leaves and other garden waste., • Keep external communal spaces tidy, safe and presentable. Repairs, Maintenance and Reporting • Identify and, where possible, address minor incidents of disrepair or breakdown., • Report repairs, damage and maintenance issues promptly to the Manager., • Take appropriate action in emergencies involving repairs or damage., • Maintain communal lighting where appropriate, including changing bulbs., • Report abandoned vehicles and illegal parking to the Manager., • Report any contractors or council operatives observed working on the estate where appropriate., • Keep appropriate records of significant incidents, including fire, burglary, flooding or other emergencies, using agreed systems such as the staff WhatsApp group. Security and Access • Lock and unlock gates and other designated estate access points., • Provide access to authorised contractors when required., • Hold and safeguard keys for communal cupboards, gates and other estate facilities., • Ensure keys are used responsibly and securely at all times. Contractor and Estate Support • Assist authorised external contractors while they are working on site when required., • Help ensure contractors are able to access relevant parts of the estate., • Report concerns relating to contractor activity to the Manager., • Remove lumber and bulky items to the designated estate lumber storage area where appropriate. Tools, Equipment and Stores • Take responsibility for estate stores, tools, plant and equipment used as part of the role., • Use equipment safely and appropriately., • Report damaged or defective equipment., • Keep storage and lock-up areas neat, tidy and free from hazardous materials. Resident and Team Working • Establish and maintain respectful and professional working relationships with residents., • Work cooperatively with colleagues as part of the estate management team., • Work independently when required., • Provide reasonable cover for colleagues when required and agreed with management., • Communicate concerns, incidents and relevant estate matters promptly to the Manager. Health, Safety and Compliance The postholder must: • Follow HLEMB’s health and safety procedures and safe working practices., • Comply with relevant COSHH requirements when handling cleaning products or other controlled substances., • Use personal protective equipment where required., • Report hazards, accidents, incidents and near misses., • Help maintain safe working and storage areas., • Follow HLEMB’s Equal Opportunities and Diversity Policy in carrying out all duties and responsibilities., • Undertake appropriate training required for the role. Person Specification Essential Criteria Applicants must demonstrate: • Ability to successfully complete an Enhanced DBS check where required before taking up the post., • Commitment to HLEMB’s Equal Opportunities and Diversity policies., • Basic numeracy and literacy skills in English., • Good verbal communication skills., • Good timekeeping, reliability and punctuality., • Physical fitness appropriate to a role involving manual work and some heavy lifting., • Previous caretaking, estate services, cleaning, grounds-maintenance or similar practical experience., • Ability to identify and report repairs and matters of disrepair., • Ability to look after estate tools, equipment and keys responsibly., • Ability and willingness to work outdoors in a range of weather conditions., • Ability to work both independently and as part of a team., • Flexibility to provide reasonable cover when required., • Willingness to undertake relevant training and develop new skills., • A professional, responsible and honest approach., • Ability to understand basic technical or operational information., • Ability to use a mobile phone for work-related communication and reporting. Desirable Criteria It would be advantageous for applicants to have: • Knowledge of health and safety requirements relevant to caretaking, cleaning or grounds maintenance., • Previous experience of working with COSHH-controlled substances., • Experience of cooperative housing, social housing, resident management or a similar community-based environment., • General IT skills., • Ability to provide brief written reports outlining issues identified and action taken. Additional Requirements This job description provides an overview of the main duties associated with the post. It is not intended to be an exhaustive list. The postholder may be required to undertake other reasonable tasks that fall within the scope of the role and are necessary for the smooth, safe and effective operation of the estate.
