Fraud Investigation Services Operational Leader
18 hours ago
London
Location: London Borough of Newham, UKSalary: 78,988 - 87,612 per yearEmployment: FlexibleCategory: LegalPosted: 2026-08-20Valid to: 2026-09-05Employer: HM Revenue and CustomsJob summaryDiscover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.HMRC’s Fraud Investigation Service (FIS) investigates the most serious cases of tax fraud, evasion, and bespoke avoidance.FIS is home to a diverse, wide-ranging, group of people with extensive skills and professional backgrounds.They include, tax specialists, criminal investigators, accountants, specialists in cybercrime, and investigation support teams.FIS is therefore able to deploy a full range of powers and responses to protect funding for UK public services, including criminal prosecution of the most harmful tax cheats. We maintain that nobody is beyond our reach.Job descriptionReporting to the Assistant Director for the London Region, you will become a senior member of the Regional Management Team, taking shared responsibility for leading and delivering the Region’s strategic aims and results.You will work alongside other Operational Leaders and Senior Case Consultants, both regionally and nationally, to ensure that a decisive and operationally consistent approach is taken to tackling tax fraud and avoidance.The successful candidate will be an effective and inclusive leader, capable of inspiring and developing high-performing teams in a demanding operational environment. As a G6 Operational Leader, they will provide strategic leadership and oversight to a team of investigators conducting complex tax investigations (G7s, Senior Officers and TSP Trainees) ensuring the delivery of high-quality outcomes and operational excellence.In this role, you will:Act as a role model demonstrating HMRC leadership values and fostering engagement, building capability, working collaboratively and ensuring delivery of outcomes for customers and for HMRC.Undertake quality case reviews and agree tax technical submissions ensuring cases are progressed in accordance with Compliance Professional Standards and legal guidelines.Regularly reviewing the team’s capability, identifying learning needs and arranging upskilling where appropriate.Carry out HR and management responsibilities for staff, for example Performance Development conversations (PDCs), overseeing annual leave, sick absence management etc.Be responsible for the strategy, direction and tax professional standards across the team’s casework and be accountable to the Assistant Director for the quality, progression and governance of work carried out by the team.Person specificationYou will be accountable for key tactical and operational decisions in investigations covering a wide range of FIS work, principally focused on project development, leading to investigations conducted under the full range of intervention practices, including Codes of Practice 8 and 9 and criminal referral.Experience of working investigations under Codes of Practice 8 and 9. Your work will often come under the scrutiny of formal litigation and legal challenge.You will need to use your extensive experience of working at a high level in compliance to lead your team.You will be expected to develop new and innovative approaches to tackling new and emerging risks, exploring and implementing new ways of working, and intelligently deploying your team’s precious resources to best effect.You will work in a Region which has both civil and criminal case teams, and you will be expected to develop constructive working relationships with your criminally trained colleagues to ensure the Region’s work is underpinned by the most effective response available.You will build capability by coaching and mentoring your team members, to enable them to deliver the objective of tackling serious fraud and complex avoidance. Supporting team members with operational delivery providing case direction where appropriate.Align significant delivery of strategic and operational outcomes with accurate forecasts.Using a project based approach to risk and progress casework.Promote and assure quality, pace, governance, and best practice in work carried out on your team and across the Region.Collaborating and partnering with other teams across the Region, FIS, Customer Compliance Group and beyond, promoting FIS and informing strategic case and project development, as well as identifying and prioritising cases for investigation.Building on the FIS reputation for investigative excellence, with both internal and external stakeholders.Act as a role model, exemplifying HMRC values for conduct and behaviour.Building strong teams by investing in the capabilities of your people, fostering an environment where everyone can feel empowered, trusted and respected.Excellent communication skills – acting as a good listener who is empathetic, supportive and aware of the impact you have on others.Possess strong technical knowledge of Income Tax and Corporation Tax, alongside a sound understanding of other key tax regimes relevant to the I&B customer base, including VAT, PAYE and Capital Gains Tax.Maintaining progress in investigations across the team, often in the face of little to no co-operation, by timely and proportionate use of formal HMRC powers.Understanding and apply relevant legislation and technical guidance, ensuring investigations within your team are conducted in line with HMRC’s Compliance Professional Standards and governance protocols.Essential Criteria Experience of successfully undertaking large and complex investigations, through to settlement and payment. Substantial and demonstrable knowledge of Tax compliance principles and regulations.Recent demonstrable compliance experience working on the most complex Tax issues.Excellent analytical and problem-solving skills, with the ability to identify and address complex Tax issues.Strong communication and interpersonal skills, with the ability to effectively convey technical information to diverse audiences.Proven ability to work collaboratively in a team environment and build positive working relationships.Qualifications are mandatory for this role. Please see below for information, you must note in your CV under qualifications which of these you have.Desirable Criteria Leadership experience in a demanding compliance environment.Additional Security InformationSC Clearance is a requirement and if not already held, attaining it is a condition of appointment to this role. QualificationsOne of the following qualifications: Chartered Tax Adviser (CIOT).Advanced Diploma in International Taxation (COIT).AIIT (including Paper 4*).A Consultative Committee of Accountancy Bodies (CCAB) membership qualification including:Institute of Chartered Accountants of England & Wales (ICAEW).Institute of Chartered Accountants in Scotland (ICAS).Institute of Chartered Accountants Ireland (ICAI).Association of Chartered Certified Accountants (ACCA) .Chartered Institute of Management Accountants (CIMA).Post Graduate full legal qualification - in taxation matters.For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) - (note - existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) as a tax professional).BehavioursWe'll assess you against these behaviours during the selection process:LeadershipCommunicating and InfluencingTechnical skillsWe'll assess you against these technical skills during the selection process:Application of Tax KnowledgeApplication of Powers and Compliance SkillsBenefitsAlongside your salary of 78,988, HM Revenue and Customs contributes 22,882 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your Job History covering your last 3 roles. Your CV should provide a summary of what you delivered and any key achievements for each role, demonstrating relevant evidence against the Essential Criteria outlined in the advert, in no more than 400-words.A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV (please note the requested qualifications clearly). At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview you will be asked four questions which will be used to assess your behaviours, experience, and technical skills.You will be asked two standard questions about:LeadershipApplication of Tax KnowledgeYou will then be provided with two separate scenarios. You will be given 5/10 minutes reading time for each scenario and will then be asked to present your answer to the panel. The behaviours and skills being assessed are:Communicating and InfluencingApplication of Powers and Compliance SkillsFurther details on the assessment scenarios will be provided to candidates invited to interview.Interviews will take place face-to-face in our Stratford Regional Centre.Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersPlease note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Akram AbdullahEmail : akram.abdullah@hmrc.gov.ukTelephone : 03000590002Recruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.
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