Trabajos front desk hotel en Reino Unido

Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing. Previous front desk or hotel night shift experience (preferred).

Director of Front Office – Stunning Caribbean Location \n \n Location: Caribbean \n \n Package: Competitive base salary + gratuities + accommodation allowance + relocation \n \n Frontier Recruitment is partnering with a luxury five-star resort in the Caribbean to recruit an experienced Director of Front Office. \n \n This is an opportunity for a passionate hospitality leader who thrives on delivering exceptional guest experiences while leading and developing high-performing teams. You'll oversee all Front Office operations, ensuring every guest journey is seamless from arrival through to departure. \n \n What you'll be doing: \n\n • Leading all Front Office operations, including Front Desk, Concierge, Bell Services, Guest Experience and Butler operations\n, • Driving luxury service standards and creating memorable guest experiences\n, • Coaching, mentoring and developing a large, multicultural team\n, • Working closely with Housekeeping, Reservations and other operational departments\n, • Managing staffing, scheduling, service delivery and operational performance\n, • Monitoring guest feedback and implementing continuous improvements\n, • Supporting revenue opportunities through upselling and operational excellence\n\n \n What we're looking for: \n\n • Previous experience as a Director of Front Office, Assistant Director of Front Office or similar senior leadership role\n, • Luxury resort or five-star hotel experience\n, • Strong leadership and people development skills\n, • Experience working within multicultural teams\n, • Knowledge of Opera Cloud or a similar PMS\n, • Resort or island experience would be highly advantageous\n\n \n If you're ready for your next international leadership opportunity with a luxury hospitality brand, we'd love to hear from you. \n \n To apply, please submit your resume in confidence. \n \n We appreciate every application; however, only shortlisted candidates will be contacted.

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.Front of House (FOH) SupervisorThe role of a Front of House Supervisor is to ensure the highest levels of client and visitor care. To consistently deliver service excellence as a role model and to drive Guest Services Ambassadors and Coordinators to provide seamless visitor experience, and all reception duties are attended to. A highly self-motivated individual who has an instinctive customer centric approach th at anticipates our HSBC colleagues & customer's needs in line with the CX vision "enabling opportunities for everyo ne to flourish ".Working hours/patternMonday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.Key responsibilitiesCustomer FocusTo ensure that all visitors experience service excellence consistently, with the Guest Service Ambassadors providing a warm, courteous, and prompt welcome on arrival and throughout the client journeyTo collate customer feedback on an ongoing basis via Corrigo and follow-up with customers to ensure resolutionTo ensure accurate information is available for Guest Services Ambassadors to provide local area knowledge and liaise as a point of contact between clients and hostsLiaising with PA/EA teams, clients & visitors and providing excellent customer service - encouraging the team to deliver "wow" moments when the opportunity arisesMonitoring mobile reception technology to ensure functionality and Guest Services Ambassadors are delivering service fluently and in harmony with VgreetProactively deal with enquiries, requests or complaints in person, via the telephone or email, in a timely and professional manner ensuring effective problem resolutionEnsure a commitment to service excellence recognising guest service ambassadors and colleagues with service STARsLeadership AccountabilityTo lead the team's awareness of business and team activity with regular and ad-hoc communicationStrategically rota the team according to VIP events and transfer floor meetingsProvide administration support, having full working knowledge of Asure visitor management, room and desk booking system to support guests or HSBC colleagues with any queriesEnsure meeting rooms are kept to the required standards and ready for use at all times using the Corrigo FM processEnsure that all times the Guest Services team are adhering to the highest levels of personal presentation / appearance and wearing the correct uniformOrganise excellence-audits and scorecards of the Guest Services areas to ensure reception desks/ Vgreet , guest waiting areas and client suites are always maintained to highest standards of tidiness and cleanlinessSupport a culture of continuous learning within the team, supporting them on their journey of being a customer services professional with short takes etc with the Front of House Supervisor being the "trained trainer"Proactive Guest Services Operation and CommunicationAdaptable to work throughout the Guest Services operation including main building reception, internal reception spaces and Guest Services Hub providing leadership support appropriatelyCommunicate effectively the management team, displaying accuracy and attention to detail both in verbal and written communicationMaintain a strong awareness of business activity communicating all updates with Guest Services Ambassadors whilst building strong and lasting relationshipsEscalate any new / ongoing / potential issues and complaints to the Guest Services Deputy Manager so that they are addressed accordinglyOrganise the training of new Guest Services team members including induction plans and reviewsTo support and guide all Guest Service Ambassadors and Coordinators with their daily tasks and personal development, to help improve each individual and overall service standards for the clientPerson Specification/RequirementsAt least 2 years' experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airlineSelf-motivated service leader committed to driving service excellencePossesses fluency in leading reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methodsAbility to demonstrate empathy, excellent customer service and practical skillsOperational knowledge of all reception services and standard operating proceduresMust have excellent organisational skills and good attention to detailProfessional and high standard of overall communicationShould have an excellent and positive "can do attitude" and a great team player and leaderAble to work in a busy and pressurised environmentproviding a discreet and personalised service.From time to time the company may require you to work at other sites, on projects, company development, site visits or similar. You will also positively represent the company at all times along with being present in the workplace at critical times of operationLocation:On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Nights Front Desk Agent - London. Nights Front Desk Agent The Sanderson by Morgans Original. As a Night Front Desk Agent, you'll be the face of the hotel during the twilight hours.