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GB Estate Holdings
Office manager/Admin
16 days ago
£35000 yearly
Part-time
Childs Hill, Barnet
Job Title: Office & External Relations AdministratorLocation: NW LondonPosition Type: Part-Time (Monday–Friday, TBC)About UsWe are a dynamic and expanding property management and investment company based in NW London. We manage a diverse and expanding portfolio of residential and commercial properties. As the business continues to scale, we are seeking a highly organised and proactive individual to support office operations, external stakeholder coordination, and administrative functions across the Group.Role OverviewThe Office & External Relations Administrator plays a central role in ensuring the smooth operation of the office, supporting the CEO and coordinating with partners, suppliers, and external stakeholders across property and finance. The role requires strong organisation, clear communication, and the confidence to manage a broad range of responsibilities in a busy, growing business.Key ResponsibilitiesOffice Operations & Administration • Oversee daily office operations, ensuring an organised and professional work environment., • Prepare documents, maintain filing systems, and ensure administrative records are up to date., • Manage data entry, database maintenance, and reporting on property-related and internal records. • Monitor office supplies, technology, and general office upkeep. Executive & Team Support • Provide administrative support to the CEO, including diary management, meeting scheduling, and occasional PA tasks. • Support the wider team, including property managers and external finance contacts with administrative and compliance-related tasks.External Relations & Communication • Act as a key liaison for external vendors and other third parties., • Handle incoming communications (phone, email, and post) professionally and efficiently., • Build and maintain strong working relationships with external property management and finance/accounting teams. • Process invoices, manage supplier communications, and maintain accurate financial records., • Coordinate with external accountants and finance partners to support smooth financial workflows.Property & Compliance Coordination • Assist, where necessary, with coordinating project work, and tracking follow-up actions., • Support the creation and maintenance of organised processes, tracking systems, and compliance-related documentation. • Maintain systems to ensure timely completion of property and administrative tasks. Skills & Qualifications • Proven office administration experience: property-related sector experience is helpful but not essential. • Excellent organisational and multitasking abilities, with strong attention to detail., • Clear and confident written and verbal communication skills., • Proficiency in Microsoft Office; ability to learn new software quickly., • Ability to work independently while contributing effectively to a small team., • Confident liaising with external suppliers, contractors, or professional service partners., • Basic finance or bookkeeping knowledge is desirable but not essential. Hours • Part-Time: (Monday–Friday, TBC) Benefits • Competitive salary based on experience, • Opportunities for career development within a growing organisation, • Supportive, collaborative, and stable work environment
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Kitt
Warehouse Supervisor
16 days ago
£36000–£42000 yearly
Full-time
London
Description Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for. About The Role We’re looking for a proactive and detail-oriented Warehouse Supervisor to take full ownership of our daily warehouse operations. This is a key role at the heart of our Food & Beverage and Logistics function, ensuring everything runs smoothly, safely, and efficiently. Working closely with our Soft FM and Maintenance teams, you’ll play a vital role in maintaining high operational standards while supporting wider business needs. Please note that a full UK driving license is required for this role. Key Responsibilities • Warehouse Operations, • Oversee deliveries, including unpacking, organisation, and supplier liaison for damaged or missing items, • Maintain accurate stock control, rotation, and regular stock takes, • Ensure all inventory data is recorded and up to date, • Health, Safety & Hygiene, • Maintain a clean, safe, and compliant warehouse environment, • Monitor product dates to uphold a 5-star hygiene standard, • Manage waste, recycling, and storage audits, • Inventory & Fulfilment, • Ensure a 100% picking rate for next-day deliveries, • Work closely with Procurement to guarantee timely stock availability, • Carry out final quality checks before dispatch, • Operational Support, • Process deliveries for multiple departments, ensuring items are stored and labelled correctly, • Support maintenance operations by preparing stock for scheduled site visits, • Logistics & Driving Cover, • Provide driver cover when required, including early starts (from 4:30 AM), • Ensure timely delivery of goods to client locations, • Security & Fleet Management, • Manage keys, fobs, and access systems accurately, • Carry out regular vehicle checks and coordinate repairs when needed, • Additional Duties, • Handle urgent or reactive purchasing requests, • Support 3D space scanning (Matterporting) following training Interview Process • Phone call with a member of the team, • 1st round interview in our office with Phil (Head of Soft FM/Logistics), • Final interview with COO About You We’re looking for someone who is hands-on, reliable, and thrives in a fast-paced environment. Essential: • Full clean UK driving licence, • Experience in warehouse operations, facilities management, or a similar field, • Strong attention to detail and commitment to high standards, • Ability to work independently and take initiative, • Good communication and organisational skills, • Knowledge of health & safety regulations We’ll Kitt you out 🤝Generous stock option scheme (ask us what this means if you’re not sure) 🤑Starting salary of £36,000 - £42,000 🏖 28 days holidays a year plus Bank Holidays 🍼 Parental leave: up to 12 weeks paid parental leave for the primary caregiver 💔 Pregnancy loss support leave 🕺 Regular socials. We love a good party. 🤑Octopus MoneyCoach 👶Workplace Nursery Benefit 🚲Cycle to Work scheme 🚉Season Ticket Loans 🧠WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact Requirements • Full Clean UK driving license
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OPTIX Opticians
Receptionist
17 days ago
£26000–£30000 yearly
Full-time
London
A welcoming and efficient Receptionist is sought to join our retail opticians team. As the first point of contact for our clients, you will play a crucial role in providing outstanding customer service and ensuring the seamless operation of our daily activities. Key responsibilities include: • Greeting clients warmly and managing their appointments., • Handling inquiries professionally, both in person and over the phone., • Maintaining an organized reception area., • Supporting administrative tasks to ensure efficient clinic flow. This role offers an engaging and professional environment where attention to detail and a commitment to service excellence are highly valued. While previous office or administrative experience is beneficial, comprehensive training will be provided to the ideal candidate.
