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Hotel customer service jobs in United Kingdom - Page 2

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  • Barista -front of house
    Barista -front of house
    2 months ago
    £13–£14 hourly
    Full-time
    Borough, Southwark

    Hello, Hola, Olá Ciao! Are you a good, hard-working Barista (FOH), fed up with working late nights & weekends, for a restaurant, hotel, coffee or sandwich shop, with no prospects or, where they don't care? Would you rather have a good and steady, growing income in small, independent quality & service obsessed, growing company making a difference? Want to be part of a team which are appreciated, feel good about their work, great about their pay and even better about having evenings, weekends & bank holidays off? Then check this out….this is one of those great opportunities where, like the rest of us, you'll be really pleased you took! We are now seeking full-time and part time, career-minded kind people, for immediate start for, this rewarding, in all ways, barista role. If you're friendly, enthusiastic & wish to work with a small but great team, which share the same values, then this is for you. We: • provide fine coffee, patisserie, cakes & delicious, healthy made to order sandwiches, & smoothies, • are proud of our people, quality, personal service and what we stand for, • are fun, friendly & strongly believe, its better to enjoy your work., • we enjoy what we do! And we're looking for a: • naturally friendly, enthusiastic personality with a great outlook, • person with good coffee and/or quality light food experience (or happy to learn), • great communicator, with naturally good & caring customer service skills, • person who enjoys working in a fast-paced, buzzing, clean coffee house, • food handling level 2 certified individual (if you are not certified, we will take the time to get you certified!) With evenings, weekends & bank holidays off, we provide a great work-life balance! The Admin Things: • We are open Monday-Friday London & Westminster Bridge, • £13 per hour starting salary (& if you do well, we increase quickly & by the pound-with great longer term prospects), • No early or late shifts!, • No bank holidays (open M-F, 6:30am - 6:30 pm), 3 equal rotating 8-hour shifts, shared by the team equally!, • Enjoy your full weekends off to have fun!, • 28 paid holidays (including 8 bank holidays)!, • Work with lovely, friendly, caring colleagues & managers, • Everybody does everything equally!, • As much delicious food & coffee as you like-for free!, • Wear what you’re comfortable in! ...if we sound as are right for you, what are you waiting for?

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  • Junior Sous Chef
    Junior Sous Chef
    2 months ago
    £38000–£40000 yearly
    Full-time
    London

    About Hotel The Hari is a stylish 5-star luxury hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability. We are proud to hold Earth Check Silver Certification, the world’s leading scientific benchmarking, certification, and advisory group for sustainable tourism and destinations. By joining The Hari, you’ll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful guest experiences while supporting our environmental and social objectives About the role: We are seeking a passionate and experienced Junior Sous Chef to join our dynamic kitchen team. This is an exciting opportunity to contribute to our culinary offerings and uphold the high standards our guests have come to expect. Key Responsibilities: ·Assist the Executive Head Chef and Sous Chef in managing all aspects of kitchen operations. ·Ensure the consistent preparation and presentation of dishes to the highest quality. ·Contribute to menu development with innovative ideas and seasonal ingredients. ·Maintain compliance with health, safety, and hygiene standards. ·Manage inventory, control costs, and minimise waste About You ·Proven experience as a Junior Sous Chef in a high-end or luxury hotel environment. ·Strong leadership skills with the ability to inspire and motivate a team. ·A passion for culinary excellence and creativity. ·Excellent organisational and time-management abilities. ·Knowledge of modern cooking techniques and trends. ·Full flexibility and availability to work all shifts, including early mornings, late evenings, weekends, and bank holidays What do we offer? -Successful candidates will benefit from excellent Employee Benefits: -Refer a Friend Bonus – Earn up to £1,000 for recommending friends. -Guest Experience Stay – Enjoy a complimentary stay to experience our hospitality. -Chiropodist Services – Take care of your well-being with professional foot care. -Complimentary Sweets & Drinks – Enjoy treats during your shift. -Employee Recognition Program – We celebrate and reward your hard work. -Food & Beverage Discounts – 50% off on F&B purchases. -Lunch & Laundry Services – Provided for your convenience. -Excellent Training & Development – Grow your skills and progress in your career. If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, hardworking, we would like to hear from you

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    2 months ago
    Full-time
    Nine Elms, London