Front Desk Manager St Martins Lane by Morgans Original. We're looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-

The front desk receptionist will be the first points of contact in the hotel, providing a smooth check in and useful information to all guests. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. We are looking for a warm, welcoming, a

Proven background in hotel reception within a high-standard or luxury hospitality environment. Reception Supervisor Location:. In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team

Job Description Role /n /n We are currently looking for a Night Front Desk Associate to join our Front Office team at Rosewood London. Monitoring and maintaining cleanliness and organization of the front desk and lobby.

Mercure London Bankside is looking for a Front Office Manager to lead guest services and drive revenue through strong team leadership. You will oversee front desk operations, ensure smooth stays, and promote a high standard of service in a dynamic hotel environment.

Hotel Front Desk Receptionist (full-time).

Hilton in Greater London is seeking a Duty Manager to oversee daily hotel operations, front desk and guest service, while delivering memorable experiences. Join a brand known for hospitality and opportunities to lead across departments, with a focus on guest satisfaction and safety, and a supportive

You will assist the Front Desk Manager in leading and developing the Front Desk colleagues to deliver exceptional guest experiences and seamless service. Rosewood London is seeking an Assistant Front Desk Manager to join our Front Office supervisory team. The role requires strong leadership, a passi

You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservations systems, and guest service standards. You are an experienced and highly organised Front Office professional with a strong background in the

RBH Hospitality Management is seeking a Guest Service Assistant for our hotel in the UK. You will lead front desk operations, greet guests warmly, and coordinate with teams to ensure smooth check-ins and check-outs.

Aimbridge is seeking a Nights Guest Service Assistant to deliver exceptional guest service at the front desk during night shifts. You will need strong communication, customer service skills and a detail-oriented approach, with the ability to work collaboratively in a busy hotel environment.

To assist the Front Desk Management Team by personally ensuring the hotel’s credit procedures are in place and are fully understood and practiced by all Front Office staff. The candidate will assist the Front Desk management team to coordinate, oversee and successfully accomplish all Reception rel

The Hyatt Hotels Corporation is seeking a Front Office Supervisor to lead the front desk team at Great Scotland Yard Hotel in London. We value previous front office experience in premium hotels and supervisory skills, with strong communication and organisational abilities.

RBH Hospitality Management is seeking a Front Office Supervisor for our London-area hotel to lead the front desk team with warmth and efficiency. Ideal candidates have front desk or guest services experience, strong communication, and the ability to train colleagues.

Firmdale Hotels' Dorset Square Hotel in London is seeking a Front Office Supervisor to lead our front desk team and ensure seamless guest experiences from check-in to check-out.

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL. A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt. Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the momen

Hyatt Regency London Stratford and Hyatt House London Stratford seek a dedicated Assistant Night Manager to oversee overnight front office operations and ensure seamless guest experiences. You will lead the night team, manage late check-ins and audits, and respond promptly to guest requests, upholdi

Experienced Hotel Reception Manager needed to lead the front desk team at a 4-star hotel in Windsor.