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Clays
Guest Relations Assistant
18 days ago
£15.33–£17.83 hourly
Full-time
London
LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at Clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: *“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”* *“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”* *“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”* CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? As a Guest Relations Assistant, you will be at the forefront of delivering an exceptional guest experience, providing a warm, seamless, and professional service from first impression through to departure and feedback. You will support the reservations function by assisting with guest arrivals, in-venue interactions, and the wider group reservations process, including managing inboxes and phone lines to the highest standards of hospitality. Working closely with the Guest Relations Manager and operations teams, you will play a key role in creating efficient, personalised, and memorable experiences for every guest at Clays. This role is based out of our Soho venue. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Guest Experience & Communication • Guest Check-In & Arrivals (Soho): Welcome guests, manage arrivals efficiently, and ensure a smooth check-in process with a friendly and professional approach., • Phones & Inbox (Group): Answer incoming calls and assist with reservations and guest queries in a timely, polished manner. Support inbox management as required., • Guest Interaction: Act as a knowledgeable and approachable point of contact for guests, providing information on bookings, menus, and venue offerings., • Issue Resolution: Handle guest queries and minor complaints confidently, escalating where necessary, while ensuring a positive outcome. Reservations & Systems Support • SevenRooms Management: Observe booking flows and patterns, finding opportunities to optimise the booking flow., • Reservations Assistance: Support booking management, including amendments and confirmations, and ensure the diary is up to date. Operations Support • Cloakroom Management: Oversee the day-to-day running of the cloakroom, ensuring items are stored securely and returned efficiently to guests., • Daily Preparation: Assist with guest journey preparation, including wristbands, gaming coins, QR codes and other venue-specific requirements., • Event & Service Support: Provide hands-on support during busy services and events, particularly during guest arrivals and peak times., • Soho Support: Assist with venue-specific tasks such as lost property handling and general guest logistics., • Issue Resolution: responding to guest complaints or feedback through the use of 125 alongside the operations teams. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • Previous experience in a customer-facing or hospitality role preferred, • Strong communication skills, both written and verbal, with a friendly and professional manner, • Excellent attention to detail and organisational skills, • Comfortable using reservation and CRM systems (e.g., SevenRooms, Salesforce, 125 Feedback), • Ability to multitask and remain calm under pressure in a fast-paced environment, • Polite, approachable, and guest-focused, with a passion for delivering amazing experiences, • Reliable, punctual, and flexible with working hours, including evenings and weekends, • A team player who builds positive relationships with colleagues and contributes to a supportive working environment WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: • Competitive base pay rate of £13.33 per hour., • Service Charge: weekly service charge paid as Tronc., • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
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Strive AI
Sales Floor Manager — Build It, Run It, Own the Upside
23 days ago
£3000–£10000 monthly
Full-time
London
Commission-only · Uncapped · Ground floor · Full-time London (in-person + phone) & Dubai (phone) I'll be straight with you, because the right person will respect that more than a polished pitch. We're Strive AI. We build AI systems for local businesses — the kind of tech that answers every call, books appointments and chases leads 24/7 for salons, clinics, gyms, restaurants and trades. The product is genuinely good and the market is wide open. We're also new. I'm not going to dress that up. There's no big team to inherit, no years of case studies, no safety net. What there is: a working product, a proven sales process, a dashboard that runs the whole operation, and a founder who builds fast and pays properly. So this isn't a job for someone who wants comfortable. It's for someone who looks at "early-stage" and sees the opportunity instead of the risk. The role You build and run the sales floor. Not sell — manage the people who sell. • Hire. Find hungry, reliable people who'll treat this like the 9-5 it is — walking into businesses in London and closing face to face, and running phone outreach in Dubai., • Interview. Screen and interview applicants using the questions and process we give you. You won't be guessing — you'll be running a system., • Onboard & train. We'll teach you exactly how the method works, then you teach it to every person you bring on., • Manage, properly. This is the real job. Daily check-ins, holding people to their numbers, keeping the floor motivated and moving. The