    Bar Manager – Monterre Restaurant Job Summary Monterre Restaurant is seeking an experienced and passionate Bar Manager to lead our bar operations and deliver an exceptional guest experience. The successful candidate will oversee the daily management of the bar, maintain high service standards, develop innovative beverage menus, manage inventory and costs, and lead, train, and motivate the bar team. Key Responsibilities • Manage all day-to-day bar operations to ensure efficient and high-quality service., • Recruit, train, schedule, and supervise bartenders and bar support staff., • Create and update seasonal cocktail menus and beverage offerings., • Monitor inventory levels, place orders, and maintain stock control to minimize waste., • Ensure compliance with licensing laws, health and safety regulations, and responsible alcohol service., • Maintain cleanliness, organisation, and presentation of the bar area., • Monitor sales performance and implement strategies to increase revenue and profitability., • Build positive relationships with guests, handling feedback and resolving complaints professionally., • Work closely with the restaurant management and kitchen team to deliver a seamless dining experience., • Control labour and beverage costs while maintaining quality standards. Requirements • Previous experience as a Bar Manager or Assistant Bar Manager in a busy restaurant, hotel, or premium hospitality venue., • Strong leadership and team management skills., • Excellent knowledge of cocktails, wines, spirits, and beverage trends., • Experience with stock management, ordering, and cost control., • Outstanding customer service and communication skills., • Ability to work flexible hours, including evenings, weekends, and holidays., • Personal Licence (preferred where applicable)., • A passion for hospitality and delivering memorable guest experiences. What We Offer • Competitive salary., • Staff meals while on duty., • Career development and training opportunities., • Employee discounts., • A supportive and dynamic working environment., • Opportunities to contribute creatively to the restaurant's beverage programme. Join Monterre Restaurant and become part of a team dedicated to exceptional food, drinks, and hospitality.

    Immediate start!
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  • Team Leader
    Team Leader
    9 hours ago
    Full-time
    Strand, Westminster

    Play a pivotal role in ensuring the seamless operation of a dynamic restaurant, dedicated to delivering exceptional guest experiences and fostering a supportive, high-performing team environment. Your contributions will be crucial to maintaining a reputation for world-class service.This role is based at The River Restaurant by Gordon Ramsay at the Savoy Hotel. Key responsibilities include: • Staff Training & Development: Lead comprehensive training sessions for front-of-house staff, covering diverse food and beverage menus, and ensuring rigorous adherence to service protocols and standards. Provide ongoing coaching to cultivate an extraordinary and skilled team., • Operational Excellence: Design and execute efficient seating plans, adapting them in real-time to optimize service flow and maximize guest satisfaction. Maintain seamless communication with the kitchen team and senior management throughout all service periods. Meticulously oversee and manage customer preferences and requirements, including special occasions, dietary restrictions, and unique requests, ensuring they are accurately communicated and flawlessly met., • Service Standards & Quality Assurance: Champion and promote the highest standards of service excellence across all front-of-house operations. Your leadership will ensure all team members consistently deliver outstanding customer care, from guest arrival to departure., • Team Leadership & Environment: Actively contribute to and cultivate a positive, collaborative, and highly productive team atmosphere during every shift, inspiring passion and dedication within the team., • End-of-Day Procedures: Efficiently manage and oversee all closing duties, ensuring the restaurant is impeccably prepared for the next service and maintaining operational continuity. This role offers an exceptional opportunity to thrive in a renowned hospitality setting, contributing to an environment celebrated for its extraordinary teams and commitment to excellence.

    Immediate start!
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  • Assistant Head Housekeeper
    Assistant Head Housekeeper
    3 days ago
    £38054 yearly
    Full-time
    Temple, London