Night Concierge 50 hours per week Thurs-Sun Regents Park London W1 £34,500 Exceptional and experienced Concierge required to join a boutique high end residential building in Central London. Fixed hours will be Thursdays through to Sundays (7pm to 8am on Thursdays and Fridays and 8pm to 8am on Saturdays and Sundays). Candidates need only apply if they totally self-disciplined and are highly experienced in customer service and dealing with VIP clients and possess a critical eye for detail when it comes to carrying out specific instructions and duties/tasks. Must have good organisational skills, excellent communication skills and customer service skills, a good understanding of Health and Safety, and have a strong proven track record. The right candidate will also ideally have some technical/maintenance knowledge when it comes to dealing with reactive maintenance and technical faults in the building in order to assist in the smooth running of the building. The concierge services for the property include but are not limited to holding keys, taking deliveries, carrying parcels & shopping, greeting, screening and escorting visitors, and generally providing lifestyle services for residents. The Concierge will be responsible for ensuring that the reception is manned at all times and that the residents needs are met whilst at the same time maintaining the security of the premises. The successful candidate must be extremely well presented and polite. All applicants must have a strong command of the English language, must be assertive, show initiative. Must have a strong proven track record of working in either a five-star hotel or high end serviced or private residences as the Concierge will be responsible for the smooth running of nightly operations of the Front Desk & Lobby, consistently deliver service excellence to the Residents keeping in view the ever-changing residents’ needs Multi-Skill/ Multi-Tasking is seen as an imperative

Reception Manager - London E1 | £34,000 per annum with fantastic hotel perks and career development. Looking to take the next step in your hospitality career? We're recruiting a Reception Manager to join a busy hotel in London E1. This is an excellent opportunity to lead a passionate front office team, develop your leadership skills, and make a real impact on the guest experience within a supportive and professional environment. Why apply for this Reception Manager role? You'll enjoy: £34,000 per annum Discounted hotel room rates for family and friends An extra day of annual leave for your birthday Life and Vision insurance Discounts on food and drink across the group Wagestream for greater financial flexibility A supportive team with opportunities to develop your career within Hotels Key Responsibilities: As Reception Manager, you'll play a key role in the day-to-day operation of the Reception department by: Overseeing daily front office operations and supporting the reception team Acting as the departmental lead in the Front Office Manager's absence Providing hands-on leadership by working alongside the team at the front desk Leading daily briefings, team meetings, and training sessions Managing guest interactions and ensuring exceptional service standards Taking ownership of additional responsibilities delegated by senior management Leading by example in both guest service and team performance What we're looking for: To succeed in this role, you'll have: Experience in a supervisory or assistant management position within hotel front office operations Good working knowledge of Opera PMS Excellent organisational and time management skills Flexibility to work shifts, including weekends and public holidays The ability to remain calm and focused in a fast-paced environmentIf you're looking for your next Reception Manager opportunity in London E1, we'd love to hear from you. Apply today and take the next step in your hospitality career with a leading Hotels employer. Job Number │ (phone number removed) / INDFOH Location │ London E1 Role │ Reception Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy

About Us CQ hotels are designed to offer uncomplicated, hi-tech, contemporary travel experiences to business travelers and urban explorers. Urban design, vibrant ambience and international locations such as London, New York City, Chicago and San Francisco to name a few. Offering best-in-class WIFI, smartphone enabled locks, great loyalty & reward program, mobile APP, the smartest hotel TV system for great streaming straight from your device The Opportunity Guest Experience Manager A talented extravert, smart and people-loving brand ambassador for our hotel by Covent Garden in the heart of London. As a Guest Experience Manager, you will be based at the front desk managing shift reception duties including check-ins & outs, handling complaints & providing a friendly, knowledgeable concierge service. As the duty manager after hours, you will also ensure the safety and security of the building and guests. Your Responsibilities as a Guest Experience Manager Cheerfully welcome, help & support all guests Be an empowered & proactive manager on duty Empower guests to get the most out of their stay through being an expert on both in-house & local-area facilities and services What you bring to the role Have an open, friendly and extraverted personality Passion for people and hospitality Be Stylish and engaging Tech savvy Organized and a team player, can also work as an individual Successful experience in a similar role/environment a bonus Proficiency in other languages a bonus Benefits Competitive compensation and bonuses Flexible working hours Access to on-site gym Great professional growth opportunities in an internationally expanding organisation Fun, engaging and empowering atmosphere Free hotel stays and friends & family rates at 17 hotels If you are interested in the opportunity of Guest Experience Manager, please click on the apply button. We will only contact applicants who have the right to work in the UK and who have been shortlisted, our apologies if we are not able to get back to you due to the large number of applications. TPBN1_UKCT