tools to track all of it are already built — your job is to use them and stay on top of people who need staying on top of., • Scale. Grow this into a floor of 50+ that consistently closes. Who I'm looking for • Someone who's managed or built a sales team before, or knows in their bones they can., • A proper operator — organised, relentless on follow-up, comfortable holding people accountable without being soft or being a tyrant., • Someone who genuinely wants to take a bet on something early and own a piece of the outcome., • Hard worker. Full stop. This is a pure play — you put the work in, you win big. You coast, you earn nothing. The deal 6% commission on every deal your team closes Plus £75 for every rep you hire who lands their first close. It's commission-only and I won't pretend otherwise. But do the maths on a floor of 50 people each closing 8–12 deals a month and you're looking at a six-figure income you built yourself and control entirely. Uncapped. No ceiling I'm putting on you. If you want a salary to sit still for, this isn't it. If you want to build something and get paid like an owner for it, let's talk. Apply Message me with: 1. Where you've managed or built a team before (or why you know you can)., 2. Why an early-stage, commission-only bet appeals to you rather than scares you off., 3. How many hours a week you can genuinely commit. Serious applicants only. I'll move fast for the right person. — Scarlett, Founder, Strive AI
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Wimpole Clinic
Customer Care Call Centre Advisor
23 days ago
£20000–£28000 yearly
Full-time
London
Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.
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MANSCULPT Men’s Laser Hair Removal - Holborn
Sales Consultant
1 month ago
£10.85–£14 hourly
Part-time
London
We are seeking a part-time Sales Consultant and Body Machine Assistant for a busy male wellness clinic in London. Commission on sales as-well as base pay. Key Responsibilities: • Demonstrate excellent communication skills to effectively engage and convert sales., • Draft clear and compelling messages for clients., • Assist practitioners with body shaping machine operations, including monitoring client timings., • Perform front-of-house duties such as answering calls and re-arranging client appointments., • Must be LGBTQ friendly • Generous commission on sales Work Schedule: • In-clinic days: One Saturday and one weekday., • Additional remote opportunity: Work from home for a couple hours daily using the company phone.
Immediate start!
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Nice London Limited
Field Sales Executive
1 month ago
£27000–£40000 yearly
Full-time
London
About Nice Wholesale Nice Wholesale began in London's ice manufacturing industry and has grown to become one of the city's leading ice suppliers. Building on this foundation, we expanded into ice cream distribution and are now developing a broader wholesale offering for cafés, retailers and hospitality businesses. Our catalogue continues to grow with innovative and trending products, including ice cream, functional drinks, soft drinks, frozen smoothies, snacks, impulse lines and complementary food and beverage products. We are now looking for an ambitious individual to help us expand our presence across London and become the key link between our business and our customers. The Role We are seeking a motivated and commercially driven Business Development Executive to grow our café and retail customer base across London. This is a field-based sales and relationship management role, ideal for someone who enjoys meeting people, discovering new products, identifying market trends and building long-term customer relationships. You will be responsible for introducing Nice Wholesale to cafés, independent retailers and hospitality businesses, opening new accounts, increasing customer engagement, and ensuring customers order consistently and remain active. You will become the main point of contact for your accounts and act as a bridge between customers and our purchasing team, sharing market insights, emerging trends and product opportunities. This is an excellent opportunity for someone who wants to grow within a fast-moving wholesale business and play a direct role in shaping our catalogue and future expansion. Key Responsibilities Business Development • Identify and research prospective cafés, coffee shops, retailers and hospitality businesses across London., • Build and maintain a pipeline of target accounts., • Visit businesses in person to introduce Nice Wholesale and our product range., • Present our catalogue and communicate the value of our products and services., • Open new customer accounts and onboard new clients., • Convert prospects into regular ordering customers. Account Management • Develop strong relationships with customers., • Become the primary contact for assigned accounts., • Maintain regular communication through visits, phone calls and messaging., • Encourage repeat orders and improve customer retention., • Support customers with product recommendations and new launches., • Ensure customers remain active and engaged. Sales & Telesales • Conduct follow-up calls with prospects., • Carry out telesales activities when required., • Contact leads before visits where appropriate., • Follow up quotations and close opportunities., • Reactivate dormant customers. Market