    Job Ref: 13426 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: 8 - 4.30PM Hours per week: 40 Posted date: 06/08/2026 Closing date: 17/09/2026 Why Join Apex Hotels ? You'll be welcomed into Apex Hotels with genuine warmth as you join us as an Assistant Head Housekeeper in London Temple Court. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: As Assistant Head Housekeeper you will support the Head Housekeeper and Housekeeping Team to deliver amazing brand standards and immaculate guest facilities. You will have the drive and determination to really succeed and make a difference. With proven leadership and people management skills, you will have a passion for delivering very high standards of cleanliness. Additionally excellent communication and attention to detail will be required. You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Main Responsibilities: As Assistant Head Housekeeper you will assist in controlling and managing the Housekeeping department. Your responsibilities will include: • Ensuring that the team maintains the highest standards of cleanliness within guest bedroom and bathroom facilities and within public areas., • You will guide the team to ensure that company brand standards of quality and cleanliness are maintained at all times., • Respond to audits that are completed by the company to ensure continual improvement is achieved., • Assist the manager in controlling the housekeeping budget, in relation to occupancy, departmental expenses and staff rota's., • Ensuring the linen room is operated effectively., • Managing the department in the absence of the Head Housekeeper. About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Ability to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities., • You have the initiative to work alone whilst also having the ability to contribute to your team., • Previous experience of working in a Housekeeping department at a supervisory level; preferably within a 4 or 5 star operation. You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If this is you,click apply, we look forward to hearing from you. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Hotel Receptionist
    Hotel Receptionist
    5 days ago
    £12.71–£13 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.Experience • Previous experience working within a reception environment preferred, but not essential, • Skills and Knowledge, • Strong Communication skills (verbal, listening, writing), good level of English essential, • Pro-active and reliable, • Able to work alone and within a team SPECIFIC DUTIES • Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner, • Manage all guest queries in a professional and courteous manner, • Ensure all banking and cash handling procedures are followed, • Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out., • Up-sell whenever possible to increase revenue, • Work with other departments on a regular basis to ensure guest satisfaction, • Be knowledgeable about all areas of the hotel, • Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    Immediate start!
    No experience
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  • Cluster Maintenance Manager
    Cluster Maintenance Manager
    4 days ago
    £71750 yearly
    Full-time
    Temple, London

    Job Ref: 13423 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Host/Hostess
    Host/Hostess
    6 days ago
    £16–£17 hourly
    Full-time
    London

    At Firmdale Hotels, we pride ourselves on delivering unparalleled hospitality experiences, blending luxury with warmth and personality. Our Charlotte Street Hotel, nestled in the vibrant heart of London, embodies our commitment to exceptional service and attention to detail. We are currently seeking a dedicated and personable individual to join our esteemed team as a Host. As a Host at Firmdale Hotels, you will be the welcoming face of our renowned restaurant, creating memorable experiences for our guests from the moment they step through our doors. Your ability to effortlessly build rapport and anticipate the needs of our guests will be essential in ensuring their satisfaction and loyalty. Responsibilities: • Greet guests with genuine warmth and enthusiasm, making them feel valued and appreciated from the moment they arrive., • Escort guests to their tables, ensuring a smooth and efficient seating process while maintaining a keen eye for detail., • Proactively anticipate guest needs and preferences, going above and beyond to exceed expectations and create personalised experiences., • Work collaboratively with colleagues across various departments to ensure seamless service delivery and guest satisfaction., • Uphold Firmdale's high standards of service and presentation at all times, contributing to the overall ambiance and reputation of our establishment., • Engage guests in friendly and inspiring conversation, sharing your passion for hospitality and our unique offerings. What you Need: • A keen willingness to collaborate and contribute to a dynamic team environment., • Previous experience in a customer-facing role is desirable, but not essential, as long as you possess a genuine passion for delivering exceptional service., • A meticulous eye for detail and a commitment to upholding Firmdale's standards of excellence in all aspects of your work., • A genuine enthusiasm for hospitality and a natural ability to connect with people from all walks of life., • An infectious positivity and can-do attitude that inspires confidence and trust in our guests and colleagues alike. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away. With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it. We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026, • Best Afternoon Tea, Country & Townhouse, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Marketing Executive
    Marketing Executive
    1 month ago
    Part-time
    London

    We are looking for a motivated individual who enjoys meeting people, generating new business opportunities, and promoting our services. This is a varied role combining digital marketing, local business outreach, and customer engagement. Whether you're an experienced marketer or someone looking to develop your marketing career, we'd love to hear from you. Key Responsibilities • Develop and implement marketing campaigns to attract new customers., • Promote our collection and delivery laundry services across London., • Visit local businesses, hotels, offices, residential developments, and property managers to introduce our services., • Build and maintain relationships with potential and existing clients., • Manage and grow our social media presence., • Create engaging content for social media, email marketing, and promotional materials., • Assist with promotional events, partnerships, and local marketing initiatives., • Monitor campaign performance and suggest new marketing ideas., • Support the sales team in generating leads and converting enquiries into customers. What We're Looking For • Excellent communication and interpersonal skills., • Friendly, confident, and professional attitude., • Self-motivated with the ability to work independently., • Strong organisational skills and attention to detail., • Basic knowledge of social media platforms and digital marketing., • Previous marketing or sales experience is desirable but not essential. What We Offer • Flexible part-time or full-time hours., • Competitive pay., • Opportunity for career progression within a growing business., • Friendly and supportive working environment., • Performance-based incentives and bonuses available.