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. POSITION SUMMARY We are looking for a passionate Duty Manager to join our wonderful team at London Marriott Hotel County Hall. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make. First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. Perks you deserve Personal coaching to support you in your day-to-day job and development and training opportunities. Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends. £5 breakfast when staying in most of our European hotels. 50% discount on Food & Beverage when dining in the hotel. Start with 28 holidays (Including Bank Holidays ) , then watch your time off grow- 1 extra day every work anniversary! Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! 'Recommend a Friend' Incentive - Be rewarded for referring someone you know! Complimentary staff uniform dry cleaning - we do like to make an impression Complimentary meals on duty. What you'll do? Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicate any variations to the established norms to the appropriate department in a timely manner. Strive to improve service performance. Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empower employees to provide excellent customer service. Education & Experience High school diploma or GED; 4 years' experience in the guest services, front desk. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the guest services, front desk, housekeeping, or related professional area. LONDON MARRIOTT COUNTY HALL Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped in heritage. Our Gillray's Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Work in London's most photographed destination! TPBN1_UKCT

We are seeking an exceptional Chef de Brigade to join the team at Claridges. Maybourne operates some of the worlds most extraordinary hotels, including Claridges, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination. One of Maybourne's storied hotels is Claridge's , a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridges for lifes finest moments become part of its brilliant legacy. Claridges is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridges is a place that invites you in, embraces you, and make your spirit soar. Front Office Claridges Front Office department is at the heart of the guest experience from the moment guests step through our iconic revolving doors. Working within the team, you will be in a polished, fast-moving environment, where professionalism, warmth and impeccable attention to detail define every interaction. You are the face of the hotel, welcoming guests, anticipating needs before theyre spoken and ensuring every stay begins and ends flawlessly. As Chef de Brigade you will be responsible for: Creating renowned memorable experiences for all our guests. The smooth running of the shift at the reception desk, delegating tasks from the shift duties list and assisting the Receptionists where necessary. You will complete general reception duties, allocate the most suitable room for each guest and ensure that credit procedures are followed. Ensuring that guest problems are followed up and that guest history is updated accordingly. The handover to the next shift and ensuring that banking and balancing of the shifts are accurately completed. Successful candidates for our Chef de Brigade opportunity will: Have worked in a similar role, within a five star or fine dining environment. Be confident in leading, supporting and motivating a team. Be skilled at managing service flow and stepping in to support during busy periods. Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories. Be a team player who is an avid learner who wants to be challenged and developed. Have a thorough understanding of Forbes and LQA Standards. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you: Financial Stability Excellent salary package. Family Friendly company policies including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme. Health and Wellbeing Support Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers. Eye test vouchers and contributions towards glasses. 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals. Recognition and Career Development Referral Scheme Introduce a Star where you can earn up to £1,500. Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards. Memorable experiences Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars. 50% Food and Beverage discount across Maybourne. Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.) Wedding and Baby gifts. Retirement functions. *Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Timeless Elegance in Mayfair Step into the heart of Mayfair and discover Claridges, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detailfrom Afternoon Tea to cocktail hourstirs the senses. There are many five-star hotels in London but nowhere quite like Claridges. TPBN1_UKCT

