Account Manager
2 days ago
Birkenhead
We are seeking a motivated and customer-focused Account Manager to develop and manage client relationships The successful candidate will be responsible for identifying new business opportunities, maintaining existing customer accounts and delivering tailored solutions across a range of industries. Key Responsibilities • Manage and grow an existing portfolio of customers., • Identify and secure new business opportunities through prospecting, networking and referrals., • Build long-term relationships with customers by understanding their requirements and long term goals., • Prepare quotations, negotiate rates and close sales opportunities., • Coordinate with operations, transport and engineering teams to ensure equipment is delivered and collected on time., • Conduct regular customer visits and site surveys where required., • Ensure customers receive appropriate equipment recommendations., • Respond promptly to customer enquiries and resolve any issues professionally., • Maintain accurate customer records and sales activity., • Achieve monthly and annual sales and profitability targets., • Build and deliver a sales forecast for new and existing customers., • Keep up to date with market trends, competitor activity, and industry developments., • Promote additional products and services Skills & Experience Essential • Previous experience in account management, sales, or business development., • Strong customer relationship management skills., • Excellent communication and negotiation abilities., • Commercial awareness and ability to identify sales opportunities., • Self-motivated with strong organisational and time management skills., • Proficient in Microsoft Office and CRM systems., • Full UK driving licence. Desirable • Experience within plant hire, tool hire and construction equipment hire., • Understanding of industry related equipment., • Knowledge of industries such as medical, construction, infrastructure, events, utilities or facilities management. Personal Attributes • Customer-focused and solution-oriented., • Confident communicator with excellent interpersonal skills., • Results-driven with a proactive approach to sales., • Able to work independently while contributing to a wider team., • Strong problem-solving skills and attention to detail., • Professional, reliable and adaptable. Key Performance Indicators (KPIs) • New business revenue generated., • Growth of existing customer accounts., • Hire utilisation and contract value., • Gross margin achieved., • Customer retention and satisfaction., • Number of customer visits and sales calls completed., • Quote conversion rate., • CRM and data quality and activity levels. JBRP1_UKTJ