Intelligence • Monitor trends within cafés, convenience retail and foodservice., • Identify emerging brands, products and concepts., • Provide feedback on customer preferences and market developments., • Suggest new products that should be considered for our catalogue., • Share competitor insights and pricing observations. Reporting • Report regularly on sales activity and progress., • Provide updates on challenges encountered in the field., • Work collaboratively with management to identify solutions., • Track prospecting efforts, conversions and customer growth. What We're Looking For Essential • Strong communication and interpersonal skills., • Confidence approaching and engaging with businesses., • Relationship-focused mindset., • Ambitious, proactive and self-motivated attitude., • Commercial awareness., • Organised and capable of managing multiple accounts., • Willingness to learn about products, trends and the wholesale industry., • Ability to understand products, internalise their value and effectively communicate benefits to customers., • Performance-driven mentality with a desire to grow professionally. Desirable • Previous experience in foodservice, wholesale, FMCG or hospitality sales., • Existing relationships within cafés, retailers or hospitality businesses., • Experience in field sales or account management., • Knowledge of beverages, snacks, impulse products or café operations., • Driving licence. We also welcome • Individuals already working in food and beverage sales., • Candidates looking to transition into wholesale sales., • Ambitious people who may not have extensive experience but are eager to learn, develop and build a career. What We Offer • Competitive base salary., • Commission structure based on performance., • Opportunity to grow alongside an expanding wholesale business., • Exposure to innovative and trending products., • Direct involvement in shaping our product catalogue., • Support, guidance and product training., • Opportunity to make a meaningful impact on the growth of Nice Wholesale. Work Location: In person
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Guaranteed Cleaning
Cleaner / Driver
1 month ago
£13–£14 hourly
Full-time
Stamford Hill, Hackney
Cleaning Operative – Immediate Start (London) We are seeking reliable, professional, and family-friendly individuals to join our growing cleaning team. This role involves travelling across London to provide high-quality cleaning services in private homes and offices. This is an immediate start position for candidates who are organised, trustworthy, and committed to delivering excellent service. Key Responsibilities Travel to various locations across London to carry out cleaning duties Provide high-quality domestic and office cleaning services Maintain high standards of hygiene, professionalism, and customer care Communicate clearly with clients in English (via text, email, or phone) Essential Requirements Must hold a valid UK driving licence Must own your own vehicle (this is essential, not optional) Willing and able to drive across London daily Must be 25 years or older Reliable, punctual, and detail-oriented Available for immediate start No cash-in-hand work – all payments are fully compliant and declared Employment Type Self-employed or Employed (depending on suitability) Pay £13 – £14.00 per hour (depending on experience)
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Alfa Cars
Experienced MINICAB CONTROLLERS / CO-ORDINATORS Required
2 months ago
Full-time
Ruislip
Join Our Leading Minicab and Executive Service Team in London! We are a well-established minicab and executive service based in London, operating an extensive fleet across Greater London and the Surrounding Counties. Our company completes over 2,000 to 3,000 jobs every week, and we’re expanding rapidly. We are currently seeking EXPERIENCED, flexible, reliable, punctual, professional, and customer-oriented Minicab CONTROLLERS / Coordinators & Dispatch professionals to join our team. About Us: We are a highly regarded minicab firm known for our exceptional service and commitment to our customers. As we continue to grow, we need dedicated individuals who can help us maintain our high standards and contribute to our success. Minicab Controller / Coordinator Main Duties: Ensure timely dispatch of journeys. Liaise with the Head Controller daily. Monitor staff performance, improve call stats, and reduce drop call figures. Handle interactions with customers and colleagues in a professional and courteous manner. Requirements: • Over 1 year of experience in a similar role is ESSENTIAL., • Proficiency in using the CORDIC & AUTOCAB dispatching system., • Excellent English communication skills and a good telephone manner., • Reliability and punctuality are a must., • A strong team player with a positive attitude., • Comprehensive knowledge of London is crucial. Why Join Us? We offer the best rates of pay in the industry. Our aim is to consistently deliver customer service excellence in the communities we serve. We have ambitious growth plans and require a team of qualified individuals who share our passion for outstanding service. Location Benefits: We are conveniently located near overground and underground stations as well as main bus routes. Parking is available for staff members. Interested in Joining Our Team? Please email us if you are interested in this position. We do not take recruitment phone calls.