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality. WHY JOIN MONTCALM COLLECTION Competitive salary that reflects your talent, contribution, and potential. Generous holiday allowance , starting at 28 days (including bank holidays) and increasing with servicesupporting your life beyond work. Paid birthday leave , so you can celebrate your special day your way. We celebrate lifes milestones with you , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby. Comprehensive wellbeing support , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice. Tailored wellbeing experiences , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body. Cashback healthcare plan , covering dental, optical, physiotherapy, and alternative treatmentshelping you stay at your best. Preferential gym membership rates , helping you maintain your health and vitality. Continuous learning and development opportunities , from hands-on training to leadership masterclassesempowering your career growth. Paid volunteering day , giving you the opportunity to support a charity close to your heart. Employee referral programme , rewarding you for bringing great talent into our teams. Complimentary meals on duty in our team restaurant. Exclusive room rate discounts across the Montcalm Collection. International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences. City-wide discounts and perks , with savings across retail, entertainment, essential services, fashion, and more. Recognition programmes , including vouchers and curated rewards that celebrate excellence and individuality. Elegant annual celebrations and social events , bringing our teams together to connect and celebrate in style. ROLE OVERVIEW The Chef de Partie is responsible for supporting the Sous Chef and senior team in delivering the highest standards of food preparation, presentation, hygiene and service. This role involves preparing food for team members, setting up and stocking kitchen stations. The Chef de Partie exhibit meticulous eye for detail, a passion to deliver great culinary experience to the team members. You will bring creativity, precision and dedication. The role is critical to maintaining reputation and delivery of unparalleled team member experiences via thoughtful menu preparation and a top-quality product RESPONSIBILITIES Assist the Sous Chef and Head Chef in managing the Kitchen team, including Commis Chef, Pastry Chef, Kitchen Porters. Oversee the daily operations of the kitchen department, ensuring quality product, excellent presentation, efficient workflow and high productivity. Assist in creating and managing the kitchen staff schedule, ensuring adequate coverage during peak periods while controlling labour costs. Handle staffing issues, including time-off requests, attendance, and disciplinary actions in collaboration with the Sous Chef and Head Chef. Participate in the recruitment and onboarding of new kitchen team members. Conduct regular training sessions and performance evaluations to maintain high levels of service and adherence to standards. Motivate and mentor the kitchen team, fostering a positive and professional work environment. Take full responsibility for the quality and consistency of food production in the restaurant. Ensure all dishes are prepared, cooked, and presented to company standards. Ensure the kitchen is always organized to meet business demands, particularly around food costings and payroll. Perform regular stock checks, labelling, audits, and equipment checks to adhere to health and safety requirements. Order all food items as needed, ensuring only agreed suppliers are utilised. Assist the Sous Chef and Head Chef in creating and maintaining recipe manuals and Standard Operating Procedures (SOPs) for new dishes. Address and resolve any deficiencies or issues related to food quality standards promptly and effectively. Develop and implement cleaning procedures and protocols, ensure adherence. Conduct quality control checks to ensure work meets established standards. Assist in managing the inventory of cleaning supplies, ensuring adequate stock levels and cost control. Address guest inquiries, requests, and complaints related to kitchen services in a timely and professional manner. Coordinate with the front desk and guest services teams to ensure special guest culinary preferences and VIP arrangements are fulfilled. Address maintenance issues and report to the maintenance department. Monitor and ensure compliance with Health and Safety Standards and Food Safety Standards. Perform administrative tasks as required. Accept responsibility and follow instructions from the Sous Chef and Head Chef. Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained. Maintain consistent, accurate stock records. Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues. Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors. Have ultimate responsibility and accountability along with the Sous Chef and Head Chef for Health & Safety and Food Safety training of all department Colleagues and for the overall accident record of the department. Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents. SKILLS AND QUALIFICATIONS High attention to detail and commitment to a luxury quality. A genuine passion for food and beverage with a desire to stay updated on current food trends. Exemplary leadership, motivational and team management abilities. Excellent organizational and multitasking skills. Strong supervisory and communication skills with the ability to inspire and motivate a team. A team player with a positive, proactive approach and a "Yes, Yes, Yes" mentality. A problem-solver who can provide on-the-spot solutions in high-pressure situations. Consistently on time, trustworthy, and dependable in meeting deadlines. Maintain composure in a busy kitchen environment while delivering exceptional results. Ambitious to become a Sous Chef and actively working towards succession. Intermediate Food Hygiene Qualification (Level 3) preferred; Food Hygiene Qualification (Level 2) is essential. 1-2 years' experience working in a high-profile, fast-paced kitchen within a luxury hotel or resort environment on a supervisory or management role. Knowledge and experience with menu development, food costing, and stock management. WORKING CONDITIONS Flexibility to work shifts, including weekends and bank holidays as required. Physical demands such as being on the feet for long periods of time and manual handling. Must be able to lift up to 25 pounds and perform physical tasks related to chefs duties. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please notethat we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. TPBN1_UKCT