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  • Front Office Supervisor
    Front Office Supervisor
    6 days ago
    £17–£19 hourly
    Full-time
    London

    Join our vibrant team at Firmdale Hotels, where hospitality meets excellence. We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel. As a Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional. Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations. Responsibilities: • Lead by example, fostering a culture of teamwork and collaboration within the front office team., • Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries., • Provide guidance and support to reception team members, nurturing their skills and enhancing their performance., • Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism., • Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions., • Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism., • Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service., • Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again. What you Need: • A genuine passion for hospitality and a dedication to delivering outstanding service., • Experience using Opera system, • Previous supervisory experience, with a proven ability to lead and motivate a team., • A customer-focused mind-set, with a commitment to exceeding guest expectations., • Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence., • A keen eye for detail and the ability to maintain high standards in a fast-paced environment., • Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team. What We Offer: • Competitive hourly rate of £17.00 to £19.00, inclusive of service charge, • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Multi Drop Driver
    Multi Drop Driver
    1 month ago
    £31590 yearly
    Full-time
    London

    Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. Job Overview We are seeking a reliable and customer-focused delivery driver to transport our meat orders to our valuable customers in and around Central London. The ideal candidate will have a strong work ethic, excellent driving skills, and a commitment to ensuring timely deliveries. Duties • Safely operate company van, adhering to all traffic laws and safety regulations, • Load and unload goods, often requiring heavy lifting and manual handling, • Deliver orders to customers at designated locations within specified time frames, • Maintain accurate delivery documentation and obtain signatures upon receipt, • Communicate effectively with dispatch and customers to coordinate delivery schedules, • Conduct routine vehicle inspections and report any maintenance issues promptly, • Ensure the security of goods during transit and handle any delivery-related concerns professionally Qualifications • Proven experience as a delivery driver or in a similar role, preferably with commercial driving experience, • Valid driver’s licence, with a clean driving record, • Experience working in warehouse environments or handling heavy loads is advantageous, • Strong communication skills to interact courteously with customers and team members, • Ability to perform heavy lifting when required and work efficiently under pressure, • Knowledge of local routes and navigation skills to optimise delivery times, • Reliable, punctual, organised, and able to work independently without supervision Working Hours This is a full time, permanent role. Whilst you may need to be flexible with your hours at busier times throughout the year, the general expectation is a minimum of 45 hours per week, as follows: Monday - Friday: 4am - 12pm Every Saturday: 4am - 9am What We Offer • Annual 4 weeks' holiday, • Discretionary annual bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment

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  • Sales Account Manager
    Sales Account Manager
    2 months ago
    £55200–£56000 yearly
    Full-time
    London

    To drive sales growth, develop commercial relationships, increase customer engagement, identify new business opportunities, and support the commercial growth of The Star of the East. Develop and implement sales strategies to increase revenue and improve customer retention. Develop relationships with local businesses, hotels, corporate organisations, event planners and community groups to generate new business opportunities. Promote hospitality services, including private dining, functions, corporate events and seasonal promotions. Build and maintain long-term relationships with existing customers and commercial clients. Conduct market research and competitor analysis to identify new sales opportunities.6. Prepare quotations, negotiate commercial agreements and manage enquiries relating to private functions and corporate bookings. Monitor sales performance and prepare management reports with recommendations to improve profitability. Work collaboratively with the Marketing Manager and operational management team to coordinate promotional campaigns and business development initiatives. Represent The Star of the East at networking events, business meetings and community engagement activities to strengthen commercial partnerships.10. Ensure all sales activities are conducted in accordance with Company policies, contractual obligations and relevant UK legislation whilst contributing to the Company's long term commercial growth.

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