Immediate start!
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PromoVeritas
Project Executive
2 months ago
Full-time
Pinner
About the Company: PromoVeritas are the independent promotional verification specialists - we use our care, knowledge, expertise and passion for detail to ensure that all types of prize promotions via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their creative agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate. So, on a day to day basis we are busy advising and influencing the development of on pack offers, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 60+ countries in 2019 alone. Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line. Due to continued expansion we are seeking to fill an important role in our Project Team. Key Responsibilities: • Provide administrative and project support to the wider Project Management team, assisting on larger campaigns and ensuring smooth day-to-day delivery, • Manage incoming communications from winners (phone and email), ensuring timely, professional responses in line with agreed processes, • Draft and manage winner communications (emails and call scripts), tailoring templates as required for approval, • Coordinate prize fulfilment, including packing and dispatch, and maintain accurate tracking and reporting of all winner activity, • Support research and logistics tasks such as sourcing prizes, booking travel and accommodation, and gathering supplier information, • Maintain accurate records, reporting and trackers to support project delivery and internal visibility, • Undertake small, low-risk campaigns independently, building experience and confidence, • Provide general administrative support to assist the team in the delivery of projects, • Support supplier sourcing by researching options, identifying best value, and assisting with cost negotiations where appropriate, • Support client management through day-to-day communications, responding to queries and maintaining a high standard of service, • Support the day-to-day running of the office through general administrative tasks (approx. 25% of the role), including stationery ordering, office upkeep and organisation Role Requirements: · Clear, understandable speaking voice. Native English standard language. · Accurate spelling and grammar. Clear understandable written communication skills. · Can use MS Word, Excel and Outlook with good keyboard skills · Good organisation and time management skills · Able to remain focused on completing responsibilities despite distractions, pressures or changes · A general can-do attitude, keen to make a difference to the Company · Customer / client focused · Good attention to detail - provides and accurate and consistent information · Commercial – awareness of costs and good negotiation skills Employee Benefits: · 23 days a year plus Bank holidays (increasing to 27 days with length of service) · Bonus day off for your birthday (after completion of probationary service) · Generous quarterly Bonus scheme- typical payouts of 10% of salary · Annual training grant · Private Health Scheme (contributory) · Regular company social events e.g. Crystal Maze experience and Henley Regatta If you meet the requirements for the role and are looking to join an innovative and rapidly growing business, then please apply now!
Immediate start!
No experience
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GREENGATE PROPERTY LTD
Property Administrator
2 months ago
£26000–£27000 yearly
Full-time
London
Position: Property Administrator 30 hours a week Yearly - £26000 to £27,000 annually Job Responsibility: Providing administrative support to property managers and the property management team. Handling tenant inquiries, complaints, and maintenance requests promptly and professionally. Preparing and maintaining lease agreements, tenancy records, and other property documentation. Collecting, recording, and monitoring rent payments, deposits, and other tenant charges. Coordinating maintenance and repair work with contractors and service providers. Scheduling property inspections and keeping inspection reports up to date. Maintaining accurate tenant, financial, and property records in management systems. Preparing reports, correspondence, invoices, and meeting minutes. Assisting with budgeting, expense tracking, and processing invoices and payments. Managing office supplies and ensuring efficient day-to-day office operations. Supporting tenant move-ins and move-outs, including documentation and key management. Ensuring compliance with company policies, lease terms, and relevant property regulations. Answering phone calls, responding to emails, and welcoming visitors in a professional manner. Filing and organizing both electronic and paper records securely and accurately. Assisting with marketing vacant properties, arranging property viewings, and coordinating leasing activities where required. Key skills and qualifications: Strong organizational and time-management skills. Excellent written and verbal communication. Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software. Attention to detail and accuracy. Customer service and problem-solving skills. Ability to manage multiple tasks and meet deadlines.
Immediate start!
No experience
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