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. SCOPE & GENERAL PURPOSE The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience. With a hands-on approach, the Assistant Night Manager assists in supervising the night team, resolving guest concerns, and ensuring all nightly procedures, including audits and reporting, are completed accurately. This position requires strong attention to detail, initiative, and a commitment to always upholding Montcalm Collections luxury standards. LEADERSHIP COMPETENCIES 1. Leadership & Team Support Supports the Night Manager in guiding and coordinating the night team, including reception, porters, security, and night auditors. Helps maintain team motivation, ensuring colleagues remain informed, engaged, and guest-focused throughout the shift. Provides day-to-day support and guidance to uphold luxury service standards. 2. Guest Service Excellence Acts as a key point of contact for guests during the night, delivering attentive and personalised service. Anticipates guest needs, responds promptly to requests, and supports the resolution of issues. Assists with VIP arrivals, in-house guest care, and late check-ins/check-outs. 3. Operational Support Supports the smooth running of front of house and overall hotel operations overnight. Assists in completing nightly audit and reporting procedures accurately. Coordinates with housekeeping, maintenance, and F&B teams to ensure readiness for the following day. 4. Safety & Security Awareness Supports the implementation of hotel security procedures to ensure a safe environment for guests and team members. Conducts regular checks of the property, identifying and reporting any potential risks. Assists in responding to safety concerns, maintaining awareness and vigilance throughout the shift. 5. Incident & Risk Support Assists the Night Manager in handling emergencies or unexpected incidents with professionalism and composure. Ensures adherence to health, safety, security, and data protection standards. Supports the protection of the hotels reputation through calm and effective communication. 6. Communication & Reporting Supports the preparation of clear and detailed handovers for the morning management team. Maintains accurate records of incidents, guest feedback, and operational matters. Represents the brand professionally in all guest and team interactions. 7. Problem Solving & Decision Making Handles day-to-day guest concerns and operational challenges, escalating when necessary. Uses initiative to resolve issues efficiently while maintaining service standards. Demonstrates good judgement in balancing guest satisfaction with operational needs. KEY RESPONSIBILIES The Assistant Night Manager supports the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage, ensuring smooth and efficient overnight operations. They act as a key point of contact for guests, delivering warm, professional, and personalised service, while assisting with check-ins, check-outs, and all overnight guest requests with efficiency and discretion. They are responsible for handling guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary. The role includes supporting the coordination of VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard. The Assistant Night Manager contributes to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates, while monitoring room availability and ensuring all guest information is recorded correctly. They ensure the Front Desk remains fully operational and guest-focused throughout the shift. Maintaining safety and security is a key aspect of the role, including carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents. The Assistant Night Manager also assists in preparing detailed shift reports and handovers for the morning management team. Close coordination with Housekeeping and Maintenance teams is essential to ensure the hotel is fully prepared for the day ahead. The role requires adherence to all operational procedures, health and safety standards, and data protection policies. In addition, the Assistant Night Manager provides guidance and support to night team members, fostering a positive and collaborative working environment. They are expected to step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making. They uphold Montcalm Collections standards of service, professionalism, and discretion in all interactions, support the training and development of team members, and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. SKILLS & QUALIFICATIONS Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment. Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage. Familiarity with Opera PMS or similar hotel management systems. Good understanding of financial procedures, with the ability to support nightly audit processes accurately. Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting. Confident communication skills, with the ability to interact professionally with guests and colleagues. Ability to remain calm under pressure and resolve guest concerns effectively. Fluent English is essential; additional languages are highly desirable. WORKING CONDITIONS Full-time position with overnight shifts. Flexibility required to work weekends and bank holidays. Role involves extended periods of standing and walking. Regular interaction with guests during late-night and early-morning hours. TPBN1_UKCT